Our new survey on the latest Training and Development trends from Europe. We will be conducting the second APAC survey later this year to inform 2014 learning strategies.

1. Professional training in Europe
HR Directors’ and employees’ viewpoints in five countries:
Germany, Spain, France, Italy and the UK
The Cegos Observatory presents its survey on
27 March 2013

2. 2
The method and sample
Company size (headcount)
Age category
We ran this survey online in February and March 2013, among 2,470 employees and 600
Human Resources Directors/Training Managers in France, Germany, Spain, Italy and the UK.
Employees
Cegos survey on professional training – Feb/Mar 2013
Job category

3. I – Training:
employees prefer it when
companies provide support

4. 4
Employees are still very happy with the training courses
they have taken
Cegos survey on professional training – Feb/Mar 2013
Employees – How satisfied are you, on the whole, with the training course(s) you took?
Not satisfied at all
Not very satisfied
Quite satisfied
Very satisfied
 Overall satisfaction rates stand at 94%
 British employees are more satisfied than the rest, their Spanish counterparts less so
 Feedback from French employees is hovering near the 5-country average

5. 5
HRDs/TMs agree that training courses effectively build
skills
HRD/TM – How effective are training courses in your company as regards building skills?
• The British are exceptionally keen, the French and Spanish are less convinced
• Large companies deem training courses “very effective” more often than companies
with fewer than 500 employees
Cegos survey on professional training – Feb/Mar 2013

6. 6
Managers have more positive views on training
Employees – Overall, would you say that:
(% of respondents who replied “Yes, definitely ”)
41% 44% 46%
33% 36% 48%
32% 34% 38%
29% 32% 33%
29% 30% 35%
26% 29% 31%
26% 27% 29%
Blue/White
collar
Manager/
Executive
Tech/
supervisor
• Young employees feel that training-course content and methods suit their requirements
more than employees in other age categories
Cegos survey on professional training – Feb/Mar 2013

7. 7
Company support: big differences from one country to
the next
Employees – Do you think your company is doing everything possible to:
% of respondents who replied “Yes” (definitely and more or less)
FRA SPA ITA GER UK
68% 71% 75% 74% 82%
63% 67% 72% 77% 73%
68% 64% 69% 73% 76%
62% 69% 67% 76% 70%
63% 61% 68% 74% 78%
74%
70%
70%
69%
69%
Cegos survey on professional training – Feb/Mar 2013

8. 8
Managers are still the prime source of information about
training
FRA SPA ITA GER UK
41% 48% 49% 51% 60%
39% 48% 41% 49% 40%
45% 36% 41% 39% 35%
34% 39% 32% 35% 36%
36% 28% 19% 36% 21%
Employees – Where do you find out about professional training?
(More than one answer poss.)
Cegos survey on professional training – Feb/Mar 2013

9. 9
Manager support: perceptions and practices vary
How often does your manager provide support before and after training?
(% of respondents who replied “Always”)
Cegos survey on professional training – Feb/Mar 2013
24%
22%
19%
54%
40%
41%
%
%
%
Before training, during a
meeting to discuss objectives
After training, during a
meeting to map out an action
plan to implement course
content
After training to implement
course content
Employees HRD/TMGap Gap
Employees
16%
16%
24%
23%
23%
25%
%
%

10. II – Are untrained employees
excluded from the system?

11. 11
Untrained employees do not often request training
Over the past three years (% of "Yes")
FRA
49%
27%
19%
4%
• The fact that people do not request training does not mean they do not want it
• People who do not train have few opportunities to discuss their training requirements
• People who do not train in France are the least keen on training – and the ones who request it most!
Cegos survey on professional training – Feb/Mar 2013

12. 12
Untrained employees feel “excluded from the start”
Why do you think you did not receive any training?
FRA SPA ITA GER UK
26% 21% 17% 42% 23%
14% 18% 34% 16% 20%
15% 13% 28% 9% 18%
30% 23% 19% 17% 22%
There is never any training
in my company.
I am not one of the people trained.
The economy is bad.
I do not know why.
• Untrained French employees: 30% do not know why they have not been trained –
and they are the ones who have the most training-related meetings
Cegos survey on professional training – Feb/Mar 2013

