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The CEO’s Dilemma
How to drive efficient innovation in the organization
Joe Barkai
Out of the Recession – It’s All
 About Innovation
 What structural changes do you expect to be affecting your industry in 5 years from now (end of 2014)?


                                                      Less innovations
                                 Stricter consumer lending standards
                                       Business' inability to get credit
                                 Increased reliance on local suppliers
                                     Increased reliance on local sales
               Customer shifting to less expensive products / services
                                    Increased reliance on global sales
                               Increase reliance on low cost suppliers
                                                  Lower risk tolerance
                                                      New competition
                                                     Stricter regulation
                                     Decrease in industry growth rate
                                                       More innovation
                                                Industry Consolidation

                                                                           0%   10%   20%   30%   40%   50%      60%


                                                                                                              Source: McKinsey Study, 2009
                                                                                                              n=1549




© IDC Manufacturing Insights                      Page 2
And We Do…
600,000


500,000


400,000

                                                                                                                                                              Filed
300,000
                                                                                                                                                              Issued

200,000


100,000


     0
          1988
                 1989
                        1990
                               1991
                                      1992
                                             1993
                                                    1994
                                                           1995
                                                                  1996
                                                                         1997
                                                                                1998
                                                                                       1999
                                                                                              2000
                                                                                                     2001
                                                                                                            2002
                                                                                                                   2003
                                                                                                                          2004
                                                                                                                                 2005
                                                                                                                                        2006
                                                                                                                                               2007
                                                                                                                                                      2008
                                                                                                                                                                          Israel

                                                      U.S. Patents                                                                                                 Netherlands

                                                                                                                                                                  China (PRC)

                                                                                                                                                                         France
60,000                                                                                                                                                                                                                                                         2007
                                                                                                                                                                            UK                                                                                 2006
                                                                                                                                                                        Canada                                                                                 2005
50,000
                                                                                                                                                                                                                                                               2004
                                                                                                                                                                         Taiwan

40,000                                                                                                                                                                  Germany

                                                                                                                                                                          Korea
                                                                                                                                                             Domestic
30,000
                                                                                                                                                             Foreign      Japan

                                                                                                                                                                                   0   10,000   20,000   30,000   40,000   50,000   60,000   70,000   80,000
20,000

                                                                                                                                                                                          Foreign Patents Filed in the U.S.
10,000

                                                                                                                                                                                                                               Source: USPTO, 2009
     0                                                                                                                                                                                                                         Minyuan Zhao, University of Michigan
     1998               1999                 2000                 2001                 2002                 2003                 2004                 2005

                                             Patents Filed in China

 © IDC Manufacturing Insights                                                                                             Page 3
It’s All About Innovation
                   $300,000                                                                        3Com
                                                                                                   3M
                                                                                                   Apple
                   $250,000                                                                        Applied Materials
                                                                    MSFT                           Boeing
                                                                                                   Boston Scientific
                                                                                                   Caterpillar
                   $200,000                                                                        Cisco
                                      Apple                                                        Deere & Co.
         Mkt Cap




                                                                  J&J                              Dell
                                                   IBM                                             EMC
                   $150,000
                                                                                                   Google
                                                                        Cisco                      HP
                                      HP                                                           IBM
                   $100,000                                                                        Intel
                                                                                                   J&J
                                                                                  Qualcomm
                                                                                                   Juniper Networks
                                                                                                   Medtronic
                    $50,000                                                                        Microsoft
                                                                                   Juniper         Oracle
                               Dell                                                                Qualcomm
                        $0                                                                         Sun
                                                                                                   Texas Instruments
                              0%              5%            10%             15%    20%       25%
                                                             R&D (% Revenue)



Internal R&D spend. Many invest in innovation through acquisitions.
Size = Revenue FY 08
                                                                                               Source: IDC Manufacturing Insights, 2009




 © IDC Manufacturing Insights                            Page 4
The Tipping Point
200


