The health care system will not be fixed until patients & caregivers learn how to "be patients" and fix their part of the system. Overview of how to be a Savvy Patient or Caregiver for better care, fewer errors & help cut health care costs.
PatientBond slides for American Heart Association Center for Health Technolog...Brent Walker
PatientBond was invited to speak at the 2017 American Heart Association Center for Health Technology & Innovation Conference. PatientBond shared the results of its work to reduce 30 day hospital readmissions for Congestive Heart Failure and its plans to collaborate with the AHA on preventing the progression of heart disease
This document discusses factors that influence patient behavior and expectations, and strategies for providing quality patient care and satisfaction. Key points include:
1) A patient's past experiences, perceptions, and the information they receive can impact their behavior and expectations of care.
2) Patients expect welcoming service, caring staff, good information and guidance, understanding of problems, and clear explanations.
3) Providing respect, kindness, caring support, and addressing all doubts and concerns can help satisfy patients, especially those who are poor or from far away.
4) Explaining procedures, treatments, and tests helps make patients feel comfortable and satisfied with their care.
Information therapy is the therapeutic provision of accurate, up-to-date information to patients in their own language to help them make better health decisions, give them autonomy over treatment, help self-monitor diseases, and reduce expenses while ensuring safety and satisfaction. If information therapy is not provided, patients' health and choices may be negatively impacted, so medical professionals should filter information for patients, make them aware of sources, and actively involve them in decisions.
This document summarizes the results of an analysis of the 2007-08 UK GP Patient Survey data. The analysis used multilevel logistic regression to examine how patient satisfaction and experience relates to patient, practice, and regional characteristics. Key findings include:
- Patient age, employment status, and ethnicity significantly impacted satisfaction levels, with older patients, non-full time workers, and white British individuals most satisfied.
- Practice size strongly influenced satisfaction and experience, except for satisfaction with hours - larger practices saw lower ratings.
- The three models examined relationships for all patients, working patients, and interactions between key predictors and found practice size and patient demographics to be major drivers of satisfaction.
The document discusses whether physicians should convey diagnosis and treatment information factually to patients or withhold their opinions. It argues that physicians can be trained to educate patients factually, as some populations like Latinas often lack accurate medical knowledge. However, physicians should not initially withhold their opinions, as patients see doctors as authorities. Instead, doctors should first provide information, allow patients to process it and ask questions, and then give their opinion to engage patients in decisions.
This document discusses providing outstanding patient service. It begins by defining good, poor, and outstanding patient service. Good service meets expectations, while outstanding service exceeds expectations and is memorable. The document then provides tips for offering outstanding patient service, such as treating each patient as an individual, identifying their needs, and looking for opportunities to exceed their expectations. It emphasizes building rapport with patients through active listening, making a personal connection, and following up after providing a service. The document also discusses dealing with patients' emotional needs through empathy and validation. Overall, it provides guidance for staff on understanding patients' perspectives and consistently delivering service that exceeds their expectations.
Primary care doctors such as family practitioners, internists, pediatricians, gynecologists, and nurse practitioners undertake the medical care of patients. Their duties include treating patients by examining their medical history and symptoms, diagnosing health problems, and providing general health information and recommendations to help educate patients. To perform these duties effectively, primary care doctors must have good medical education and certifications in their respective fields so they are skilled at diagnosing issues and caring for patients' overall health needs.
Bethany Ann Van Houten is seeking a position as a certified medical assistant with skills in administrative and clinical tasks. She has a CMA certification and graduated from a medical assisting program at Warren County Community College. During her 160-hour externship she assisted with procedures, scheduling, and administrative duties. Her previous work experience includes customer service roles in loan processing, document retrieval, and scheduling.
PatientBond slides for American Heart Association Center for Health Technolog...Brent Walker
PatientBond was invited to speak at the 2017 American Heart Association Center for Health Technology & Innovation Conference. PatientBond shared the results of its work to reduce 30 day hospital readmissions for Congestive Heart Failure and its plans to collaborate with the AHA on preventing the progression of heart disease
This document discusses factors that influence patient behavior and expectations, and strategies for providing quality patient care and satisfaction. Key points include:
1) A patient's past experiences, perceptions, and the information they receive can impact their behavior and expectations of care.
2) Patients expect welcoming service, caring staff, good information and guidance, understanding of problems, and clear explanations.
3) Providing respect, kindness, caring support, and addressing all doubts and concerns can help satisfy patients, especially those who are poor or from far away.
