The Future of Teamwork - Atlassian
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This document discusses challenges with email and meetings taking up too much time at work. It notes that on average, employees spend over 2.5 hours per day on email and in meetings. Various collaboration and productivity tools are introduced as alternatives to help reduce time spent on communications and improve teamwork. These include chat platforms, file sharing and editing tools, project management boards, and knowledge bases. The document promotes shifting focus from individuals to teams and provides an overview of how Atlassian products can help accomplish team collaboration in tasks, files, messaging and more.
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The Future of Teamwork - Atlassian
- 2. SCOTT DAVIS | SOLUTIONS ENGINEER | @JHABITEICI The Future of Teamwork Discover the Technology Changing How Teams Work
- 3. The State of Work
- 4. © Universal Studios Retrieved from http://jimnortontoyota.blogspot.com/ REALITY REALITY
- 7. Email is evil Source: Is Email Evil?, Lafrance, Nov 2015, The Atlantic.
- 9. Emails received per week Source: Radicati Group, Email Statistics Report. Number shown represents an average .
- 10. Source: Adobe Systems. Number shown represents an average. . Hours per week spent on email
- 11. Checking email times per day Source: National Center for Biotechnology Information. Number shown represents an average .
- 12. Monday Tuesday Wednesday Thursday Friday 8am 7am 6am 9am 10am 11am 12pm 1pm 2pm 3pm 4pm 5pm 6pm Monday Managers Meeting Meet with Clarice Exec Ops Project Century Status Meeting Team Meeting Annual Planning Prep for CEO Review Analytics Review and Update Coffee w/ Jose Dev Manager Lunch Vendor Review Meet with James Meetings
- 13. Hours per week spent in meetings Source: Verizon Conferencing White Paper. Number shown represents an average .
- 14. Is it really that bad?
- 15. Source: U.S. Bureau of Labor Statistics 1973- 79 1979- 90 1990- 00 2000- 07 2007- 15 1. 2 1. 5 1. 2 2. 2 2. 6 Peak ‘Email Comprehension’ The ‘Era Of Overwhelm’ Productivity trends Average Annual Percentage Change
- 16. are destroying business are destroying teams Email & meetings
- 17. • Big cool statistic • Add-Ons in Marketplace How do we fix this? Edvard Munch, “The Scream”, 1923. Retrieved from: https://en.wikipedia.org/wiki/The_Scream
- 18. We believe behind every great human achievement, there is a team. Our mission is to unleash the potential in every team. OUR MISSION
- 24. Who currently uses collaboration products?
- 25. How we accomplish this Tasks & projects Pages & files Messages, & calls UNIQUECOMMON PEOPLE TEAMS COMMENTS MENTIONS SHARES NOTIFICATIONS
- 30. Your entire team, your entire organisation
- 31. Rooms for teams & projects
- 32. A picture is a thousand words
- 33. Rich file previews Static file previews for web desktop
- 35. Team chat goes beyond chat
- 36. Team chat behind your firewall
- 41. HipChat delivers integration nirvana
- 43. The curse of collaboration
- 44. Curse of collaboration pain scale I added the comments in context I wrote my comments as text, here’s my version _draft_paul Here is the new _final_final version. Please review again I added comments to an older version. I didn’t know that there was a newer one I changed everything, but forgot to turn on ‘track changes’
- 45. The curse of collaboration
- 47. Confluence
- 49. Create, discuss and edit
- 52. Knowledge base
- 53. Intranets
- 54. Trello
- 55. How we accomplish this Tasks & projects Pages & files Messages, & calls UNIQUECOMMON PEOPLE TEAMS COMMENTS MENTIONS SHARES NOTIFICATIONS
- 56. Plan & track Adopt agile best practices. Plan projects, manage dependencies and track team progress. Build & ship Collaborate on code with inline comments and pull requests. Manage and share your Git and Mercurial repositories. Collaborate & document Keep teams connected with chat. Collaborate on product requirements, roadmaps and technical documentation. Automate & deploy Embrace continuous delivery. Automate builds, tests and releases in a single workflow. Atlassian for software teams Everything your team needs to build & deliver great software, fast
- 57. SCOTT DAVIS | SOLUTIONS ENGINEER | @JHABITEICI Thank you!
Editor's Notes
- Your headshot should look like you This should go without saying, but old, blurry, or dark pictures can make you look distorted. Use a high-quality photo to avoid looking pixelated. Your picture should just be you Avoid groups or awkward crops Show off your personal brand The audience’s first impression is your title slide. Your headshot can be professional and show off your personality at the same time. Avoid distractions Busy backgrounds, sunglasses, full-body pictures, and selfies (if you can help it).