180


160


140


120


100


 80


 60


 40


 20


  0
      Jul-01




                                          Jul-02




                                                                              Jul-03




                                                                                                                  Jul-04




                                                                                                                                                      Jul-05




                                                                                                                                                                                          Jul-06




                                                                                                                                                                                                                              Jul-07
                        Jan-02




                                                            Jan-03




                                                                                                Jan-04




                                                                                                                                    Jan-05




                                                                                                                                                                        Jan-06




                                                                                                                                                                                                            Jan-07
               Oct-01




                                                   Oct-02




                                                                                       Oct-03




                                                                                                                           Oct-04




                                                                                                                                                               Oct-05




                                                                                                                                                                                                   Oct-06




                                                                                                                                                                                                                                       Oct-07
                                 Apr-02




                                                                     Apr-03




                                                                                                         Apr-04




                                                                                                                                             Apr-05




                                                                                                                                                                                 Apr-06




                                                                                                                                                                                                                     Apr-07
                                                                                                                                                                                 Source: Adapted from Sketching User Experience
                                                                                                                                                                                 (Buxton, 2007), TechDigest.tv, Yahoo! Finance



        © IDC Manufacturing Insights                                                     Page 5
Return on Innovation

     60%



     50%



     40%

                                                                   Yes
     30%                                                           No
                                                                   Not Sure

     20%



     10%



      0%
               2007            2008           2009




                                                         Productivity


                                      Neutralization




                                                                              Waste


                                                 Differentiation


                                                                               Source:Business Week, September 2009
                                                                                      Geoffrey Moore: Dealing with Darwin




© IDC Manufacturing Insights                Page 6
Ridiculous
   Wasteful Innovation

                                                            U.S. Patent 6,805,657: Body-connected Bike




       US Patent 5,443,036: Method of
       Exercising a cat

                                                            U.S. Patent 6,796,467: Device for quick and
U.S Patent 7,475,086 (IBM): Method of automatically              easy use of a small size cellular phone
removing leading and trailing space characters from data
being entered into a database system
U.S Patent 4,555,775 (AT&T Bell Labs): Dynamic generation
and overlaying of graphic windows for multiple active
program storage areas

                                                            U.S. Patent 6,368,227: Method of swinging
             The Dot Com Era!                                                             on a swing


                                                                                       Source: USPTO, 2009




  © IDC Manufacturing Insights          Page 7
The CEO’s Dilemma
     Innovation isn’t enough
       –   Apple’s Newton
       –   Microsoft’s Bob
       –   Segway
       –   Gateway                                 Thinking Circa 1997
       –   Your favorite – now defunct – startup    It’s all about disruptive innovation

     Boost innovation while maintaining             Companies feel much more
                                                    comfortable with sustaining
     balance and efficiency                         technologies for existing markets
       – Thoughtful vs. reckless innovation         Companies that do not invest in
                                                    disruptive technologies fail
       – Disruption vs. continuity
                                                    Companies that lead in adopting
                                                    disruptive technologies are new
                                                    entrants, not incumbent leaders




© IDC Manufacturing Insights   Page 8
The Vitality-Stability Balance

                       High


                               Aggressive            Leaders


                 Vitality



                                Laggards            Defensive

                       Low

                               Low                         High
                                              Stability


© IDC Manufacturing Insights         Page 9
The Archetypes
                                                                             High End Disruption
                        New        Technology              Visionaries
                                    Innovation
                                  • MSFT (Windows)         • Apple
                                  • Toyota (Prius)         • RIM
                                  • Gillette / P&G         • Cisco



           Technology
                                    Fast                         Product
                                    Followers                  Innovation
                                    •Autodesk             • GE
                                    •Teva                 • Salesforce.com
                                                          • Starbucks

                      Existing
Low End Disruption               Existing                              New
                                                      Market


  © IDC Manufacturing Insights              Page 10
Product Innovation                      100%
                                                           U.S. Automakers
                                         95%

                                         90%
     Technology barriers going down
                                         85%

     Low cost competitors                80%

                                         75%
     Customer loyalty? What’s that?      70%
                                                6.5   7     7.5     8     8.5     9     9.5
     Products as platforms
                                         100%

           Derivatives                    95%
                                                                    IT



           Value add services             90%


                                          85%


                                          80%


                                          75%
                                                6.5    7    7.5     8     8.5    9     9.5



                                                  Source: IDC Manufacturing Insights from JD
                                                  Powers & Associates Data and other sources




© IDC Manufacturing Insights   Page 11
Exploring New Markets
     From globalization to localization to “glocaliziation”
     What’s next?




