Customers have more options than ever, and easy access to research other options if they're dissatisfied with your company. Are you unintentionally driving them to the competition? You might be if you're guilty of any of these customer service pet peeves!

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The Top 20 Ways You’re
Annoying Your Customers

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Insight from the May 24, 2016
#ICMIchat
Topic: Customer Service Pet Peeves
Host: @ens0204

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Top 20 Things That Annoy
Customers…..

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1: Being transferred to
someone who’s not up to
speed on the problem.

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2: Having to navigate a long
and confusing IVR.

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3: Customer service reps who
interrupt/talk over them.

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4: Customer service reps who
read from a script.

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5: Having to exert
additional/unnecessary effort
to solve a problem.

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6: Being forced to switch
channels mid-interaction.

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7: Long hold times.

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8: Not having the option to
text for service.

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9: Being asked to call back
later for resolution.

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10: Not having the option to
talk to a live person when
needed.

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11: Fake empathy.

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12: No option to cancel an
account online; being forced
to call in to do so.

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13: Stump speeches/sales
pitches on a service call.

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14: Dropped calls & no call
back.

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15: Customer service reps
that don’t listen.

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16: Having to repeat
information.

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17: When customer service
reps overuse the customer’s
name in conversation.

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18: Game playing. Being
forced to call in multiple times
to negotiate pricing.

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19: Complicated payment
processes that make it hard
for customers to give you
money.

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20: Failing to respond to
questions on social media.

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Want to avoid these
problems? Head to our forum
for a full recap & tips:
http://ubm.io/1RzMpI4

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Join us for the next #ICMIchat!
Topic: What Really Works in Training?
Host: @NealTopf
Day/Time: May 31 | 1pm ET