The document provides information about "The Future of Digital Banking: Asia Pacific" conference happening on March 15-16, 2016 in Singapore. It includes a list of over 20 expert speakers from companies like HSBC, BankMobile, DBS, Westpac, and Google that will discuss key developments in digital banking. Attendees will gain an understanding of putting customers at the center of digital strategies and learn about topics like mobile banking, payments, and partnerships. The conference will explore opportunities for innovation and how banking may change by 2020. It is described as an important event for senior banking professionals to attend.
Find the Gaps with a Customer Experience Map CRMEvolution 2014jhewitt98
Businesses are constantly seeking ways to more accurately predict customer behavior and attitudes. Analytical models and market research offer robust information, but are you overlooking an innovative approach to discover what your customers are thinking and doing? Customer experience maps examine customer emotions and attitudes through the learn, buy, enjoy, and advocate stages of the customer life cycle. The map identifies the gaps in your customer experience and delivers a framework for effectively improving it. This presentation walks you through the process of creating a customer experience map and gives real-world examples of how a major financial institution and an entertainment loyalty program were able to use their maps to identify gaps in their communications and processes.
Challenges for the Future of Retail BankingDesignit
Digital transformation in retail banking is a thriving and complex phenomenon. We at Designit try to make sense of it by identifying leading trends in three deeply interdependent categories: new enabling technologies, new customer expectations, and new strategic trends. The future holds uncertainty and promise, but some immediate actions are patently necessary for banks that want to stay relevant in an increasingly dynamic scenario.
Presentation: Digital Financial Wellness: The Future of Money
Presented by: Mohamed Khalil, Head of Product, Data & Marketing, Moven
Mobile technology coupled with data and behavioral sciences now allow for highly personalized, real time interactions that alter consumer behaviors. This talk will examine how the retail financial services model must adapt to survive this digital disruption.
http://www.bdionline.com/
Find the Gaps with a Customer Experience Map CRMEvolution 2014jhewitt98
Businesses are constantly seeking ways to more accurately predict customer behavior and attitudes. Analytical models and market research offer robust information, but are you overlooking an innovative approach to discover what your customers are thinking and doing? Customer experience maps examine customer emotions and attitudes through the learn, buy, enjoy, and advocate stages of the customer life cycle. The map identifies the gaps in your customer experience and delivers a framework for effectively improving it. This presentation walks you through the process of creating a customer experience map and gives real-world examples of how a major financial institution and an entertainment loyalty program were able to use their maps to identify gaps in their communications and processes.
Challenges for the Future of Retail BankingDesignit
Digital transformation in retail banking is a thriving and complex phenomenon. We at Designit try to make sense of it by identifying leading trends in three deeply interdependent categories: new enabling technologies, new customer expectations, and new strategic trends. The future holds uncertainty and promise, but some immediate actions are patently necessary for banks that want to stay relevant in an increasingly dynamic scenario.
Presentation: Digital Financial Wellness: The Future of Money
Presented by: Mohamed Khalil, Head of Product, Data & Marketing, Moven
Mobile technology coupled with data and behavioral sciences now allow for highly personalized, real time interactions that alter consumer behaviors. This talk will examine how the retail financial services model must adapt to survive this digital disruption.
http://www.bdionline.com/
Design Teams as connectors for organisational changeHarriet Wakelam
Financial services innovation is exploding in London however; there is the emergence of a two-speed innovation culture where banks and start-ups work together and against each other in an uneasy and sometimes volatile partnership. This talk shares the most exciting directions from the big smoke but also looks at the huge opportunities for the experience design skills of idea connection, cross-disciplinary action and collaboration. Find out how what you know is more valuable than you think.
Opportunities for disruption in Financial Services (with a mobile focus)Nadya.Powell
A talk given at the IPA on opportunities for disruption in Financial Services with a focus on mobile. Three strategies to employ, case studies and three golden rules. Thanks to Zoe Decool for research help.
Niche Life Insurance Website Formula - Grow your digital life insurance busin...Grant Weherley
Learn how to grow your digital life insurance business with Jeff Root, the host of the “Modern Life Insurance Selling Podcast” at www.selltermlife.com.
