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The Psychology of Sustainability Behavior:
Implications for Facilities Managers
Thomas Joseph Doherty
Sustainable Self, LLC
Lewis & Clark Graduate School
This talk will provide a framework to help you understand some
different ways that people think about environmental sustainability
and the use of natural resources in businesses and organizations.
We will identify some best practices for communicating with and
motivating different stakeholders and implementing behavior
change programs. These include recognizing and honoring
different beliefs, setting realistic goals, and utilizing appropriate
incentives.
In this model, differences of opinion about the role of sustainability
in the workplace--what we will call “environmental diversity”--are
seen as a source of innovation.
Some of my ground rules and assumptions when
talking with people and groups about “nature,”
“environmental issues” and “sustainability” ...
Ecological Topics = Hard to Stay on task

"When we try to pick out anything
by itself, we find it hitched to
everything else in the Universe."

John Muir (1911/ 1988). My First Summer in the Sierra. Boston: Houghton Mifflin, Sierra Club Books
Speaking as an “Ecopsychologist...”
Clients & Speaking

Thomas Doherty
Environmental Psychology
Background
Training
Current Activities
PSYCHOLOGY
& GLOBAL CLIMATE CHANGE
addressing a multifaceted phenomenon and set of challenges

A Report of the American Psychological Association
Task Force on the Interface Between Psychology & Global Climate Change
The complex path to a “green behavior”
A Causal Model of Environmental Behavior
8

Social background and socialization

7

External conditions (incentives and constraints)

6

Basic values

5

Environmental worldview

4

Attitudes, beliefs and personal norms about environmental
behaviors

3

Behavior-specific knowledge

2

Behavioral commitment

1

“Environmentally-relevant behavior”

Stern, P. C. (2000). Psychology and the science of human-environment interactions. American Psychologist, 55 523-530.
Achieving the behavior
Social background and socialization
External conditions (incentives and constraints)
Basic values
Environmental worldview
Attitudes, beliefs and personal norms about environmental
behaviors
Behavior-specific knowledge
Behavioral commitment

Environmentally-relevant behavior
Hitting a barrier
Social background and socialization
External conditions (incentives and constraints)
Basic values
Environmental worldview
Attitudes, beliefs and personal norms about environmental
behaviors

Behavior-specific knowledge?
Behavioral commitment

Environmentally-relevant behavior
Points of Leverage?
8
7

External conditions (incentives and constraints)

6

Basic values

5

Environmental worldview

4

?

Social background and socialization

Personal norms about environmental behaviors

3

Behavior-specific knowledge

2

Behavioral commitment

1

Environmentally-relevant behavior
Points of Leverage?
8
7

External conditions (incentives and constraints)

6

Basic values

5

Environmental worldview

4

?

Social background and socialization

Personal norms about environmental behaviors

3

Behavior-specific knowledge

2

Behavioral commitment

1

Environmentally-relevant behavior
Basic Beliefs and Worldviews
Sources of “Environmental Identity”
• Childhood & family
• Experience and skills in the
Outdoors
• Love for places, animals and
plants
• Social Group Influences
• Experience of environmental
destruction or loss
• Competing influences and the
current situation
Common Sources of Environmental Values
• Religious and Spiritual Values
• Stewardship, Self Transcendence
• Human-centered Values
• Descendants and Future Generations (Value and Ethics), Utilitarian
Arguments, Aesthetic Arguments
• “Biospheric” Values
• Humanity is Part of Nature, Rights of Species to Continue, Intrinsic
Rights of Nature
Universal Values about Nature & Wildlife
Utilitarian

Primary interest in the practical value of animals, or in the subordination of animals for the
practical benefit of people.

Scientistic

Primary' interest in the physical attributes and biological functioning of animals.

Ecologistic

Primary concern for the environment as a system, for interrelationships between wildlife
species and natural habitats.

Naturalistic

Primary focus on an interest and affection for wildlife and the outdoors.

Aesthetic

Primary interest in the physical attractiveness and symbolic appeal of animals.

Moralistic

Primary concern for the right and wrong treatment of animals, with strong opposition to
presumed overexploitation and/or cruelty towards animals.

Humanistic

Primary interest and strong affection for individual animals such as pets or large wild animals
with strong anthropomorphic associations.

