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How to Lead with Authenticity

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Erica Marois
Erica Marois

Leadership isn't easy. Authentic leadership is even harder. How do great leaders develop relationships and build trust with their teams without sacrificing results? Our #ICMIchat participants share their tips in this recap.

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©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177 How  to  Lead  with  Authenticity
©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177
©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177
©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177 Characteristics  of  Authentic  Leaders
©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177
©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177 Keys  to  Communication
©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177
©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177 Challenges  of  Leading  a  Contact  Center
©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177
©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177 Rewards  of  Leading  a  Contact  Center
©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177
©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177 Unique  Activities  to  Boost  Team  Motivation
©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177
©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177 Leadership  Confessions  
©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177
©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177 Leadership  Resources
©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

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Risk management in surgery (bailey and love).pptx
 

How to Lead with Authenticity

  • 1. ©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177 How  to  Lead  with  Authenticity
  • 2. ©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177
  • 3. ©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177
  • 4. ©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177 Characteristics  of  Authentic  Leaders
  • 5. ©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177
  • 6. ©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177 Keys  to  Communication
  • 7. ©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177
  • 8. ©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177 Challenges  of  Leading  a  Contact  Center
  • 9. ©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177
  • 10. ©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177 Rewards  of  Leading  a  Contact  Center
  • 11. ©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177
  • 12. ©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177 Unique  Activities  to  Boost  Team  Motivation
  • 13. ©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177
  • 14. ©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177 Leadership  Confessions  
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  • 16. ©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177 Leadership  Resources
  • 17. ©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177