The slides were made by Monetize Your Expertise for the upcoming online course launch. Learn more at http://monetizemyexpertise.com.
Eyes wide shut: Global insights and actions for banks in the digital ageIgnasi Martín Morales
We know what banks want to achieve.
We know how they can achieve it. What we
want to explore further is how close banks
are to achieving their digital goals, both
now and over the next few years. So we
asked 157 senior IT executives, CIOs, CTOs
and other heads of technology spanning
14 primary markets for their thoughts on
digital banking’s potential for today – and
tomorrow. This paper presents the findings
of our study and examines the implications
of our findings for banking technology
executives.
Disruption, mobile and financial servicesNadya Powell
A presentation given for the IPA on disruption, mobile and financial services. Three strategies to employ and the best disruptive uses of mobile out there. Thanks to Zoe Decool for research help.
Keynote de Ron Shevlin en Next Bank Madrid 2013finnovar
Esta fué la presentación de Ron Shevlin en el Next Bank Madrid del pasado 25 de Junio 2013. Ron Shevlin es Senior Analyst de Aite Group y Autor del blog Snarketing2.0.
This ppt is based on how DBS Bank has achieved digitization, vision, mission, profit, growth, market strategy, history, details, limitations, achievements, awards, CEO, products, applications they created, charts. This case study will give brief about how they become digitally strong and powerful in Asian market
Fading Money: the future of home banking and financial services.
The first generation of digital Banks and financial services tried to transform an obscure world into something that could be used by everyone. The first scope was just enabling the access to daily basic functionality through simple web services but many things changed after. The advent of mobile solutions, tablet and smart sensors (beacon, NFC, portable card reader etc.) changed completely the actual landscape and banks needs to adapt their service experiences following new principles: simple, cross-channel and tailored.
Starting from the pillars of modern banking solutions we’ll discover the impact of big data on personal finance management, the role of mobile and desktop interfaces today and how physical branches are reinventing their role to follow this ever-evolving ecosystem.
We’ll discover also how intelligent systems can create tailored financial experiences for mass market, supporting the user in improving his knowledge of economics and creating personalized offers based on analytics and data tracking.
Today home banking is becoming a commodity and user are considering banks more and more as modern personal wallets. Tomorrow artificial intelligence, personal financial advisor, smart branch, wearable devices and the overall cross channel strategy will become the key factors of products differentiation.
How disruptive Innovation can be realized in Banking & Insurance
Why is this successful?
- results are almost guaranteed due to the funnel
- winning ideas are likely to be AWESOME, because they have seen many iterations
- bad ideas drop out immediately high cost savings
- highly motivated employees
We create new products/services, entire startups or a digital unit for you
With our approach, team, technology and entrepreneurial attitude we identify, validate and evolve business opportunities and quickly turn them into highly profitable businesses – potentially even realizing a disruptive product. We have a proven track record with top market players across a wide range of industries. Talk to us to see how we can develop awesome ideas for your digital future.
We love to design the future – together with you.
1 | Robust Framework
A blend of the best Silicon Valley-proven methodologies forms our comprehensive framework:
Design Thinking
Business Model Generation,
Lean Startup, Lean Marketing, Lean Analytics,
Customer Development,
Agile, Scrum, Kanban …
We guide the project team throughout the process using our framework.
1 | New products, services and disruptive business ideas
We build digital products and services for B2C and B2B that we validate in multiple iterations with your potential customers. In the next stage, we launch the product/service as a Minimum Viable Product (MVP) to validate it by a larger target group and that’s when we start pivoting and tweaking. If customers love the product/service and are willing to pay for it, we consider the product investment ready and that’s when we start growth-hacking the new business. Naturally, all decisions are data-driven.
THIS IS AWESOME - Company Builder
2 | From new departments to entire startups
New products and services lead to:
a new venture as an autonomous business that may later be reintegrated back into your existing organization
a new department within your exiting organization
adoption by an existing department within your organization
You can count on our experience, knowhow and resources every step of the way.
