Streamlining hospital administrative processes. ServiceSPAN’s typical client has employees stuck in frustrating or complex manual processes that result when they need to reach outside their core applications to perform manual work, coordinate customer service, navigate multiple applications, use unconnected innovative cloud solutions, or change other processes where existing software is no longer a fit for their needs. Learn more at: https://www.servicespan.net/healthcare-payers/

1. “Making Work Centers Work Better”
Are there inefficient
processes in your revenue
cycle workflow that need
to be streamlined?
Does your staff swivel-chair
between systems for data
to make decisions and
perform their work?
Is your stand-alone solution
solving workflow problems
like denials, contracts or
remittance management?
Are there customizations
or tools you need sitting
on IT’s multi-year project
backlog?

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ServiceSPAN’s typical client has employees stuck in frustrating or complex manual
processes that result when they need to reach outside their core applications to perform
manual work, coordinate customer service, navigate multiple applications, use
unconnected innovative cloud solutions, or change other processes where existing
software is no longer a fit for their needs.
About Us
ServiceSPAN
email
application

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Tell us where it hurts!
Are you pressed in 2017 to expand
your service offerings while at the
same time cut your margins in order
to remain competitive?
Is the demand for your outsourcing
services products outpacing the
ability for your internal systems to
manage them?

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ServiceSPAN – Work Center Manager (WCM)
WCM is ServiceSPAN’s software product that delivers data-driven integration
technology by layering over existing systems with tools that can pull together
and streamline data from clinical, financial and third party systems
to support efficient revenue cycle workflows.
If you rely on data from multiple sources such as HIS, outside vendor data
feeds, payer and governmental websites, WCM can help you.

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Human to
Process
Automation
Work Retrieval
& Presentation
Performance
Tracking
Eliminate cutting,
pasting, Excel
spreadsheets, emailing
and the time wasted
navigating multiple
systems.
Distribute automatically
prioritized work to
appropriately skilled
employees.
‘The right work gets to
the right person at the
right time’.
Gain greater
accountability when
managers can track and
measure performance
and productivity
in real-time.
ServiceSPAN – The Solution

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• 1-2 days on site interview and analysis
• Review and solution proposal in a week to 10 days
• Rapid solution delivery 6-12 weeks
• ROI enablement guarantee
Typical Timeline
The ServiceSPAN Process &
Guarantee
• 1-2 day on site analysis – map optimal process
• Determine target performance improvements
• Identify and develop consolidated forms, workflow
• Build integration overlay to disparate systems
• Deploy and Implement Work Center
• Train team
• Measure results
Analyze, Recommend & Deliver
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Consultation and Domain Knowledge
Our 20/20 Analysis focuses on the following areas of inefficiency, often the result
of legacy system limitations and barriers, are the foundation of our solution:
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Consultation and Domain Knowledge
8

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WCM: Fast, Flexible, Actionable
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SYSTEM TO SYSTEM
INTEGRATION
Connect to applications either directly
(API, etc.) or through human
emulation. GUI’s provide information
to users on one desktop.
Highest priority work items are
efficiently ‘pushed’ to
employees based on skill set,
availability, volume and trends.
WORK DISTRIBUTION
CAPABILITY
Automate the creation of various
forms and pre-fill them so
employees focus only on fields
that require their expertise.
FORMS
GENERATION
Desktop displays information
critical to employee work and rules
can decide and limit who can see
specific data and for how long.
TASK ADAPTIVE
VIEWS
Managers have real-time view
of information so they can
efficiently assess work trends,
performance and productivity.
REPORTS, DASHBOARDS,
TIME TRACKING

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Julie Lancaster
Director, Software Engineering & Account Relations
j_lancaster@servicespan.net
720-270-4275
Dan Corcoran
President
d_corcoran@servicespan.net
516-639-0200
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We welcome the opportunity…