Agile Wednesdays wework 9 Devonshire Square London EC2M 4YD http://www.meetup.com/London-Agile-Tuesdays/events/224764045/

1. The$human$side$of$DevOps
London,$September$2015

2. San$Francisco
Paris Chengdu
Singapore
Hong$Kong
Beijing
Mumbai
About&me
Damien$Menanteau
Agile$&$DevOps$coach
dmenanteau@wemanity.com
damienmenanteau
@mengdaming
mengdaming
+33$7$82$75$15$96

3. The&human&side&of&DevOps
What$do$we$mean$
by$this$exactly?

4. Human6like&machines?
Here&I&am,&brain&the&size&
of&a&planet&and&they&ask&
me&to&take&you&down&to&
the&bridge.
Call&that&job&satisfaction?&
'Cos&I&don't.
Marvin&the&Paranoid&Android
Douglas&Adams
The&Hitchhiker’s&Guide&to&the&Galaxy

5. Or&machine6like&humans?

6. The&end&of&mankind?
« DevOps$is$the$missing$piece$that$will$enable$
technology$to$take$over$the$world »
Tony$Bradley,$Bradley$Strategy$Group
http://devops.com/2015/07/16/devops6will6bring6about6the6end6of6the6human6race/

7. The&human&side&of&DevOps
So,$what$does$this$
mean?

8. Combining&strengths
Humans$are$not$
good$at$
fabricating$data,$
nor$at$detecting$
erroneous$data$
patterns
Computer$
algorithms$are$
extremely$good$
at$detecting$
erroneous$dataZ$
they$are$also$
relatively$
inexpensive

9. Reconnecting&the&wire…
Between$change$agents And$stability$advocates

10. Always&with&the&organization’s&
performance&improvement&in&mind

11. The&human&side&of&DevOps
Why$does$it$matter?

12. Top&obstacles&to&implementing&DevOps
Source:&Computer&Associates&2013&6 TechInsights Report:&What&Smart&Businesses&Know&About&DevOps

13. Reconnecting&the&wires
Ok,$but$how$do$we$
address$it?

14. The&mythical&DevOps&engineer
What$is$a$
DevOps$
engineer?

15. What&is&a&DevOps&engineer?
Let’s$see$what$job$
ads$tell$us…

16. DevOps&job&ad&excerpt
Estonia

17. DevOps&job&ad&excerpt
Serbia&

18. DevOps&job&ad&excerpt
UK

19. DevOps&job&ad&excerpt
US
NOT QUITE

20. Tool&indigestion

21. Unfortunately
“A$fool$with$
a$tool$is$
still$a$fool”
Grady$Booch

22. What&happened&to&Agile&1st Value?
Individuals$&$interactions$over$processes$&$tools
Working$software$over$comprehensive$documentation
Customer$collaboration$over$contract$negotiation
Responding$to$change$over$following$a$plan

23. Stop&looking
There$is$no$such$
thing$as$a$
DevOps$engineer

24. DevOps&team
Instead,$focus$on$building$real$
DevOps$teams

25. The&human&part&of&DevOps&framework
Culture
Own&the&change&to&drive&collaboration&and&communication
Automation
Take&manual&steps&out&of&your&value&chain
Lean
Use&lean&principles&to&enable&higher&cycle&frequency
Metrics
Measure&everything&and&use&data&to&refine&cycles
Sharing
Share&experiences,&successful&or&not,&to&enable&others&to&
learn

26. The&human&side&of&DevOps
Who$is$impacted?

27. Developers
• Same&performance&indicators&as&Ops
• Test&first&culture
• Test&automation
• Software&craftsmanship
• Real&Continuous&integration&(vs.&CI&tool)
• No&more&finger&pointing
• No&more&“it&worked&on&my&machine”
• “You&build&it,&you&run&it”

28. Testers
• Test&strategy
• Early&involvement&in&tests&
definition
• Pairing&with&Dev &&Ops
• Automation&mindset
• Programming&skills
• The&end&of&manual&
testing?
• Exploratory&testing

29. Infrastructure&Engineers
• Same&performance&
indicators&as&Dev
• Virtualization&&&Cloud
• Infrastructure&as&Code&&&
automated&provisioning
• Configuration&management
• Turnkey&environments

30. Operation&Engineers
• Same&performance&indicators&as&Dev
• Agile,&lean&&&continuous&improvement&culture
• Early&involvement&in&development
• Deployment&automation
• Data&configuration&management
• Sharing&on&activity&&&metrics
• No&more&finger&pointing