3 | Innovation unit / Digital unit
Talk to us if you want to set up your own innovation or digital unit within your organization. We can get you standing on your own two feet by training you to use our framework and handing over everything you need to run the CATAPULT™ software stack on your own. Technology
With our HR, training and mentoring programs, we’re with you every step of the way until you’re ready to run independently. Talents
Leveraging Geo-Spatial (Big) Data for Financial Services SolutionsCapgemini
For effective decision making, Big Data needs to be delivered at the right level of granularity at the right time. Capgemini’s FS BIM Innovation Practice, working through our Mastermind and Greenhouse processes to ensure a focus on real-world client issues, has developed a Reference Architecture (RA) based upon HP HAVEn to achieve these goals.
While Geo-Spatial Data has traditionally been applied to non-FS domains, effective application of this data has the potential to improve decision-making in FS, including in the areas of underwriting and pricing, claims, and bank and credit card fraud.
Presented at HP Discover Barcelona 2014 by:
Guillaume Runser - WW Solutions Marketing, HP
Ernest Martinez - Global Head - FS BIM Banking, Capgemini
Stephen Williams - BIM Innovation Practice Head, Capgemini
“Digital is the New Traditional Financial” TrendLab Webinar, 2015Bluespire Marketing
During this Bluespire TrendLab webinar, our experts dive into consumer preferences when it comes to digital marketing and discuss overarching technology trends/examples.
Main themes of the webinar included:
• Review of insights from exclusive property research, focusing on how consumers are engaging with financial institutions on websites, mobile applications and more.
• Highlights of industry research focusing on the transformation of mobile and consumer attitudes when it comes to other multi-purpose channels.
• Discussion of overarching technology trends and examples (i.e., iBeacons, Parallax websites, wearables)
• The latest into what’s driving digital content
Few years before we are using the cash for payments. When a digitalization occurs the way of payments gets changed. It helps our country to move next level of development. It creates more awareness to people about the payment innovation. Umamaheswari K | Santhiya R | Ragavi J"Payments Innovation" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-2 | Issue-3 , April 2018, URL: http://www.ijtsrd.com/papers/ijtsrd11150.pdf http://www.ijtsrd.com/management/innovation-and-product-dev/11150/payments-innovation/umamaheswari-k
Design Teams as connectors for organisational changeHarriet Wakelam
Financial services innovation is exploding in London however; there is the emergence of a two-speed innovation culture where banks and start-ups work together and against each other in an uneasy and sometimes volatile partnership. This talk shares the most exciting directions from the big smoke but also looks at the huge opportunities for the experience design skills of idea connection, cross-disciplinary action and collaboration. Find out how what you know is more valuable than you think.
Opportunities for disruption in Financial Services (with a mobile focus)Nadya.Powell
A talk given at the IPA on opportunities for disruption in Financial Services with a focus on mobile. Three strategies to employ, case studies and three golden rules. Thanks to Zoe Decool for research help.
Niche Life Insurance Website Formula - Grow your digital life insurance busin...Grant Weherley
Learn how to grow your digital life insurance business with Jeff Root, the host of the “Modern Life Insurance Selling Podcast” at www.selltermlife.com.
The slides were made by Monetize Your Expertise for the upcoming online course launch. Learn more at http://monetizemyexpertise.com.
Eyes wide shut: Global insights and actions for banks in the digital ageIgnasi Martín Morales
We know what banks want to achieve.
We know how they can achieve it. What we
want to explore further is how close banks
are to achieving their digital goals, both
now and over the next few years. So we
asked 157 senior IT executives, CIOs, CTOs
and other heads of technology spanning
14 primary markets for their thoughts on
digital banking’s potential for today – and
tomorrow. This paper presents the findings
of our study and examines the implications
of our findings for banking technology
executives.
Disruption, mobile and financial servicesNadya Powell
A presentation given for the IPA on disruption, mobile and financial services. Three strategies to employ and the best disruptive uses of mobile out there. Thanks to Zoe Decool for research help.
Keynote de Ron Shevlin en Next Bank Madrid 2013finnovar
Esta fué la presentación de Ron Shevlin en el Next Bank Madrid del pasado 25 de Junio 2013. Ron Shevlin es Senior Analyst de Aite Group y Autor del blog Snarketing2.0.
