Module 2 of the School for Health and Care Radicals ran on Thursday 11th February from 14:30-16:00 GMT and was led by Helen Bevan, Chief Transformation Officer, Horizons Group, NHS England. A recording of this module can be found at: http://theedge.nhsiq.nhs.uk/school/module-2/#resources
The golden rule for change activists is: ‘You can’t be a radical on your own’. This module gives us an understanding of the power of working together by exploring communities of practice and social movements. We identify techniques for connecting with our own and others’ values and emotions to create a call for action.
To find out more about the School for Health and Care Radicals, click and paste this link into your address bar: http://theedge.nhsiq.nhs.uk/school
School for Health and Care Radicals Module 3 Study Guide 2016Horizons NHS
Rolling with Resistance:
It is natural to resist change. Rather than seeing resistance as something negative, here we shift our perspective so that we see dissent, diversity and disruption as essential components of effective change. However, we need to build resilience in order to work effectively with resistance. This module offers some tools and techniques to ensure that we remain strong, adaptable and able to continue our work as change agents.
Module 3 takes place on Thursday 18 February 14.30-16.00 GMT
To find out more about the School for Health and Care Radicals, copy and paste this link into your address bar http://theedge.nhsiq.nhs.uk/school/
School for Health and Care radicals - Slides for module fourHorizons NHS
Making change happen: This module will help us create and sustain the energy we need to make change happen. We will look at a number of practical ideas, tools and resources to help us change the way we do change.
Module 1: Being a health and care radical - change starts with meNHS Improving Quality
These are the slides for module one of The School for Health and Care Radicals, a five week virtual programme, designed to equip people across the health and care system with the core skills to improve their skills as change agents. It supports NHS Change Day 2014, the grassroots movement in which everyone who values the NHS can make a pledge of action to improve things for patients and the health and care system.
Big change only happens in health and care because of heretics and radicals: passionate people who are willing to take responsibility and work with others to make change happen. Being a radical isn't related to hierarchy or position and you don't have to work in the NHS or social care to qualify as one. Registrants to the school so far include patients and carers, students, senior leaders, improvement facilitators and clinical and care staff.
Starting on 31 January, there will be a live weekly web seminar which will be available to 'listen again', supported by a raft of other opportunities, including coaching and mentoring, virtual discussions and tweet chats, and an ever- expanding portal of useful resources.
Programme
The programme focuses on five modules over five weeks, 9:30 to 11:00 am GMT
• Friday 31 January: Being a health and care radical: change starts with me
• Friday 7 February: Forming communities: building alliances for change
• Friday 14 February: Rolling with resistance
• Friday 21 February: Making change happen
• Friday 28 February: Moving beyond the edge
Tweetchat
We will run a tweetchat each Wednesday from 16:00 to 17:00 GMT, based on the content of the module from the previous Friday. A tweetchat is a facilitated conversation using Twitter. The hashtag we will use for the tweetchats is #SHCRchat. The dates for the tweetchats are:
• 5 February
• 12 February
• 19 February
• 26 February
• 5 March
There is no charge to join the School of Health and Care Radicals and it is open to all, whatever your role or level, and whether or not you work in the NHS. There will be additional learning materials and opportunities in addition to the web seminars but there is no set syllabus for learners to work through - you can join for as much or as little as you want.
More information: http://changeday.nhs.uk/healthcareradicals
The School for Health and Care Radical 2016 Module 1 Study GuideHorizons NHS
This first module invites you to continue your journey as a change agent and offers some new ways of thinking about how you work to effect change. The module highlights learning from some of the most effective change agents across the globe, explores the differences between troublemakers and rebels and helps us to understand how to ‘rock the boat and stay in it’.
School for Change Agents - Module 4 SlidesNHS Horizons
This module will help us create and sustain the energy we need to make change happen. We will look at a number of practical ideas, tools and resources to help us change the way we do change. We’ll look at why change fails and how you can minimise the risk of it failing by creating a shared purpose and understanding the different energies needed to bring teams with you.
To find out more about the School, please visit the website http://theedge.nhsiq.nhs.uk/school/
School for Health and Care Radicals Module 3 Study Guide 2016Horizons NHS
Rolling with Resistance:
It is natural to resist change. Rather than seeing resistance as something negative, here we shift our perspective so that we see dissent, diversity and disruption as essential components of effective change. However, we need to build resilience in order to work effectively with resistance. This module offers some tools and techniques to ensure that we remain strong, adaptable and able to continue our work as change agents.
Module 3 takes place on Thursday 18 February 14.30-16.00 GMT
To find out more about the School for Health and Care Radicals, copy and paste this link into your address bar http://theedge.nhsiq.nhs.uk/school/
School for Health and Care radicals - Slides for module fourHorizons NHS
Making change happen: This module will help us create and sustain the energy we need to make change happen. We will look at a number of practical ideas, tools and resources to help us change the way we do change.
Module 1: Being a health and care radical - change starts with meNHS Improving Quality
These are the slides for module one of The School for Health and Care Radicals, a five week virtual programme, designed to equip people across the health and care system with the core skills to improve their skills as change agents. It supports NHS Change Day 2014, the grassroots movement in which everyone who values the NHS can make a pledge of action to improve things for patients and the health and care system.
Big change only happens in health and care because of heretics and radicals: passionate people who are willing to take responsibility and work with others to make change happen. Being a radical isn't related to hierarchy or position and you don't have to work in the NHS or social care to qualify as one. Registrants to the school so far include patients and carers, students, senior leaders, improvement facilitators and clinical and care staff.
Starting on 31 January, there will be a live weekly web seminar which will be available to 'listen again', supported by a raft of other opportunities, including coaching and mentoring, virtual discussions and tweet chats, and an ever- expanding portal of useful resources.