31. The&human&side&of&DevOps
Who$else$gets$
impacted?

32. Business&people
• Define$1$or$2$key$measures$for$top$
business$performance$Indicators
• Share$KPIs$with$Dev &$Ops
• Breakdown$&$prioritize$needs.
“All$or$nothing”$requests$are$no$
longer$acceptable
• Stop$wasting$time$challenging$IT$
cost$estimates
• Be$available$to$IT$and$give$them$
feedback$early$and$often

33. Creatives &&Designers
• Part&of&the&DevOps&team
• No&more&BDUF
• Agile&UX,&Lean&UX&approaches&
instead

34. Managers
• Build&DevOps&transformation&strategy&
&&get&executives&buy&in
• DevOps&compatible&work&environment
• Trust&&&empowerment
• Servant&leadership&vs.
command&&&control
• Flow&optimization&vs.
resource&optimization

35. About&optimization
• One&of&DevOps’&main&benefits&is&faster&
delivery&of&features&&&faster&resolution&of&
problems
• This&can&only&be&achieved&through&
reduction&of&cycle&time&for&the&complete&
value&chain
Optimize$flows,$
not$“resources”

36. DevOps&transformation&strategy
Just$like$any$kind$of$transformation,
DevOps$transformation$is$an$investment
• Why&adopt&DevOps?
• What&do&we&expect&from&it?
• How&do&we&plan&to&get&there?
• Who&will&be&involved?
• Who&will&drive&the&change?
• Organizational&changes
• Tools&&&infrastructure&investments
• Training&&&coaching

37. DevOps&impacts&the&organization

38. DevOps&impacts&the&organization
Removing$silos
INFRAPRDQADEV

39. How&do&we&remove&silos?
The$DevOps$dream$team

40. DevOps&teams&are&cross6functional
Development team
D D D
Infrastructure team
I I I
Production team
P P P
Test team
T T T
DevOps
team 1
D
D
T
P
I
I
D
T
P
I
DevOps
team 2
P
T
Communities
of interest
Derived&from&Henrik Kniberg’s « What&is&Agile »
User

41. DevOps&@&scale
DevOps team 1
D
D
T
P
I
I
D
T
P
I
DevOps team 2
P
T
User
DevOps team N-1
D
D
T
P
I
I
…
D
P
I
DevOps team N
P
T
D
DevOps core team
PI I PT

42. What$about
outsourcing?

43. Recurring&problems&observed
with&outsourcing
• Poor&quality
• Management&overhead
• Inflexibility
• Process&challenges
The Agile Driving Force

44. DevOps&&&outsourcing
“DevOps$transformations$
emphasize$collaboration,$
which$is$often$at$odds$with$
outsourcing$arrangements”
Jeff$Gallimore
founding$partner$at$Excella Consulting

45. DevOps&&&outsourcing&– Trends
General&Motors&continues&to&make&
headway&in&changing&from&90%&
outsourced&IT&to&90%&insourced&by&
2017
AstraZeneca&went&public&with&his&goal&
to&shift&the&company&from&70%&
dependence&on&outsourcing&to&30%,&
along&with&a&commitment&to&Agile&and&
lean&development
Source:&Ericka&Chickowski 6 Will&DevOps&kill&IT&outsourcing?

46. DevOps$human
success$factors
The Agile Driving Force

47. DevOps&human&success&factors
Don’t$go$there$if$you’re$not$ready$to$change
Successful$&$
resilient$
DevOps$
transformation
=
Cultural$shift

48. DevOps&human&success&factors
Build$trust
And$around
Between$Dev &$Ops
The Agile Driving Force

49. DevOps&human&success&factors
Real$
crossi
functional$
teams

50. DevOps&human&success&factors
Coilocated

51. DevOps&human&success&factors
Empowered

52. DevOps&human&success&factors
Celebrate&
failure&as&an&
opportunity&to&
learn
Fail$fast!

53. DevOps&human&success&factors
Align$Dev &$
Ops$on$the$
same$
objectives$
driven$by$
business
DEV OPS
Business$objectives

54. DevOps&human&success&factors
Baby$steps$rather$
than$big$bang
Like&any&organizational&
transformation,
DevOps&transformation&is&a&
journey&that&requires&time,&
resources&and&patience

55. DevOps&human&success&factors
“One$size$fits$all”$fits$no$one

56. The&human&side&of&DevOps

57. Remember…
DON’T PANIC!
• Business&driven
• Teams,&not&individuals
• Trust,&trust,&trust
• Fail&fast&environment
• Baby&steps
• No&“one&size&fits&all”
• And&carry&a&towel&!

58. Questions?

59. The Agile Driving Force