13. III – Employees want more
training latitude

14. 14
Reasons for training:
HRDs and employees still have different perceptions
Cegos survey on professional training – Feb/Mar 2013
HRDs’ training priorities:
• First: “Empower employees to do their jobs”
• Last: “Maintain employability, especially among the most vulnerable employees”
A more fulfilling professional and personal life
To work more efficiently and effectively
To qualify for a pay rise or promotion
To enhance employability for internal mobility
To enhance employability for external mobility
To qualify for a diploma
Employees
70%
68%
52%
49%
42%
39%
HRD/TM
60%
50%
69%
47%
44%
40%
18
Gap
10
17
Which of these reasons for taking a training course do you (do your employees) find most motivating?
(% = High motivation)
Employees
73%
78%
50%
48%
45%
32%

15. 15
How HRDs are contributing to training
Cegos survey on professional training – Feb/Mar 2013
FRA SPA ITA GER UK
63% 68% 66% 64% 67%
57% 60% 74% 44% 70%
58% 63% 58% 58% 60%
44% 64% 50% 38% 62%
32% 58% 44% 42% 46%
65%
61%
60%
52%
44%
56% / 28%
41% / 15%
24% / 12%
24% / 29%
14% / 44%
Tier-1
2009 / 2013
HRDs/TMs – Rank these ideas according to your views on how training is helping your
company

16. 16
UK and Spanish employees take more initiative!
Cegos survey on professional training – Feb/Mar 2013
Employees – When you take a course : (% of "Yes")
All: 55%
All: 35%
All: 27%
Generally I took
the initiative
Generally training
was imposed
After discussing it
with my manager

17. 17
A B C
48% 57% 64%
40% 34% 26%
26% 28% 25%
Initiative varies from one job category to another
Cegos survey on professional training – Feb/Mar 2013
A: secondary school
B: BA or MA
C: PhD
42% 53% 67%
46% 36% 25%
23% 28% 27%
Blue/White
collar
Manager/
Executive
Tech/
supervisor
Employees – When you take a course : (% of "Yes")

18. 18
The employees with most latitude want even more
Cegos survey on professional training – Feb/Mar 2013
Employees – In general, would you like more leeway to choose:
81%
86%
83%
80%
77%
77%
Training course topics?
Training methods?
74%
81%
79%
73%
70%
68%
Yes, a lot more Yes, a little more

19. IV – Employees are ever keener
on new training methods

20. 20
France is still lagging behind on multimodal training – but
improving
Group classroom course
with a trainer
Distance course
Tutoring
Coaching
Classroom
+ distance
FRA SPA ITA GER UK
95% 91% 92% 92% 95%
33% 55% 59% 41% 65%
30% 28% 40% 46% 52%
24% 36% 38% 33% 53%
Have you taken these types of courses? (% = Yes)
Overall
In France: Classroom courses are stable (-1 point vs. 2011)
Distance courses are growing (+9 points vs. 2011)
Tutoring/coaching is on the rise (+2 points vs. 2011)
Blended courses are rocketing (+11 points vs. 2010)
Cegos survey on professional training – Feb/Mar 2013

21. 21
People have their preferred social media for training
None of the above (22% on average)
e-Learning modules: 31%
Collaborative/shared tools:
27%
Podcasts, videos: 17%
Wikis: 13%
Blogs: 12%
HRD/TM – Have you enabled and encouraged employees to use these training methods?
FRA SPA ITA GER UK
31% 33% 25% 34% 31%
31% 28% 28% 25% 24%
15% 16% 19% 15% 18%
12% 12% 13% 16% 14%
11% 11% 15% 10% 12%
27% 15% 24% 23% 23%
Cegos survey on professional training – Feb/Mar 2013