Programme
The programme focuses on five modules over five weeks, 9:30 to 11:00 am GMT
• Friday 31 January: Being a health and care radical: change starts with me
• Friday 7 February: Forming communities: building alliances for change
• Friday 14 February: Rolling with resistance
• Friday 21 February: Making change happen
• Friday 28 February: Moving beyond the edge
Tweetchat
We will run a tweetchat each Wednesday from 16:00 to 17:00 GMT, based on the content of the module from the previous Friday. A tweetchat is a facilitated conversation using Twitter. The hashtag we will use for the tweetchats is #SHCRchat. The dates for the tweetchats are:
• 5 February
• 12 February
• 19 February
• 26 February
• 5 March
There is no charge to join the School of Health and Care Radicals and it is open to all, whatever your role or level, and whether or not you work in the NHS. There will be additional learning materials and opportunities in addition to the web seminars but there is no set syllabus for learners to work through - you can join for as much or as little as you want.
More information: http://changeday.nhs.uk/healthcareradicals
The School for Health and Care Radical 2016 Module 1 Study GuideHorizons NHS
This first module invites you to continue your journey as a change agent and offers some new ways of thinking about how you work to effect change. The module highlights learning from some of the most effective change agents across the globe, explores the differences between troublemakers and rebels and helps us to understand how to ‘rock the boat and stay in it’.
School for Change Agents - Module 4 SlidesNHS Horizons
This module will help us create and sustain the energy we need to make change happen. We will look at a number of practical ideas, tools and resources to help us change the way we do change. We’ll look at why change fails and how you can minimise the risk of it failing by creating a shared purpose and understanding the different energies needed to bring teams with you.
To find out more about the School, please visit the website http://theedge.nhsiq.nhs.uk/school/
School for Health and Care Radicals Module 5 Study Guide 2016Horizons NHS
As change agents we are aware that most effective change starts at ‘the edge’. This module will help us equip ourselves for our journey to the edge and beyond.
Module 5 takes place on Thursday 3 March 2016, 14.30-16.00 GMT
To find out more about the School for Health and Care Radicals, copy and paste this link into your address bar http://theedge.nhsiq.nhs.uk/school/
Module 3 slides - School for Change Agents NHS Horizons
It is natural to resist change. Rather than seeing resistance as something negative, here we shift our perspective so that we see dissent, diversity and disruption as essential components of effective change. However, we need to build resilience in order to work effectively with resistance. This module offers some tools and techniques to ensure that we remain strong, adaptable and able to continue our work as change agents.
To find otu more about the School, please visit the website http://theedge.nhsiq.nhs.uk/school/module-3/
School for Change Agents 2017 - Module 1NHS Horizons
This first module invites you to continue your journey as a change agent and offers some new ways of thinking about how you work to effect change. The module highlights learning from some of the most effective change agents across the globe, explores the differences between troublemakers and rebels and helps us to understand how to ‘rock the boat and stay in it’.
http://theedge.nhsiq.nhs.uk/school/
Module 3 study guide - School for Change AgentsNHS Horizons
It is natural to resist change. Rather than seeing resistance as something negative, here we shift our perspective so that we see dissent, diversity and disruption as essential components of effective change. However, we need to build resilience in order to work effectively with resistance. This module offers some tools and techniques to ensure that we remain strong, adaptable and able to continue our work as change agents.
To find out more about the School, please visit the website http://theedge.nhsiq.nhs.uk/school
Module 2 School for Change Agents - transcriptNHS Horizons
The golden rule for change activists is: ‘You can’t be a rebel on your own’ and will be presented by Kathryn Perera. This module gives us an understanding of the power of working together by exploring communities of practice and social movements. We identify techniques for connecting with our own and others’ values and emotions to create a call for action.
To find out more about the School, please visit the website http://theedge.nhsiq.nhs.uk/school
School for Change Agents 2019 - Session 1NHS Horizons
In this session we:
How it can feel to be a change agent in a hierarchical organisation (or challenging a formal system) – why is it so hard?
Understanding the difference between old power and new power (Heimans and Timms) and why change agents need to work with both
Being an influencer for change - why informal influence can be more powerful than formal authority
The nature of agency (the power to make a positive difference) and how we can unleash it
The essence of being a change agent
Change starts with me: self-awareness, reflection, my own mindset about leading and supporting change
School for Health and Care Radicals 2016: Programme GuideHorizons NHS
Welcome to the School for Health and Care Radicals. This Programme Guide will help you make the most of your studies and your time. We will try to anticipate – and answer – some of your questions, and offer some tools and suggestions that will help you translate your learning into action.
The 2016 School starts on 4th February at 14:30-16:00 and runs for 5 weeks.
You can find out more about the School and register for our 2016 programme by copying and pasting this link into your browser: http://www.theedge.nhsiq.nhs.uk/school/
Follow the School on Twitter @School4Radicals and using the hashtag #SHCR
School for Health and Care Radicals Module 5 Study Guide 2016Horizons NHS
As change agents we are aware that most effective change starts at ‘the edge’. This module will help us equip ourselves for our journey to the edge and beyond.
Module 5 takes place on Thursday 3 March 2016, 14.30-16.00 GMT
To find out more about the School for Health and Care Radicals, copy and paste this link into your address bar http://theedge.nhsiq.nhs.uk/school/
Module 3 slides - School for Change Agents NHS Horizons
It is natural to resist change. Rather than seeing resistance as something negative, here we shift our perspective so that we see dissent, diversity and disruption as essential components of effective change. However, we need to build resilience in order to work effectively with resistance. This module offers some tools and techniques to ensure that we remain strong, adaptable and able to continue our work as change agents.
