SlideShare a Scribd company logo
The CRM implementation of the project has been underway
for 3 months. Ben has been reviewing the invoices from the IT
vendor that is providing design and programming services for
the CRM implementation. Ben is working with this vendor on a
number of different projects, and there are a handful of people
that work on multiple projects for him, including the CRM
implementation. He just told you that there are some problems
with the invoices, and he is not sure what to do about them.
George is working on the CRM implementation and 2 other
smaller projects. His hours look okay when Ben first looks at
them. However, when Ben adds up George's hours for the past
month across all 3 projects, they total more than 65 hours per
week. Ben knows that George is barely on-site more than 4
hours per day and does not feel that George is producing
anything close to 65 hours of work.
Two hours per day were billed for Louise for 1 week when she
was on vacation. As far as Ben knows, Louise was not invited to
any project conference calls nor was there any critical project e-
mails sent to her during that time.
The rate for Betsy increased by 15% half-way through the
second invoice. No explanation was given.
Nothing was billed for Ron his entire first month on the project.

More Related Content

More from todd241

The Dark Side of the Force”Language & ProcessRisk Aversio.docx
The Dark Side of the Force”Language & ProcessRisk Aversio.docxThe Dark Side of the Force”Language & ProcessRisk Aversio.docx
The Dark Side of the Force”Language & ProcessRisk Aversio.docx
todd241
 
The Criminalization of American BusinessWhat do Bank of Americ.docx
The Criminalization of American BusinessWhat do Bank of Americ.docxThe Criminalization of American BusinessWhat do Bank of Americ.docx
The Criminalization of American BusinessWhat do Bank of Americ.docx
todd241
 
The Creation of the Ocean FloorSCI209Running head .docx
The Creation of the Ocean FloorSCI209Running head .docxThe Creation of the Ocean FloorSCI209Running head .docx
The Creation of the Ocean FloorSCI209Running head .docx
todd241
 
The creation of a weak acid titration plot is described in chapter 1.docx
The creation of a weak acid titration plot is described in chapter 1.docxThe creation of a weak acid titration plot is described in chapter 1.docx
The creation of a weak acid titration plot is described in chapter 1.docx
todd241
 
The Dark Ages World History Crash Course #141. The period b.docx
The Dark Ages World History Crash Course #141. The period b.docxThe Dark Ages World History Crash Course #141. The period b.docx
The Dark Ages World History Crash Course #141. The period b.docx
todd241
 
The Culturally Responsive Social Service Agency The Application o.docx
The Culturally Responsive Social Service Agency The Application o.docxThe Culturally Responsive Social Service Agency The Application o.docx
The Culturally Responsive Social Service Agency The Application o.docx
todd241
 
The cult of Machismo (masculine superiority) appeared early in Latin.docx
The cult of Machismo (masculine superiority) appeared early in Latin.docxThe cult of Machismo (masculine superiority) appeared early in Latin.docx
The cult of Machismo (masculine superiority) appeared early in Latin.docx
todd241
 
The CultureBooksdu r ing t he f ir s t se a son of her.docx
The CultureBooksdu r ing t he f ir s t se a son of her.docxThe CultureBooksdu r ing t he f ir s t se a son of her.docx
The CultureBooksdu r ing t he f ir s t se a son of her.docx
todd241
 
The CultureBooksduring the first season of her criti-.docx
The CultureBooksduring the first season of her criti-.docxThe CultureBooksduring the first season of her criti-.docx
The CultureBooksduring the first season of her criti-.docx
todd241
 
The critique of the Musical Cats must include the following informat.docx
The critique of the Musical Cats must include the following informat.docxThe critique of the Musical Cats must include the following informat.docx
The critique of the Musical Cats must include the following informat.docx
todd241
 
The CSI effect at university forensic science students’ telev.docx
The CSI effect at university forensic science students’ telev.docxThe CSI effect at university forensic science students’ telev.docx
The CSI effect at university forensic science students’ telev.docx
todd241
 
The Covid-19 pandemic caused a slow time during the Thanksgiving f.docx
The Covid-19 pandemic caused a slow time during the Thanksgiving f.docxThe Covid-19 pandemic caused a slow time during the Thanksgiving f.docx
The Covid-19 pandemic caused a slow time during the Thanksgiving f.docx
todd241
 
The Customer Experience and Value Creation Chapter 4 O.docx
The Customer Experience and Value Creation Chapter 4 O.docxThe Customer Experience and Value Creation Chapter 4 O.docx
The Customer Experience and Value Creation Chapter 4 O.docx
todd241
 