This ppt is based on how DBS Bank has achieved digitization, vision, mission, profit, growth, market strategy, history, details, limitations, achievements, awards, CEO, products, applications they created, charts. This case study will give brief about how they become digitally strong and powerful in Asian market
Fading Money: the future of home banking and financial services.
The first generation of digital Banks and financial services tried to transform an obscure world into something that could be used by everyone. The first scope was just enabling the access to daily basic functionality through simple web services but many things changed after. The advent of mobile solutions, tablet and smart sensors (beacon, NFC, portable card reader etc.) changed completely the actual landscape and banks needs to adapt their service experiences following new principles: simple, cross-channel and tailored.
Starting from the pillars of modern banking solutions we’ll discover the impact of big data on personal finance management, the role of mobile and desktop interfaces today and how physical branches are reinventing their role to follow this ever-evolving ecosystem.
We’ll discover also how intelligent systems can create tailored financial experiences for mass market, supporting the user in improving his knowledge of economics and creating personalized offers based on analytics and data tracking.
Today home banking is becoming a commodity and user are considering banks more and more as modern personal wallets. Tomorrow artificial intelligence, personal financial advisor, smart branch, wearable devices and the overall cross channel strategy will become the key factors of products differentiation.
How disruptive Innovation can be realized in Banking & Insurance
Why is this successful?
- results are almost guaranteed due to the funnel
- winning ideas are likely to be AWESOME, because they have seen many iterations
- bad ideas drop out immediately high cost savings
- highly motivated employees
We create new products/services, entire startups or a digital unit for you
With our approach, team, technology and entrepreneurial attitude we identify, validate and evolve business opportunities and quickly turn them into highly profitable businesses – potentially even realizing a disruptive product. We have a proven track record with top market players across a wide range of industries. Talk to us to see how we can develop awesome ideas for your digital future.
We love to design the future – together with you.
1 | Robust Framework
A blend of the best Silicon Valley-proven methodologies forms our comprehensive framework:
Design Thinking
Business Model Generation,
Lean Startup, Lean Marketing, Lean Analytics,
Customer Development,
Agile, Scrum, Kanban …
We guide the project team throughout the process using our framework.
1 | New products, services and disruptive business ideas
We build digital products and services for B2C and B2B that we validate in multiple iterations with your potential customers. In the next stage, we launch the product/service as a Minimum Viable Product (MVP) to validate it by a larger target group and that’s when we start pivoting and tweaking. If customers love the product/service and are willing to pay for it, we consider the product investment ready and that’s when we start growth-hacking the new business. Naturally, all decisions are data-driven.
THIS IS AWESOME - Company Builder
2 | From new departments to entire startups
New products and services lead to:
a new venture as an autonomous business that may later be reintegrated back into your existing organization
a new department within your exiting organization
adoption by an existing department within your organization
You can count on our experience, knowhow and resources every step of the way.
3 | Innovation unit / Digital unit
Talk to us if you want to set up your own innovation or digital unit within your organization. We can get you standing on your own two feet by training you to use our framework and handing over everything you need to run the CATAPULT™ software stack on your own. Technology
With our HR, training and mentoring programs, we’re with you every step of the way until you’re ready to run independently. Talents
Leveraging Geo-Spatial (Big) Data for Financial Services SolutionsCapgemini
For effective decision making, Big Data needs to be delivered at the right level of granularity at the right time. Capgemini’s FS BIM Innovation Practice, working through our Mastermind and Greenhouse processes to ensure a focus on real-world client issues, has developed a Reference Architecture (RA) based upon HP HAVEn to achieve these goals.
While Geo-Spatial Data has traditionally been applied to non-FS domains, effective application of this data has the potential to improve decision-making in FS, including in the areas of underwriting and pricing, claims, and bank and credit card fraud.
Presented at HP Discover Barcelona 2014 by:
Guillaume Runser - WW Solutions Marketing, HP
Ernest Martinez - Global Head - FS BIM Banking, Capgemini
Stephen Williams - BIM Innovation Practice Head, Capgemini
“Digital is the New Traditional Financial” TrendLab Webinar, 2015Bluespire Marketing
During this Bluespire TrendLab webinar, our experts dive into consumer preferences when it comes to digital marketing and discuss overarching technology trends/examples.
