The Future of Learning: How to Make Knowledge Accessible In The New Normal

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The document discusses how learning and training needs to evolve from passive to on-demand to meet the needs of the new hybrid workplace. It notes the limitations of traditional classroom training and documentation in ensuring effective knowledge transfer and retention. A digital adoption platform is presented as a solution to make knowledge instantly accessible, contextual and personalized at the point of need. It argues this approach following the 70-20-10 model can help reimagine employee training and address challenges faced by learning and development leaders in today's changing work environment.

Software

The future of Learning:
How to make knowledge accessible in the new normal
15 Sep 2021

Dharshan Chandran
Product Marketing - Digital Adoption Expert
Speaker

3 Technology Patents Filed
Smart Context
Precise Element Selection
Auto-Testing
Our vision is to empower companies to maximize business outcomes
by eliminating technology complexities for their users
500+ Customers
100+ of Fortune 1000
Clients in 30+ Countries;
6 Ofﬁces (US, UK, Germany,
ANZ, India)
Strong Partnerships with GSIs
Wipro, Accenture, TCS, Infosys
CS Department of the year
(Stevies ABA) 2 times winner
CSAT ~97%
Customer-Driven innovation
About Whatﬁx

Agenda
Passive consumption to On-demand
Limitations to Learning
Reimagining employee training
How a Digital Adoption Platform can help
Q&A
Rise of Technology
Challenges faced by L&D leaders

We are living
in an age of
Instant Gratiﬁcation

#Uber #Netﬂix #Alexa
There’s a shift from
Passive Consumption to
On-Demand

We have new expectations
The way people consume
has changed
Contextual
Instant Experiential

Learning and Training is no different
Classroom training is
not always effective
Poor Retention
The Forgetting Curve
90% of knowledge acquired
in a classroom
is forgotten within 1 week
Documentation discovery
is time consuming
Lost Productivity
30% of a typical working day
is spent on
knowledge discovery
IDC
Learner behaviour is
changing
Reduced engagement
Today’s learners expect
knowledge to be instant,
contextual & experiential

Rise of Technology
$4 Million
Spend per year
Blissfully
50%
Increase in spend
in 2 years
2000
Employees
288
Apps
Without the proper know-how, the tools & technology meant to
propel us forward may end up holding us back

Collaboration
ATS End-User
Computing
HCM LMS CRM/ERP/SCM Support Tools
Multiple applications for end users

Limitations to Learning
Multiple Software
Systems
Unique & Complex
Workﬂows
Continuous Feature
Upgrades
Decentralized Access
to Knowledge

Hybrid workplace
87% of employees prefer
a ‘hybrid’ working model
Forbes
Skill gap
90% of executives are currently
dealing with skill gaps
McKinsey
Change management
70% of digital transformation projects
fail due to employee resistance
McKinsey
Challenges faced by L&D leaders

A Remote Workforce poses different challenges
Information discovery time increases
Peer help is not instant. Query resolution takes longer than normal
Traditional classroom training is non-existent
Remote training has its limitations in terms of social interaction
Learners get disengaged
Knowledge delivery is not instant and contextual. Learners become disengaged
Support queries shoot up
L1 support queries increase exponentially, overwhelming the support team

2020 needed Reaction.
2021 (and beyond) needs Transformation.

Reimagine Employee Training
Learning by doing
Formal education
Corporate
learning
Peer interaction
70-20-10 Model

Just enough
Bite sized information
Just in time
At the moment of need
Just for me
Personalized at scale
Reimagine Employee Training

Digital Adoption Platform (DAP)
Digital Adoption Playbook 2020 - Everest Group

Making knowledge accessible with a DAP
Personalized
onboarding
Step-by-step
interactive walkthrough
Contextual
Self Help
Multiformat
Content

Thank you for joining us today!
engage@whatfix.com whatfix.com
If you have any further questions, reach out to us at

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https://www.onlineretailtoday.com/frs/26085324/mapping-digital-transformation--retail-s-strategic-shift Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredible opportunities. This session will cover: • How to prepare your organization for the changes and challenges that come with digital transformation • Gaining support for transformation from key stakeholders • Creating a timeline, defining success, assessing your skills, and rallying your team for the journey ahead • Navigating the complex, challenging, and growth-enabling path of transitioning your business to a new tech architecture

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1. The future of Learning: How to make knowledge accessible in the new normal 15 Sep 2021

2. Dharshan Chandran Product Marketing - Digital Adoption Expert Speaker

3. 3 Technology Patents Filed Smart Context Precise Element Selection Auto-Testing Our vision is to empower companies to maximize business outcomes by eliminating technology complexities for their users 500+ Customers 100+ of Fortune 1000 Clients in 30+ Countries; 6 Ofﬁces (US, UK, Germany, ANZ, India) Strong Partnerships with GSIs Wipro, Accenture, TCS, Infosys CS Department of the year (Stevies ABA) 2 times winner CSAT ~97% Customer-Driven innovation About Whatﬁx

4. Agenda Passive consumption to On-demand Limitations to Learning Reimagining employee training How a Digital Adoption Platform can help Q&A Rise of Technology Challenges faced by L&D leaders

5. We are living in an age of Instant Gratiﬁcation

6. #Uber #Netﬂix #Alexa There’s a shift from Passive Consumption to On-Demand

7. We have new expectations The way people consume has changed Contextual Instant Experiential

8. Learning and Training is no different Classroom training is not always effective Poor Retention The Forgetting Curve 90% of knowledge acquired in a classroom is forgotten within 1 week Documentation discovery is time consuming Lost Productivity 30% of a typical working day is spent on knowledge discovery IDC Learner behaviour is changing Reduced engagement Today’s learners expect knowledge to be instant, contextual & experiential

9. POLL 1

10. Rise of Technology $4 Million Spend per year Blissfully 50% Increase in spend in 2 years 2000 Employees 288 Apps Without the proper know-how, the tools & technology meant to propel us forward may end up holding us back

11. Collaboration ATS End-User Computing HCM LMS CRM/ERP/SCM Support Tools Multiple applications for end users

12. Limitations to Learning Multiple Software Systems Unique & Complex Workﬂows Continuous Feature Upgrades Decentralized Access to Knowledge

13. Hybrid workplace 87% of employees prefer a ‘hybrid’ working model Forbes Skill gap 90% of executives are currently dealing with skill gaps McKinsey Change management 70% of digital transformation projects fail due to employee resistance McKinsey Challenges faced by L&D leaders

14. A Remote Workforce poses different challenges Information discovery time increases Peer help is not instant. Query resolution takes longer than normal Traditional classroom training is non-existent Remote training has its limitations in terms of social interaction Learners get disengaged Knowledge delivery is not instant and contextual. Learners become disengaged Support queries shoot up L1 support queries increase exponentially, overwhelming the support team

15. 2020 needed Reaction. 2021 (and beyond) needs Transformation.

16. Reimagine Employee Training Learning by doing Formal education Corporate learning Peer interaction 70-20-10 Model

17. Just enough Bite sized information Just in time At the moment of need Just for me Personalized at scale Reimagine Employee Training

18. POLL 2

19. Digital Adoption Platform (DAP) Digital Adoption Playbook 2020 - Everest Group

20. Making knowledge accessible with a DAP Personalized onboarding Step-by-step interactive walkthrough Contextual Self Help Multiformat Content

21. DEMO

22.

23.

24.

25. QUESTIONS ?

26. Thank you for joining us today! engage@whatfix.com whatfix.com If you have any further questions, reach out to us at

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