An employee's journey with your company is referred to as the employee experience. It encompasses every encounter that occurs throughout an employee's career, as well as experiences related to the employee's role, workspace, management, and well-being.

1. ORGANIZATIONAL
BEHAVIOUR
Topic : Shaping Employee Experience

2. THE EMPLOYEE EXPERIENCE JOURNEY
The employee experience is the journey an employee takes with your
organization. It includes every interaction that happens along the employee life
cycle, plus the experiences that involve an employee's role, workspace,
manager and wellbeing.

3. CORE COMPONENTS OF EMPLOYEE EXPERIENCE

4. UTILITY PRODUCTIVITY ENGAGEMENT EXPERIENCE
WHAT DO
EMPLOYEES NEED
TO WORK?
WHAT DO
EMPLOYEES NEED
TO WORK BETTER
AND FASTER ?
HOW CAN WE MAKE
EMPLOYEES HAPPY
SO THEY PERFORM
BETTER ?
HOW CAN WE CREATE A
COMPANY WHERE
PEOPLE WANT TO
SHOWUP VS PEOPLE
NEED TO SHOWUP
EVOLUTION OF EMPLOYEE EXPERIENCE

5. VS
EMPLOYEE EXPERIENCE
EMPLOYEE ENGAGEMENT
➢ Defines Entire Journey - Pre Interview till exit.
➢ Is a bottom-up concept.
➢ Encompasses the worker as a human being
➢ Defines the level of enthusiasm and dedication.
➢ Is a top-down philosophy.
➢ Generally focuses on the workplace and
productivity.
INPUT OUTPUT

6. Foster
Collaborations
IMPORTANCE
OF EMPLOYEES
EXPERIENCE
Enable Work
Support
● Builds Confidence
● Less Rate of
Failure
● Collaborating
with Peers
● Builds a
Supporting
Environment
Growth
Opportunity
● Recognitions and
Awards
● Reach Future
Goals
Customer
Experience
● Leads to higher ROI
● Higher Customer
Satisfaction
Attract and Retain
Top Talents
● Handle Complex
Problems with ease
● Maximize Productivity
and Accelerate Growth

7. BENEFITS OF
EMPLOYEE EXPERIENCE Brings Quality
in Work
Improved
Customer
Relation
● Provides with
Higher Skill Set ● Better
Understanding of
Products and
Services
More Engaged and
More Productive
● Brings Workplace
Safety
● Brings Motivations

8. ENHANCING
EMPLOYEE
EXPERIENCE
● Organization caring for employee’s well being.
● A great onboarding experience.
● Getting regular feedback from employees.
● Working for employees according to the
feedback received.
● Ample learning and training opportunities.
● Sharing customer feedback with employees so
that they can work accordingly.
● Providing leadership training to employees.
● Having the best technological resources.
● Good managerial support.
● Implementing stay interviews
● A great and
comfortable physical
workspace.
● Experience of working
under great leaders.

9. ENHANCING
EMPLOYEE
EXPERIENCE
● Offer career development programs.
● Imbibing best practices used by other
organizations.
● Having a great company culture.
● Helping employees balancing personal and
professional life.
● Provide specific programs for employees of
different age groups.

10. Designing Employee Experience
How a unifying approach can enhance
engagement and productivity
The Spheres overlap to create unique
facets of employee experience
Company Name: IBM

11. Five Practices to create
more effective employee
experiences
● Four Methods for
Enhancing employee
experience

12. Employee Experience During Covid
Understand the Employees
● Who Employees are?
● What they need?
● What tools they need?
● What support will drive them.
Keep Listening to Workforce
● Step up in critical areas
○ Build employee resilience and social
capital.
○ Help to enhance social connection
and affiliation
● Build on the trust
Employees Needs and Experiences Vary
● Range of employee experience is very wide.
● Segmented approach to identify the struggle
and their needs.
● Personalized approach to foster culture and
enable the change.
Focus on workforce effectiveness and well being
● Meet the need for safety and security
● Maintain a culture of inclusion, social
harmony and individuality.
● Help them to contribute.
● Connect them through something bigger.

13. ● Maintain the employee trust and values attained during covid.
● Calm, positive and considerate reaction to the employees response to sudden
changes.
● Actions to improve social structure and mutual relationships.
● Take special care of freshers who joined during covid.
● Improve the traditional help desk facilities with technology.
● More formal/informal conversations with employees to solve their issues fast.
● Go for a hybrid model.
Employee Experience Post Covid

14. ● Become a Giant Vortex for everything in HR.
● Positive attitude towards the organization and its values.
● Continuous process of learning, improvement, measurement.
● Gaining popularity.
● Success of a business.
● Requires a perfect blend of time, effort, commitment and investment to craft a
successful endeavor.
Conclusion