© IDC Manufacturing Insights   Page 12
Reverse Innovation
     New markets as catalysts to expansion in established
     markets
       – P&G. Cheaper brands for emerging economies to penetrate
         new low-cost segments in the US
       – GE Healthcare. ECG for the rural Indian market comes back
         as a product for emergency room and EMT

     How GE reinvents itself
       – Segmentation
       – Decentralization of innovation
       – Getting close to the market (local P&L)



                                                                Source: GE Healthcare




© IDC Manufacturing Insights   Page 13
Reuse
     Products as platforms
       – Multiple product and services derivatives
       – Expanded demographics




© IDC Manufacturing Insights   Page 14
Technology leadership through innovation
     M&A
       – Technology acquisition & integration
       – Foundation and options (50 acquisitions
         during 1998-2000)
       – New market segments (Linksys)
     Products as platforms
       –   Security
       –   Telepresence
       –   VOIP                                    Next?
       –   NAS                                     – Mass storage? Content?
       –   WiFi Audio Streaming                    – Connected home?
     Globalization strategy                        – Cloud services?



© IDC Manufacturing Insights   Page 15
Purposeful Innovation

                     Technology & Product             Customer Innovation            Market Innovation
           $$$            Innovation
                                                      Protect Brand & Market Share
                               Accelerate Market                                          Market Extension
                                     Penetration

                                                                                             Renewal
                        Accelerate Time
                        to Value/Volume
                                                                                                       Manage End
                                                                                                         of Life

                                           Growth            Maturation                Decline    End of Life


                                                                   Operation Innovation
                    Accelerate Product
                       Innovation




© IDC Manufacturing Insights                Page 16
Opportunities are Abound


                       Minimize Time & Costs          Minimize        Improve       Minimize Costs & Inventory
                                                       Waste        Segmentation




                       Research      Design              Make            Sell         Sustain      End of Life


                     Maximize     Maximize for       Maximize       Maximize         Maximize       Maximize
                      Reuse       Performance,      Efficiency &     Channel       Service Level   Compliance
                                    Quality &       Productivity;   Efficiency     & Value-add
                                   Compliance         Quality                        Services



                                Reapply                 Amend                    Enhance

                                                    Continuous Improvement




© IDC Manufacturing Insights              Page 17
Balancing and Harmonization
                                            Voice of Sustainability
                                          • Supply chain
                                          • Regulations
                                          • Lean

                            Voice of                                  Voice of the
                           Technology                                  Customer
                        • Innovation                  Cost            • Customer
                                                                        information
                                                                      • Market
                                                  Value Analysis        intelligence
                                                      Utility




                                            Voice of the Business
                                          • Portfolio planning



                                         Collaboration Platform

© IDC Manufacturing Insights            Page 18
The CEO’s Solution: Lean Innovation
     Align innovation with business strategy
     Innovation for growth
       – Bolster customer loyalty
       – New products vs. new markets
     Role of business disruption
     Leaning innovation
       – Innovate as necessary
       – Reuse as much as possible
       – Outsource when appropriate
     Open innovation networks
     Goals and strategies change as a function of lifecycle phases
       – Product
       – Market
       – Customer


© IDC Manufacturing Insights   Page 19
Thank You

                        jbarkai@idc.com

                       To learn more
                       • Best Practices: The Value Engineering Process in Technology-Oriented
                         Value Chains
                       • Knowledge Management Improving Assets Failure Rate
                       • Global PLM Study: Implementation Landscape and Investment Priorities
                       • Global PLM Study: Observations and Lessons Learned
                       • Asia/Pacific (Excluding Japan) Product Life-Cycle Drivers in the
                         Manufacturing Sector
                       • Redefining Design for X
                       • Engineering Change Management — How Manufacturers Manage Product
                         Design Changes

                       Join Our Community: http://idc-insights-community.com

© IDC Manufacturing Insights           Page 20

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The CEO’s Dilemma - How to drive efficient innovation in the organization