4) Explaining procedures, treatments, and tests helps make patients feel comfortable and satisfied with their care.
Information therapy is the therapeutic provision of accurate, up-to-date information to patients in their own language to help them make better health decisions, give them autonomy over treatment, help self-monitor diseases, and reduce expenses while ensuring safety and satisfaction. If information therapy is not provided, patients' health and choices may be negatively impacted, so medical professionals should filter information for patients, make them aware of sources, and actively involve them in decisions.
This document summarizes the results of an analysis of the 2007-08 UK GP Patient Survey data. The analysis used multilevel logistic regression to examine how patient satisfaction and experience relates to patient, practice, and regional characteristics. Key findings include:
- Patient age, employment status, and ethnicity significantly impacted satisfaction levels, with older patients, non-full time workers, and white British individuals most satisfied.
- Practice size strongly influenced satisfaction and experience, except for satisfaction with hours - larger practices saw lower ratings.
- The three models examined relationships for all patients, working patients, and interactions between key predictors and found practice size and patient demographics to be major drivers of satisfaction.
The document discusses whether physicians should convey diagnosis and treatment information factually to patients or withhold their opinions. It argues that physicians can be trained to educate patients factually, as some populations like Latinas often lack accurate medical knowledge. However, physicians should not initially withhold their opinions, as patients see doctors as authorities. Instead, doctors should first provide information, allow patients to process it and ask questions, and then give their opinion to engage patients in decisions.
This document discusses providing outstanding patient service. It begins by defining good, poor, and outstanding patient service. Good service meets expectations, while outstanding service exceeds expectations and is memorable. The document then provides tips for offering outstanding patient service, such as treating each patient as an individual, identifying their needs, and looking for opportunities to exceed their expectations. It emphasizes building rapport with patients through active listening, making a personal connection, and following up after providing a service. The document also discusses dealing with patients' emotional needs through empathy and validation. Overall, it provides guidance for staff on understanding patients' perspectives and consistently delivering service that exceeds their expectations.
Primary care doctors such as family practitioners, internists, pediatricians, gynecologists, and nurse practitioners undertake the medical care of patients. Their duties include treating patients by examining their medical history and symptoms, diagnosing health problems, and providing general health information and recommendations to help educate patients. To perform these duties effectively, primary care doctors must have good medical education and certifications in their respective fields so they are skilled at diagnosing issues and caring for patients' overall health needs.
Bethany Ann Van Houten is seeking a position as a certified medical assistant with skills in administrative and clinical tasks. She has a CMA certification and graduated from a medical assisting program at Warren County Community College. During her 160-hour externship she assisted with procedures, scheduling, and administrative duties. Her previous work experience includes customer service roles in loan processing, document retrieval, and scheduling.
A recent Mayo Clinic survey found that more than half of U.S physicians are experiencing professional burnout. This presentation explains the differences between stress and burnout, while also offering resources for physicians who are experiencing symptoms associated with either of the two.
The document discusses patient satisfaction surveys, specifically the HCAHPS survey. It provides context on the objectives and methodology of HCAHPS which include standardizing surveys to allow for hospital comparisons, increasing accountability and incentives for quality improvement, and linking Medicare reimbursements to performance on quality measures including patient experience. It also summarizes what is measured in HCAHPS surveys including composites on communication with nurses and doctors, responsiveness, pain management, communication about medications, discharge information and care transition as well as individual items on cleanliness and quietness.
5 Best Practices for Patient Satisfaction SurveysSpecialdocs
The patient satisfaction survey is an invaluable tool for physicians aiming to improve communication with their patients and engage them in their care. At Specialdocs, we encourage and work with our physician-clients to conduct ongoing surveys in order to regularly gauge patient likes and dislikes, and ask for improvement suggestions.
This document provides tips for making better healthcare decisions by being an empowered patient. It advises patients to take ownership of their own medical records, focus on communicating openly with doctors to understand treatment plans and avoid errors, and prepare for doctor's visits by writing down concerns and previous treatments. Additional tips include improving communication between all caregivers, knowing personal health risks and taking preventive actions like screening tests and lifestyle changes like diet and exercise. The goal is for patients to gain knowledge to motivate positive health behaviors and feel empowered in their own care.
A system to match the route of access to being the most appropriate for patients - using the most appropriate mode of consultation to resolve the patient's problem.
A health center serving homeless patients wanted to improve communication with patients. They trained registration staff to collect patient email addresses to allow for a more stable means of contact. Getting patients' email addresses helped the health center prepare for a new patient portal. Staff were retrained on maintaining privacy when emailing patients. This allowed the health center to better communicate with and care for their homeless patients.
