The BPO market is being rocked by the onslaught of Robotic Process Automation and Cognitive Intelligence. The future of this $322 billion industry could become distinctly robotic, as software agents are able to replicate (and improve on) the labor arbitrage model, while also delivering higher accuracy and lower risk.
Will today’s current cast of BPO providers be able to survive the transition, and will their clients hang around long enough? Or will Robotic-BPO become the new normal for business services engagements?
In this webinar, we will explore how R-BPO, unburdened by legacy contracts and surplus FTEs, is set to become the new business model for outsourced business services.
HfS experts, along with executives from Symphony Ventures and ADP, will discuss the incredible opportunities and array of options open to enterprises today, as they navigate the multitude of options open to them.
Participants will be better positioned to understand:
- The rationale for bringing automation in house vs. implementing with BPO service providers
- The opportunity to leverage the emerging R-BPO suppliers, rather than renewing with legacy providers
- The potential of combining RPA, AI and human experts in delivering “As a Service” solutions
- What the future will look like as “Digitally Native” businesses emerge and many traditional legacy enterprises struggle to transform their legacy operating models and IT infrastructures
HfS Webinar Slides: Becoming an Intelligent OneOfficeHfS Research
The rise of the As-a-Service Economy is rapidly evolving and emerging solutions, such as Automation, Analytics and Digital technologies are providing a catalyst for enterprises to adopt intelligent and adaptive operating models in a radically different way.
Coupled with a customer-first approach, organizations need to rethink and redesign operating models to support this convergence toward intelligent operations.
In this webinar, experts from HfS Research, Cognizant, Warner Bros., and CoreLogic discussed the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital,” data rich, and outcome-based, in support of the business to which the strategies align.
Wach this webinar replay and learn:
How end-to-end processes need to bring together customer experience with operational agility
Understanding the disjoint between upper management “vision” and middle managers’ trepidation with “how to get there”
How an outside-In approach can drive a “middle office first” strategy to fix the digital/operations divide.
View the webinar: http://www.hfsresearch.com/pov/hfs-webinar-becoming-intelligent-oneoffice
HfS Webinar Slides: Standard Bank Case Discussion - Improving Customer Experi...HfS Research
This webinar replay shares how Standard Bank transformed its onboarding process by deploying Smart Process Automation. Standard Bank’s insights will enable organizations to clearly make the case for Automation as part of their service delivery strategies.
Learn from practitioners and experts on Smart Process Automation from HfS Research, WorkFusion and Standard Bank as they share their experiences about improving business outcomes through more integrated automation technologies.
Watch this replay and learn:
How did Standard Bank approach the automation of key processes—how did the deployment work and what were the results?
What can you learn from a leading service buyer about the future of Smart Automation?
How do Cognitive Computing and Machine Learning enhance the quality and agility of service delivery?
What is the impact of Smart Automation? What are the main use cases and insights?
Watch the webinar replay: http://www.hfsresearch.com/pointsofview/hfs-webinar-standard-bank-case-discussion-improving-customer-experience-through-rpa-ai-powered
18+ years of overall experience in IT field. Director of the Engineering. Key skills: - Build highly effective development process (agile delivery model) - Coordinate and enable successful project execution by working with offshore & onsite teams - Team productivity - Scope and risk management - Knowledge sharing framework - Quality process improvement
Report
Хочу поделиться success story, в которой инновационный подход к технологиям победил сильных конкурентов и рассказать, как можно обьединить людей вокруг сложной задачи. A также на этом примере рассказать о взаимодействии групп Sales<->Pre-Sales<->R&D<->Engineering и на выходе получить Customer Success
Watch the webinar replay: http://www.hfsresearch.com/webinars/webinar-beyond-rpa
Attend future HfS Webinars: http://www.hfsresearch.com/webinars/
Bored senseless hearing about the basics on RPA? Hath no fear... we're here to discuss that next iteration of RPA... especially for you RPA enthusiasts!
With RPA already on its path to being adopted by mainstream Enterprise organizations, the question that keeps coming up is where the industry is heading and what is next for those already on this path.