Main themes of the webinar included:
• Review of insights from exclusive property research, focusing on how consumers are engaging with financial institutions on websites, mobile applications and more.
• Highlights of industry research focusing on the transformation of mobile and consumer attitudes when it comes to other multi-purpose channels.
• Discussion of overarching technology trends and examples (i.e., iBeacons, Parallax websites, wearables)
• The latest into what’s driving digital content
Few years before we are using the cash for payments. When a digitalization occurs the way of payments gets changed. It helps our country to move next level of development. It creates more awareness to people about the payment innovation. Umamaheswari K | Santhiya R | Ragavi J"Payments Innovation" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-2 | Issue-3 , April 2018, URL: http://www.ijtsrd.com/papers/ijtsrd11150.pdf http://www.ijtsrd.com/management/innovation-and-product-dev/11150/payments-innovation/umamaheswari-k
el incendio
es un fuego de grandes proporciones que se desarrolla sin control, el cual puede presentarse de manera instantánea o gradual, pudiendo provocar daños materiales, interrupción de los procesos de producción, pérdida de vidas humanas y afectación al ambiente.
Case study: DBS's digitalization in Southeast AsiaSahil Gupta
DBS Bank‘s internationalization strategy is built on the cornerstone of a customer-centric digital platform which goes beyond banking by focusing on the customer’s lifestyle and evolving needs. EY has been a proud collaborator to DBS in this journey, advising on the formulation of strategy for Indonesia.
Case study: DBS's digitalization in Southeast AsiaVarun Mittal
DBS Bank‘s internationalization strategy is built on the cornerstone of a customer-centric digital platform which goes beyond banking by focusing on the customer’s lifestyle and evolving needs. EY has been a proud collaborator to DBS in this journey, advising on the formulation of strategy for Indonesia.
Building a truly digital banking model remains a challenge for most domestic banks. While it’s true that there is no such thing as a sure recipe for success, some key ingredients are essential to a successful digitized bank. They are the SIX imperatives of digital banking that we will discuss in this whitepaper.
Impact of Digital Banks on Incumbents in SingaporeVarun Mittal
Incumbents have to act now in order to be prepared for the digital bank launch in Singapore by 2021. The New Digital Banks (NDBs) aim to launch customer-centric, differentiated products to meet
their lifestyle goals along with simple and superior user experience.
The new age customers expect transparency and frictionless
experience from their banks.
The incumbent banks should leverage the trust and relationship
built with their customers over the years. They should re-evaluate
their strategy, invest in understanding customers’ needs and enable a digital experience that is at par with leading technology players in the market. Incumbents should take timely action by choosing a viable option to position their business ahead of competition and disruption!
The Art of Banking: How to Accelerate Your Customer JourneyAppian
Commercial bankers operate in a highly complex
environment. With a digital platform, bankers can take
advantage of immediate on-boarding improvements
and advance their digital transformation strategy to win
the customer at digital speed.
Learn even more about accelerating you customer journeys in this in-depth blog: http://ap.pn/2eYQQTo
Digital Transformation is far beyond just moving from traditional banking to a digital world. It is a vital change in how banks and other financial institutions learn about, interact with and satisfy customers.
In this edition of “The 10 Renowned E-Banking Solution Providers of 2021” we are enlisting organizations that are most renowned for offering reliable and innovative E-Banking Solutions. Featuring on the cover of this edition is VeriPark, a global solutions provider for financial institutions. Since its inception, the company is helping its clients to turn their processes into digital environments. It works collaboratively with clients to develop innovative technology strategies and solutions, touching millions of people every day and bringing the promise of digital transformation to life.
Accessibility of Digital Banking on Customer Satisfaction: National bank of K...iosrjce
Banks have been forced to deleverage and identify alternative sources of value as a result of increased
regulations and competitive challenges. This has led to the introduction of digital banking where technology is
mostly embraced while carrying transactions. However, customers are still waiting for this new banking
experience, touted as a revolutionary transformation that will bring many new features, including anytime and
anywhere banking, ultra-fast response times, and omnipresent advisors. The objective that guided the study: To
establisheffect of accessibility of digital banking on Customer Satisfaction case of National Bank of Kenya,
Bungoma County. The target population for the study was bank customers and banking staff from National Bank
in Bungoma County and a sample size of 417. Descriptive survey design was undertaken. Data was collected
using questionnaires, interview schedules and document reviews. Analysis was done with the aid of Statistical
Package for Social Sciences where both descriptive and correlation analysis were performed. The findings of
the study established there was a significant relationship between accessibility of digital banking and
customer’s satisfaction, χ2
(6, N=350) =390.74, P= 0.00. The study recommends that Mobile banking and POS
terminals, need to come up with an application that can be used to enhance digital banking.