This document discusses the importance of soft skills for doctors. It notes that while doctors require hard skills for their medical specialization, they also need soft skills for interacting with patients and stakeholders. These include empathy, communication, attitude and relationship management. The document argues that soft skills can be learned and provides tips for doctors to acquire them, such as having a learning mindset, networking, and self-improvement. It also presents examples of when poor soft skills can negatively impact patient experiences.
Fix the Lack of Communication in Your PracticeJim Cucinotta
This document discusses the lack of communication between healthcare providers and patients. Most patients do not understand their conditions or treatment plans, and providers are not always good at explaining things clearly. As a result, patients may not understand risks or know how to manage their health. The document proposes that providers use a digital patient education platform to better inform patients at each stage of care through group education, individualized explanations, and ongoing engagement through email and social media. This platform tailors content from trusted sources to each practice in an affordable way that takes little time to implement.
In order to succeed in medical profession, every healthcare professional including dentists must be competent at least in two areas – in medicine (to be able to absorb knowledge, master the decision-making process, and have practical skills) and communication (communication skills to deal with people – patients, their family members, colleagues, administrative workers, laymen and other medical staff).
family members, colleagues, administrative workers, always obtained medical knowledge and skills in schools. However, they learn communication skills once they are in practice using a trial-and-error method. This is because some senior colleagues used to think that the best way of learning is to put a medical student into the real-world situation where they will find out what is good and what is wrong when dealing with patients. The key idea behind this is that man will learn to swim quickly if he is thrown into deep water.
The document discusses strategies for improving patient satisfaction, focusing on providing excellent customer service. It outlines that patient satisfaction is a high priority given its impact on loyalty, reputation and financial outcomes. It emphasizes that satisfied patients are only 20% loyal while those with excellent experiences are 80% loyal. It provides ideas for taking customer service to the next level such as developing compassionate communication, addressing emotional needs, explaining delays, ensuring preferences are met and effective service recovery. The overarching message is that employees must role model passion for excellent service through every patient interaction.
Patient complaints are inevitable. And when a patient complaint is not effectively managed, unfavorable or harmful consequences can result—noncompliance, dissolving of the patient-physician relationship, litigation, or reduced compensation. Therefore, strong complaint management is a core component for success worth cultivating and honing.
1. The document discusses how providing patients with information can empower them and improve their relationship with doctors. This approach is called "Information Therapy".
2. It argues that empowering patients with knowledge allows them to make better healthcare decisions in partnership with their doctors, take better care of themselves, and save money by avoiding overtreatment.
3. The organization HELP provides patients and doctors with educational materials, talks, and other resources to facilitate Information Therapy and improve communication between patients and doctors.
1. The document discusses how providing patients with information can empower them and improve their relationship with doctors. This concept is called "Information Therapy".
2. It describes how HELP (Health Education Library for People) provides patients with easy-to-understand educational materials across a wide range of health topics to help them make better healthcare decisions in partnership with their doctors.
3. The organization aims to grow its national network of patient education centers and resources in order to continue empowering more patients through Information Therapy.
8 Ways to Market Your Concierge Medical Practice to MillennialsSpecialdocs
This document provides 8 tips for marketing a concierge medical practice to millennials. The tips include maintaining an online presence through reviews and social media, emphasizing short wait times, promoting 24/7 availability, being transparent about costs, offering preventative health plans, demonstrating personalized care, sharing the practice's story, and posting patient testimonials prominently on the website. The goal is to appeal to millennials' preferences for convenience, transparency, personalized care, and engagement through digital platforms and personal connections.
Magical Facts About Patients Satisfaction and Pearls of Medical Practise:Doctor-Patient Relationship & Medical Professionalism Dr.Sandeep C Agrawal Agrasen Hospital Gondia India www.agrasenortho.com
Patient Listening, Patient guide,Genuine Practise,Patient Satisfaction
The document discusses how the doctor-patient relationship has changed over time from a paternalistic model to a more collaborative one where patients question doctors and seek more information. It attributes these changes to increased media exposure of malpractice, medical specialization, commercialization of healthcare, and the rise of technologies like telemedicine. The ideal relationship is described as one built on trust, communication, and seeing the patient as a whole person rather than just their disease. Doctors are encouraged to prioritize bedside manner, empathy, and explaining issues clearly to improve satisfaction.