To find otu more about the School, please visit the website http://theedge.nhsiq.nhs.uk/school/module-3/
School for Change Agents 2017 - Module 1NHS Horizons
This first module invites you to continue your journey as a change agent and offers some new ways of thinking about how you work to effect change. The module highlights learning from some of the most effective change agents across the globe, explores the differences between troublemakers and rebels and helps us to understand how to ‘rock the boat and stay in it’.
http://theedge.nhsiq.nhs.uk/school/
Module 3 study guide - School for Change AgentsNHS Horizons
It is natural to resist change. Rather than seeing resistance as something negative, here we shift our perspective so that we see dissent, diversity and disruption as essential components of effective change. However, we need to build resilience in order to work effectively with resistance. This module offers some tools and techniques to ensure that we remain strong, adaptable and able to continue our work as change agents.
To find out more about the School, please visit the website http://theedge.nhsiq.nhs.uk/school
Module 2 School for Change Agents - transcriptNHS Horizons
The golden rule for change activists is: ‘You can’t be a rebel on your own’ and will be presented by Kathryn Perera. This module gives us an understanding of the power of working together by exploring communities of practice and social movements. We identify techniques for connecting with our own and others’ values and emotions to create a call for action.
To find out more about the School, please visit the website http://theedge.nhsiq.nhs.uk/school
School for Change Agents 2019 - Session 1NHS Horizons
In this session we:
How it can feel to be a change agent in a hierarchical organisation (or challenging a formal system) – why is it so hard?
Understanding the difference between old power and new power (Heimans and Timms) and why change agents need to work with both
Being an influencer for change - why informal influence can be more powerful than formal authority
The nature of agency (the power to make a positive difference) and how we can unleash it
The essence of being a change agent
Change starts with me: self-awareness, reflection, my own mindset about leading and supporting change
School for Health and Care Radicals 2016: Programme GuideHorizons NHS
Welcome to the School for Health and Care Radicals. This Programme Guide will help you make the most of your studies and your time. We will try to anticipate – and answer – some of your questions, and offer some tools and suggestions that will help you translate your learning into action.
The 2016 School starts on 4th February at 14:30-16:00 and runs for 5 weeks.
You can find out more about the School and register for our 2016 programme by copying and pasting this link into your browser: http://www.theedge.nhsiq.nhs.uk/school/
Follow the School on Twitter @School4Radicals and using the hashtag #SHCR
Empowerment PowerPoint PPT Content Modern SampleAndrew Schwartz
141 slides include: a leader's role, benefits of empowerment, empowerment in practice, various guidelines, empowered teams, tips for empowering employees, rules of empowerment, empowerment dimensions, building contracts with employees, keys to assisting integration, building employee contracts, 5 types of empowerment, skills needed to empower, empowered decision making, 5 types of managerial control, when to empower, how to's and more.
Module 5 Moving beyond the edge
These are the slides for Module 5 of The School for Health and Care Radicals, a five week virtual programme, designed to equip people across the health and care system with the core skills to improve their skills as change agents.
Change always starts at the edge and always starts with the activists. This module looks at ways we can move towards the edge and towards sustainable change.
Agenda:
• Review of what we have learnt so far; characteristics of a transformational change agent
– Peter Fuda’s Transformation Change Agent framework
– ‘Being’ a health and care radical – going back to ‘change starts with me’
– ‘Seeing’ as a health and care radical
– ‘Doing’ as a health and care radical
– Quick review of some models and theories
• 'From’ the edge – views about emerging directions for change and change agents
– What do we mean when we say 'from the edge?'
– What is happening with change?
– What is the difference between tacit and explicit knowledge?
– Opportunities for health and care radicals – being bridge-builders and curators
• Reflections and key messages about The School
– Some things we have learned from delivering The School
• What next for The School?
– Gaining a certificate as a health and care change agent and claiming continuing professional development (CPD) points
• Questions and call to action
Questions for reflection:
• How can I move in the direction of change in ways that will help me bring about the changes I want to see?
• How will I build on my experiences of the School for Health and Care Radicals?
• How will I build networks and communities in support of the changes I want to see?
Call to action:
• Consider why it would be beneficial for you to be a certified change agent.
• Identify people who might help you with this process.
• Take action and, if your change action is something that could be shared for Change Day, please add it on www.changeday.nhs.uk
• Complete the follow-up work for certification.
These are the slides for Module 2 of the School for Health and Care Radicals.
A golden rule for change activists: You can’t be a radical on your own. This module gives you an understanding of the power of working together by exploring communities of practice and social movements. We identify techniques for connecting with our own and others values and emotions to create a call for action.
Agenda:
•Why we can’t be radicals on our own: building communities for change
–What is a community and how can you find power within communities?
•What can we learn from leaders of social movements?
–The power of one, the power of many
–Calls to action – what are they and how are they powerful?
–What are the characteristics of people or groups within effective social movements?
–How to create change at scale
–What is strategy in this context and how can we define resources?
•Effective framing: telling our stories
–What is framing?
–How to connect with people to take action – connecting with emotions through values
–Creating your narrative and the power of telling stories
•Bridging disconnected groups
–Strong vs. weak ties
•Building your own community
–Who are your communities?
–How to build new communities
•Questions and call to action
Questions for reflection from this module:
•What learning and inspiration can you take from social movement leaders to help you in your role as an agent of change in health and care?
•How will you attract the attention of the people you want to call to action?
•Who are the people who are currently disconnected that you want to unite in order to achieve your goal for change? How can you build a sense of “us” with them?
Call to action from this module:
•Identify which communities you are currently part of and how you can utilise your existing communities for change.
•Reflect on who else you would like to be part of your community for change and take action to connect with them.
•Create your narrative or “call to action” to win other people to your cause.
These are the slides for SHCR II Module 3: Rolling with Resistance.
This module looks at the issue of 'resistance to change’: rather than seeing resistance as a negative thing, we shift our perspective so that we see dissent, diversity and disruption as essential components of effective change.
