The document discusses the Utrecht University library's approach to discovery and delivery of information. It summarizes trends showing that users are using search engines and other tools instead of library resources for discovery. The library concluded that it should stop developing a new discovery tool, keep the catalog for now, and focus on improving delivery by adding holdings to discovery tools, opening up repositories, and making authentication easier off-campus. The library's approach is to focus on delivery and continuously improve how it provides value wherever users do their searching.

1. The Utrecht approach
Bianca Kramer
JIBS User Group, July 2014

2. - and what about the
catalogue ?
Doing away with
the library discovery tool

3. http://www.youtube.com/watch?v=ST7I1Wq3epM

4. Academic libraries have lost
their role in the discovery of
scientific information
We should focus on delivery

5. Decisions on discovery and delivery
… why
… how
… what ?!

6. 2012

7. Trends search behaviour Utrecht University
relative increase / decrease in use

8. Patrons Switching Faster Than Libraries
Faculty and Students Already Looking Elsewhere for Search Help
Where Do Students Start a Search? Where Do Faculty Start Their Research?
n = 2,229 n = 3,025
Search Engine 83%
Wikipedia
Social Networking Site
E‐mail
E‐mail Subscription
Online Database
Ask an Expert Site
Library Website
7%
2%
1%
1%
1%
0%
0%
A specific electronic
research resource
A general purpose
search engine
Your online library
catalog
The library building
2003
37%
47%
21%
32%
28%
18%
13%
4%
2009
Source: “Faculty Study 2009: Key Strategic Insights for Libraries, Publishers,
© 2011 The Advisory Board Company • www.educationadvisoryboard.com • 22852D and Societies” Ithaka S+R; “Perceptions of Libraries, 2010,” OCLC.

9. For me, that’s Google Scholar!
One search engine to
find everything...
User survey
group interviews with students & scholars

10. • No new library discovery tool
• Keep catalogue for the time being
• Rethink the role of the library in providing
access to scientific information
Conclusions in 2012

11. - Changes in library website
- Changes in instructions & support
- Communication

12. #biebtip #betervinden

13. Wherever you’re searching,
we’ll make sure you get it!

14. 60

16. What do they want?
- overview available search engines
- full-text access
- tailored support
- where to find e-books?
User survey
group interviews with students & scholars

18. Bookmarklet (access from home):

19. Bookmarklet (access from home):

20. Bookmarklet (access from home):

22. • Add holding information to discovery tools
• Offer our SFX knowledge base to Google
Scholar and Scopus
• Open up our repository for harvesting
• Supply easy authentication for off campus
users
Behind the scenes
Continuously improve delivery

23. Wherever you’re searching,
we’ll make sure you get it!

25. 1
31 August 2013

29. Search behaviour Utrecht University
SFX-clicks per month

30. Future steps
• Keep improving delivery
• Keep track of where our users are
(trend watching, user surveys, statistics)
• Collaborate with other libraries / OCLC
• Phase out our catalogue

31. Users are going elsewhere for
discovery
Focus on delivery and rethink
the way you can provide value
for your users