In fast changing environment there is a need of being responsive and adapt fast to external changes. In the presentation I gave an insight in how to use service design to develop the digital eco system to stay agile and tap into the knowledge of the company and enhance cross-section collaboration. Key takeaways: - User and business driven development - Service design/The employee journey - Creativity and concept development - The digital internal ecosystem - Data driven intranet and the dynamic

1. The intranet is dead.
Long live the intranet.
Copenhagen, 27th February 2019
Trude Hole
Bouvet
1

2. The idea of intranet
A platform for employees to:
o find management documentation
o get information
o solve tasks that arise during the day
o interact
and a cultural carrier

3. The introduction of
enterprise social networks as
3
…

4. Best of breed applications

5. Source: https://www.flickr.com/photos/actionvance/
Work from everywhere

6. ”“More than 70% of respondents
from digitally maturing
companies say their organizations
are increasingly organized around
cross-functional teams...“
6
Source: https://sloanreview.mit.edu/projects/achieving-digital-maturity/

7. But it all comes down to
people

8. Value delivery Value capture
Value creation
Soruce: MIT Sloan School of management, Innovation Strategy

9. The intranet is dead, but the “mental”
model of an intranet will go on living
for a while
Case: My Page at Bouvet.no

10. User-centered development
Employees
Employees

11. Service design
User insight incl.
Employee journeys
Business analysis
Trends
Vision
Value capture
DNA of the company
Concept development
Services
Technical
Detailing
Analytics
development
Co-creation
Prototyping
Test
Design
Build
Launch
Communicate
User insight
Feedback
UX

12. Shadow application used by
500 employees
12
https://slack.com/features

13. Business analysis
13

14. Our services
Communication Technology
Advice
Brand-building
Mobile solutions
Web solutions
Collaboration
Design
User testing
Content
Social media
AnalysisSystem development
Integration
InfrastructureApplication management
Tailored solutions
SAP
Business intelligence
Security
Digital strategy
Multi-channel strategyEnterprise architecture
Business intelligence
Information management
Project managementTest management
IT architecture
Open courses
Courses
Data science GDPR Big Data
IoT AI and machine learning
SEO
Change mangement
Digital marketing
Cloud
Internal company courses
Product strategy
Service design
Innovation
Digital customer experience
Platform

15. Regional organisation
Trondheim
Bergen
Haugesund
Kristiansand
Arendal
Skien
Sandefjord
OsloSandvika
Ørebro Stockholm
117
ansatte
Bouvet Nord
533
ansatte
Bouvet Øst
28
ansatte
Sesam
75
ansatte
Bouvet Sverige
73
ansatte
Bouvet Sør
429
ansatte
Bouvet Rogaland
90
ansatte
Bouvet Bergen
24
ansatte
Konsernstab
Borlänge
Stavanger

16. Values and characteristics
Down-to-earth
appoach
Expertise-
sharing
Enthusiasm
Freedom
Credibility

17. Value delivery Value capture
Value creation
Kilde: MIT Sloan School of management, Innovation Strategy
Increased competence sharing to learn fast
Increased insight about Bouvet and
experience the culture
Reduce time searching for information
Satisfied employees and keep low turnover
Deliver high performance and quality

18. User insight
18

19. "We do what feels easiest in each project
and for the customer"
19

20. 20
Flow of information
Company Information Communications Knowledg sharing
Administration
Region, Department
Sales organisation
Consultants
Culture

21. «Personas gallery»
21
Elise Tømmerås
Department
manager
Kåre Hanssen
Project manager
Tommy Arneberg
Sale
Consultants Project
In-houseAtthecustomer
Thea Nævdal
Designer
Britt-Irene Søreng
Vice president
Kyrre Jordet
Developer
Location
Work assignment

22. 22
Thea Nævdal
Grafisk designer
Ønsker (gains)
• Brukervennlig fellesområde for deling av fag
og prosjektarbeid
• Enkel oversikt over arrangementer internt og
eksternt
• Felles internsystem for rask deling av spørsmål
og løsninger rundt fag oppdrag og leveranser.
Personprofil
Thea er single og uten barn. Hun har nettopp kjøpt seg leilighet på Kampen. På fritiden liker hun å på på pub,
konserter og museer med venner. For å holde seg i form, trener hun Crossfit to ganger i uken. Hun er aktiv i
Girl Geek Dinner Oslo for å være en del av fagmiljøet utover det hun treffer av kollegaer på jobben. Hun syns
det er givende å møte nye mennesker, få ting til å skje og føle at hun bidrar i en utvikling av teknologi og
samfunnet.
Utstyr: Har Mac og iPhone 6
Region: Øst
Alder: 31 år
Ansatt i: 2 år
Arbeidshverdag og behov
• Lese nyheter og info på pingvinen
• Diskutere prosjekter og fag i møter, epost og slack
• Dokumentsamarbeid for rapporter og kundeleveranser
• Facebookgruppe for enkel dialog med egen avdeling.
• Bruker både Bouvets og kundens sharepoint-
løsninger for lagring og deling av dokumenter
• Møter kollegaer på design-review og traffic om det
passer når hun er innom kontoret
Utfordringer (pains)
• Holde seg oppdatert på hva som skjer når hun sitter
ute hos kunde
• Finne faglig støtte – både materielt og resurser
• Finne relevante dokumenter og info på kunde
• Oppfølging og hjelp på utfordringer i prosjekt ute hos
kunde.
• Opplever at Macen gjør dokumentsamarbeid på
kunder og oppdrag vanskelig
Stikkord:
Det må være enkelt
Personlighet
• Utadvendt
• Optimistisk
• Stå-på-vilje
• Engasjert
• Lett distre
Verktøy som brukes mye
• Slack
• Epost
• Sms
• Jira
• Dropbox
• Wetransfer
• Adobe