Agenda:
What do we mean by resistance to change?
What are some of the ways to look at resistance to change?
Importance of diversity in leading change and its implications in terms of resistance
Diversity is critical to innovation and change
Being a champion for diversity
Impact and intent
The effectiveness of a change agent is not a matter of intention; it’s a matter of impact
How to stop talking at someone and start talking to them
What you can do to build impact and intent
Using the Stages of Change model to help people through change
Why do people resist change?
What is the transtheoretical model of behaviour change?
An example of the model in practice
What we tend to do when dealing with resistance and what we should do
Questions and call to action
Questions for reflection:
What does resistance mean to you?
Think about the things you resist as well as your responses to others’ resistance
How do you work with resistance as a change leader?
How can you make sure that the changes you make achieve the impact you desire and are sustainable?
….. do not create dependency?
….. generate self-efficacy in others?
Who are you interacting with and where they are on the Stages of Change model?
Call to action:
Reflect deeply on how you operate as an agent for change.
Consider the impact of your communication and behaviour beyond your intent.
Listen to others’ views, engage others in change and help others through the stages of change.
School for Change Agents Module 5 slidesNHS Horizons
As change agents we are aware that most effective change starts at ‘the edge’. This module will help us equip ourselves for our journey to the edge and beyond. We’ll explore what we mean by ‘the edge’, and what opportunities there are for health and care change activists to be bridge builders and curators.
These are the presentation slides for Module 5 of The School for Health and Care Radicals, a five week virtual programme, designed to equip people across the health and care system with the core skills to improve their skills as change agents. It supports NHS Change Day 2014, the grassroots movement in which everyone who values the NHS can make a pledge of action to improve things for patients and the health and care system.
Big change only happens in health and care because of heretics and radicals: passionate people who are willing to take responsibility and work with others to make change happen. Being a radical isn't related to hierarchy or position and you don't have to work in the NHS or social care to qualify as one. Registrants to the school so far include patients and carers, students, senior leaders, improvement facilitators and clinical and care staff.
There is also a live weekly web seminar which will be available to 'listen again', supported by a raft of other opportunities, including coaching and mentoring, virtual discussions and tweet chats, and an ever- expanding portal of useful resources.
Programme
The programme focused on five modules over five weeks, 9:30 to 11:00 am GMT
Friday 31 January 2014: Being a health and care radical: change starts with me
Friday 7 February 2014: Forming communities: building alliances for change
Friday 14 February 2014: Rolling with resistance
Friday 21 February 2014: Making change happen
Friday 28 February 2014: Moving beyond the edge
Tweetchat
We will run a tweetchat each Wednesday from 16:00 to 17:00 GMT, based on the content of the module from the previous Friday. A tweetchat is a facilitated conversation using Twitter. The hashtag we will use for the tweetchats is #SHCRchat. The date for the next tweetchat is 5 March 2014.
There is no charge to join the School of Health and Care Radicals and it is open to all, whatever your role or level, and whether or not you work in the NHS
Resources from all modules can be found at: http://www.nhsiq.nhs.uk/9059.aspx
These are the presentation slides from Helen Bevan at the Health and Care Innovation Expo 2014, Manchester #Expo14NHS
Learn how to be a health and care radical who can challenge the status quo when you see there could be a better way. We want to change existing thinking and practice and improve care for patients, families and people who use care services
Full slide deck for Minicourse M5 "Leading radical change a day of transforma...NHS Improving Quality
These are the slides from the Minicourse M5 that Helen Bevan led at the Institute for Healthcare Improvement National Forum, 8th December 2014
The aims of the day were to:
- Identify major themes and trends in the global world of change and transformation that are likely to shake the world of health care improvement
- Consider the opportunities and implications of these for their own practice as a leader of change and improvement
- Model new forms of collective learning, collaboration, and community building
You can follow Helen on Twittter at @HelenBevan
You can also sign up for The Edge, our free knowledge hub for change activists in health and care at TheEdge.nhsiq.nhs.uk
School for Health and Care Radicals one day school Bolton 26 May 2016Horizons NHS
The Horizons team from NHS England delivered a one day School for Health and Care Radicals for the North West Centre for Professional Workforce Development.
Date: 26th May 2016
Presenters: Kate Pound and Olly Benson
To find out more information about School for Health and Care Radicals follow this link http://theedge.nhsiq.nhs.uk/school/
Module 2 slides - School for Change AgentsNHS Horizons
The golden rule for change activists is: ‘You can’t be a rebel on your own’ and will be presented by Kathryn Perera. This module gives us an understanding of the power of working together by exploring communities of practice and social movements. We identify techniques for connecting with our own and others’ values and emotions to create a call for action.
To find out more about the School, please visit the website http://theedge.nhsiq.nhs.uk/school/
These are the slides for the pre-work film that Helen Bevan made for her ‘flipped classroom’ mini-course, M5, at the Institute for Healthcare Improvement (IHI) 26th Annual National Forum on Quality Improvement in Healthcare, 8th December 2014. You can watch the film here: https://www.youtube.com/watch?v=4bsCpZ6Gv10 In this film, Helen outlines some of the big drivers for change facing leaders today. This film amplifies the themes in the White Paper, ‘A new era of thinking and practice in change and transformation: A call to action for leaders in health and care.’ You can download the White Paper at http://www.nhsiq.nhs.uk/resource-sear....