The Creation of the DHSDevelop an analytical PowerPoint® present.docx
The Creation of the DHSDevelop an analytical PowerPoint® present.docxThe Creation of the DHSDevelop an analytical PowerPoint® present.docx
The Creation of the DHSDevelop an analytical PowerPoint® present.docx
todd241
 
The Criminal Justice System Consists of three agencies1. .docx
The Criminal Justice System Consists of three agencies1. .docxThe Criminal Justice System Consists of three agencies1. .docx
The Criminal Justice System Consists of three agencies1. .docx
todd241
 
The Courts and Courtroom ActorsAssignment Content1.  .docx
The Courts and Courtroom ActorsAssignment Content1.  .docxThe Courts and Courtroom ActorsAssignment Content1.  .docx
The Courts and Courtroom ActorsAssignment Content1.  .docx
todd241
 
THE CRAB CANNERY SHIP 1 BUDDY, WERE OFF TO HEL.docx
THE CRAB CANNERY SHIP 1 BUDDY, WERE OFF TO HEL.docxTHE CRAB CANNERY SHIP 1 BUDDY, WERE OFF TO HEL.docx
THE CRAB CANNERY SHIP 1 BUDDY, WERE OFF TO HEL.docx
todd241
 
The Creativity CrisisBy Po Bronson and Ashley MerrymanFiled.docx
The Creativity CrisisBy Po Bronson and Ashley MerrymanFiled.docxThe Creativity CrisisBy Po Bronson and Ashley MerrymanFiled.docx
The Creativity CrisisBy Po Bronson and Ashley MerrymanFiled.docx
todd241
 
The course research paper is a formatted APA paper, double-spaced.  .docx
The course research paper is a formatted APA paper, double-spaced.  .docxThe course research paper is a formatted APA paper, double-spaced.  .docx
The course research paper is a formatted APA paper, double-spaced.  .docx
todd241
 
The Course Project provides an opportunity for you to practice and a.docx
The Course Project provides an opportunity for you to practice and a.docxThe Course Project provides an opportunity for you to practice and a.docx
The Course Project provides an opportunity for you to practice and a.docx
todd241
 

More from todd241 (20)

The Dark Side of the Force”Language & ProcessRisk Aversio.docx
The Dark Side of the Force”Language & ProcessRisk Aversio.docxThe Dark Side of the Force”Language & ProcessRisk Aversio.docx
The Dark Side of the Force”Language & ProcessRisk Aversio.docx
 
The Criminalization of American BusinessWhat do Bank of Americ.docx
The Criminalization of American BusinessWhat do Bank of Americ.docxThe Criminalization of American BusinessWhat do Bank of Americ.docx
The Criminalization of American BusinessWhat do Bank of Americ.docx
 
The Creation of the Ocean FloorSCI209Running head .docx
The Creation of the Ocean FloorSCI209Running head .docxThe Creation of the Ocean FloorSCI209Running head .docx
The Creation of the Ocean FloorSCI209Running head .docx
 
The creation of a weak acid titration plot is described in chapter 1.docx
The creation of a weak acid titration plot is described in chapter 1.docxThe creation of a weak acid titration plot is described in chapter 1.docx
The creation of a weak acid titration plot is described in chapter 1.docx
 
The Dark Ages World History Crash Course #141. The period b.docx
The Dark Ages World History Crash Course #141. The period b.docxThe Dark Ages World History Crash Course #141. The period b.docx
The Dark Ages World History Crash Course #141. The period b.docx
 
The Culturally Responsive Social Service Agency The Application o.docx
The Culturally Responsive Social Service Agency The Application o.docxThe Culturally Responsive Social Service Agency The Application o.docx
The Culturally Responsive Social Service Agency The Application o.docx
 
The cult of Machismo (masculine superiority) appeared early in Latin.docx
The cult of Machismo (masculine superiority) appeared early in Latin.docxThe cult of Machismo (masculine superiority) appeared early in Latin.docx
The cult of Machismo (masculine superiority) appeared early in Latin.docx
 
The CultureBooksdu r ing t he f ir s t se a son of her.docx
The CultureBooksdu r ing t he f ir s t se a son of her.docxThe CultureBooksdu r ing t he f ir s t se a son of her.docx
The CultureBooksdu r ing t he f ir s t se a son of her.docx
 
The CultureBooksduring the first season of her criti-.docx
The CultureBooksduring the first season of her criti-.docxThe CultureBooksduring the first season of her criti-.docx
The CultureBooksduring the first season of her criti-.docx
 