This document outlines an organization's "Good Catch Program" which aims to promote safety and quality by recognizing employees who identify potential issues. It defines key terms like incidents, adverse events, and near misses. The program aims to create a safety-focused culture through employee-driven reporting of good catches, which are events that could have caused harm but did not due to intervention. Employees who report good catches will be recognized monthly to encourage participation and drive improvement actions. The document provides examples of good catches and answers frequently asked questions to promote understanding of the program.
TEDMED Great Challenges Caregiver Crisis, Barry Jacobs: Question #5 ResponseTEDMED
Barry Jacobs weighs in on the Question #5 of the Great Challenges, Role of the Caregiver: What can we learn from the practical and emotional knowledge and experience of caregivers, which is different from that of the medical team?
To learn more visit www.tedmed.com/GreatChallenges.
I was born in Mobile, Alabama and grew up in a family of 11. I currently live in Pittsburgh, PA and enjoy writing, reading, and taking walks. I am pursuing a career where I can utilize my experience to improve business operations and customer satisfaction. I have a high school diploma from Pennsylvania Virtual Charter School and an associates degree in Social Work from Community College of Allegheny County. I am working towards a bachelors degree from Pittsburgh University at Johnstown. My previous work experience includes being a library assistant at Beaverdale Public Library where I sorted books and repaired volumes. I have certifications in CPR and as a medical administrative assistant.
A recent Mayo Clinic survey found that more than half of U.S physicians are experiencing professional burnout. This presentation explains the differences between stress and burnout, while also offering resources for physicians who are experiencing symptoms associated with either of the two.
The document discusses patient satisfaction surveys, specifically the HCAHPS survey. It provides context on the objectives and methodology of HCAHPS which include standardizing surveys to allow for hospital comparisons, increasing accountability and incentives for quality improvement, and linking Medicare reimbursements to performance on quality measures including patient experience. It also summarizes what is measured in HCAHPS surveys including composites on communication with nurses and doctors, responsiveness, pain management, communication about medications, discharge information and care transition as well as individual items on cleanliness and quietness.
5 Best Practices for Patient Satisfaction SurveysSpecialdocs
The patient satisfaction survey is an invaluable tool for physicians aiming to improve communication with their patients and engage them in their care. At Specialdocs, we encourage and work with our physician-clients to conduct ongoing surveys in order to regularly gauge patient likes and dislikes, and ask for improvement suggestions.
This document provides tips for making better healthcare decisions by being an empowered patient. It advises patients to take ownership of their own medical records, focus on communicating openly with doctors to understand treatment plans and avoid errors, and prepare for doctor's visits by writing down concerns and previous treatments. Additional tips include improving communication between all caregivers, knowing personal health risks and taking preventive actions like screening tests and lifestyle changes like diet and exercise. The goal is for patients to gain knowledge to motivate positive health behaviors and feel empowered in their own care.
A system to match the route of access to being the most appropriate for patients - using the most appropriate mode of consultation to resolve the patient's problem.
A health center serving homeless patients wanted to improve communication with patients. They trained registration staff to collect patient email addresses to allow for a more stable means of contact. Getting patients' email addresses helped the health center prepare for a new patient portal. Staff were retrained on maintaining privacy when emailing patients. This allowed the health center to better communicate with and care for their homeless patients.
This document discusses the importance of soft skills for doctors. It notes that while doctors require hard skills for their medical specialization, they also need soft skills for interacting with patients and stakeholders. These include empathy, communication, attitude and relationship management. The document argues that soft skills can be learned and provides tips for doctors to acquire them, such as having a learning mindset, networking, and self-improvement. It also presents examples of when poor soft skills can negatively impact patient experiences.
Fix the Lack of Communication in Your PracticeJim Cucinotta
This document discusses the lack of communication between healthcare providers and patients. Most patients do not understand their conditions or treatment plans, and providers are not always good at explaining things clearly. As a result, patients may not understand risks or know how to manage their health. The document proposes that providers use a digital patient education platform to better inform patients at each stage of care through group education, individualized explanations, and ongoing engagement through email and social media. This platform tailors content from trusted sources to each practice in an affordable way that takes little time to implement.
In order to succeed in medical profession, every healthcare professional including dentists must be competent at least in two areas – in medicine (to be able to absorb knowledge, master the decision-making process, and have practical skills) and communication (communication skills to deal with people – patients, their family members, colleagues, administrative workers, laymen and other medical staff).
family members, colleagues, administrative workers, always obtained medical knowledge and skills in schools. However, they learn communication skills once they are in practice using a trial-and-error method. This is because some senior colleagues used to think that the best way of learning is to put a medical student into the real-world situation where they will find out what is good and what is wrong when dealing with patients. The key idea behind this is that man will learn to swim quickly if he is thrown into deep water.