To stay connected with the latest thinking on health and care transformation subscribe to The Edge, a virtual knowledge hub for change activists here:
http://theedge.nhsiq.nhs.uk
Follow Helen Bevan on Twitter at @HelenBevan
These are the slides for the one day School for Health and Care Radicals that Helen Bevan ran in Vancouver on 18th February as part of the British Columbia Quality Forum, organised by the BC Patient Safety and Quality Council
MAY 2017: FEEL TO THINK: THE POWER OF EMPATHY IN FILM TO CHANGE BEHAVIOUR AND...Horizons NHS
Graphs, spreadsheets and statistics offer an insight to system change, but an emotional connection with a character takes the understanding to a deeper level that can elicit innovative thinking.
In 2012 Chris Godwin worked with Guys and St Thomas’ NHS Foundation Trust to produce Barbara’s Story, a series of behaviour change dramas about dementia. The huge success of Barbara’s Story led Chris to make films on a whole range of patient pathways, including child abuse; post natal depression; and end of life care.
Chris’ work utilises the power of empathy: enabling people to walk in someone else’s shoes connecting emotionally with people in different situations and providing a platform for debate and discussion. The films are useful for any staff member at any level of an organisation.
During the Edge Talk Chris will demonstrate how connecting with an audience through film drama can have long lasting and transformative effect on behaviour at all levels.
To view an example of Chris’ work, please see the trailer for Deafening Silence (trigger warning: this is a film about stillbirth).
Nobody's Patient: Improving Care and Experience in Maternity Services TranscriptHorizons NHS
Women who become seriously ill in pregnancy; families of babies cared for in a neonatal unit; and women whose babies die in the second trimester often fall between the cracks of NHS services, due to the way services and pathways are set up. They become ‘Nobody’s Patient.’
April's Edge Talk will give participants the opportunity to hear about the Nobody’s Patient project, which was sponsored by the NHS England Maternity Challenge Fund to improve care and experience for families who are typically seldom heard. The talk will describe why the project – part of the #MatExp social movement - was created. It will also detail how families and multidisciplinary staff came together during two pilot workshops at Kingston Hospital NHS Foundation Trust, and at St George's Hospital NHS Foundation Trust to co-produce solutions to improve the care and experience for other families, and for the staff who care for them. Because nobody should feel like they are nobody's patient.
This Edge Talk will be of interest not only to those involved in maternity services, but will also appeal to anyone working in engagement and coproduction, especially with groups who are typically labelled 'seldom heard', or 'hard to reach'.
Edgetalks April 2017: Nobody's Patient: Improving Care and Experience in Mate...Horizons NHS
Women who become seriously ill in pregnancy; families of babies cared for in a neonatal unit; and women whose babies die in the second trimester often fall between the cracks of NHS services, due to the way services and pathways are set up. They become ‘Nobody’s Patient.’
April’s Edge Talk will give participants the opportunity to hear about the Nobody’s Patient project, which was sponsored by the NHS England Maternity Challenge Fund to improve care and experience for families who are typically seldom heard. The talk will describe why the project – part of the #MatExp social movement – was created. It will also detail how families and multidisciplinary staff came together during two pilot workshops at Kingston Hospital NHS Foundation Trust, and at St George’s Hospital NHS Foundation Trust to co-produce solutions to improve the care and experience for other families, and for the staff who care for them. Because nobody should feel like they are nobody’s patient.
This Edge Talk will be of interest not only to those involved in maternity services, but will also appeal to anyone working in engagement and coproduction, especially with groups who are typically labelled ‘seldom heard’, or ‘hard to reach’.
EdgeTalks, March 3 2017, The DNA of Care: the importance of listening to staf...Horizons NHS
The DNA of Care: the importance of listening to staff stories
Presented by Dr Karen Deeny, Staff Experience Programme Lead at NHS England (@karendeeny1), and Dr Pip Hardy (@PilgrimPip), Co-founder of the Patient Voices Programme (@PatientVoicesUK).
The intertwined relationship between patient care and staff well-being has been likened to the double helix. And so the stories we tell each other are like the DNA of care, transmitting information and shaping cultures, offering learning opportunities and, sometimes, healing.
Change and Innovation: it's time to rewrite the rulesHorizons NHS
The presentation that Helen Bevan made to the London Learning and Organisation Development Network meeting, 6th September 2016
Follow Helen Bevan on Twitter @HelenBevan
All staff email template to advertise your Randomised Coffee TrialHorizons NHS
Email for staff to advertise their RCT - as part of the Horizons RCT Pack.
Please email england.si-horizons@nhs.net for further information on the RCTs.
The Edge Talk on Friday 1 July 2016 featured Dr Joyce Lee of the University of Michigan who discussed “The maker movement: a model for healthcare transformation?”
The Maker movement is a do it yourself technology-based movement that espouses creativity and tinkering in community settings, and is creating innovative health solutions across the globe, yet most healthcare stakeholders are unaware of “makers” and the maker movement. In this webinar, Joyce Lee, MD, MPH, will talk about the maker movement, its impact inside the health community, and principles that can support the application of this movement to the healthcare enterprise.
Further information can be found on The Edge website http://theedge.nhsiq.nhs.uk/
July Edge Talk - The Maker Movement - a model for healthcare transformation? ...Horizons NHS
The Maker movement is a do it yourself technology-based movement that espouses creativity and tinkering in community settings, and is creating innovative health solutions across the globe, yet most healthcare stakeholders are unaware of “makers” and the maker movement. In this webinar, Joyce Lee, MD, MPH, will talk about the maker movement, its impact inside the health community, and principles that can support the application of this movement to the healthcare enterprise.
For information on future or past Edge Talks please visit the website http://theedge.nhsiq.nhs.uk/category/edge-talk/
Edge Talk - Exploring online health communities, with Paul Hodgkin and Ben MetzHorizons NHS
We are witnessing the emergence of a new phenomenon in healthcare: self-organising, online communities of patients, carers, clinicians, researchers, academics and industry, all focused on a particular disease area.
Currently these exist as disparate and loosely bound communities, operating via a variety of niche digital platforms. This ecology is largely evolving outside the world of traditional health policy or formal healthcare organisations.
