This document discusses NetApp IT's journey to shifting its operations to hybrid cloud computing. It outlines NetApp IT's current infrastructure and challenges in supporting the large enterprise. The document describes key forces driving changes to business and IT models, and emphasizes that hybrid cloud is the desired end state for NetApp IT. It provides lessons learned on critical factors for a successful shift to cloud, such as culture, governance, architecture, security, and skills changes. The document advocates for IT to take on roles as both a provider and broker of cloud services to enable the hybrid cloud.