The document announces a series of live learning sessions on leading change in healthcare. The sessions will take place between May and June and will feature presentations from Helen Bevan and Kathryn Perera on topics like resilience, purpose, and being a change agent. It also lists the presenters, coordinators, and social media monitors involved in the sessions.
School for Change Agents 2019 - Session 1NHS Horizons
In this session we:
How it can feel to be a change agent in a hierarchical organisation (or challenging a formal system) – why is it so hard?
Understanding the difference between old power and new power (Heimans and Timms) and why change agents need to work with both
Being an influencer for change - why informal influence can be more powerful than formal authority
The nature of agency (the power to make a positive difference) and how we can unleash it
The essence of being a change agent
Change starts with me: self-awareness, reflection, my own mindset about leading and supporting change
Module 3 slides - School for Change Agents NHS Horizons
It is natural to resist change. Rather than seeing resistance as something negative, here we shift our perspective so that we see dissent, diversity and disruption as essential components of effective change. However, we need to build resilience in order to work effectively with resistance. This module offers some tools and techniques to ensure that we remain strong, adaptable and able to continue our work as change agents.
To find otu more about the School, please visit the website http://theedge.nhsiq.nhs.uk/school/module-3/
School for Change Agents - Module 4 SlidesNHS Horizons
This module will help us create and sustain the energy we need to make change happen. We will look at a number of practical ideas, tools and resources to help us change the way we do change. We’ll look at why change fails and how you can minimise the risk of it failing by creating a shared purpose and understanding the different energies needed to bring teams with you.
To find out more about the School, please visit the website http://theedge.nhsiq.nhs.uk/school/
School for Change Agents 2019 - Session 1NHS Horizons
In this session we:
How it can feel to be a change agent in a hierarchical organisation (or challenging a formal system) – why is it so hard?
Understanding the difference between old power and new power (Heimans and Timms) and why change agents need to work with both
Being an influencer for change - why informal influence can be more powerful than formal authority
The nature of agency (the power to make a positive difference) and how we can unleash it
The essence of being a change agent
Change starts with me: self-awareness, reflection, my own mindset about leading and supporting change
Module 3 slides - School for Change Agents NHS Horizons
It is natural to resist change. Rather than seeing resistance as something negative, here we shift our perspective so that we see dissent, diversity and disruption as essential components of effective change. However, we need to build resilience in order to work effectively with resistance. This module offers some tools and techniques to ensure that we remain strong, adaptable and able to continue our work as change agents.
To find otu more about the School, please visit the website http://theedge.nhsiq.nhs.uk/school/module-3/
School for Change Agents - Module 4 SlidesNHS Horizons
This module will help us create and sustain the energy we need to make change happen. We will look at a number of practical ideas, tools and resources to help us change the way we do change. We’ll look at why change fails and how you can minimise the risk of it failing by creating a shared purpose and understanding the different energies needed to bring teams with you.
To find out more about the School, please visit the website http://theedge.nhsiq.nhs.uk/school/
School for Change Agents 2017 - Module 1NHS Horizons
This first module invites you to continue your journey as a change agent and offers some new ways of thinking about how you work to effect change. The module highlights learning from some of the most effective change agents across the globe, explores the differences between troublemakers and rebels and helps us to understand how to ‘rock the boat and stay in it’.
http://theedge.nhsiq.nhs.uk/school/
School for Change Agents Module 5 slidesNHS Horizons
As change agents we are aware that most effective change starts at ‘the edge’. This module will help us equip ourselves for our journey to the edge and beyond. We’ll explore what we mean by ‘the edge’, and what opportunities there are for health and care change activists to be bridge builders and curators.
School for Change Agents 2017 Module 4NHS Horizons
This module will help us create and sustain the energy we need to make change happen. We will look at a number of practical ideas, tools and resources to help us change the way we do change. We’ll look at why change fails and how you can minimise the risk of it failing by creating a shared purpose and understanding the different energies needed to bring teams with you.