As yet there is little coordination, theoretical conceptualisation or empirical research into this area. However we know from other digital platforms like KickStarter, 38 Degrees and OpenIDEO just how quickly these platforms can evolve, disrupt old business models and create entirely new businesses.
Paul Hodgkin and Ben Metz interviewed more than 50 actors working with online health communities to map and explore this new and emerging field, to begin to build an on-going community of experts and practitioners who look to understand this new field and accelerate its successful interaction with the NHS and policy makers.
Veterinary Diagnostics Market PPT 2024: Size, Growth, Demand and Forecast til...IMARC Group
The global veterinary diagnostics market size reached US$ 6.6 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 12.6 Billion by 2032, exhibiting a growth rate (CAGR) of 7.3% during 2024-2032.
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The "ICH Guidelines for Pharmacovigilance" PDF provides a comprehensive overview of the International Council for Harmonisation of Technical Requirements for Pharmaceuticals for Human Use (ICH) guidelines related to pharmacovigilance. These guidelines aim to ensure that drugs are safe and effective for patients by monitoring and assessing adverse effects, ensuring proper reporting systems, and improving risk management practices. The document is essential for professionals in the pharmaceutical industry, regulatory authorities, and healthcare providers, offering detailed procedures and standards for pharmacovigilance activities to enhance drug safety and protect public health.
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Alongside the 77th World Health Assembly in Geneva on 28 May 2024, we launched the second version of our Index, allowing us to track progress and give new insights into what needs to be done to keep populations healthier for longer.
The speakers included:
Professor Orazio Schillaci, Minister of Health, Italy
Dr Hans Groth, Chairman of the Board, World Demographic & Ageing Forum
Professor Ilona Kickbusch, Founder and Chair, Global Health Centre, Geneva Graduate Institute and co-chair, World Health Summit Council
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Navigating Challenges: Mental Health, Legislation, and the Prison System in B...Guillermo Rivera
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2. #SHCR @School4Radicals
• Please use the chat box to contribute continuously during the
web seminar
• Please tweet using hashtag #SHCR and the handle
@School4Radicals
• Request to join our Facebook group School for Health and
Care Radicals
• We will produce summaries of each module discussion using
Steller and put it on the website
• Join in the #SHCR Tweetchat each Tuesday at 1900 (GMT)
Joining in today…and beyond
3. #SHCR @School4Radicals
Get certificated!
• Complete a change
• Reflect on it
• Complete the change agent application form
and submit
School for Health and Radical Change
Agents
4. #SHCR @School4Radicals
The first 30 day change challenge guide
This is our first 30 Day Change
Challenge we would like you to:-
• form a team
• agree a change to undertake as
a team
• complete the change
• review and learn
• and celebrate.
5. #SHCR @School4Radicals
What is your attitude to the change that
you are currently involved in?
Bring it on.
It makes me
nervous.
It’s my job!
7. #SHCR @School4Radicals
Programme Study Guide:
www.slideshare.net/TheEdgeNHS/school-
for-health-and-care-radicals-iii-study-
guide-2016?related=2
Module 2 Study Guide:
www.slideshare.net/secret/2xYuwk
e1PQaPpn
Study guides
8. #SHCR @School4Radicals
Session lead:
Helen Bevan
@HelenBevan
Learning lead:
Pip Hardy
@PilgrimPip
Session chair:
Kate Pound
@kateslater2
Twitter monitor:
Zoe Lord
@zoelord1
Chat monitor:
Dominic Cushnan
@domcushnan
Storyteller:
Mark Davis
@markdavis275
Storyteller:
Graham Mackenzie
@gmacscotland
The team today
9. #SHCR @School4Radicals
11th February: From me to we: Creating
connections and
building communities
18th February: Rolling with resistance
25th February: Making change happen
3rd March: Moving beyond the edge
Modules
10. #SHCR @School4Radicals
• Connecting back to Module 1
• Why we can’t be radicals on our own: building
communities for change
• What we can learn from leaders of social movements
• Effective framing: telling our stories
• How we build a sense of “us and us”
• Questions and call to action
Sourceofimage:www.freshnessmag.com
Today
11. #SHCR @School4Radicals
YOU can make a difference
AND
You can’t do it ALONE
Source: TED talk by Barry Posner
http://workplacepsychology.net/2014/02/
01/the-truth-about-leadership-you-make-
a-difference-and-you-cant-do-it-alone/
Source of image: jamessamy.com
Learning from module 1
12. #SHCR @School4Radicals
Jeremy Heimens TED talk “What new power looks like”
https://www.youtube.com/watch?v=j-S03JfgHEA
old power new power
Currency
Held by a few
Pushed down
Commanded
Closed
Transaction
Current
Made by many
Pulled in
Shared
Open
Relationship
From
13. #SHCR @School4Radicals
Source : Lois Kelly www.rebelsatwork.com
Rebel
From
There’s a big difference between
a rebel and a troublemaker
14. #SHCR @School4RadicalsSource: Lois Kelly http://www.slideshare.net/Foghound/rocking-the-boat-without-falling-out
Often as radicals, we feel different to other
people
From
16. #SHCR @School4Radicals
Outwitted
He drew a circle that shut me out -
Heretic, rebel, a thing to flout.
But Love and I had the wit to win:
We drew a circle that took him in.
Edward Markham
17. #SHCR @School4Radicals
"Communities are characterized by three things: common
interests, frequent interaction, and identification.“
Wally Block
“There is no power for change greater than a
community discovering what it cares about.”
Margaret Wheatley
Source of image:
rootedincommunity.org
What is community?
18. #SHCR @School4Radicals
“Power used to come largely through and from big
institutions.
Today power can and does come from connected individuals
in community.
