The Library is not closed, it is just different

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Christian Lauersen outlines the reopening of Roskilde Libraries in Denmark during the COVID-19 pandemic in 4 stages: 1) "Click and collect" where citizens could order materials online for pickup, 2) Allowing limited numbers of citizens inside while following social distancing guidelines, 3) A "new normal" with adjusted services and safety measures, and 4) Continuing to adapt with programs like outdoor knitting circles and video job interviews. He emphasizes the importance of clear communication, involving staff, remembering why libraries are valuable, and using what was learned to improve rather than just returning to how things were.

Education

Christian Lauersen, director of libraries and citizens services, Roskilde, DK
Twitter: @clauersen
Blog: https://christianlauersen.net/
”The library is not closed,
it is just different”

Roskilde Libraries
120 employees
6 libraries
1 bookmobile
3 local archives
1 cultural house for children
Citizen services
Lockdown: March 12
Roskilde Municipality
85.000 citizens
50.000 citizens in Roskilde City
Large area with smaller villages

I am human and I need to be loved just like anybody else does
How Soon Is Now, The Smiths 1985
Corona or not – what are libraries about?

To work effectful with libraries you need to understand what drives people

The library is not closed, it is just different
Roskilde Libraries and corona in 4 stages

Reopening #2: Letting citizens in the library

Public libraries in Denmark July 15 2020
• Open to the public
• Citizens can loan and return materials
• Materials don’t have to go into quarantine after they are returned
• Citizens can get help from library staff if following the overall guidelines for social
distance
• Citizens can stay at libraries if following the overall guidelines for social distance
• Programs and events are possible if following the overall guidelines for social
distance
• Open self-service libraries are possible if following the overall guidelines for
clearning
• Shared hardware are possible if following the overall guidelines for clearning

Adjusting to new normal #1: Knitting and jazz

Adjusting to new normal #2: The job interview

What makes a succesfull reopening?
• Security for staff and citizens first
• Involvement of staff in every step
• Clear communication internal and external
• Solid, specific and timely guidelines from authorities
• Find smart solutions and adjust along the way
• Remember yourself and your staff why you do this
• Don’t just go back to normal – use what you’re learned

”Never let a serious crisis go to waste”
- Rahm Emanuel
4 things we learned during the pandemic so far

#1 What we do matters
The need for cultural activity, learning
and belonging don’t go away due to a
pandemic or any other global crisis

#2 When you close libraries citizens tells
you what they miss
The library core services are
still core services

#3 Digital transformation
We can make a greater impact digital
than we thought we could
(it is not an either/or)

#4 New normal
New ways of working, collaborating and
more flexible work life

Stay safe and stay in touch
Christian Lauersen
cula@roskilde.dk
Twitter: @clauersen
Instagram: @librarylovestories
The Library Lab: https://christianlauersen.net
Library Planet: https://libraryplanet.net/

Today we have visitors from a Turkey. Therefore, we have made a presentation of the Danish Library Association and our special organization's structure. We will also present the Danish think tank Future Libraries and their study Economic Value of Public Libraries Danish Library Association Danish Library Association has a special association structure of library professionals as well as local politicians on the Council. The President is always politicians and local politicians always constitute the majority. I think this mix of politicians and library professionals Works in a constructive way. Because the professionals inspire the politicians and the politicians give a good insight into how we need to prioritize. And other times it functions inversely. So I hope we also in the future will be able to get this symbiosis to function and that local politicians want to put as much thought into the matter and will work in our Board, like they do today. See the presentation Libraries of the Future – Knowledge, debate and Network The Danish Think Tank has the ambition to: • Produce knowledge, analysis and cross-disciplinary activities about the future role of the libraries • Generate professional, public and political debate and awareness of the role of libraries now and in the future A bottom-up initiative The Danish libraries face many challenges such as digitalization and changes in expectations and demands on both physical and digital services; lack of public awareness of library services, changes in library user behavior, lack of political awareness and changes in the role of the librarian. The Think Tank was initiated by the Danish Library Association (DB). The Think Tank is a two-year project, started October 2012, and co-financed by the participating libraries, library organizations and central library players The Economic Value of Public Libraries The Danish Think Tank Libraries of the Future & Copenhagen Economics has conducted the first study on the economic impact of the Danish public library. The Danish public libraries provide multiple services to the Danish public today, which overall seems to be well received by the public. However, the contributions are often measured in terms of library use (e.g. how many books were borrowed) and user satisfaction surveys, which are far from adequate when we want to discuss the role libraries play in modern society. This study digs deeper and provide the first assessment of the economic value of the public libraries in Denmark. Read more UK version See the presentation www.biblioteksdebat.dk

Diversity Equality Inclusive Initiatives in UCC and USC

Elaine Harrington

The goal of the International Librarians Networking Program (ILNP) is to assist librarians from around the world to network and expand their skills in librarianship through a cooperative and collaborative program. The program is designed to be self guided, allowing participants to form a collaborative relationship with one another for four months and the opportunity to continue networking after the program ends. The International Librarians Networking Program is part of the American Library Association International Relations Round Table. The 2021 cohort comprised 62 people from 27 countries selected for pair networking. There had been 270 original applicants from 39 different countries. I was paired with Dr Win Shih, Director of Integrated Library Systems at the University of Southern California. The ILNP final project was to create an academic poster arising from the conversations during the four month period. We completed one on Diversity Equality Inclusion initiatives in UCC & USC.

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In 2010 I finished a two year ethnographic study of that aimed at understanding how the digitization of rare texts is changing scholars’ work and in turn how it is changing their relationship with the library. I will present some highlights from the findings of that research and discuss more recent research to understand the future of libraries by understanding communities of users. In other words, what can we learn from Tibetan Buddhists, the Parakuyo Maasai, and the CTOs of our top technology companies about how to build the library of the future? This presentation was the 2013 Breslauer Lecture at UCLA GSEIS.

UTS Shapeshifters event on Creative Futures

Mal Booth

These are the slides I used for a UTS Shapeshifters event on Creative Futures. I was talking about the future of academic libraries, particularly our own and our role in a creative digital future. I should explain more about the 3rd slide. The things listed on that slide are often forgotten or discounted in the blind pursuit of efficiency or traditional KPIs. For libraries, these things (i.e. delight, surprise, engagement, serendipity and curiosity) are at least as important and should not be forgotten, dismissed or left until later. See/hear the recorded talk here: http://newsroom.uts.edu.au/events/2013/12/shapeshifters-creative-futures

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CILIP

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Smarter together

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Jason Shoup