Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
22 Ways to Improve Agent
Onboarding
Highlights	
  from	
  the	
  January	
  31,	
  2017	
  #ICMIchat
Q: Which	
  
onboarding	
  tasks	
  are	
  
on	
  your	
  pre-­‐first	
  day	
  
checklist?	
  
Q:	
  What	
  are	
  some	
  ways	
  
to	
  make	
  the	
  first	
  day	
  
more	
  inviting	
  for	
  new	
  
contact	
  ...
Q:	
  What	
  are	
  some	
  ways	
  to	
  
make	
  the	
  first	
  day	
  more	
  
productive	
  for	
  new	
  agents?
Q:	
  What’s	
  the	
  best	
  
way	
  to	
  onboard	
  new	
  
agents	
  who	
  work	
  
from	
  home?	
  
Q:	
  What’s	
  the	
  typical	
  
onboarding	
  timeline	
  in	
  
your	
  company?	
  How	
  long	
  
before	
  agents	
...
Q:	
  What’s	
  your	
  best	
  
piece	
  of	
  advice	
  for	
  
making	
  onboarding	
  
more	
  efficient	
  and	
  
ef...
Join	
  us	
  every	
  Tuesday	
  at	
  1pm	
  ET	
  for	
  #ICMIchat
Just	
  follow	
  &	
  use	
  the	
  hashtag	
  to	
...
22 Ways to Improve Agent Onboarding
22 Ways to Improve Agent Onboarding
22 Ways to Improve Agent Onboarding
22 Ways to Improve Agent Onboarding
22 Ways to Improve Agent Onboarding
22 Ways to Improve Agent Onboarding
22 Ways to Improve Agent Onboarding
22 Ways to Improve Agent Onboarding
22 Ways to Improve Agent Onboarding
22 Ways to Improve Agent Onboarding
22 Ways to Improve Agent Onboarding
22 Ways to Improve Agent Onboarding
22 Ways to Improve Agent Onboarding
22 Ways to Improve Agent Onboarding
22 Ways to Improve Agent Onboarding
22 Ways to Improve Agent Onboarding
22 Ways to Improve Agent Onboarding
22 Ways to Improve Agent Onboarding
Upcoming SlideShare
Loading in …5
×

22 Ways to Improve Agent Onboarding

830 views

Published on

You posted your job opening online, reviewed stacks of resumes, interviewed several frontrunners, and then finally made an offer. Your top candidate accepted. Now the hard work is over, right? Not so fast! One of the most critical components of the hiring process happens after the offer. How much time do you devote to the onboarding process? This presentation shares 22 ways you can improve your agent onboarding efforts!

Published in: Recruiting & HR
  • Be the first to comment

  • Be the first to like this

22 Ways to Improve Agent Onboarding

  1. 1. 22 Ways to Improve Agent Onboarding
  2. 2. Highlights  from  the  January  31,  2017  #ICMIchat
  3. 3. Q: Which   onboarding  tasks  are   on  your  pre-­‐first  day   checklist?  
  4. 4. Q:  What  are  some  ways   to  make  the  first  day   more  inviting  for  new   contact  center  agents?
  5. 5. Q:  What  are  some  ways  to   make  the  first  day  more   productive  for  new  agents?
  6. 6. Q:  What’s  the  best   way  to  onboard  new   agents  who  work   from  home?  
  7. 7. Q:  What’s  the  typical   onboarding  timeline  in   your  company?  How  long   before  agents  handle   contacts  on  their  own?  
  8. 8. Q:  What’s  your  best   piece  of  advice  for   making  onboarding   more  efficient  and   effective?  
  9. 9. Join  us  every  Tuesday  at  1pm  ET  for  #ICMIchat Just  follow  &  use  the  hashtag  to  join  us! More  info:  http://bit.ly/ICMIchat

×