When community invests in an idea, it co-owns its success.
Source of image: orton.org
Instead of trying to
achieve scale all by
ourselves, we have a new
way to have scale. Scale
can be in, with and
through community.”
Nilofer Merchant
Power in community
20. #SHCR @School4Radicals
Example school communities since
module 1
• Mental Health Group
#SHCRmh
• Person Centred Care
#SHCRPCC
• 6Cs #SHCR6Cs
• Value Makers
• Nottingham University and
Hospitals
• Adam Mileusnic
@Chasquicomms
(comms group)
• North West
• Papworth, Cambridge
• USA – Jim Rawson
• Western Australia
• Melbourne, Caulfield team
• Police group
• @BCPFT
• NHS England
Have we missed you off? Tell
us in the chat box or on #SHCR
22. #SHCR @School4Radicals
“When we talk of social change, we talk of
movements, a word that suggest vast
groups of people walking together, leaving
behind one way and travelling towards
another”
Rebecca Solnit
23. #SHCR @School4Radicals
Source: Hahrie Han (2014) How organisations develop activists
Lone wolves
Mobilisers
Organisers
What’s different about activist organisations/
communities with high participation rates?
28. #SHCR @School4Radicals
Framing
… is the process by which leaders construct,
articulate and put across their message in a powerful
and compelling way in order to win people to their
cause and call them to action.
Snow D A and Benford R D (1992)
30. #SHCR @School4Radicals
“What the leader cares about (and typically bases at
least 80% of his or her message to others on) does
not tap into roughly 80% of the workforce’s primary
motivators for putting extra energy into the change
programme”
Scott Keller and Carolyn Aiken (2009)
The Inconvenient Truth about Change Management
Source of image: swedenbourg-openlearning.org.uk
The reality
31. #SHCR @School4Radicals
1. People speak intellectually but engage
emotionally
2. Facts are hard to remember and easy to
challenge
3. If we only talk about our success people won’t
believe us
4. People don’t want more communication; they
want meaningful communication
http://www.peterfuda.com/2014/10/30/traditional-comms-fail-engage/
Four gaps between
how we
communicate
change
how people
engage with that
communication
32. #SHCR @School4Radicals
Leaders ask their staff to be ready for change,
but do not engage enough in
sensemaking........
Sensemaking is not done via marketing...or
slogans but by emotional connection with
employees
Ron Weil
34. #SHCR @School4Radicals
If we want people to take action, we have to
connect with their emotions through values
action
values
emotion
Source: Marshall Ganz
37. #SHCR @School4Radicals
But not all emotions are equal.........
inertiaurgency
anger apathy
solidarity isolation
you can make a
difference
Self-doubt
hope fear
Overcomes
Action motivators Action inhibitors
Source: Marshall Ganz
38. #SHCR @School4Radicals
Posts on social media with a higher emotional
content get more shares
Source: Advanced marketing Institute: http://coschedule.com/blog/emotional-headlines/
39. #SHCR @School4Radicals
‘‘Leaders must wake people out of inertia.
They must get people excited about
something they’ve never seen before,
something that does not yet exist”
Rosa Beth Moss Kanter
Source of image: www.linkedin.com/company/activate-brand-agency
42. #SHCR @School4Radicals
1. Tell a story
2. Make it personal
Source of image: woccdoc.org
Effective framing:
what do we need to do?
43. #SHCR @School4Radicals
1. Tell a story
2. Make it personal
3. Be authentic
Source of image: woccdoc.org
Effective framing:
what do we need to do?
44. #SHCR @School4Radicals
1. Tell a story
2. Make it personal
3. Be authentic
4. Create a sense of “us” (and be clear who the “us”
is)
Source of image: woccdoc.org
Effective framing:
what do we need to do?
45. #SHCR @School4Radicals
Effective framing:
what do we need to do?
1. Tell a story
2. Make it personal
3. Be authentic
4. Create a sense of “us” (and be clear who the “us”
is)
5. Build in a call for urgent action
Source of image: woccdoc.org
46. #SHCR @School4Radicals
How do we create a sense of
“us” to build momentum for
change?
Source of image: www.tannerfriedman.com
49. #SHCR @School4Radicals
When we spread change through strong ties:
• we interact with “people like us”, with
the same life experiences, beliefs and
values
• Change is “peer to peer”; GP to GP,
social worker to social worker, nurse to
nurse, community leader to
community leader
• Influence is spread through people
who are strongly connected to each
other, like and trust each other
50. #SHCR @School4Radicals
When we spread change through strong ties:
• we interact with “people like us”, with
the same life experiences, beliefs and
values
• Change is “peer to peer”; GP to GP,
social worker to social worker, nurse to
nurse, community leader to
community leader
• Influence is spread through people
who are strongly connected to each
other, like and trust each other
IT WORKS BECAUSE: people are far
more likely to be influenced to
adopt new behaviours or ways of
working from those with whom they
are most strongly tied
52. #SHCR @School4Radicals
• we build bridges between groups and individuals who
were previously different and separate
• we create relationships based not on pre-existing
similarities but on common purpose and commitments
that people make to each other to take action
• We can mobilise all the assets in our
organisation, system or community to help
achieve our goals
When we seek to spread change through weak
ties
53. #SHCR @School4Radicals
Why we need to build weak ties AS WELL AS
strong ties
• Weak ties are more likely to lead to change at scale
because they enable us to access more people with
fewer barriers
More on weak ties: https://www.youtube.com/watch?v=w7AzRVxhEXA#t=45
54. #SHCR @School4Radicals
Why we need to build weak ties AS WELL AS
strong ties
• Weak ties are more likely to lead to change at scale
because they enable us to access more people with
fewer barriers
• In situations of uncertainty, we have a tendency to
revert to our strong tie relationships
yet the evidence tells us that weak ties are
much more important than strong ties when it
comes to searching out resources in times of
scarcity
55. #SHCR @School4Radicals
Why we need to build weak ties AS WELL AS
strong ties
• Weak ties are more likely to lead to change at scale
because they enable us to access more people with
fewer barriers
• In situations of uncertainty, we have a tendency to
revert to our strong tie relationships
yet the evidence tells us that weak ties are much
more important than strong ties when it comes to
searching out resources in times of scarcity
• The most breakthrough innovations and most radical
change will come when we tap into our weak ties
57. #SHCR @School4Radicals
Three components of a great narrative
• Diagnostic – what is the problem that
we are addressing? What is the extent
of the problem? What is the specific
source or sources?