Domination

Primary interest in the mastery and control of animals.

Negativistic

Primary orientation on avoidance of animals due to indifference, dislike, or fear.

Kellert, Stephen (1997). Kinship to mastery: Biophilia in human evolution and development.
Washington, DC, US: Island Press.
Broad Environmental Stories
• Survivalists (Back to the land)

• Sustainable Development (“Green
Business” & CSR Folks)

• Prometheans (Unlimited Growth)
• Administrators (Leave it to the
experts)
• Democratic Pragmatists ( Leave it to
the people)
• Economic Rationalists (Leave it to
the market)

• Ecological Technology (“Tech
People”)
• Green Romantics (Inner
Consciousness)
• Green Radicals (Changing the Whole
System)

From Dryzek: The Politics of the Earth
Pathways to Environmental Advocacy
Empowerment
• Awareness (Salience)
• Empowerment (Seeing oneself
as an actor)

Awareness

• Practical Experience (Increasing
Knowledge & Resources)

Practical Experience
Kempton, W., & Holland (2003) Identity and Sustained Environmental Practice. In S. Clayton & S. Opotow, Identity and the
Natural Environment: The Psychological Significance of Nature (317-341). Cambridge, MA: MIT Press.
You have your own
values.
Your Task...
Balancing your Vision...
And...

The
Real
World
Behavior Patterns in The Real World
Salience

	
 People see what’s in
their face
Automaticity

n
n

Auto-pilot
Workflow and routine
Distraction + Time Pressure
Reactance

n

Push Back
Relationships & Obligations
The Exasperation Factor
STATUS QUO

NEW IDEAS

June 13, 2009
Happy Earth Day ...
What works: Meet people “where they are at...”
Individuals (and Organizations) Pass Through
Stages When Adopting New Behaviors
Common Stages of Behavior Change
n

Disinterest – “ I won’t change.”

n

Deliberation – “I might change.”

n

Design – “I will change (I am making a plan)”

n

Doing – “I am doing the new behavior”

n

Defending – “I’m keeping it going.”

Doppelt, Bob (2008). The power of sustainable thinking. London: Earthscan.
Behavior “Norms”
What are Social Norms?
•Norms are perceptions or beliefs about how others typically
behave in a given context, that in turn guide our behavior.
•These are often unspoken, picked up by non verbal cues,
or based on people’s perceptions.
•“When in Rome...”
•Key Point: People do what (they believe) most people do,
and importantly, what they believe people like them do
Misusing Norms
Focusing on the undesired
behavior or highlighting the
wrong statistics can actually
increase the undesired behavior.
(If this is what most people are
doing, then why aren’t I doing it
too?)
Petrified Forest
National Park Study
n

Tested two versions of a
sign imploring people
not to take pieces of
petrified wood:

n

“Large amounts of
petrified wood taken
away on an annual
basis- Please don’t.”

n

“Please do not remove
petrified wood.”
Results
n Message

one tripled the theft ratio (as
it showed stealing petrified wood as
something commonplace)

n Message

two resulted in slightly
less theft
Using norms in your favor
Hotel Water
Conservation
n

Effective vs. Ineffective
Messages
Effective
n

A sign in the bathroom said that many prior guests chose to be
environmentally friendly by recycling their towels.
Most Effective
n

When the message mentioned that the “majority of the guests in
this specific room” reused their towels

n

Towel recycling jumped 33%
Incentives?
Incentive
noun
1. a thing that motivates or encourages one to do something.
Portland Airport “Sort It and Win” Program
Food	
  Waste	
  Diversion	
  at	
  Portland	
  
International	
  Airport	
  (PDX):
A	
  team	
  member	
  conducted	
  random,	
  
weekly	
  visits	
  to	
  each	
  restaurant	
  kitchen	
  
in	
  the	
  terminal.	
  When	
  employees	
  were	
  
spotted	
  sorting	
  food	
  waste	
  correctly,	
  
they	
  were	
  immediately	
  handed	
  a	
  $5	
  gift	
  
card.	
  The	
  Port	
  handed	
  out	
  approximately	
  
275	
  rewards	
  cards	
  to	
  employees	
  over	
  a	
  
three	
  month	
  period.	
  