The document discusses strategies for improving patient satisfaction, focusing on providing excellent customer service. It outlines that patient satisfaction is a high priority given its impact on loyalty, reputation and financial outcomes. It emphasizes that satisfied patients are only 20% loyal while those with excellent experiences are 80% loyal. It provides ideas for taking customer service to the next level such as developing compassionate communication, addressing emotional needs, explaining delays, ensuring preferences are met and effective service recovery. The overarching message is that employees must role model passion for excellent service through every patient interaction.
Patient complaints are inevitable. And when a patient complaint is not effectively managed, unfavorable or harmful consequences can result—noncompliance, dissolving of the patient-physician relationship, litigation, or reduced compensation. Therefore, strong complaint management is a core component for success worth cultivating and honing.
1. The document discusses how providing patients with information can empower them and improve their relationship with doctors. This approach is called "Information Therapy".
2. It argues that empowering patients with knowledge allows them to make better healthcare decisions in partnership with their doctors, take better care of themselves, and save money by avoiding overtreatment.
3. The organization HELP provides patients and doctors with educational materials, talks, and other resources to facilitate Information Therapy and improve communication between patients and doctors.
1. The document discusses how providing patients with information can empower them and improve their relationship with doctors. This concept is called "Information Therapy".
2. It describes how HELP (Health Education Library for People) provides patients with easy-to-understand educational materials across a wide range of health topics to help them make better healthcare decisions in partnership with their doctors.
3. The organization aims to grow its national network of patient education centers and resources in order to continue empowering more patients through Information Therapy.
8 Ways to Market Your Concierge Medical Practice to MillennialsSpecialdocs
This document provides 8 tips for marketing a concierge medical practice to millennials. The tips include maintaining an online presence through reviews and social media, emphasizing short wait times, promoting 24/7 availability, being transparent about costs, offering preventative health plans, demonstrating personalized care, sharing the practice's story, and posting patient testimonials prominently on the website. The goal is to appeal to millennials' preferences for convenience, transparency, personalized care, and engagement through digital platforms and personal connections.
Magical Facts About Patients Satisfaction and Pearls of Medical Practise:Doctor-Patient Relationship & Medical Professionalism Dr.Sandeep C Agrawal Agrasen Hospital Gondia India www.agrasenortho.com
Patient Listening, Patient guide,Genuine Practise,Patient Satisfaction
The document discusses how the doctor-patient relationship has changed over time from a paternalistic model to a more collaborative one where patients question doctors and seek more information. It attributes these changes to increased media exposure of malpractice, medical specialization, commercialization of healthcare, and the rise of technologies like telemedicine. The ideal relationship is described as one built on trust, communication, and seeing the patient as a whole person rather than just their disease. Doctors are encouraged to prioritize bedside manner, empathy, and explaining issues clearly to improve satisfaction.
This document outlines an organization's "Good Catch Program" which aims to promote safety and quality by recognizing employees who identify potential issues. It defines key terms like incidents, adverse events, and near misses. The program aims to create a safety-focused culture through employee-driven reporting of good catches, which are events that could have caused harm but did not due to intervention. Employees who report good catches will be recognized monthly to encourage participation and drive improvement actions. The document provides examples of good catches and answers frequently asked questions to promote understanding of the program.
TEDMED Great Challenges Caregiver Crisis, Barry Jacobs: Question #5 ResponseTEDMED
Barry Jacobs weighs in on the Question #5 of the Great Challenges, Role of the Caregiver: What can we learn from the practical and emotional knowledge and experience of caregivers, which is different from that of the medical team?
To learn more visit www.tedmed.com/GreatChallenges.
I was born in Mobile, Alabama and grew up in a family of 11. I currently live in Pittsburgh, PA and enjoy writing, reading, and taking walks. I am pursuing a career where I can utilize my experience to improve business operations and customer satisfaction. I have a high school diploma from Pennsylvania Virtual Charter School and an associates degree in Social Work from Community College of Allegheny County. I am working towards a bachelors degree from Pittsburgh University at Johnstown. My previous work experience includes being a library assistant at Beaverdale Public Library where I sorted books and repaired volumes. I have certifications in CPR and as a medical administrative assistant.