10 Influential Leaders Defining the Future of Digital Banking in 2024.pdfciolook1
Mario Benedict exemplifies this blend of expertise, serving the dual priorities for companies striving to streamline payments while ensuring regulatory compliance. Being a seasoned professional with a wealth of experience in digital channels and connectivity, he brings a depth of knowledge and strategic insight to every endeavor.
Similar to The Future of Digital Banking Asia Pacific 2016 (20)
10 Influential Leaders Defining the Future of Digital Banking in 2024.pdf
The Future of Digital Banking Asia Pacific 2016
1. Andrew Connell
Head of Digital, APAC
HSBC
Jay Sidhu
Chief Executive Officer
BankMobile
Luvleen Sidhu
Chief Strategy Officer
BankMobile
Neal Cross
Chief Innovation Officer
DBS
Vikram Nimkar
Country Head of India
Westpac Premium Bank
Michael Yue
Head of Banking and
Financial Services
Google
With more than 150 of your peers and over 20 expert speakers discussing
the key developments in the industry both this year and next, The Future of
Digital Banking: Asia Pacific is the only event you and your colleagues need
to attend in 2016.
Stephen Bowe
Head of Digital
BNZ
Warren Cammack
Head of Innovation
Vietnam International Bank
Vivek Bhanot
Head of Business Intelligence
VP Bank Vietnam
Li Shu-Pui
Head of Financial
Infrastructure Development
Hong Kong Monetary Authority
Raj Dhamodharan
Group Head of Emerging
Payments, Asia Pacific
Mastercard
Nektarios Liolios
Global Managing Director
Startupbootcamp FinTech
www.marketforce.eu.com/digibankingasia
Early registration
rates available
Book before 26th
February to save $200
Exclusive rates for
financial institution
professionals
available
This conference
brings together an
impressive range of
top flight speakers
to address the new
opportunities and
challenges that the
industry is facing
both today and in the
future”
CEO, Barclays
The Future of Digital Banking:
Asia Pacific
Explore the opportunities of today and tomorrow with
leading innovators and pioneers
15th & 16th March 2016
Suntec, Singapore
PRAISE FROM A PREVIOUS
MARKETFORCE BANKING EVENT:
2. 2
For More information, please visit the website
1
09.00 Welcome address by Marketforce
09.05 Chair’s opening remarks
Putting the customer at the centre of your
digital strategy
09.10 Designing a customer-centric digital bank
• How best can banks ensure services suit the customer’s
needs rather than their own?
• In what respect are existing digital strategies failing to meet
customers’ requirements?
• Insider knowledge: how best can banks pre-empt customer
demands?
• What new opportunities does digital banking present for
providing value-adding services?
Andrew Connell, Head of Digital, APAC, HSBC
09.30 Creating a digital offering that builds loyalty
• To what extent can valuable relationships be developed online
rather than face-to-face?
• What are the key ways in which you can secure loyalty in a
digital context?
• How can analytics be used to offer new and better services
that encourage loyalty?
Stephen Bowe, Head of Digital, BNZ
09.50 Advisory session
10.10
P2P
!
?
!
P2P
Leaders’ Forum
Constructing the ultimate customer-centric digital experience
• What more do banks need to do to be truly customer-centric?
• Are banks keeping pace with consumer behaviour?
• How can the industry better understand the customer’s
needs?
• What is the best process to ensure successful digital design?
• What digital lessons can be learnt from other industries?
• How best can banks convey their new customer-centric
strategy to the public?
Andrew Connell, Head of Digital, APAC, HSBC
Kim Downs, Innovation and Digital Client Experience, APEA
Lead, ANZ
Stephen Bowe, Head of Digital, BNZ
10.40 Refreshments
Overcoming the challenges to digital banking
11.10 Producing a digital-friendly culture
• In what ways can you best inspire innovation throughout your
bank?