Module 2 slides - School for Change AgentsNHS Horizons
The golden rule for change activists is: ‘You can’t be a rebel on your own’ and will be presented by Kathryn Perera. This module gives us an understanding of the power of working together by exploring communities of practice and social movements. We identify techniques for connecting with our own and others’ values and emotions to create a call for action.
To find out more about the School, please visit the website http://theedge.nhsiq.nhs.uk/school/
School for Change Agents 2017 - Module 1NHS Horizons
This first module invites you to continue your journey as a change agent and offers some new ways of thinking about how you work to effect change. The module highlights learning from some of the most effective change agents across the globe, explores the differences between troublemakers and rebels and helps us to understand how to ‘rock the boat and stay in it’.
http://theedge.nhsiq.nhs.uk/school/
School for Change Agents Module 5 slidesNHS Horizons
As change agents we are aware that most effective change starts at ‘the edge’. This module will help us equip ourselves for our journey to the edge and beyond. We’ll explore what we mean by ‘the edge’, and what opportunities there are for health and care change activists to be bridge builders and curators.
School for Change Agents 2017 Module 4NHS Horizons
This module will help us create and sustain the energy we need to make change happen. We will look at a number of practical ideas, tools and resources to help us change the way we do change. We’ll look at why change fails and how you can minimise the risk of it failing by creating a shared purpose and understanding the different energies needed to bring teams with you.
Module 2 slides - School for Change AgentsNHS Horizons
The golden rule for change activists is: ‘You can’t be a rebel on your own’ and will be presented by Kathryn Perera. This module gives us an understanding of the power of working together by exploring communities of practice and social movements. We identify techniques for connecting with our own and others’ values and emotions to create a call for action.
To find out more about the School, please visit the website http://theedge.nhsiq.nhs.uk/school/
These are the slides for Module 2 of the School for Health and Care Radicals.
A golden rule for change activists: You can’t be a radical on your own. This module gives you an understanding of the power of working together by exploring communities of practice and social movements. We identify techniques for connecting with our own and others values and emotions to create a call for action.
Agenda:
•Why we can’t be radicals on our own: building communities for change
–What is a community and how can you find power within communities?
•What can we learn from leaders of social movements?
–The power of one, the power of many
–Calls to action – what are they and how are they powerful?
–What are the characteristics of people or groups within effective social movements?
–How to create change at scale
–What is strategy in this context and how can we define resources?
•Effective framing: telling our stories
–What is framing?
–How to connect with people to take action – connecting with emotions through values
–Creating your narrative and the power of telling stories
•Bridging disconnected groups
–Strong vs. weak ties
•Building your own community
–Who are your communities?
–How to build new communities
•Questions and call to action
Questions for reflection from this module:
•What learning and inspiration can you take from social movement leaders to help you in your role as an agent of change in health and care?
•How will you attract the attention of the people you want to call to action?
•Who are the people who are currently disconnected that you want to unite in order to achieve your goal for change? How can you build a sense of “us” with them?
Call to action from this module:
•Identify which communities you are currently part of and how you can utilise your existing communities for change.
•Reflect on who else you would like to be part of your community for change and take action to connect with them.
•Create your narrative or “call to action” to win other people to your cause.
These are the slides for SHCR II Module 3: Rolling with Resistance.
This module looks at the issue of 'resistance to change’: rather than seeing resistance as a negative thing, we shift our perspective so that we see dissent, diversity and disruption as essential components of effective change.
Agenda:
What do we mean by resistance to change?
What are some of the ways to look at resistance to change?
Importance of diversity in leading change and its implications in terms of resistance
Diversity is critical to innovation and change
Being a champion for diversity
Impact and intent
The effectiveness of a change agent is not a matter of intention; it’s a matter of impact
How to stop talking at someone and start talking to them
What you can do to build impact and intent
Using the Stages of Change model to help people through change
Why do people resist change?
What is the transtheoretical model of behaviour change?
An example of the model in practice
What we tend to do when dealing with resistance and what we should do
Questions and call to action
Questions for reflection:
What does resistance mean to you?
Think about the things you resist as well as your responses to others’ resistance
How do you work with resistance as a change leader?
How can you make sure that the changes you make achieve the impact you desire and are sustainable?
….. do not create dependency?