The critique of the Musical Cats must include the following informat.docx
The critique of the Musical Cats must include the following informat.docxThe critique of the Musical Cats must include the following informat.docx
The critique of the Musical Cats must include the following informat.docx
 
The CSI effect at university forensic science students’ telev.docx
The CSI effect at university forensic science students’ telev.docxThe CSI effect at university forensic science students’ telev.docx
The CSI effect at university forensic science students’ telev.docx
 
The Covid-19 pandemic caused a slow time during the Thanksgiving f.docx
The Covid-19 pandemic caused a slow time during the Thanksgiving f.docxThe Covid-19 pandemic caused a slow time during the Thanksgiving f.docx
The Covid-19 pandemic caused a slow time during the Thanksgiving f.docx
 
The Customer Experience and Value Creation Chapter 4 O.docx
The Customer Experience and Value Creation Chapter 4 O.docxThe Customer Experience and Value Creation Chapter 4 O.docx
The Customer Experience and Value Creation Chapter 4 O.docx
 
The Creation of the DHSDevelop an analytical PowerPoint® present.docx
The Creation of the DHSDevelop an analytical PowerPoint® present.docxThe Creation of the DHSDevelop an analytical PowerPoint® present.docx
The Creation of the DHSDevelop an analytical PowerPoint® present.docx
 
The Criminal Justice System Consists of three agencies1. .docx
The Criminal Justice System Consists of three agencies1. .docxThe Criminal Justice System Consists of three agencies1. .docx
The Criminal Justice System Consists of three agencies1. .docx
 
The Courts and Courtroom ActorsAssignment Content1.  .docx
The Courts and Courtroom ActorsAssignment Content1.  .docxThe Courts and Courtroom ActorsAssignment Content1.  .docx
The Courts and Courtroom ActorsAssignment Content1.  .docx
 
THE CRAB CANNERY SHIP 1 BUDDY, WERE OFF TO HEL.docx
THE CRAB CANNERY SHIP 1 BUDDY, WERE OFF TO HEL.docxTHE CRAB CANNERY SHIP 1 BUDDY, WERE OFF TO HEL.docx
THE CRAB CANNERY SHIP 1 BUDDY, WERE OFF TO HEL.docx
 
The Creativity CrisisBy Po Bronson and Ashley MerrymanFiled.docx
The Creativity CrisisBy Po Bronson and Ashley MerrymanFiled.docxThe Creativity CrisisBy Po Bronson and Ashley MerrymanFiled.docx
The Creativity CrisisBy Po Bronson and Ashley MerrymanFiled.docx
 
The course research paper is a formatted APA paper, double-spaced.  .docx
The course research paper is a formatted APA paper, double-spaced.  .docxThe course research paper is a formatted APA paper, double-spaced.  .docx
The course research paper is a formatted APA paper, double-spaced.  .docx
 
The Course Project provides an opportunity for you to practice and a.docx
The Course Project provides an opportunity for you to practice and a.docxThe Course Project provides an opportunity for you to practice and a.docx
The Course Project provides an opportunity for you to practice and a.docx
 

Recently uploaded

How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
Jisc
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
Delapenabediema
 
Unit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdfUnit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdf
Thiyagu K
 
Sectors of the Indian Economy - Class 10 Study Notes pdf
Sectors of the Indian Economy - Class 10 Study Notes pdfSectors of the Indian Economy - Class 10 Study Notes pdf
Sectors of the Indian Economy - Class 10 Study Notes pdf
Vivekanand Anglo Vedic Academy
 
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup   New Member Orientation and Q&A (May 2024).pdfWelcome to TechSoup   New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
TechSoup
 
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
MysoreMuleSoftMeetup
 
Cambridge International AS A Level Biology Coursebook - EBook (MaryFosbery J...
Cambridge International AS  A Level Biology Coursebook - EBook (MaryFosbery J...Cambridge International AS  A Level Biology Coursebook - EBook (MaryFosbery J...
Cambridge International AS A Level Biology Coursebook - EBook (MaryFosbery J...
AzmatAli747758
 
Model Attribute Check Company Auto Property
Model Attribute  Check Company Auto PropertyModel Attribute  Check Company Auto Property
Model Attribute Check Company Auto Property
Celine George
 
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxStudents, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
EduSkills OECD
 
How to Create Map Views in the Odoo 17 ERP
How to Create Map Views in the Odoo 17 ERPHow to Create Map Views in the Odoo 17 ERP
How to Create Map Views in the Odoo 17 ERP
Celine George
 