• Encouraging innovation and invention: obtaining ideas from
every level
• What can be done to attract the right kind of people to the
banking sector?
• Keeping the ball rolling: how to maintain a future-facing
attitude
Vikram Nimkar, Country Head of India, Westpac Premium Bank
11.30 The next decade of banking technology
• How does existing technology need to change in order to
achieve digital leadership?
• How can you limit effects on the customer during the
transition phase to digital?
• What role could cloud banking have to play?
• How can you ensure security remains strong as technology
advances?
Ali Aziz, Chief Information Technology Officer, Bank Rakyat
The Future of Digital Banking: Asia Pacific
15th & 16th March | Suntec, Singapore
Day 1 - tuesday 15th march 2016With two decades of experience producing
conferences for the banking sector around the
world, Marketforce brings you The Future of
Digital Banking: Asia Pacific. This event will offer
senior professionals from across the industry the
opportunity to come together and discuss new
ideas and learn fresh insights from those leading
the change.
• Gain greater understanding of the power of putting the
customer at the forefront of digital strategy
• Learn about encouraging customers to use digital
channels and the possibilities of digital marketing
• Explore the potential of mobile banking and the
latest developments in mobile payments
• Uncover the secret to working in Fintech and how to
build successful partnerships
• Take part in discussions on the future of innovation in
banking and how the industry might look in 2020
A well organised showcase of key
influencers and thought provoking
ideas from across the British banking
industry”
Head of Retail Banking and Wealth Management UK,
HSBC
Great speakers, excellent
networking opportunities”
Risk Consultant, KPMG
praise from previous
Marketforce banking events:
Hours of content9+
speakers20+
hours of networking4+
3. 3
7
6
5
4
11.50 Advisory session
12.10 Untapped Potential: Using Data And Analytics Effectively
• Importance of data
• Enterprise Information Management framework
• BI Maturity Curve: From reactive to predictive
• Real life application of predictive modelling
Vivek Bhanot, Head of Business Intelligence, VP Bank Vietnam
12.30 Questions
12.50 Lunch
Adoption and migration: encouraging current
consumers to use digital
14.05 Finding the Moments That Matter: A Google perspective
• Helping customers understand the value of digital
• What can be done to create a valuable and useful experience
for the customer?
• Challenging demographics: can all customers be persuaded to
use digital?
• What strategies are key to enabling customers to use digital
effortlessly?
• Should services offered to customers be digital by default?
Michael Yue, Head of Banking and Financial Services, Google
14.25 Advisory session
14.45
P2P
!
?
!
P2P
Case Study: using digital marketing to
encourage adoption
15.05 Questions
15.20 Refreshments
Pursuing new markets through digital technology
16.10 Banking the unbanked: a whole new customer base
• What are the key strategies for encouraging unbanked
consumers to join your bank?
• How can digital products be adapted to suit those who have
never banked before?
• How can you know your new online customers well enough to
ensure robust security?
• Will targeting this market work for all banks or only some?
Rana Peries, Director, Innovation and Digital, Barclays
16.30 Mobile Money – the game changer has arrived
• Evolution of mobile money in emerging markets: what have we
seen?
• How will mobile money build on banking the underbanked?
• Potential to bring Global Corporates into the eco-system:
cashless payments in the B2C and C2B space
• Standard Chartered Bank’s participation: forging partnerships
with Mobile Wallet Providers to grow these eco-systems
Namita Lal, Managing Director, Global Head, Mobile Money,
Transaction Banking, Standard Chartered
16.50 Questions
17.05 Chair’s closing remarks and end of day one
09.00 Chair’s opening remarks
Regulating digital banking
09.05
P2P
!
?
!
P2P
Opening Keynote Address
Modernising banking regulation for the digital age
• How high a priority is adapting banking regulation for the
digital age?
• What are the regulators’ key concerns about banking through
digital channels?
• Setting in place new security procedures: how do regulators
view new innovations?
• What role can regulation play in speeding up digital adoption
and development?