….. generate self-efficacy in others?
Who are you interacting with and where they are on the Stages of Change model?
Call to action:
Reflect deeply on how you operate as an agent for change.
Consider the impact of your communication and behaviour beyond your intent.
Listen to others’ views, engage others in change and help others through the stages of change.
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The School for Change Agents module 4: Moving to action
1.
2. Live Learning Sessions
• May 16: Change starts with me (Helen)
• May 23: Resilience is an act of defiance
(Helen and Kathryn)
• June 6: Purpose and power (Helen)
• June 13: Moving to action (Kathryn)
• June 20: Being a change agent in a
complex world (Helen)
• June 27: Leading change in personalised
care
@Sch4Change #S4CA
3. Presenters
Helen Bevan
@helenbevan
Kathryn Perera
@KathrynPerera
School Coordinators
Olly Benson
@OllyBenson
Webex Hosts
Paul Woodley
@PaulWoodley4
Chat Monitors
Dom Cushnan
@DomCushnan
Presenter Support
Zoe Lord
@ZoeLord1
Zarah Mowhabuth
@ZarahMowhabuth
Back up Presenter
Sasha Karakusevic
@Karas01
Social Media Monitors
Rosie Redstone
@RosieRedstone
Pardeep Bains
@PardeepBains_
Diane Ketley
@DianeKetley
WhatsApp coordinator
Bev Matthews
@BevMatthewsRN
Leigh Kendall
@leighakendall
@Sch4Change #S4CA
4. This week on FutureLearn three fantastic change agents
are sharing how they have used stories to create change
• Those who have already completed this week's module have
begun creating their own stories of self, us and now.
@Sch4Change #S4CA
9. I’ll tell you what’s the greatest
power under heaven, and that is
public opinion – the ruling belief in
society about what is right and
what is wrong, what is honourable
and what is shameful. That’s the
steam that is to work the engines.
George Elliot
@Sch4Change #S4CA
18. If we want people to take action,
we have to connect with their emotions through values
Source: the work of Marshall Ganz
@Sch4Change #S4CA
19. Stories not only teach us how to act –
they inspire us to act.
Stories communicate our values through
the language of the heart, our emotions.
And it is what we feel – our hopes, our
cares, our obligations – not simply what we
know that can inspire us with the courage to
act.”
Marshall Ganz
@Sch4Change #S4CA
20. What we do Why we do it
Action
Head
Analysis
Strategy
Heart
Narrative
Motivation
Source of image: Dr. Christina Winsey AT Mind-Body Connection
Why Stories Matter
@Sch4Change #S4CA
26. Speech to the
2004 Democratic Convention
SELF
My presence on this stage is pretty unlikely. My father
was a foreign student… My grandfather was a cook, a
domestic servant to the British [who] had larger dreams
for his son…
US
I stand here knowing that my story is part of the larger
American story… and that in no other country on Earth
is my story even possible…
NOW
This year, in this election, we are called to reaffirm our
values and our commitments…
Senator Barack Obama (2004)
@Sch4Change #S4CA
27. NOW
Whether or not we feel hope now, we have to act… I
want you to feel the fear I feel every day. And then I
want you to act… The emissions are increasing and
that is the only thing that matters.
US
We are only seeing the beginning. I think that
change is on the horizon and the people will stand
up for our future.
SELF
I have always been that girl in the back who doesn’t
say anything. I thought I couldn’t make a difference
because I was too small… Now I see, this is part of
who I am.
Greta Thurnberg (2019)
Source: various news interviews
@Sch4Change #S4CA
30. Pursuing social change is more
of an art than a science…
It’s about reading power. Building
relationships. Framing issues.
Honing messages. Mobilising
supporters. Bringing pressure to
bear.
