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Retaining and Growing Your Customer Base

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Slides from the panel session I moderated on "Retaining and Growing Your Customer base" - a session for IT Managed Service Providers at the GFI Max UK Conference, 12th October, 2012, Twickenham Stadium, London

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Retaining and Growing Your Customer Base

  1. 1. Panel Session hosted by • Kyle Heath CSCM IT SolutionsRichard Tubb • Dave HelmProviding expert Bluelogic help to MSP’s • Jeremy Hemus www.tubblog.co.uk GCC Innova
  2. 2.  Interactive session – if you have a question, put your hand up. Allocated time at end purely for questions. You can also ask questions on Twitter using the #MAXCC hash-tag to @tubblog If your mobile phone goes off, we’ll assume you’re trying to get our attention and so encourage everyone in the room to turn and face you
  3. 3.  Jeremy HemusInfrastructure Director, GCC Innova LtdWeb - www.gccinnova.co.uk Dave HelmDirector, Blue Logic Computer SystemsTwitter - @BlueLogicLtd Kyle HeathIT Director, CSCM IT SolutionsTwitter - @CSCMITSolutions
  4. 4.  At first you’re the hero… Over time the client asks…“What is it we’re paying you for?”
  5. 5.  Jeremy HemusInfrastructure Director, GCC Innova LtdJeremy.Hemus@gccinnova.co.uk Dave HelmDirector, Blue Logic Computer Systemsdave.helm@bluelogic.co.uk Kyle HeathIT Director, CSCM IT Solutionskyle.heath@cscm.co.uk

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