- Jump forwards to 1989 and similar predictions were still being made. [CLICK] Back To The Future II, originally released in 1989, took a stab at predicting life in … [CLICK] October 2015. This film had us: - expecting to see flying cars by 2015. [CLICK] But I guess we didn’t get those. - hover boards [CLICK] But I guess we didn’t get those either. The Segway wasn’t even the worst of it [CLICK] - and we even expected our sunglasses would be way cooler than they are [CLICK]
- Here it is, Outlook from the 1990’s. Over the past 15 years there has been an explosion of tools have dramatically changed how people collaborate and communicate in the consumer world, like Facebook & WhatsApp which both have more than 1 billion users. Since 1990 there have been similar innovations to core enterprise collaboration tools that continues to dominate the mainstream [Click] There it is. Almost 20 years of office progress. Did you catch it? Yes, it’s almost hard to spot the difference. Did you catch the subtle differences? Looks like they’ve hired a new designer, got some extra folders and moved some icons around and crammed a few more buttons in. With all the extra SPAM flying around these days I guess it is good they added a button for Junk Email. The reality from the lack of innovation strikes home when you step back and comprehend just how much time we’re spending in email clients like this… and it really is more than ever before.
- But email is really, really fantastic. Right? I mean who doesn’t love email! Ha. No. I am just kidding!
- Email is actually evil. [CLICK] In fact, I want to share some insights from an illuminating article in the Atlantic that asked “Is email Evil?”… Let me see if these excerpts from the article resonate with you… “Sometime in the past 20 years, people soured on email. Culturally, it went from delightful to burdensome”… “In the 1990s, AOL would gleefully announce, “You’ve got mail!” Today, Gmail celebrates the opposite: “No new mail!” “There are real tensions that come from the fact that it’s this free thing that anybody can send to anybody... and we can all send as many as we want.” But “You can't kill email! It’s the cockroach of the Internet.” In fact, “email is the last great unowned technology… There is no CEO of email”. The same could be said of meetings and calendaring. Several studies have found email hurts productivity and makes people feel bad. “I just think we have to rethink email, and even redesign the way email is used”. “The more email people do, the lower is their assessed productivity, and the lower is their positive mood at the end of the day.” “People are, clearly, consumed by their inboxes.” “While email may work, technically, there’s a profound sentiment—in tech circles, especially—that there’s something deeply wrong with the way people email today. Maybe not surprisingly, most email is ‘total garbage’. The thing about email that bogs people down is the sorting, and responding, the unsubscribing, the reaching out, the circling back.” “So what happened to email? What happened to us?” [END QUOTE] What is surprising about the modern workplace is that many of these sentiments can be shared with meetings too.
- Let’s start with email. Can anybody posit a guess what this number might be referring to? [CLICK] 615 is the average number of emails employees receives per week. A year ago, the average employee received roughly 60 emails per work day. Now it's double. 100% increase in 1 year.
- And the time cost is real. We spend more that 16 hours/week just responding to all that email.
- The average employee checks email 30 times per day. That constant switching context between work and emails causes us to lose focus. In fact [click]
- Email is not the only issue. Let’s look at meetings. Our calendars all look like this or far worse. After all you can just check if your colleagues are busy and schedule a meeting with an emailed invitation.
- The average employee checks email 30 times per day. That constant switching context between work and emails causes us to lose focus. In fact [click]
- But is it really that bad? Let’s try and take a step back and look at this in another way, by turning to a broad measure like the productivity of a country. Let’s take productivity in the USA for example. Productivity generally measures output per worker, or more specifically the amount of goods and services produced by one hour of labor. The production of more goods and services with fewer hours worked allows for both higher standards of living and decreased inflationary pressure. With all the great technology at our fingertips you would expect that we would see huge gains in productivity. Our brains tell us this must be true. So let’s take a look…
- When we look at productivity trends, we see a startling trend. Increases in productivity are lower than than they have been in 40 years. Not only do we not live in the future we imagined, we are not even moving in the right direction. If you think about how many emails you get and how many meetings you are in, you could probably begin to see how this could be true. We aren’t getting more done per hour of work and we certainly aren’t getting more free time in our day. We purport that we reached peak email comprehension somewhere in 2006. [Click] Now we get so many emails, it is simply overwhelming and distracting. [CLICK] We’ve reached the limits of what email clients can do to help us with productivity. In fact, I would like to draw you to a conclusion that we and Atlassian share…
- Email and meetings are destroying individual productivity and team productivity [CLICK] and in turn this is destroying business. All of our efforts to ‘keep each other in the loop’ have stretched the tools we refer to as email and meetings beyond their respective capacities, and now we just aren’t seeing the productivity the gains we used to.