Feedback:	
  Restaurant	
  employees	
  were	
  
excited,	
  positive	
  relationships	
  formed,	
  
trust	
  was	
  built,	
  and	
  food	
  waste	
  ended	
  up	
  
in	
  the	
  correct	
  bin.	
  
Food	
  waste	
  collection	
  increased	
  59	
  
percent	
  over	
  the	
  same	
  three-­‐month	
  
period	
  in	
  the	
  previous	
  year,	
  and	
  the	
  
numbers	
  remained	
  relatively	
  high	
  the	
  
rest	
  of	
  the	
  year.
Nativ, M. (2013, April) FOOD WASTE DIVERSION AT INTERNATIONAL AIRPORT BioCycle
Gold Standard (CBSM)
Community-based Social Marketing
1.

Do your homework
1.
2.

n

Research what works
Observation, surveys and focus groups

Use effective strategies
n

n
n
n

Commitment, Prompts, Norms, Effective Communications,
Incentives, Removing Barriers

Pilot and refine your program
Roll it out and evaluate impact
Demonstrate results and gain support
McKenzie-Mohr & Smith (1999). Fostering sustainable behavior. New Society Publishers.
Organizational Strategies
strat·e·gy (noun) : a careful plan or method for achieving a particular goal
usually over a long period of time
“Staying Alive” as a Conservation Leader
How hard to push?
In terms of
problems, how far
“up stream” you
want to go
How much of the
system to take on?
What is your role?
Adaptive Leadership
Technological Leadership (applies
“solutions” to clearly identified problems)
Adaptive Leadership (leads group through
a process of change and growth)
Mobilizing people to evolve new strategies
and capabilities to thrive under challenging
or complex circumstances.
Heiftez, R. (1998). Leadership without easy answers. Harvard University Press
Sources of Leadership in Organizations
Formal Authority
Outside
Influences

What direction(s) is
leadership coming from?

Organization

Change Agents
Within

How to use the forces of
change?
How to “stay alive” while
leading?
Advanced Organizational Strategies
• Power Map (Understand and use the forces of leadership in the system)
• Laser Focus on Zone of Proximal Development (Keep pressure on the
growing edge, keep taking in the slack)
• Island Hopping (Pick your battles; bypass and wait out the hold outs)
• Planting Seeds (Create long term programs that will bear fruit after you are
gone.)
• Navel Gazing (Consistently direct the focus on values, mission, the higher
good -- what feels right in peoples’ gut and draw links to policy actions)
Link with your Expertise
Examples:
Your Project Management Training
Your Technical Specialty
Your Social Capital
Research: Principles for Intervening to Change
Environmentally Destructive Behavior
A. Use multiple intervention types to address the factors limiting behavior change
1. Limiting factors are numerous (e.g., technology, attitudes, knowledge, money, convenience, trust)
2. Limiting factors vary with actor and situation, and over time
3. Limiting factors affect each other
B. Understand the situation from the actor’s perspective
C. When limiting factors are psychological, apply understanding of human choice processes
1. Get the actors’ attention; make limited cognitive demands
2. Apply principles of community management (credibility, commitment, face-to-face communication,
etc.)
D. Address conditions beyond the individual that constrain proenvironmental choice
E. Set realistic expectations about outcomes
F. Continually monitor responses and adjust programs accordingly
G. Stay within the bounds of actors’ tolerance for intervention
H. Use participatory methods of decision making
G.T. Gardner and P.C. Stern, 1996 Environmental Problems and Human Behavior (p.159). Boston: Allyn and Bacon
Research Take-Aways
1.
2.
3.
4.
5.
6.