23. Thea´s employee journey

24. Trends

25. Digital workplace services replace
today's information-intensive intranet
with services based on user needs.
Kilder: the real story group

26. Concept development

27. Vision:
Provide right services for employees
that give a great user experience for the
individual

28. Our ambition:
Bouvet´s digital ecosystem will enable
Bouvet to achieve our ambitions
28

29. To be the most credible
consultancy with the most
satisfied employees and
clients.
Bouvet will be the leading
consultancy in its service
sectors.
Bouvet focuses on long-
term relationships.
Bouvet’s ambitions

30. Sketches and prototypes
o Datadriven and dynamic content
o Examples of sources:
• Office 365
• CVPartner
• Current
• AD
• Jira
• Wiki
• …
30

31. One day workshop
Interdisciplinary team
14 participants
Result: three concepts

32. Concepts to explore
Concept 1:
One Stop Shop
Concept 2:
Hybrid
Concept 3:
Best of breed
or

33. Selected solution
The Hybrid
33
o One start page with access to Bouvet´s
digital ecosystem
o Data driven information
o Strive for the best applications to meet
user needs (Best of breed)

34. Sesam
an Integration Platform using a Datahub approach for collecting, connecting and sharing data

35. Solution
Development and user involvement

36. :
Services available at
the website
o Bouvet.no is Bouvet's digital
starting point whether you are a
customer, potential employee or
an “Bouveter”

37. :
My page – the concept
o Data driven by collecting
information from “best of breed”
solutions
o Bouvet's toolbox for finding all
the information needed as
employee
o No functions that exist in best of
breed applications
o Is the guide to Bouvet’s digital
ecosystem
and of course on mobile

38. How does it work
38
o Picture collected from the CV system
o Title collected from the CV system or from
AD if there isn´t any in the CV system
o Slack user name collected from Slack
o Contact information collected from AD
o “Ask me about” collected from the CV
system
o Projects collected from the CV system
o Skills collected from the CV system
o The organisational structure is collected
from the HR system

39. News
o News are distributed on Slack
o Slack has more information
than My page
39
Customer hardware

40. Organisation
40

41. Kilde: MIT Sloan School of management, Innovation Strategy
Increase knowledge of the various units and
their service offerings
Bouvet´s digital ecosystem
Co-workers
Reduce time to find co-workers
Managers
Out-of-office consultants can more easily give
advice through knowledge about organisation,
services and location
Easily find information related to the organisational unit
Build network through organisational
structure and search
New hires are getting to know Bouvet faster
Increase knowledge of what projects your colleges
are working on right now
Value delivery Value capture
Value creation

42. 42

43. 43

44. Competence and method
44

45. Kilde: MIT Sloan School of management, Innovation Strategy
Bouvet´s digital ecosystem
Co-workers
Managers
Increase knowledge sharing and learning across
the organisation
Relevant academic literature and recommendations
from others
Background information about subjects in order
to justify decisions or choice of methods
An overview of the most important
methods, templates, areas of expertise
Ensure good and high quality deliveries
Winning projects by having a fast adaption of new
technology and methods
A platform for knowledge sharing
Increase performance by learning from
each other
Value delivery Value capture
Value creation

46. 46

47. The information flow
Competence
47

48. The information flow
Method
48

49. Tools
49

50. Value delivery Value capture
Value creation
Kilde: MIT Sloan School of management, Innovation Strategy
Co-workers
Managers
Solves projects better by having a toolbox of tools
to pick from to solve different tasks
Tips for the best tool for a given task
Employees explore and experience the sharing
culture in Bouvet
What licenses we have
Easily order, get approved and download the tool

51. 51

52. Clients and projects
52

53. Kilde: MIT Sloan School of management, Innovation Strategy
Co-workers
Managers
Solves projects better by having insight from other
similar projects
Employees explore and experience the sharing
culture in Bouvet
Find similar projects to learn and reuse
List of all customers Bouvet has worked with and
which projects we have delivered
Know Bouvet´s history at the customer to deliver
on that knowhow
Value delivery Value capture
Value creation
Bouvet´s digital ecosystem
Easily collaborate
and communicate

54. The information flow
Clients and projects
54

55. Next step: Dashboards
o Datadriven and dynamic content
from different sources
o Give insights to patterns and
relations
o Examples of sources:
• Office 365
• CVPartner
• Current
• AD
• Jira
• Wiki
• …
55

56. From a technical perspective

57. So intranet is dead as of today, but the
mental model will live on until the
introduction of new technology and
change of user behavior will erase todays
perception
57

58. 58
?
Mob + 47 977 10 344
trude.hole@bouvet.no
Trude Hole
Director of Communications