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The topic is Samsung and how their phones had a malfunction and exploded due to miscommunication between the manufacturers and the management. Assignment overview: Your group is to identify a communication-related problem or issue in a business organization. Here are some examples: (1) Miscommunication between manager level employees and entry level employee (2) a Point of Sale system (for checking out – the registers) is outdated (3) Customer service has been rated poorly on social media sites (4) anything your group feels would be necessary. Then, as a group, you are to design a solution to the problem, using course materials, terms and discussion, independent research and your own experiences to guide you. This assignment involves both an oral presentation of the problem along with the chosen solution and a written report. In both components your group will be expected to perform the following: 1. Identify the organization OR industry 2. Describe the problem (who, what, when, how and why). 3. Describe and justify the solution selected based on sufficient research. 4. Present a timetable for implementing the solution. 5. Present a budget for implementing the solution. 6. Present a method for evaluating the “success” of the solution. Group Expectations: There will be one grade assigned to all members. It is expected that your group will integrate materials covered in class/textbook into the final presentation and report. WRITTEN ASSIGNMENT (50 points): 8-10 Pages · Letter (1 Page): A formal direct letter written to the CEO of the company. It encapsulates a highlight of the report’s key finding (s) and thanks him/her for allowing you to consult their company issue. The letter will serve as the cover page of the report and will include all group member’s names and signatures (signature do not have to be hand written). · Report (6-8 Pages): A detailed account in report format (single spaced, font 11 or 12, 1-inch margins) that explains the solution you have selected. It analyzes and discusses why the solution is significant and why the group chose that particular solution. You should be able to build a case for recommendations in your report by giving ample examples of reader benefits. Examples of how the solution will positively impact the organization should be presented. If you have determined procedural changes are required, you must build your report to support recommendations. · Reference Page (1 Page): Please cite all sources in the body of the report in APA format and include a reference page for the sources used. A minimum of 8 sources are required. .

Education

WRITTEN ASSIGNMENT (50 points): 8-10 Pages
· Letter (1 Page): A formal direct letter written to the CEO of
the company. It encapsulates a highlight of the report’s key
finding (s) and thanks him/her for allowing you to consult their
company issue. The letter will serve as the cover page of the
report and will include all group member’s names and
signatures (signature do not have to be hand written).
· Report (6-8 Pages): A detailed account in report format (single
spaced, font 11 or 12, 1-inch margins) that explains the solution
you have selected. It analyzes and discusses why the solution is
significant and why the group chose that particular solution.
You should be able to build a case for recommendations in your
report by giving ample examples of reader benefits. Examples
of how the solution will positively impact the organization
should be presented. If you have determined procedural changes
are required, you must build your report to support
recommendations.
· Reference Page (1 Page): Please cite all sources in the body of
the report in APA format and include a reference page for the
sources used. A minimum of 8 sources are required.

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