- So obviously, we need to find a better way. How do we fix this? After all this is why we are here today. We all want to fix this!
- If I show you a photo of Walt Disney, you instantly conjure up an image of what Walt Disney did. [CLICK] What you may not know is that he had a team of 9 amazing animators working with him on that very first Walt Disney film.
- You may know this basketball player, Michael Jordan, one of the world’s greatest basketball players, who won 6 different championships. Well in fact, no he didn’t. [CLICK] It was his team who won 6 championships. Amazing as he was, he couldn’t have won 6 different championships by himself.
- And you may know this guy… he’s built some of the tools we use every day. Built the original Macintosh and of course built the iPhone. Again, no he didn’t. 100’s of engineers worked on the Macintosh and more than 1,000 engineers made the iPhone come to life.
- As an Atlassian Expert, we want to spend time not celebrating the individual … [CLICK]
- but celebrating the team behind the individual that got the work done. That is a mission we share with Atlassian, and that is what we get up every day to do.
- The knowledge base is a critical element for any IT team. Confluence makes it easy to create, organize , update, and share knowledge whether it’s ‘how to install printer drivers for the 2nd floor printers’ or HR policy and procedures. all your critical knowledge is in one centralized place.
- Main point: Our products have unique capabilities helping teams Our products support a unique set of capabilities for teams. JIRA Software helps software teams better organize tasks and projects. Confluence is a place where teams can create and share content. HipChat focuses on real‑time messaging and communication. JIRA Service Desk focuses on simplifying the requests and response and the workflow around requesting service from another part of the organization and then managing and fulfilling that service. Bitbucket is a place where developers can manage and discuss code. Those are the unique collaborative capabilities of each of our product support teams. They unify a bunch of things for teams around people commenting, notifications, sharing, and @ mentioning, sort of the aspects of collaboration that really unite people around an object, whether it's a task, a page, or a message. That's what all of our products have in common.
- So you have an emergency at work and you need your global team to address the issue. How do you reach your team? [CLICK] Let’s try calling them… [CLICK] They are located on different floors in your office or different offices. [CLICK] In different time zones. And did you reach everyone? Were they are at their desks? Did you leave voicemails? Do you have everyone’s mobile number who wasn’t at their desk? Can you leave a message on their cell phone at this time of night? What about the newest team member? She never shared her cell number and hasn’t been issued her desk phone yet.
- So I guess you had better email everyone. You can at least CC everyone in hit everyone in one click of the button. Congratulations, you are 1 of 100 emails that your team will receive today. [Click] Assuming you haven’t left someone off the email. This is a cross-functional project after all, how do you keep up with the point person for every team that needs to know about this situation. Hopefully someone will mention something and bring them into the thread tomorrow if that case applies. Maybe you should quickly swing by your colleagues desk on the 5th floor and verify the point person for the cross-functional team.
- And of course ultimately, you’re all going to need to talk live, so really you better organize a meeting to just let everyone know what happened and be sure you can find out who else may need to know.
- There is a better way. I want to share the technology we refer to as Team Chat. Team Chat is a powerful alternative to never ending emails & meetings. Team Chat technology, like Atlassian’s HipChat, really solves a lot of fundamental challenges for simple team communication problem. [CLICK] Team chat brings all the advances in 1-to-1 communication we’ve seen from Instant Messaging clients from the consumer world like ICQ & MSN Messenger to What’sApp & Facebook Messenger [CLICK] and also, perhaps most profoundly, the Chat Room concept from Internet Relay Chat (IRC) clients used heavily by software developers, system administrators and gamers into the office. Adopting Team Chat looks a little bit like this…
- Team chat brings you access to everyone in not just your team, but everyone in your company. Team chat integrates with company wide directory and identity management systems to give you instant access to everyone you’ve met, might meet, work with or might one day work with. Team chat isn’t like Skype, where you add people one-by-one and have a mixture of family, friends and old school mates along with your business contacts. This access paradigm instantly resolves one of the largest hurdles in accessing team members and access to team members on dependent teams who you have never met before.