This document contains a Jeopardy-style game about analyzing and summarizing data through various questions. It covers topics like mean, median, mode, range, quartiles, box and whisker plots, histograms, and stem and leaf plots. The questions are multiple choice or require numeric answers about concepts like lower quartiles, modes, ranges, medians, and interpreting various data visualizations.
This document provides tips and information for family caregivers on providing in-home care during economic difficulties. It discusses affordable housing options for seniors, the benefits of senior centers and adult day care, financing care beyond insurance, creating a team approach to caregiving, and how caregivers can potentially get paid for their services. The presentation was given by Home Instead Senior Care to educate caregivers.
Pharrell Williams is a musician and producer born in Virginia Beach, Virginia on April 5, 1973. He has produced albums under his own name as well as for other artists through his record labels Billionaire Boys Club and Ice Cream. Williams is considered a role model and true genius in the music industry.
Alisha Ford was born and raised in Pittsburgh, Pennsylvania, where she grew up with her two sisters and mother on the west side. After getting her GED in 2009, she began taking pharmacy technician classes but had to stop due to unfortunate circumstances. She later traveled to 44 U.S. states within a year, seeing and experiencing many things. Currently, Alisha is enrolled at the Pittsburgh Job Corps center, where she obtained certifications in HHA and CNA. She is also taking classes at Community College of Allegheny County to become a diagnostic medical sonographer.
The doctor-patient relationship has changed in recent years as patients have become more suspicious of doctors' motives. This is due to factors related to patients, doctors, and the healthcare system. Patients now have greater access to online information and want more involvement in medical decisions. Doctors face time constraints and pressures that can compromise care. The system lacks coordination and policies that build trust between patients and doctors. Efforts are needed to strengthen primary care, improve doctor-patient communication, and make patients partners in their own care.
The doctor-patient relationship has changed in recent years as patients have become more suspicious of doctors' motives. This is due to factors related to patients, doctors, and the healthcare system. Patients now have greater access to online information and want more involvement in medical decisions. Doctors face time constraints and pressures that can compromise care. The system lacks coordination and policies that build trust, such as universal medical records and emphasis on holistic care over isolated treatments. Efforts are needed to strengthen primary care, communication skills, and patient-centered approaches to rebuild trust in the medical profession.
The doctor-patient relationship has changed in recent times, with patients becoming more suspicious of healthcare professionals and holding unrealistic expectations. Several factors have contributed to this shift, including patient factors like access to online information empowering them, doctor factors like time constraints and paternalistic approaches, and system factors like lack of primary care and clinical governance. To rebuild trust, doctors must treat patients as partners by listening to their concerns, being honest, and putting patients first through a holistic care approach focused on communication and shared decision making.
Journal Communications implemented a value-based benefit design to improve health outcomes and control costs. They promoted high-quality, low-cost providers and reduced barriers to preventive care. They also managed chronic diseases through a pharmacy compliance program offering coaching and incentives. Wellness programs were integrated, using data to connect participants with the right resources and motivate healthy behaviors. Through engagement and prevention, they achieved better health outcomes while lowering healthcare spending.
The patient-provider relationship has changed. Welcome to the new era.Aida Sarkissian
The doctor is no longer the "captain of the ship" rather he/she plays the role of the "expert advisor" and "navigator?". The traditional role of a doctor dominating the relationship with the patient is outdated. In this presentation we will explore the provider-patient relationship that has shifted from medical paternalism to the empowered patient. We will discover the dynamics and the challenging nature of an engaged, empowered, more health literate yet impatient patient that demands an equal partner role in the decision-making process. How can a health practitioner meet the rising expectations of a patient that seeks immediate gratification, transparency and a hustle-free, personalised experience? How can a provider successfully meet the patient’s will to get added value, as he/she is used to receive by other sectors such as technology, retail and banking?
The document discusses the importance of tracking one's own health care information. It notes that having complete and accurate health information can help with communication between a patient and their providers. It then outlines common myths about health information privacy and security. Finally, it recommends using a Health Care Tracker, which is a organized binder or digital system for collecting and storing a patient's medical records, medications, test results, and other important health details.
This document outlines steps for effective breast cancer navigation using the nursing process theory. It discusses the role of a navigator, identifying barriers patients face, and developing strategies to address them. A case study example illustrates how to assess an elderly patient's physical, emotional, support system, knowledge, financial, and healthcare barriers. Attendees then brainstormed ways for navigators to reduce different barriers. The presentation emphasizes that navigators cannot work alone and need a multidisciplinary team including non-clinical navigators, financial counselors, dietitians, and social workers to best support patients.
