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Foundations of Public Administrations 09-14-2010 Dr. William Lester
The Giving of Orders
Article by, Mary Parker Follett (1868-1933 )
Critique by Fredric Mack
Foundations of Public Administrations Dr. William Lester
The Giving of Orders
Critique Outline
Intro.
I. Habit Patterns, action patterns, motor-sets.
a. Three necessities to build habit patterns
II. Orders will not take the place of training.
a. Order response
b. Circular vs. Linear Behavior
c. Two dissociated paths in individuals
d. Integration (Interaction)
III. Assertion
a. Bossing-pattern
b. Two extremes
c. depersonalization
Foundations of Public Administrations Dr. William Lester
The Giving of Orders
Critique Outline
IV. Psychology studies the situation
-situation vs. giving orders
a. Prepared -in -advanced attitudes.
b. Essence of Human Being
c. Authority vs. Consent
V. Assuming responsibility
- “ Heightened self respect increases efficiency”
- Integration
VI. Three fundamental statements regarding giving orders
Conclusion/Discussion/Final Critique
Foundations of Public Administrations Dr. William Lester
The Giving of Orders
Intro/Bio
Mary Follett Parker- was a visionary and
pioneering individual in the field of human relations,
democratic organization, and management. Born in
Massachusetts, in 1892.
1898 graduated summa cum laude from Radcliffe College,
extensive business research let to first book publication.
1900-1908- Follett devoted herself to social work in Roxbury
Boston.
1911 she helped open the East Boston High School Social
Center
1918- second book.
Source: www.follettfoundation.org
Foundations of Public Administrations Dr. William Lester
The Giving of Orders
Introduction
“ Our job is not how to get people to
obey orders but devise methods by
which we can best discover the order
of the situation. When that is found,
the employee can issue it to the
employer, as well as the employer to
the employee.”
Quote by Mary Parker Follett
Foundations of Public Administrations Dr. William Lester
The Giving of Orders
habit patterns
emotions, beliefs, prejudices, desires.
Foundations of Public Administrations Dr. William Lester
The Giving of Orders
 Build up certain attitudes
 Provide for release of these attitudes
 Augment the released response as it
is being carried out
Foundations of Public Administrations Dr. William Lester
The Giving of Orders
 “Orders will not take the place of
training”
 Order response
 Linear vs Circular Behavior
Foundations of Public Administrations Dr. William Lester
The Giving of Orders
Linear Behavior-
Work is accepted passively without resistance
Circular Behavior-
there’s a “comeback”
Foundations of Public Administrations Dr. William Lester
The Giving of Orders
Dissociated Paths in Individuals
Foundations of Public Administrations Dr. William Lester
The Giving of Orders
 Bossing
-Avoiding the two extremes:
Tyranical Treament/ Lack of authority
Foundations of Public Administrations Dr. William Lester
The Giving of Orders
How do we avoid the two extremes?
 depersonalization
Foundations of Public Administrations Dr. William Lester
The Giving of Orders
 Prepared-in-advance attitudes
 Essence of Human Being
 Authority vs Consent
Foundations of Public Administrations Dr. William Lester
The Giving of Orders
 Egoistic impulse-
Not obeying because you were told but
because you have a relying need.
 Instinct of self assertion-
The wish to govern one’s self.
Foundations of Public Administrations Dr. William Lester
The Giving of Orders
Authority vs Consent
“the feeling of working “under” someone
vs
“with someone”
Foundations of Public Administrations Dr. William Lester
The Giving of orders
Assuming Responsibility
“Heightened self respect increases
efficiency”
Foundations of Public Administrations Dr. William Lester
The Giving of Orders
Conclusion
 Good management skills
 Concern and value
 Make provisions for successful order response
 Proper Training a must
 Situation rather than orders
 Integrate, encourage circular behavior
 Respect, value opinion and expertise of worker
 Unite employer and employee
Foundations of Public Administrations Dr. William Lester
The Giving of Orders
Final Critique
Dislikes:
 She gives poor examples of her topics. She focus on the
psychology without explaining or relating the psychology
to the this study of business administration.
 Sounds like a psychologist and manager with given
respect to scientific management.
Likes:
 The article does point to key issues resolving around
the difficulties of giving orders.
 “The situation cant change without a change in us”.