- And of course team chat isn’t just allowing direct, one-on-one private chat that you may be more familiar with through consumer messaging apps like iMessage, Facebook Messenger & WhatsApp. Team chat introduces the concept of Rooms. Let’s just look at this example, to see what I mean… In this example we are in a project room a, chat room created for the Website redesign projected. But I can easily toggle between projects, teams, and one to one chat. Rooms focused on teams or projects allow people to jump into and catchup to the conversation with complete context. [Click] On the left rail you have the rooms that you been invited to, joined or created. Some might be open rooms, that anyone in your company can find, join and contribute to and some might be private rooms, only viewable to those select people that have been invited - private rooms are not discoverable by the uninvited. Team chat is about having everyone that you need, in one place, where you can communicate. This contextual paradigm instantly resolves another of the largest hurdles in bringing all relevant team members together, in real time or asynchronously, including your team members on team members on dependent teams that who you have never met before. [Click] In this chat room, the first two messages at the top show an example of Chris Davis alerting everyone in the room to a specific message via the @all command. This sends his message about web traffic to everyone in the room ensuring he gets everyone’s attention. You could also @mention specific people in the room e.g. @ChrisDavis or just the people that are online now via the @here command. You can also see in the second message an example of the drag and drop file support support, where an image is rendered in the room itself, giving everyone with access to the room the same information. I should point out there is unlimited file storage for HipChat to make sure teams can collaborate forever after ;) We’ll talk about more of what you can see on this screen shot in a moment…
- One of the key features that makes Atlassian’s Enterprise Team Chat client HipChat less enterprises has to the emoticons. Emotions are powerful communication tools, that can convey so much and a sense of fun and personality. When words just aren't enough, you can always use an emoticon! Emoticons are more than just smiley faces, they're a whole language in themselves.
- Remember that unlimited file storage, well you can share files over HipChat. HipChat’s rich file preview automatically renders 80 types of files, giving you a chance to pop open the file to view, without having to download the file itself. Here is an example of what a PowerPoint deck would look like across devices. You can even HipChat a file to yourself for access later on. I have to admit I love it when I take a photo from a whiteboard session on my iPhone and I just HipChat myself a picture of the white board using HipChat’s quick view menu to attach “Last photo taken”! It is super fast and super handy! This is surely way the future was meant to be!
- Speaking of the future, one of the important things about HipChat is that it works on nearly every device including Windows, Mac, Linux, Android and iOS, including Apple Watch (we’re talking about the future of team work after all), and a web app for people who don’t want to install a client. Your team wants fast native apps, every app was built from scratch for speed. Together this liberates team members from their desks. HipChat lets you bring the office with you wherever you go. Work from home, the train, your kid's soccer game, your neighbor's cousin's bat mitzvah, you get the idea. No matter what your team is using and no matter where they are, you can keep in touch. Receiving HipChat notifications on your Apple Watch whilst at lunch allows you to quickly glance to see if the message is urgent, without skipping a beat. Allowing your team members to get rapid feedback on an issue whilst you are on your commute home via your Android or iOS clients keeps teams moving and dramatically accelerates teams and improves productivity.
- HipChat goes far beyond chatting, allowing teams to conduct 1:1 video and audio chat. This also supports automatic routing to logged in mobile devices. Where HipChat is in use and with pervasive mobile phone penetration across teams, many IT teams finding themselves stopping the default issuing of desk phones. With access to wi-fi, HipChat users can connect to team mates whilst traveling and avoid international roaming fees by providing a wifi enabled communication alternative.
- HipChat delivers Group and 1:1 chat with audio, video, and screen sharing, all of which can be uniquely hosted on your own servers. HipChat delivers Enterprise chat that feels less…enterprise-y For the more technically inclined you can host HipChat yourself as an OVA or AMI and leverage existing user directories via Active Directory and LDAP support. Integration with JIRA, Confluence, Bitbucket is easy or can include other tools your team loves. You can even migrate seamlessly from HipChat cloud to Server. HipChat’s Enterprise-ready security allows traffic auditing in and out of your server, giving your full control of messages and files.
- These innovations allow you to easily HipChat an individual, a team, a project team or just find how who wants to go out for lunch far faster and more effectively than emailing. HipChat can replace meetings, as you can just HipChat back and forth a few times to get rapid and cut-to-the-chase communication completed in record time. It is remarkable how fast teams learn to adopt team chat technology as an alternative to both emails and meetings. There is hope out there yet people!
