This document discusses trends in HR and IT, including working remotely through mobile devices and social networking, integrating systems in the cloud, and using big data and gamification. It focuses on Business Process as a Service (BPAAS) models, which combine infrastructure, platform and software as a service to provide standardized yet configurable HR services through a cloud-based system. BPAAS offers transactional efficiency at scale but requires balancing standardization with control over legacy data and systems. Change management for transitioning to BPAAS is complex due to integration and data protection requirements.

1. All information provided in this document is proprietary and confidential information from NorthgateArinso and must be treated in a confidential manner.
The Changing Face of HR
Anita Lettink
September 2012

2. TRENDS
@work
The future is mobile
We will work on tablets
Through social networking sites
In the cloud
In virtual teams
With 5 generations at work
And the whole world as our workplace

3. TRENDS
HR@IT
ERP to the cloud
Social media tools
Integration
Mobility
Always connected
Consumerization
Big data
Gamification

4. A fast changing landscape…

5. … into the cloud

6. Copyright NorthgateArinso. All rights reserved.
Gartner’s hype cycle…

7. Copyright NorthgateArinso. All rights reserved.
Shared
Services
Discrete
provisioning
Cloud
Services
Insourced
Outsourced
Outsourced
Technology
Process
Change HR/IT Delivery Models
Business
Process
Outsourcing

8. Copyright NorthgateArinso. All rights reserved.
Shared
Services
Discrete
provisioning
Software
as a Service
Insourced
Outsourced
Outsourced
Technology
Process
BPAAS
HR/IT Delivery Models - BPAAS
Business
Process
Outsourcing

9. TRENDS
BPAAS
BPAAS = SAAS + BPO
Cloud-based deployment model,
combines IAAS, PAAS and SAAS
Service-oriented approach
Standardized yet configurable HR
services
User-centric design for transactional
efficiency and scalability
High degree of process standardization
Global reach

10. Copyright NorthgateArinso. All rights reserved.
BPAAS
Your users
on a shared
process
on their system
on their
infrastructure
SAAS
Your users
on their process
on their system
on their
infrastructure
Cloud ERP
Your users
on your process
on a shared
system
on their
infrastructure
ERP
Your users
on your process
on your system
on your
infrastructure
From ERP to SAAS
ControlMaximum Minimum
Standardization MaximumMinimum

11. Copyright NorthgateArinso. All rights reserved.
BPAAS
Your users
on a shared
process
on their system
on their
infrastructure
SAAS
Your users
on their process
on their system
on their
infrastructure
Cloud ERP
Your users
on your process
on a shared
system
on their
infrastructure
ERP
Your users
on your process
on your system
on your
infrastructure
From ERP to SAAS
ControlMaximum Minimum
Standardization MaximumMinimum
How standard do you want to be?
Can you do without legacy data?
Single or multi-vendor?

12. BPAAS
@WORK
SAAS is a fast way to modernize HR/IT
Mobile & social media integration
Results-oriented (SLA on outcome)
Enforced standardization
Integration with legacy
Trust the vendor’s security system
Operational Transparency with vendor
Protect your data
Change management on BPAAS is just
as complex as on ERP!

13. Copyright NorthgateArinso. All rights reserved.
Thank you!
Outsourcing is not all or nothing!
Download the white paper:
http://download.northgatearinso.com/consumerization-hr
Visit our website: www.ngahr.com
Anita.lettink@ngahr.com
@let_anita