SlideShare a Scribd company logo
Multi-Sided Platforms and 
Innovation in a Global Era 
TIETO 
CASE STUDY 
Ludivine Berret, Giulia Dolcino, Mateusz Rokita
I. Tieto’s strategy inside existing markets 
TARGET CUSTOMERS 
• European SMEs 
NEW SERVICE OFFER 
• Provide E-invoice as a 
SaaS and value-added 
services 
• Factoring 
• End-to-end solution 
• Data analytics 
• Cloud storage 
• Early payment discount 
programs 
• Distribute through banks 
• Communication 
ROAMING AND PRICING 
• No further roaming 
agreements 
• “Pay-as-you-go” system 
for suppliers 
• Revenue shared with 
banks 
Competitive advantage ! increased market share for Tieto
II. Tieto’s strategy in new foreign markets 
TARGET MARKETS 
• Countries with high 
growth of e-invoice 
penetrations 
• And currently 
implementing new state 
regulations: 
• Turkish 
• Chile 
• United States 
• Australia and New 
Zealand 
NEW SERVICE OFFER 
• Bait and hook strategy 
• Supplier database 
• Hybrid solutions 
ROAMING AND PRICING 
• As many roaming 
agreements as possible 
• Supplier do not pay 
anything 
Tieto catalyzes E-invoicing penetration growth in new markets

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Tieto: E-invoice case study

  • 1. Multi-Sided Platforms and Innovation in a Global Era TIETO CASE STUDY Ludivine Berret, Giulia Dolcino, Mateusz Rokita
  • 2. I. Tieto’s strategy inside existing markets TARGET CUSTOMERS • European SMEs NEW SERVICE OFFER • Provide E-invoice as a SaaS and value-added services • Factoring • End-to-end solution • Data analytics • Cloud storage • Early payment discount programs • Distribute through banks • Communication ROAMING AND PRICING • No further roaming agreements • “Pay-as-you-go” system for suppliers • Revenue shared with banks Competitive advantage ! increased market share for Tieto
  • 3. II. Tieto’s strategy in new foreign markets TARGET MARKETS • Countries with high growth of e-invoice penetrations • And currently implementing new state regulations: • Turkish • Chile • United States • Australia and New Zealand NEW SERVICE OFFER • Bait and hook strategy • Supplier database • Hybrid solutions ROAMING AND PRICING • As many roaming agreements as possible • Supplier do not pay anything Tieto catalyzes E-invoicing penetration growth in new markets