- Team chat is your phone, company directory, and PBX system all rolled into one. It has audio, video and text so you can choose the mode of communication that is best and it’s wrapped with persistence which means when new people join the team they can have access to all the shared information and inside jokes. Take notice of the icons displayed next to the people here. Team chat provides user status, revealing whether your team mates are active and online, away from their desks, only available on their mobile phone clients or currently offline. This can quickly help you set expectations for your communications - from response time to ease of communication.
- You may have noticed, one of the team members here looks a little like C-3PO from Star Wars. That’s no accident. Increasingly your team isn't just people, it's also the systems, software and bots you have in place that your team relies on to get work done. Connecting everyone and every ‘thing’ is critical for rapid and comprehensive communication. The concept of using Chat to connect teams and technology has become known as ChatOps. At it’s basic level ChatOps is about bringing your team, and the software your team uses, together in one place so that your team can have access to the right information, at the right time, and communicate in real time about it. ChatOps allows you to bring your team, software and systems together, minimizing context switching to dramatically speed up comms and keeping the team fully informed.
- Let’s see what it looks like. [Click] HipChat delivers excellent integrations between Atlassian products, like JIRA as seen here. JIRA projects can be configured to send issue updates to a specific Room. Here you can see how alerts are piped in from critical systems like JIRA. This is linked to specific JIRA issues that affect this team. Now the team doesn’t have to bounce to another program to get an update. And it’s here for everyone to see and to communicate about if they need to, showing who created the issue and sharing the issue summary, whilst also revealing the issue type, priority, status and current assignee. This is a simple but powerful way to keep the team across all project tasks and issues that are being created and worked on. [Click] Finally, on the right rail are additional integrations that are set up to pipe relevant info into the room. So you have your team all together with each other and with the data that they care about. Try to do that in email.
- There are literally hundreds of integrations available for HipChat and a robust API allowing your own development teams to build custom integrations too.
- I want to share another innovation with you all today. A platform that can help people work on projects collaboratively, in a detailed yet light weight fashion, resulting in a further dramatic reduction to the email and meeting volume required to get work done.
- It wasn’t all that long ago that collaboration was a ‘nice to have’. [Click] You could line your teams up in silos: IT, Engineering, Marketing, all in one office, and have them go for their goals. Maybe it wasn’t intentional to put people in silos, but nevertheless that’s what happened. And there are lots of business activities that work perfectly fine in a silo. Like financial reporting within a small, onsite team. You don’t need a bunch of teams to collaborate on a tight financial reporting project, but stretch to budgeting covering multiple teams and you’ve got problems again. In fact, today there aren’t many projects that don’t need rich collaboration from cross-functional teams and individuals who can share, iterate and work on information and knowledge assets together. Yet the technology available to and the structure of knowledge teams make collaboration challenging at the best of times, requiring countless meetings and emails to get any real work done. In fact effective and seamless collaboration can be so hard, it’s almost like the entire organization has been cursed! Which is why we refer to these challenges as the curse of collaboration!
- Here is our personal pain scale for collaborating on content. Not so painful: “I added the comments in content’ this actually nice ;)”<click> A bit painful: “I wrote my comments as text, here’s my version underscore draft underscore paul”<click> A bit more painful: “ I added comments to an older version I didn’t know that there was a newer one”<click> Quite painful “Here is the new underscore final underscore final version. Please review again”<click> And the most painful comment when we work together on a document is “I changed everything, but forgot to turn on ‘track changes’” But we know the cure for all this
- Not only have we built our organizations into silos, we have also selected tools that make it hard to collaborate. Our current set of work tools, email, notepads, files, shared drives and even the pc can help us do a great job at creating deep, thoughtful work. But because all of our tools are centered around the individual they don’t make it easy to share that work or have others build on that work.
- Confluence successfully counteracts the curse of collaboration by placing knowledge, vs the individual, as the center of focus. Confluence provides an ever evolving source of truth, where information can be captured and made available to everyone. The change from an individual view to a knowledge, team or project view is profound for any organization. Now your team can consume the pieces of information they need, when they need it and contribute back to the knowledge of the group leveraging the collaborative nature of Confluence, building on the original wiki concept. Confluence leverages the collaborative nature of wikis but extends way beyond it by catering to the unique needs of collaboration in the enterprise, adding fine grained security at the space and page level for example. Got a job posting that is coming up for a yet to be announced position, draft it using security to lock it down to your direct manager and team only, allowing you to seek their input and iterations before opening it back up to a wider audience by simply removing the security restrictions. Have a new hire starting? Show them the new hire orientation page, and ask them to not only consume it but to also edit it by adding anything that was missing or deleting anything that was out of date. Now when the next person starts, they will be reading and editing an orientation page. If someone leaves, the team’s knowledge is captured and already available to the team. Critical information isn’t stuck in email or in their head. If you work on a distributed team, then Confluence becomes their saving grace, allowing them to keep everyone abreast of their contributions and visa-versa. Teams love it.