  • 1. The CEO’s Dilemma How to drive efficient innovation in the organization Joe Barkai
  • 2. Out of the Recession – It’s All About Innovation What structural changes do you expect to be affecting your industry in 5 years from now (end of 2014)? Less innovations Stricter consumer lending standards Business' inability to get credit Increased reliance on local suppliers Increased reliance on local sales Customer shifting to less expensive products / services Increased reliance on global sales Increase reliance on low cost suppliers Lower risk tolerance New competition Stricter regulation Decrease in industry growth rate More innovation Industry Consolidation 0% 10% 20% 30% 40% 50% 60% Source: McKinsey Study, 2009 n=1549 © IDC Manufacturing Insights Page 2
  • 3. And We Do… 600,000 500,000 400,000 Filed 300,000 Issued 200,000 100,000 0 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 Israel U.S. Patents Netherlands China (PRC) France 60,000 2007 UK 2006 Canada 2005 50,000 2004 Taiwan 40,000 Germany Korea Domestic 30,000 Foreign Japan 0 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 20,000 Foreign Patents Filed in the U.S. 10,000 Source: USPTO, 2009 0 Minyuan Zhao, University of Michigan 1998 1999 2000 2001 2002 2003 2004 2005 Patents Filed in China © IDC Manufacturing Insights Page 3
  • 4. It’s All About Innovation $300,000 3Com 3M Apple $250,000 Applied Materials MSFT Boeing Boston Scientific Caterpillar $200,000 Cisco Apple Deere & Co. Mkt Cap J&J Dell IBM EMC $150,000 Google Cisco HP HP IBM $100,000 Intel J&J Qualcomm Juniper Networks Medtronic $50,000 Microsoft Juniper Oracle Dell Qualcomm $0 Sun Texas Instruments 0% 5% 10% 15% 20% 25% R&D (% Revenue) Internal R&D spend. Many invest in innovation through acquisitions. Size = Revenue FY 08 Source: IDC Manufacturing Insights, 2009 © IDC Manufacturing Insights Page 4
  • 5. The Tipping Point 200 180 160 140 120 100 80 60 40 20 0 Jul-01 Jul-02 Jul-03 Jul-04 Jul-05 Jul-06 Jul-07 Jan-02 Jan-03 Jan-04 Jan-05 Jan-06 Jan-07 Oct-01 Oct-02 Oct-03 Oct-04 Oct-05 Oct-06 Oct-07 Apr-02 Apr-03 Apr-04 Apr-05 Apr-06 Apr-07 Source: Adapted from Sketching User Experience (Buxton, 2007), TechDigest.tv, Yahoo! Finance © IDC Manufacturing Insights Page 5
  • 6. Return on Innovation 60% 50% 40% Yes 30% No Not Sure 20% 10% 0% 2007 2008 2009 Productivity Neutralization Waste Differentiation Source:Business Week, September 2009 Geoffrey Moore: Dealing with Darwin © IDC Manufacturing Insights Page 6
  • 7. Ridiculous Wasteful Innovation U.S. Patent 6,805,657: Body-connected Bike US Patent 5,443,036: Method of Exercising a cat U.S. Patent 6,796,467: Device for quick and U.S Patent 7,475,086 (IBM): Method of automatically easy use of a small size cellular phone removing leading and trailing space characters from data being entered into a database system U.S Patent 4,555,775 (AT&T Bell Labs): Dynamic generation and overlaying of graphic windows for multiple active program storage areas U.S. Patent 6,368,227: Method of swinging The Dot Com Era! on a swing Source: USPTO, 2009 © IDC Manufacturing Insights Page 7
  • 8. The CEO’s Dilemma Innovation isn’t enough – Apple’s Newton – Microsoft’s Bob – Segway – Gateway Thinking Circa 1997 – Your favorite – now defunct – startup It’s all about disruptive innovation Boost innovation while maintaining Companies feel much more comfortable with sustaining balance and efficiency technologies for existing markets – Thoughtful vs. reckless innovation Companies that do not invest in disruptive technologies fail – Disruption vs. continuity Companies that lead in adopting disruptive technologies are new entrants, not incumbent leaders © IDC Manufacturing Insights Page 8
  • 9. The Vitality-Stability Balance High Aggressive Leaders Vitality Laggards Defensive Low Low High Stability © IDC Manufacturing Insights Page 9