Multiple tactics for multiple barriers
Understand from persons perspective
Get attention / Make limited demands
Set realistic expectations
Work within tolerance level
Use participatory methods
Some additional take-away points
• Worldview does matter: Green’s double down when criticized, Non-Greens
tend to give up...
• “Incentives to facilitate not to motivate.”
• “Go for the flow.” Use an assimilation strategy in behavioral programs when
possible (i.e., create options that are seamless, automatic or low effort).
• Adopt an “Island Hopping Strategy” – Don’t fight for every beachhead against
defenders willing to hold out to the last.
• Sustainability is a long term investment in relationships.
• Take Care of Yourself: “Despair is fatigue in disguise.”
Real World Case Studies?
Discussion of attendees’ projects, successes and challenges. What Best
Practices can we apply?
Good Luck!
Thomas Joseph Doherty
503-288-1213
thomas@selfsustain.com
www.selfsustain.com
Extras
Mohr, Lee, Schultz &
Kotler (2011) Social
Marketing to Protect
the Environment
A good reference from some
colleagues with examples of
successful behavior change
programs.

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The Psychology of Sustainability Behavior - For Facilities Managers Doherty 11-21-13 IFMA Portland

  • 1. The Psychology of Sustainability Behavior: Implications for Facilities Managers Thomas Joseph Doherty Sustainable Self, LLC Lewis & Clark Graduate School
  • 2. This talk will provide a framework to help you understand some different ways that people think about environmental sustainability and the use of natural resources in businesses and organizations. We will identify some best practices for communicating with and motivating different stakeholders and implementing behavior change programs. These include recognizing and honoring different beliefs, setting realistic goals, and utilizing appropriate incentives. In this model, differences of opinion about the role of sustainability in the workplace--what we will call “environmental diversity”--are seen as a source of innovation.
  • 3. Some of my ground rules and assumptions when talking with people and groups about “nature,” “environmental issues” and “sustainability” ...
  • 4. Ecological Topics = Hard to Stay on task "When we try to pick out anything by itself, we find it hitched to everything else in the Universe." John Muir (1911/ 1988). My First Summer in the Sierra. Boston: Houghton Mifflin, Sierra Club Books
  • 5. Speaking as an “Ecopsychologist...”
  • 6. Clients & Speaking Thomas Doherty Environmental Psychology Background Training Current Activities PSYCHOLOGY & GLOBAL CLIMATE CHANGE addressing a multifaceted phenomenon and set of challenges A Report of the American Psychological Association Task Force on the Interface Between Psychology & Global Climate Change
  • 7. The complex path to a “green behavior”
  • 8. A Causal Model of Environmental Behavior 8 Social background and socialization 7 External conditions (incentives and constraints) 6 Basic values 5 Environmental worldview 4 Attitudes, beliefs and personal norms about environmental behaviors 3 Behavior-specific knowledge 2 Behavioral commitment 1 “Environmentally-relevant behavior” Stern, P. C. (2000). Psychology and the science of human-environment interactions. American Psychologist, 55 523-530.
  • 9. Achieving the behavior Social background and socialization External conditions (incentives and constraints) Basic values Environmental worldview Attitudes, beliefs and personal norms about environmental behaviors Behavior-specific knowledge Behavioral commitment Environmentally-relevant behavior
  • 10. Hitting a barrier Social background and socialization External conditions (incentives and constraints) Basic values Environmental worldview Attitudes, beliefs and personal norms about environmental behaviors Behavior-specific knowledge? Behavioral commitment Environmentally-relevant behavior
  • 11. Points of Leverage? 8 7 External conditions (incentives and constraints) 6 Basic values 5 Environmental worldview 4 ? Social background and socialization Personal norms about environmental behaviors 3 Behavior-specific knowledge 2 Behavioral commitment 1 Environmentally-relevant behavior
  • 12. Points of Leverage? 8 7 External conditions (incentives and constraints) 6 Basic values 5 Environmental worldview 4 ? Social background and socialization Personal norms about environmental behaviors 3 Behavior-specific knowledge 2 Behavioral commitment 1 Environmentally-relevant behavior
  • 13. Basic Beliefs and Worldviews
  • 14. Sources of “Environmental Identity” • Childhood & family • Experience and skills in the Outdoors • Love for places, animals and plants • Social Group Influences • Experience of environmental destruction or loss • Competing influences and the current situation
