The Apple Experience: Secrets to Building Insanely Great Customer Loyalty - Carmine Gallo

These principles are based on Carmine Gallo's book, The Apple Experience. The book shows readers in any industry how to enrich lives, build loyalty, and reimagine the customer experience. BUY IT HERE: http://www.amazon.com/The-Apple-Experience-Building-Insanely/dp/0071793208/ref=sr_1_1?s=books&ie=UTF8&qid=1332360730&sr=1-1 "The Apple Experience isn't just for retailers. It applies to any business that involves people." -- Tony Hsieh, CEO, Zappos.comRead less