Li Shu-Pui, Head of Financial Infrastructure Development, Hong
Kong Monetary Authority
09.25 Questions
Making banking mobile
09.30
P2P
!
?
!
P2P
Case Study
Mobile-only banking – creating the pocket-sized bank
Jay Sidhu, Chief Executive Officer, BankMobile
Luvleen Sidhu, Chief Strategy Officer, BankMobile
09.50 Using apps to achieve increased customer value
• What apps will customers find useful?
• What services can you offer through mobile and tablet apps
specifically to increase sales?
• Will a single app be able to handle all aspects of digital
banking?
• How significant is the return on investment on non-core
banking app design and launch?
10.10 Advisory session
10.30 Developing payments for the mobile world
• What changes are needed to ensure customers can do
everything on their mobiles?
• How will contactless payments develop alongside mobile
technology?
• What are the key new technologies that will take mobile
payments to the next level?
• How significant a threat or opportunity do digital wallets
present?
Raj Dhamodharan, Group Head of Emerging Payments, Asia
Pacific, Mastercard
10.50 Questions
11.10 Refreshments
The future of banking channels
11.40 Guaranteeing a seamless multi-channel experience
• Why is a multi-channel presence fundamental to digital
success?
• What changes are needed to ensure customers can move
across channels seamlessly?
• What is the best way of achieving a single customer view
across multiple channels?
• What developments are needed to keep pace with changing
customer behaviour?
Day 2 - Wednesday 16TH MARCH 2016
e at www.marketforce.eu.com/digibankingasia
4. 9
8
12.00 Advisory session
12.20 Digitising physical channels: developing smart branches and
ATMs
• What will the role of the branch be in 2020 and how should
banks prepare?
• Will digital channels complement or replace traditional
branches and ATMs?
• Which smart devices need to be incorporated into the modern
branch?
• How can you utilise ATMs to either replace or complement a
branch presence?
12.40 Questions
12.55 Lunch
An exploration of the possibilities for innovation
in FinTech and beyond
14.10 “Winter is coming”: how 5 types of Fintech will dramatically
change the financial world
• Building the engines of innovation: how can we create a
culture of innovation?
• Barriers to innovation: how to overcome them
• What does the future hold for innovation?
Neal Cross, Chief Innovation Officer, DBS
14.30 Advisory session
14.50 Accelerating start-ups: exploring opportunities for banks in
FinTech
• What are the key benefits of being a start-up developer?
• How can you best discover promising start-ups?
• What strategies are key to nurturing innovation?
• How can you strike the right balance to keep both partners
happy?
Nektarios Liolios, Global Managing Director, Startupbootcamp
FinTech
15.10 Questions
A vision for banking in 2020
15.25 P2P
!
?
!
P2P
Panel Discussion and Mobile Voting
Predicting the future of innovation in banking
Delegates will now have the opportunity to vote on a series of
questions using their mobile devices. The panel will discuss
poll results as they appear. Themes covered in the session will
include:
• Which innovations will prove key to achieving digital success?
• What are the main success factors in bringing an idea to
realisation?
• How useful is customer ideation in the innovation process?
• How likely is it that totally new developments will revolutionise
banking?
• What will banking look like in 2020?
Peter Fletcher Dobson, Digital Strategy Lead, KiwiBank
Warren Cammack, Head of Innovation, Vietnam International
Bank
Christopher Loh, Group Chief Strategy and Transformation
Officer, RHB
15.55 Chair’s closing remarks and end of conference
Interested in speaking, exhibiting or hosting an
event around the conference?
Tel: +44 (0)20 7760 8685
Email: sponsorenquiries@marketforce.eu.com
Marketforce events in Asia and in
Europe are models of professionalism.
I always enjoy taking part whether in
London or Singapore and they attract
a high calibre of speaker and a senior
audience.”
Peter Somers, Chief Executive Officer, Sprintpack and
Former Member of the Executive Board, bPost
Feedback from Marketforce’s
last conference held in Asia
Attendee
breakdown
Retail Banks
Specialist Consultants
Meet your peers from across the industry:
Attendee breakdown of a previous Marketforce
banking event
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The Future of Digital Banking: Asia Pacific
15th & 16th March | Suntec, Singapore
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