  • 15. Common Sources of Environmental Values • Religious and Spiritual Values • Stewardship, Self Transcendence • Human-centered Values • Descendants and Future Generations (Value and Ethics), Utilitarian Arguments, Aesthetic Arguments • “Biospheric” Values • Humanity is Part of Nature, Rights of Species to Continue, Intrinsic Rights of Nature
  • 16. Universal Values about Nature & Wildlife Utilitarian Primary interest in the practical value of animals, or in the subordination of animals for the practical benefit of people. Scientistic Primary' interest in the physical attributes and biological functioning of animals. Ecologistic Primary concern for the environment as a system, for interrelationships between wildlife species and natural habitats. Naturalistic Primary focus on an interest and affection for wildlife and the outdoors. Aesthetic Primary interest in the physical attractiveness and symbolic appeal of animals. Moralistic Primary concern for the right and wrong treatment of animals, with strong opposition to presumed overexploitation and/or cruelty towards animals. Humanistic Primary interest and strong affection for individual animals such as pets or large wild animals with strong anthropomorphic associations. Domination Primary interest in the mastery and control of animals. Negativistic Primary orientation on avoidance of animals due to indifference, dislike, or fear. Kellert, Stephen (1997). Kinship to mastery: Biophilia in human evolution and development. Washington, DC, US: Island Press.
  • 17. Broad Environmental Stories • Survivalists (Back to the land) • Sustainable Development (“Green Business” & CSR Folks) • Prometheans (Unlimited Growth) • Administrators (Leave it to the experts) • Democratic Pragmatists ( Leave it to the people) • Economic Rationalists (Leave it to the market) • Ecological Technology (“Tech People”) • Green Romantics (Inner Consciousness) • Green Radicals (Changing the Whole System) From Dryzek: The Politics of the Earth
  • 18. Pathways to Environmental Advocacy Empowerment • Awareness (Salience) • Empowerment (Seeing oneself as an actor) Awareness • Practical Experience (Increasing Knowledge & Resources) Practical Experience Kempton, W., & Holland (2003) Identity and Sustained Environmental Practice. In S. Clayton & S. Opotow, Identity and the Natural Environment: The Psychological Significance of Nature (317-341). Cambridge, MA: MIT Press.
  • 19. You have your own values. Your Task...
  • 22. Behavior Patterns in The Real World
  • 23. Salience People see what’s in their face
  • 25. Distraction + Time Pressure
  • 31. What works: Meet people “where they are at...”
  • 32. Individuals (and Organizations) Pass Through Stages When Adopting New Behaviors
  • 33. Common Stages of Behavior Change n Disinterest – “ I won’t change.” n Deliberation – “I might change.” n Design – “I will change (I am making a plan)” n Doing – “I am doing the new behavior” n Defending – “I’m keeping it going.” Doppelt, Bob (2008). The power of sustainable thinking. London: Earthscan.
  • 35. What are Social Norms? •Norms are perceptions or beliefs about how others typically behave in a given context, that in turn guide our behavior. •These are often unspoken, picked up by non verbal cues, or based on people’s perceptions. •“When in Rome...” •Key Point: People do what (they believe) most people do, and importantly, what they believe people like them do
  • 36. Misusing Norms Focusing on the undesired behavior or highlighting the wrong statistics can actually increase the undesired behavior. (If this is what most people are doing, then why aren’t I doing it too?)
  • 37. Petrified Forest National Park Study n Tested two versions of a sign imploring people not to take pieces of petrified wood: n “Large amounts of petrified wood taken away on an annual basis- Please don’t.” n “Please do not remove petrified wood.”
  • 38. Results n Message one tripled the theft ratio (as it showed stealing petrified wood as something commonplace) n Message two resulted in slightly less theft
  • 39. Using norms in your favor
  • 41. Effective n A sign in the bathroom said that many prior guests chose to be environmentally friendly by recycling their towels.
  • 42. Most Effective n When the message mentioned that the “majority of the guests in this specific room” reused their towels n Towel recycling jumped 33%
  • 43. Incentives? Incentive noun 1. a thing that motivates or encourages one to do something.