- Confluence is a place for projects and teams, where every project, team and individual can have their own space - a place where all the knowledge and information can be stored and linked. Information resides on pages and you can link just about anything in a page including files, databases, shared drives other cloud tools and, of course, other Confluence pages. This gives you an easy way to organize and house all your important knowledge, creating a source of truth if you will for your team, projects and organization as a whole.
- So rather than keeping you critical business information divided up into files on your laptop hard drive (accessible to no-one), or in emails or stuffed into private online folders, keep it organized in Confluence and put information at the center of your team. Avoid having great information that no one can access and use, avoid the curse of collaboration.
- Confluence’s powerful rich text editor gives you the power to create anything your team needs - meeting notes, product requirements, knowledge base articles - all on the web so everyone can contribute. The easy of use of this editor has been critical to Confluence’s success so far, helping teams get knowledge captured and shared within the organization. [CLICK] You can also simply discuss and give feedback on any Confluence page or attached file, with inline and pinned comments. No more ridiculous file_names_with_dates.doc or messy track changes. Users are encouraged to contribute through comments and through strong page version control, where any edit can always be reverted or reviewed.
- Confluence also allows you to query your organizational brain, allowing you to search across everything that has been contributed to Confluence - including pages, files, blogs, comments and email. This is incredibly powerful when it comes to tapping in to established organizational knowledge, especially with the strong search filters and advanced Confluence Query Language. Quick search as seen here on the right, also helps you jump to key results in record time.
- Modern teams are driven by the cycle of idea > debate > consensus > communication at the start of a project. You can see here a Project page. The right people are brought in at the right time to review the idea. Links to other pages, files and data to get the background information. You can zoom in or zoom out of the info as much as you want to get the level of detail you need to debate the idea. People can help build and add to the page with relevant research, data and opinions. Inline comments, for feedback on specific points, and page comments are designed to make it easy to leave feedback that help sharpen the idea, and surface issues at the outset. When consensus is reached you can note the decision that is made and who owns and and what happens now. In the future, if anyone wants to know more they can refer to the page. Sharing of the page can be done to communicate all the relevant info. You’ve now closed the loop, the project is ready for greatness.
- The knowledge base is a critical element for any IT team. Confluence makes it easy to create, organize , update, and share knowledge whether it’s ‘how to install printer drivers for the 2nd floor printers’ or HR policy and procedures. all your critical knowledge is in one centralized place.
- With search, popular posts and themes available from the marketplace you can create a company-wide intranet. Confluence works well as an intranet because it’s easy to create and share information. Here is an example of an intranet that Spotify has created with the help of a partner.
- With search, popular posts and themes available from the marketplace you can create a company-wide intranet. Confluence works well as an intranet because it’s easy to create and share information. Here is an example of an intranet that Spotify has created with the help of a partner.
- Main point: Our products have unique capabilities helping teams Our products support a unique set of capabilities for teams. JIRA Software helps software teams better organize tasks and projects. Confluence is a place where teams can create and share content. HipChat focuses on real‑time messaging and communication. JIRA Service Desk focuses on simplifying the requests and response and the workflow around requesting service from another part of the organization and then managing and fulfilling that service. Bitbucket is a place where developers can manage and discuss code. Those are the unique collaborative capabilities of each of our product support teams. They unify a bunch of things for teams around people commenting, notifications, sharing, and @ mentioning, sort of the aspects of collaboration that really unite people around an object, whether it's a task, a page, or a message. That's what all of our products have in common.
- Main point: Atlassian helps software teams plan, track, build & ship software faster and smarter Our portfolio provides everything that a modern software team would need in order to design, build, and deliver great software fast. From the very beginning we help teams with ideation and concepting. We help teams basically plan and track discreet work that's required for a software project. We help software developers share and collaborate around code and the actual building of the product so they can deliver it in time. We help peripheral parts of the software team collaborate around documentation, around specification, around requirements. We also help automate the deployment of software, so we improve the quality and the continuous integration of software as it's being built and delivered out to customers.
- **For the ‘Thank you’ slide, simply choose the same master slide as the intro card and delete the subtitle (unless you need it for good reason).