The research paper examines the role of expectations in human-computer interactions. The thrust of the paper was to understand how user interface designers can determine user expectations in order to create a positive experience in human-computer interactions. The study involved 70 undergraduate students randomly paired with either a computer or human partner to interact and execute assigned tasks. A human partner in the study refers to a face-to-face interaction with another individual working on one assignment whereas human-computer interaction involves an individual utilizing technology to perform a similar task. To understand the role of expectations in HCI, researchers viewed expectations in this case as a behavioral pattern.