How To Communicate So Your Patients Will Listen Full Versiondrsteps
The document introduces David Richardson as the Healthcare Ombudsman and Mediator at Fontana Medical Center. His role is to resolve concerns from patients and providers, which may include unanticipated outcomes, deaths, errors, quality issues, and more. He aims to facilitate discussions between patients, families, and providers to develop understanding and find mutually agreeable resolutions. The desired outcomes include open communication, trust, acknowledgment of errors, and prevention of future issues.
The document discusses issues with today's healthcare systems and proposes solutions to create a more patient-centered model. It argues that healthcare is too doctor-centric and fragmented. To remedy this, it recommends empowering patients by providing them with relevant healthcare information through various channels. This "information therapy" approach would help patients make better medical decisions and improve communication with doctors. A key part of this approach involves using personal health records to better organize patient information and facilitate sharing with doctors.
The document discusses the nursing process and its five steps: assessment, nursing diagnosis, planning, implementation, and evaluation. It explains that the nursing process is used to organize and deliver nursing care by integrating critical thinking. The nursing process allows nurses to identify diagnoses and treat human responses to health and illness. It is a dynamic and continuous process that can be modified as a client's needs change.
The document discusses the nursing process and how it is used to organize nursing care. The nursing process includes 5 steps - assessment, nursing diagnosis, planning, implementation, and evaluation. It allows the nurse to systematically collect and analyze data, identify issues and priorities, plan care, implement interventions, and evaluate outcomes. The assessment step involves collecting both subjective and objective data from various sources to develop a comprehensive understanding of the patient's health issues and needs. Various techniques are used during the interview process to gather this assessment data in an organized manner. The nursing process promotes individualized, evidence-based care tailored to the unique needs of each patient.
This document summarizes key points from a presentation on the importance of thorough and accurate nursing documentation. It discusses how poor documentation can lead to legal issues like malpractice lawsuits and loss of a nursing license. Specific documentation best practices are covered, like using objective language, signing entries, and avoiding unapproved abbreviations. Common charting mistakes are outlined, such as failing to record pertinent health information or nursing interventions. The presentation emphasizes that documentation is essential to provide a clear record of a patient's care and can be critical in legal cases.
The document discusses complex patient journeys and tools to impact them. It begins by defining key dimensions and inflection points of patient journeys. Dimensions include the healthcare, disease/therapy, and human journeys. Inflection points are moments where outcomes are predicted. Behavioral science and cognitive-behavioral therapy can be used to intervene at these points by addressing cognitive, emotional, and behavioral barriers. A case study examines using these tools to help appropriate diabetes patients initiate insulin injections by addressing a patient's needle anxiety through cognitive reframing and desensitization exercises.
The Nursing Process is a framework that helps organize and deliver nursing care through five main steps: assessment, nursing diagnosis, planning, implementation, and evaluation. It provides an orderly and systematic method for planning and providing care, enhances nursing efficiency, and increases care quality. During the assessment step, nurses gather both subjective and objective data on the client's health history, current status, and potential problems through various sources like interviews, examinations, and record reviews. This comprehensive data collection helps identify client needs and priorities to guide the development of the subsequent nursing diagnosis and care plan.
Polestar Oncology is the all-in-one product to assess and connect cancer patients to the psychosocial support they need, while exceeding new accreditation requirements set forth by the Commission on Cancer. With Polestar Oncology, the multidisciplinary cancer care team can efficiently navigate patients’ psychosocial needs in the context of their medical progress.
IMPORTANCE OF GOOD COMMUNICATION IN HISTORY TAKINGStephen Munyao
Effective communication is integral to making an accurate diagnosis. Proper history taking requires keen listening skills and understanding verbal and non-verbal cues to identify a patient's needs. Building rapport through warm reception helps reduce anxiety and promote cooperation. Asking open-ended questions allows patients to freely describe their concerns. Providing regular feedback and seeking informed consent through clear explanations establishes trust between healthcare providers and patients, which is essential for diagnosis.
Stanford UniversityDiabetes Health Literacy Project 030614David Donohue
This document proposes a mobile health program to improve health outcomes for diabetes patients with low health literacy. It would customize diabetes education and communication based on patients' health literacy levels and survey data. It aims to increase patient knowledge, disease ownership, and engagement through longitudinal tracking of behavior, resulting in an estimated 8% reduction in healthcare costs. The program would use interactive tools, data analysis, and personalized interventions delivered by SMS, email, IVR and other channels to match patients' literacy and needs.