• Prognostic – what could the future look
like? What is our “plan of attack” and
our strategy for carrying out the plan?
• Motivational – why is this urgent?
What is our call for action that
connects with the motivational and
emotional drivers of our audience?
Source: Benford and Snow
Source of image: www.ecommercedefense.com
58. #SHCR @School4Radicals
Four keys to collaboration
• Lean into your discomfort
• Listen as an ally
• State your intent
• Share your “street corner”
Source: Judith Katz and Fred Miller
61. #SHCR @School4Radicals
…the art of mobilising others
to want to struggle for shared
aspirations
Jim Kouzes
Source of image: environmentvictoria.org.au
Leadership is….
64. Healthy Start & welfare rights advice
Leith Early Years Collaborative
Pioneer site
Graham Mackenzie
Consultant in Public Health
0131 465 5438
Twitter: @gmacscotland
graham.mackenzie@nhslothian.scot.nhs.uk
Today’s materials at
www.scotpublichealth.com/healthystart
Also see www.Facebook.com/gethealthystart
65. Healthy Start
• Food and vitamin vouchers
• Low income families
• Pregnant women (from 10 weeks
gestation) and children under 4
• £3.10 per week food vouchers
Twitter: @gmacscotland
66. Overview of our work
1) We worked with one midwife to
understand the process of signing a
woman up for Healthy Start by week
10 of pregnancy (Mar 2014)
2) Once we had identified a simpler
and faster process to sign up we
surveyed other midwives in the same
team, neighbouring team then the
whole of Lothian (Apr – May 2014)
4) We shared the recommendations and data with team
leads, for cascade, and started visiting the other teams (May
to Nov 2014).
3) We put the lessons into a simple recommendation sheet
and flow chart for pregnant women and their midwife (May
2014).
5) We kept testing – e.g. reaching new populations, support
for women to complete the form, other services and beyond
pregnancy…. work that continues…
Twitter: @gmacscotland
67. Voucher receipt by women
Full paper shows data at team level too
Source: Department of Health Jan 14 – Dec 15
PLEASE DO
NOT TWEET/
SHARE THIS –
WAIT FOR BMJ
QIR PAPER
68. Voucher receipt by women
Full paper shows data at team level too
Source: Department of Health Jan 14 – Dec 15
PLEASE DO
NOT TWEET/
SHARE THIS –
WAIT FOR BMJ
QIR PAPER
69. Staff and service
factors (e.g.
midwives and
welfare rights
adviser (WRA)). Do
students know about
Healthy Start and
welfare rights? Is
WRA accessible?
Family factors (e.g. language,
beliefs around claiming benefits,
literacy)
Community factors (e.g. does
local shop accept Healthy Start,
local transport links)
DWP/ HMRC (e.g. if no
response 3 weeks after
Healthy Start
application, reapply).
Keep rejection letters to
discuss with WRA.
Points to consider when discussing results with team
Starting point: e.g. a
team with a higher
baseline figure may not
expect much of an
increase.
Twitter: @gmacscotland
70. Referrers Welfare rights advice Families
Granton
Information
Centre
89 clients attended
appointment at Granton
Information Centre Mar –
Sep 2015
£404k financial gain
projected for these families
during 2015/16
Average £4,500/ family
Scottish Legal Aid Board
funding until Oct 2016Twitter: @gmacscotland
71. #SHCR @School4Radicals
To conclude
• Institute for Healthcare Improvement "high
impact" leadership behaviours
• Person-centredness (1:1)
• Front Line Engagement (with teams)
• Relentless Focus (keep testing)
• Transparency (share data)
• Boundarilessness (all partners)
Swensen S, Pugh M, McMullan C, Kabcenell A. High-Impact
Leadership: Improve Care, Improve the Health of
Populations, and Reduce Costs. IHI White Paper. Cambridge,
Massachusetts: Institute for Healthcare Improvement; 2013.
(Available at ihi.org)
72. #SHCR @School4Radicals
• Next Tuesday, 16th February
1900-2000 GMT: Tweet chat #SHCR
(Basic tips on how to join in a tweetchat)
• Next Thursday 18th February
1430-1600 GMT - Module 3:
Rolling with resistance
• Catch up on all sessions via the SHCR website
http://theedge.nhsiq.nhs.uk/school/resources/
Next opportunities for learning
74. #SHCR @School4Radicals
Questions for reflection
• What learning and inspiration can I take from
social movement leaders to help me in my
role as an agent of change?
• How can I connect with new individuals and
groups to achieve my goal/s for change?
• How can I promote co-production in my
communities?
Questions for reflection
75. #SHCR @School4Radicals
Questions for reflection
• Let others know what’s happening in my own
change community
• Identify opportunities for co-production
• Create my own story/narrative to win other
people to my cause
Call to action
76. #SHCR @School4Radicals
Goodbye and good luck!
‘Coming together
is a beginning.
Keeping together
is progress.
Working together
is success.’
Henry Ford
Goodbye and good luck!
Source of image:
http://switchandshift.com/transactional-or-
transformational-which-leadership-style-is-best