The French Revolution Class 9 Study Material pdf free download
The French Revolution Class 9 Study Material pdf free downloadThe French Revolution Class 9 Study Material pdf free download
The French Revolution Class 9 Study Material pdf free download
Vivekanand Anglo Vedic Academy
 
2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...
Sandy Millin
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
siemaillard
 
ESC Beyond Borders _From EU to You_ InfoPack general.pdf
ESC Beyond Borders _From EU to You_ InfoPack general.pdfESC Beyond Borders _From EU to You_ InfoPack general.pdf
ESC Beyond Borders _From EU to You_ InfoPack general.pdf
Fundacja Rozwoju Społeczeństwa Przedsiębiorczego
 
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
EugeneSaldivar
 
Home assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdfHome assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdf
Tamralipta Mahavidyalaya
 
Fish and Chips - have they had their chips
Fish and Chips - have they had their chipsFish and Chips - have they had their chips
Fish and Chips - have they had their chips
GeoBlogs
 
Digital Tools and AI for Teaching Learning and Research
Digital Tools and AI for Teaching Learning and ResearchDigital Tools and AI for Teaching Learning and Research
Digital Tools and AI for Teaching Learning and Research
Vikramjit Singh
 
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdfUnit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Thiyagu K
 
Basic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumersBasic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumers
PedroFerreira53928
 

Recently uploaded (20)

How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
 
Unit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdfUnit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdf
 
Sectors of the Indian Economy - Class 10 Study Notes pdf
Sectors of the Indian Economy - Class 10 Study Notes pdfSectors of the Indian Economy - Class 10 Study Notes pdf
Sectors of the Indian Economy - Class 10 Study Notes pdf
 
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup   New Member Orientation and Q&A (May 2024).pdfWelcome to TechSoup   New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
 
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
 
Cambridge International AS A Level Biology Coursebook - EBook (MaryFosbery J...
Cambridge International AS  A Level Biology Coursebook - EBook (MaryFosbery J...Cambridge International AS  A Level Biology Coursebook - EBook (MaryFosbery J...
Cambridge International AS A Level Biology Coursebook - EBook (MaryFosbery J...
 
Model Attribute Check Company Auto Property
Model Attribute  Check Company Auto PropertyModel Attribute  Check Company Auto Property
Model Attribute Check Company Auto Property
 
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxStudents, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
 
How to Create Map Views in the Odoo 17 ERP
How to Create Map Views in the Odoo 17 ERPHow to Create Map Views in the Odoo 17 ERP
How to Create Map Views in the Odoo 17 ERP
 
The French Revolution Class 9 Study Material pdf free download
The French Revolution Class 9 Study Material pdf free downloadThe French Revolution Class 9 Study Material pdf free download
The French Revolution Class 9 Study Material pdf free download
 
2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
 
ESC Beyond Borders _From EU to You_ InfoPack general.pdf
ESC Beyond Borders _From EU to You_ InfoPack general.pdfESC Beyond Borders _From EU to You_ InfoPack general.pdf
ESC Beyond Borders _From EU to You_ InfoPack general.pdf
 
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
 
Home assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdfHome assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdf
 
Fish and Chips - have they had their chips
Fish and Chips - have they had their chipsFish and Chips - have they had their chips
Fish and Chips - have they had their chips
 
Digital Tools and AI for Teaching Learning and Research
Digital Tools and AI for Teaching Learning and ResearchDigital Tools and AI for Teaching Learning and Research
Digital Tools and AI for Teaching Learning and Research
 
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdfUnit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdf
 
Basic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumersBasic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumers
 

The CRM implementation of the project has been underway for 3 months.docx

  • 1. The CRM implementation of the project has been underway for 3 months. Ben has been reviewing the invoices from the IT vendor that is providing design and programming services for the CRM implementation. Ben is working with this vendor on a number of different projects, and there are a handful of people that work on multiple projects for him, including the CRM implementation. He just told you that there are some problems with the invoices, and he is not sure what to do about them. George is working on the CRM implementation and 2 other smaller projects. His hours look okay when Ben first looks at them. However, when Ben adds up George's hours for the past month across all 3 projects, they total more than 65 hours per week. Ben knows that George is barely on-site more than 4 hours per day and does not feel that George is producing anything close to 65 hours of work. Two hours per day were billed for Louise for 1 week when she was on vacation. As far as Ben knows, Louise was not invited to any project conference calls nor was there any critical project e- mails sent to her during that time. The rate for Betsy increased by 15% half-way through the second invoice. No explanation was given. Nothing was billed for Ron his entire first month on the project.