EXECUTIVE SUMMARYClient’s requirement Panion Project seeks to aBetseyCalderon89
EXECUTIVE SUMMARY
Client’s requirement: Panion Project seeks to address the optimal performance of care workers in Canada and the USA by ensuring better access to quality care. ………………………………
Introduction
Healthcare happens to be the concern of every facet of humanity and for this reason, the Panion project is of great interest and relevance to every community where it exists. At some point in our lives, we have found ourselves, or a family member, or a colleague, or friends needing medical attention, and we all desire that this health/medical situation be treated with the utmost care, skill, professionalism, and acceptable standard.
It would therefore be interesting to render our professional knowledge towards providing valuable information, analyzing potential challenges and opportunities, improving the system and methods to optimize the desired outcome of the Panion project.
A lot of factors that undermine the performance of care workers as identified by the client are but are not limited to;
· The mismatch between job specification and care worker’s attributes.
· The huge commission charged by health care agencies.
· Poor compensation and benefits packages,
· Long distances are often required to deliver service to health-seeker,
· Absence of incentives for skill enhancement and career development.
Scope: Having identified the problems that increased employee turnover in health care services, the Panion project seeks to address these problems and also increase employee retention by using employees retention strategies and tools like training, employee engagement, and development, benefits, and other employee capacity building skills.
Speak up…
• If you don’t understand something or if something doesn’t seem right.
• If you speak or read another language and would like an interpreter or translated materials.
• If you need medical forms explained.
• If you think you’re being confused with another patient.
• If you don’t recognize a medicine or think you’re about to get the wrong medicine.
• If you are not getting your medicine or treatment when you should.
• About your allergies and reactions you’ve had to medicines.
Pay attention…
• Check identification (ID) badges worn by doctors, nurses and other staff.
• Check the ID badge of anyone who asks to take your newborn baby.
• Don’t be afraid to remind doctors and nurses to wash their hands.
Educate yourself…
• So you can make well-informed decisions about your care.
• Ask doctors and nurses about their training and experience treating your condition.
• Ask for written information about your condition.
• Find out how long treatment should last, and how you should feel during treatment.
• Ask for instruction on how to use your medical equipment.
Advocates (family members and friends) can help…
• Give advice and support — but they should respect your decisions about the care you want.
• Ask questions, and write down important information and instructi ...
Physicians have extensive education and are .docxrandymartin91030
Physicians have extensive education and are likely to work in a position that entails the exercise of a
great deal of operating autonomy. Yet many characteristics that make for an effective high-skill
professional, such as independence, also tend to make that employee difficult to manage at times. While
it is certainly important to cultivate independence in those persons who are on their own much of the
time, at times even the lone operator must be counted on to be a team player.
Physicians also have a healthy ego to be able to operate as a visiting expert. The high-skill professional
is indeed one who may often be viewed as needing to be in control of the situation. The healthy ego, so
helpful to the professional while on assignment, can sometimes be troublesome to the manager. The
successful manager of the high-skill professional must adhere to a number of guidelines:
Consider what most strongly motivates the individual; it is often income or scientific data
Thoroughly orient each physician to the organization, its policies, and its goals
Encourage physicians to take part in determining the scope and direction of each change
Encourage physician self-governance and innovation
Develop a trusting relationship to assure confidence in physicians ability
Learn and educate yourself about their profession and/or specific clinical topics prior to
discussing them
Understand the differences in communication styles between administrators and physicians
Recognize the common goal is to provide the best care for patients
There is a patient at the end of every decision you make
An important aspect to consider is that administrators and physicians have different motivations.
Administrators tend to focus more on documentation and physicians care more about face-to-face time
with their patients. However, there are also differences in motivations based on the level of physicians.
Front line physicians care more about the instruments they use, their staff, and operations aspect of
patients. Conversely, the chair is more interested in balancing the demands and keeping everyone happy
by providing feedback and conducting surveys. Finally, the chief is focused more on keeping all
positions filled. They want to be able to manage their physicians and their residents in order to maintain
a good program. Due to the fact that documentation is not a priority for physicians, administrators must
continually remind them of the importance behind it and assist them by streamlining any processes that
would make this easier for them.
Educate them on the organization’s vision in order to align goals. It is crucial for physicians to
understand the culture that the facility promotes. This can be achieved by familiarizing them with the
facility, staff, and providing background information, such as previous breakthroughs.
SKILLS PRACTICE 3.10 – PARTNERING WITH PHYSICIANS
Close the l.
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