Sue Tibballs
Sheila McKechnie Foundation
From: We Change the World: How Social Movements
Influence Health and Wellbeing, NESTA
@Sch4Change #S4CA
31. Lone wolves
Mobilisers
Organisers
Three frames for activism: Hahrie Han
@Sch4Change #S4CA Source: Hahrie Han How Organizations Develop Activists:
Civic Associations and Leadership in the 21st Century
32. Lone wolves
Build power by expertise and information — through
advocacy, oversight, contributing to committees, public
comments and other forms of consultation
Mobilisers
Build power by mobilising people – being able to call
on large numbers of people to contribute, engage in
change and take action
Organisers
Build power by growing leaders – identifying, recruiting and
training future leaders in a distributed network: building a
community and protecting its strength
Source: Hahrie Han How Organizations Develop Activists:
Civic Associations and Leadership in the 21st Century
@Sch4Change #S4CA
33. Lone wolves
Build power by expertise and information — through
advocacy, oversight, contributing to committees, public
comments and other forms of consultation
Mobilisers
Build power by mobilising people – being able to
call on large numbers of people to contribute,
engage in change and take action
Organisers
Build power by growing leaders – identifying, recruiting and
training future leaders in a distributed network: building a
community and protecting its strength
@Sch4Change #S4CA Source: Hahrie Han How Organizations Develop Activists:
Civic Associations and Leadership in the 21st Century
34. Lone wolves
Build power by expertise and information — through
advocacy, oversight, contributing to committees, public
comments and other forms of consultation
Mobilisers
Build power by mobilising people – being able to
call on large numbers of people to contribute,
engage in change and take action
Organisers
Build power by growing leaders – identifying, recruiting and
training future leaders in a distributed network: building a
community and protecting its strength
@Sch4Change #S4CA Source: Hahrie Han How Organizations Develop Activists:
Civic Associations and Leadership in the 21st Century
35. Prepare your stories in advance.
Practice them until
they’re comfortable.
When you have them in your mind,
you need only look for an
opportunity to use them.
Damara Gutnick
Dr Damara Gutnick,
Medical Director of the Montefiore Hudson Valley
Collaborative Preforming Provider System
@Sch4Change #S4CA
37. Live Learning Sessions
• May 16: Change starts with me (Helen)
• May 23: Resilience is an act of defiance
(Helen and Kathryn)
• June 6: Purpose and power (Helen)
• June 13: Moving to action (Kathryn)
• June 20: Being a change agent in a
complex world (Helen)
• June 27: Leading change in personalised
care
@Sch4Change #S4CA
Framing – think of a nurse…
Olly could you create a whole-slide montage of all the horrendous passive female images that come up when one Googles ‘nurse’?
Framing matters
How the frame we use makes all the difference
Re-cap on the options they had with Boaty McBoatface – how they chose to frame it – how they went wrong
Pivot into looking at how we, through telling different narratives, can frame issues in ways that move the world
Jessica Anderson
Jessica Anderson, who has been working for the Royal London Hospital’s acute admission unit for seven years, was aiming to become the fastest female marathon runner dressed as a nurse but her scrubs and trousers did not match the uniform criteria.
Guinness World Record (GWR) rules stipulate that a nurse’s uniform must include a blue or white dress, a white pinafore apron and a traditional white nurse’s cap. Anderson was told that scrubs could be confused with the fancy dress requirements for a doctor’s uniform.
Jessica’s reaction?
“Some of the nurses I work with do wear dresses but mostly we wear scrubs or a tunic and trousers. I’ve certainly never seen a male nurse wearing a dress to work”
So Emotions help us understand what we value in the world.
Why did the story of Alice work ?
So why was this story powerful?
Why do we respond differently when we hear about Alice rather than when we see the policy data and financial balance sheet?
So public narrative when used intentionally for a purpose to connect with others to move to action is a powerful skills set and leadership gift. When we hear stories that make us feel a certain way those stories remind us of our core values. We experience our values through emotions. Then we are prepared to take action on those values. Through our emotions we are more likely to take action
Research by Martha Nussbaum a Moral philosopher, tells us that people who have a damaged (a-mig-da- la) Amygadla the part of the brain which controls emotions, when faced with decisions can come up with many options from which to choose but cannot make a decision because the decision rests upon judgements of value. If we cannot feel emotion we cannot experience values that orient us to the choices we must make
Shortly we will be thinking about the lived experiences that have moved you to action…we’ll be drawing on those a few minutes as you start to craft your own stories.