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The Giving of Orders1

  • 1. Foundations of Public Administrations 09-14-2010 Dr. William Lester The Giving of Orders Article by, Mary Parker Follett (1868-1933 ) Critique by Fredric Mack
  • 2. Foundations of Public Administrations Dr. William Lester The Giving of Orders Critique Outline Intro. I. Habit Patterns, action patterns, motor-sets. a. Three necessities to build habit patterns II. Orders will not take the place of training. a. Order response b. Circular vs. Linear Behavior c. Two dissociated paths in individuals d. Integration (Interaction) III. Assertion a. Bossing-pattern b. Two extremes c. depersonalization
  • 3. Foundations of Public Administrations Dr. William Lester The Giving of Orders Critique Outline IV. Psychology studies the situation -situation vs. giving orders a. Prepared -in -advanced attitudes. b. Essence of Human Being c. Authority vs. Consent V. Assuming responsibility - “ Heightened self respect increases efficiency” - Integration VI. Three fundamental statements regarding giving orders Conclusion/Discussion/Final Critique
  • 4. Foundations of Public Administrations Dr. William Lester The Giving of Orders Intro/Bio Mary Follett Parker- was a visionary and pioneering individual in the field of human relations, democratic organization, and management. Born in Massachusetts, in 1892. 1898 graduated summa cum laude from Radcliffe College, extensive business research let to first book publication. 1900-1908- Follett devoted herself to social work in Roxbury Boston. 1911 she helped open the East Boston High School Social Center 1918- second book. Source: www.follettfoundation.org
  • 5. Foundations of Public Administrations Dr. William Lester The Giving of Orders Introduction “ Our job is not how to get people to obey orders but devise methods by which we can best discover the order of the situation. When that is found, the employee can issue it to the employer, as well as the employer to the employee.” Quote by Mary Parker Follett
  • 6. Foundations of Public Administrations Dr. William Lester The Giving of Orders habit patterns emotions, beliefs, prejudices, desires.
  • 7. Foundations of Public Administrations Dr. William Lester The Giving of Orders  Build up certain attitudes  Provide for release of these attitudes  Augment the released response as it is being carried out
  • 8. Foundations of Public Administrations Dr. William Lester The Giving of Orders  “Orders will not take the place of training”  Order response  Linear vs Circular Behavior
  • 9. Foundations of Public Administrations Dr. William Lester The Giving of Orders Linear Behavior- Work is accepted passively without resistance Circular Behavior- there’s a “comeback”
  • 10. Foundations of Public Administrations Dr. William Lester The Giving of Orders Dissociated Paths in Individuals
  • 11. Foundations of Public Administrations Dr. William Lester The Giving of Orders  Bossing -Avoiding the two extremes: Tyranical Treament/ Lack of authority
  • 12. Foundations of Public Administrations Dr. William Lester The Giving of Orders How do we avoid the two extremes?  depersonalization
  • 13. Foundations of Public Administrations Dr. William Lester The Giving of Orders  Prepared-in-advance attitudes  Essence of Human Being  Authority vs Consent
  • 14. Foundations of Public Administrations Dr. William Lester The Giving of Orders  Egoistic impulse- Not obeying because you were told but because you have a relying need.  Instinct of self assertion- The wish to govern one’s self.
  • 15. Foundations of Public Administrations Dr. William Lester The Giving of Orders Authority vs Consent “the feeling of working “under” someone vs “with someone”
  • 16. Foundations of Public Administrations Dr. William Lester The Giving of orders Assuming Responsibility “Heightened self respect increases efficiency”
  • 17. Foundations of Public Administrations Dr. William Lester The Giving of Orders Conclusion  Good management skills  Concern and value  Make provisions for successful order response  Proper Training a must  Situation rather than orders  Integrate, encourage circular behavior  Respect, value opinion and expertise of worker  Unite employer and employee
  • 18. Foundations of Public Administrations Dr. William Lester The Giving of Orders Final Critique Dislikes:  She gives poor examples of her topics. She focus on the psychology without explaining or relating the psychology to the this study of business administration.  Sounds like a psychologist and manager with given respect to scientific management. Likes:  The article does point to key issues resolving around the difficulties of giving orders.  “The situation cant change without a change in us”.

Editor's Notes

  1. Ms. Follett begins by acknowledging that there are many difficulties surrounding giving orders. She said, to demand an unquestioning obedience to orders not approved, not perhaps even understood, is bad business policy. Even the “consent” of the governed will not do all the work it is supposed to do. Her first point is that you have to change habit patterns.”build up certain mental attitudes, .. She gives example of son growing up believing that workman should be gainst boss because he’d heard his father complain, railing against his boss. She just talking about changing the mind frame of the worker. I think she should be speaking more relatable terms like setting work place standards, expectations and uphold value of the establishment and that of the employee. 1 critique- she don’t talk about the importance of changing manager’s habits patters. It makes great difference in Theory X and Theory Y. Results are totally different.
  2. Her example is a salesman. Customer wanting his article, that you cant have without signing the contract, and someone gives testiment of their satifaction and increase your positive view of the article.