22. 22
e-learning is not the only distance-learning option
FRA SPA ITA GER UK
36% 40% 40% 35% 48%
30% 20% 22% 22% 17%
12% 13% 15% 14% 17%
13% 13% 12% 20% 10%
8% 13% 10% 9% 8%
Employees – Have you taken work-related training courses using these methods
over the past 3 years? (% = Yes)
Important:
• 35% of trained employees did not use any of the above to learn
• These tools cut across age groups, academic levels and job categories
• Large companies are the keenest on e-learning
Cegos survey on professional training – Feb/Mar 2013

23. 23
Serious games and mobile learning are rocketing
Which distance training courses did you take?
(All respondents)
 Under 35s used the most serious games and online training courses
 Small and medium-sized businesses use a more diverse range of training approaches
 France is above-average on self-paced training and below-average on mobile learning and
synchronous online training
Cegos survey on professional training – Feb/Mar 2013
Change since 2010
+12 points
+15 points
+25 points
+27 points

24. 24
Training meets requirements…
but the human touch is what makes a difference!
Did the distance learning courses you took meet your requirements?
95%
92%
90%
89%
Blue/White
collar
Manager/
Executive
Tech/
supervisor
38% 45% 54%
39% 51% 56%
26% 37% 49%
28% 30% 40%
“Met requirements very
well”
 Younger employees prefer classroom learning
 35-44s prefer online and blended courses
 French learners prefer one-to-one support
Cegos survey on professional training – Feb/Mar 2013

25. 25
Managers prefer online learning
Blue/White
collar
Manager/
Executive
Tech/
supervisor
24% 35% 41%
28% 34% 45%
28% 40% 46%
22% 42% 38%
Did the distance learning courses you took meet your requirements?
“Met requirements very
well”
95%
93%
92%
90%
Cegos survey on professional training – Feb/Mar 2013

26. V – Is the next step multimodal
learning anywhere, anytime?

27. 27
HRDs see more developments than employees
Employees HRD/TMGap
To address evolving training requirements over the next three years, your company:
Employees: should develop… - HRD/TM: will develop…
25%
25%
28%
20%
22%
19%
12%
12%
Employees
Absolutely agree
Cegos survey on professional training – Feb/Mar 2013
47%
42%
38%
34%
23%
24%
19%
32%
36%
35%
27%
27%
19%
17%
17%
28%
11%
7%
11%
7%
4%
6%
2%
4%

28. 28
What employees expect over the next three years
Employees –
To meet your training requirements over the next three years, your company should provide:
(% = “fully agree” ) FRA SPA ITA GER UK
31% 36% 39% 42% 40%
28% 31% 41% 35% 41%
29% 30% 41% 40% 34%
32% 29% 39% 32% 38%
Cegos survey on professional training – Feb/Mar 2013

29. 29
The key lessons this year
A French – and Spanish –
dissatisfaction with training
This, however, does not mean they are dissatisfied with
the training courses themselves.
This seems to go hand-in-hand with the feeling that the
company in general and managers in particular are not
providing enough support.
Generally speaking, employees in small and medium-
sized businesses are happier with their training and
professional skill building projects than their counterparts
in larger companies.
Support, from pre-course meetings to
applying new knowledge post-course,
seems to be the key to success
The fact that satisfaction rates among UK employees are
higher than elsewhere seems to stem from the interaction
of various factors: employees have a lot of freedom when it
comes to training, their managers are very involved, and
they use a wide variety of training options.
The process to access training is
particularly suited to employees with
academic qualifications and to
managers
Employees with higher academic qualifications and
management positions take more initiative, discuss
training options at more length… and appreciate the
professional training system as it is today..
Training approaches using new
technology and social media are
thriving, even in France
France still has the least variety but this has evolved
considerably over the past few years.
Mobile learning and serious games have grown
significantly over the past three years in the five countries
we surveyed.
Learning methods using social media cover all training
levels and all job categories.
Cegos survey on professional training – Feb/Mar 2013