  • 44. Portland Airport “Sort It and Win” Program Food  Waste  Diversion  at  Portland   International  Airport  (PDX): A  team  member  conducted  random,   weekly  visits  to  each  restaurant  kitchen   in  the  terminal.  When  employees  were   spotted  sorting  food  waste  correctly,   they  were  immediately  handed  a  $5  gift   card.  The  Port  handed  out  approximately   275  rewards  cards  to  employees  over  a   three  month  period.   Feedback:  Restaurant  employees  were   excited,  positive  relationships  formed,   trust  was  built,  and  food  waste  ended  up   in  the  correct  bin.   Food  waste  collection  increased  59   percent  over  the  same  three-­‐month   period  in  the  previous  year,  and  the   numbers  remained  relatively  high  the   rest  of  the  year. Nativ, M. (2013, April) FOOD WASTE DIVERSION AT INTERNATIONAL AIRPORT BioCycle
  • 46. Community-based Social Marketing 1. Do your homework 1. 2. n Research what works Observation, surveys and focus groups Use effective strategies n n n n Commitment, Prompts, Norms, Effective Communications, Incentives, Removing Barriers Pilot and refine your program Roll it out and evaluate impact Demonstrate results and gain support McKenzie-Mohr & Smith (1999). Fostering sustainable behavior. New Society Publishers.
  • 47. Organizational Strategies strat·e·gy (noun) : a careful plan or method for achieving a particular goal usually over a long period of time
  • 48. “Staying Alive” as a Conservation Leader How hard to push? In terms of problems, how far “up stream” you want to go How much of the system to take on? What is your role?
  • 49. Adaptive Leadership Technological Leadership (applies “solutions” to clearly identified problems) Adaptive Leadership (leads group through a process of change and growth) Mobilizing people to evolve new strategies and capabilities to thrive under challenging or complex circumstances. Heiftez, R. (1998). Leadership without easy answers. Harvard University Press
  • 50. Sources of Leadership in Organizations Formal Authority Outside Influences What direction(s) is leadership coming from? Organization Change Agents Within How to use the forces of change? How to “stay alive” while leading?
  • 51. Advanced Organizational Strategies • Power Map (Understand and use the forces of leadership in the system) • Laser Focus on Zone of Proximal Development (Keep pressure on the growing edge, keep taking in the slack) • Island Hopping (Pick your battles; bypass and wait out the hold outs) • Planting Seeds (Create long term programs that will bear fruit after you are gone.) • Navel Gazing (Consistently direct the focus on values, mission, the higher good -- what feels right in peoples’ gut and draw links to policy actions)
  • 52. Link with your Expertise Examples: Your Project Management Training Your Technical Specialty Your Social Capital
  • 53. Research: Principles for Intervening to Change Environmentally Destructive Behavior A. Use multiple intervention types to address the factors limiting behavior change 1. Limiting factors are numerous (e.g., technology, attitudes, knowledge, money, convenience, trust) 2. Limiting factors vary with actor and situation, and over time 3. Limiting factors affect each other B. Understand the situation from the actor’s perspective C. When limiting factors are psychological, apply understanding of human choice processes 1. Get the actors’ attention; make limited cognitive demands 2. Apply principles of community management (credibility, commitment, face-to-face communication, etc.) D. Address conditions beyond the individual that constrain proenvironmental choice E. Set realistic expectations about outcomes F. Continually monitor responses and adjust programs accordingly G. Stay within the bounds of actors’ tolerance for intervention H. Use participatory methods of decision making G.T. Gardner and P.C. Stern, 1996 Environmental Problems and Human Behavior (p.159). Boston: Allyn and Bacon
  • 54. Research Take-Aways 1. 2. 3. 4. 5. 6. Multiple tactics for multiple barriers Understand from persons perspective Get attention / Make limited demands Set realistic expectations Work within tolerance level Use participatory methods
  • 55. Some additional take-away points • Worldview does matter: Green’s double down when criticized, Non-Greens tend to give up... • “Incentives to facilitate not to motivate.” • “Go for the flow.” Use an assimilation strategy in behavioral programs when possible (i.e., create options that are seamless, automatic or low effort). • Adopt an “Island Hopping Strategy” – Don’t fight for every beachhead against defenders willing to hold out to the last. • Sustainability is a long term investment in relationships. • Take Care of Yourself: “Despair is fatigue in disguise.”
  • 56. Real World Case Studies? Discussion of attendees’ projects, successes and challenges. What Best Practices can we apply?
  • 60. Mohr, Lee, Schultz & Kotler (2011) Social Marketing to Protect the Environment A good reference from some colleagues with examples of successful behavior change programs.