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Should you automate IT Processes?

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Matthew Neigh
Matthew Neigh

The document discusses considerations for automating business processes, including potential benefits like saving labor costs and improving accuracy, as well as potential fears around job loss and decreased trust in automation. It recommends starting small with automation projects, identifying critical business processes, and conducting business and financial analyses to determine the best processes to automate.

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© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk Should I Drive a Manual or an Automatic? Matt Neigh Director of EMEA Sales
© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk Memories…
© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk It’s every where… • IT Process Automation • Run Book Automation • Business Process Automation • Dev Ops
© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk Why the push to automate? • Save Labor/Money • More efficient • Improve accuracy • Safety Net
© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk Why the fear to automate? • Loss of job • Lack of trust • Speed equals inaccuracy
© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk Considerations • What is driving the need/desire to automate? • What will be lost by automation? • What will be gained by automation? • How will this affect the culture of the company? • How risk averse is our company?
© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk Steps to take • Start small, ones that allow you to test it and then expand • What are the top 5 processes that if they fail will have dire consequences? • Conduct a business analysis using the considerations • Conduct a financial analysis
Matthew Neigh Director of EMEA Sales E-mail matt.neigh@Cherwell.com Twitter @mattneigh LinkedIn matthewneigh

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Should you automate IT Processes?

  • 1. © 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk Should I Drive a Manual or an Automatic? Matt Neigh Director of EMEA Sales
  • 2. © 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk Memories…
  • 3. © 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk It’s every where… • IT Process Automation • Run Book Automation • Business Process Automation • Dev Ops
  • 4. © 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk Why the push to automate? • Save Labor/Money • More efficient • Improve accuracy • Safety Net
  • 5. © 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk Why the fear to automate? • Loss of job • Lack of trust • Speed equals inaccuracy
  • 6. © 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk Considerations • What is driving the need/desire to automate? • What will be lost by automation? • What will be gained by automation? • How will this affect the culture of the company? • How risk averse is our company?
  • 7. © 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk Steps to take • Start small, ones that allow you to test it and then expand • What are the top 5 processes that if they fail will have dire consequences? • Conduct a business analysis using the considerations • Conduct a financial analysis
  • 8. Matthew Neigh Director of EMEA Sales E-mail matt.neigh@Cherwell.com Twitter @mattneigh LinkedIn matthewneigh