  • 10. The Archetypes High End Disruption New Technology Visionaries Innovation • MSFT (Windows) • Apple • Toyota (Prius) • RIM • Gillette / P&G • Cisco Technology Fast Product Followers Innovation •Autodesk • GE •Teva • Salesforce.com • Starbucks Existing Low End Disruption Existing New Market © IDC Manufacturing Insights Page 10
  • 11. Product Innovation 100% U.S. Automakers 95% 90% Technology barriers going down 85% Low cost competitors 80% 75% Customer loyalty? What’s that? 70% 6.5 7 7.5 8 8.5 9 9.5 Products as platforms 100% Derivatives 95% IT Value add services 90% 85% 80% 75% 6.5 7 7.5 8 8.5 9 9.5 Source: IDC Manufacturing Insights from JD Powers & Associates Data and other sources © IDC Manufacturing Insights Page 11
  • 12. Exploring New Markets From globalization to localization to “glocaliziation” What’s next? © IDC Manufacturing Insights Page 12
  • 13. Reverse Innovation New markets as catalysts to expansion in established markets – P&G. Cheaper brands for emerging economies to penetrate new low-cost segments in the US – GE Healthcare. ECG for the rural Indian market comes back as a product for emergency room and EMT How GE reinvents itself – Segmentation – Decentralization of innovation – Getting close to the market (local P&L) Source: GE Healthcare © IDC Manufacturing Insights Page 13
  • 14. Reuse Products as platforms – Multiple product and services derivatives – Expanded demographics © IDC Manufacturing Insights Page 14
  • 15. Technology leadership through innovation M&A – Technology acquisition & integration – Foundation and options (50 acquisitions during 1998-2000) – New market segments (Linksys) Products as platforms – Security – Telepresence – VOIP Next? – NAS – Mass storage? Content? – WiFi Audio Streaming – Connected home? Globalization strategy – Cloud services? © IDC Manufacturing Insights Page 15
  • 16. Purposeful Innovation Technology & Product Customer Innovation Market Innovation $$$ Innovation Protect Brand & Market Share Accelerate Market Market Extension Penetration Renewal Accelerate Time to Value/Volume Manage End of Life Growth Maturation Decline End of Life Operation Innovation Accelerate Product Innovation © IDC Manufacturing Insights Page 16
  • 17. Opportunities are Abound Minimize Time & Costs Minimize Improve Minimize Costs & Inventory Waste Segmentation Research Design Make Sell Sustain End of Life Maximize Maximize for Maximize Maximize Maximize Maximize Reuse Performance, Efficiency & Channel Service Level Compliance Quality & Productivity; Efficiency & Value-add Compliance Quality Services Reapply Amend Enhance Continuous Improvement © IDC Manufacturing Insights Page 17
  • 18. Balancing and Harmonization Voice of Sustainability • Supply chain • Regulations • Lean Voice of Voice of the Technology Customer • Innovation Cost • Customer information • Market Value Analysis intelligence Utility Voice of the Business • Portfolio planning Collaboration Platform © IDC Manufacturing Insights Page 18
  • 19. The CEO’s Solution: Lean Innovation Align innovation with business strategy Innovation for growth – Bolster customer loyalty – New products vs. new markets Role of business disruption Leaning innovation – Innovate as necessary – Reuse as much as possible – Outsource when appropriate Open innovation networks Goals and strategies change as a function of lifecycle phases – Product – Market – Customer © IDC Manufacturing Insights Page 19
  • 20. Thank You jbarkai@idc.com To learn more • Best Practices: The Value Engineering Process in Technology-Oriented Value Chains • Knowledge Management Improving Assets Failure Rate • Global PLM Study: Implementation Landscape and Investment Priorities • Global PLM Study: Observations and Lessons Learned • Asia/Pacific (Excluding Japan) Product Life-Cycle Drivers in the Manufacturing Sector • Redefining Design for X • Engineering Change Management — How Manufacturers Manage Product Design Changes Join Our Community: http://idc-insights-community.com © IDC Manufacturing Insights Page 20