The emergence of AI and machine learning powered robots is deeply entwined with the way organizations are looking to structure their front and back office operations in this emerging Digital OneOffice environment.
Phil Fersht, CEO and Chief Analyst of HfS Research, Guy Kirkwood, COO of UiPath, Andrew Rayner, CTO of Genfour, and David Poole, CEO of Symphony Ventures will discuss the cultural shift brought by the advancements in cognitive RPA solutions.
Participants will learn about:
- How the human bot conversation is evolving
- The future of operations in an intelligent robotically automated world
- Developments in cognitive tools and how the new way of looking at things generates resistance
- The cultural shift to innovation we are embarking
HfS Webinar Slides: How Cognitive Systems like ignio™ Simplify Batch Jobs Man...HfS Research
Batch jobs are the lifeblood for thousands of businesses—many of which run millions of batch jobs every year. Unfortunately, managing these high volumes of batch jobs has become a huge nightmare: numerous errors require a large amount of resources to validate and isolate the problems. Even then, batch jobs still run into unexpected outages, while Service Level Agreement (SLA) violations threaten the proper operation of the business.
This webinar demonstrates how ignio™, the world’s leading cognitive system, has been helping customers tackle this complex problem. We share real world examples on how ignio™ is implemented and highlight the lessons learned from these implementations.
Attend and learn:
Why batch job management issues are affecting business operations
How Cognitive systems like ignio™ solve the complex issues of batch jobs management
How implementing ignio™ resolves customer problems—using real world examples
Insights from practitioners on how this is implemented and the lessons learned from these implementations.
Speakers:
Dr. Maitreya Natu, Digitate
Dr. Thomas Reuner, HfS Research
Victor Thu, Digitate
HfS Webinar Slides: The 2017 RPA Blueprint SnapshotHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/hfs-webinar-unveiling-the-2017-rpa-blueprint-snapshot
Tired of the endless hype marketing, the expensively designed conference booths, the mind-numbing articles about robots stealing our jobs?
When you have a small number of, let's face it, small software firms sending such shockwaves through the global operations and outsourcing industry, it's no surprise we have so many of you scratching your heads wondering what is real versus fake news... wondering how "real" RPA is, versus all the claimed success and failure stories.
So let's tone down the rhetoric and reveal what is really happening in the industry. Based on new HfS State of Industry research of over 450 enterprise buyers, and our new HfS blueprints that will cover the leading RPA software platforms, we’ll give you a much needed reality check. HfS CEO Phil Fersht and SVP Intelligent Automation Tom Reuner discuss the following:
- The state of the RPA market in 2017 - what is the current adoption versus the hype?
- How is the market evolving for emerging RPA and cognitive solutions... is the HfS Continuum taking shape?
- What are the key drivers and inhibitors?
- How are the leading RPAs performing, in terms of the famous HfS Innovation and Execution Blueprint criteria?
- Which vendors are doing the best in terms of features, functionalities and driving their partner ecosystems?
- What's been the impact of "Free RPA" - is it disrupting the market?
- What can we expect next, with all the political unpredictability, outsourcing turmoil and general cloud of confusion surround our industry?
HfS Webinar Slides: The Great Roboboss DebateHfS Research
Welcome to the completely unsponsored, unvarnished HfS web debate on the future of the "Roboboss". Join an interstellar panel consisting of client leaders, technologists, service providers, analysts and advisors to discuss how to approach the impact of Cognitive Computing and Intelligent Automation on enterprises as it moves up the value chain.
Learn about:
• How should we define what a "Roboboss" is... and should be?
• How far from reality are today's viewpoints from other "experts" - what's real and what's fantasy?
• Do we need a Code of Ethics for Intelligent Automation and Cognitive?
• Where are we going to see “real Cognitive applications” in the short-medium term?
• Where should we start our Intelligent Automation and Cognitive journey?
• Are today’s service providers really going to be the enablers of Intelligent Automation and Cognitive?
• Buyers - if you could start this all over again, what would you do differently?
• How can we develop “Cogno-boss” skills?
• What is the Real Endgame with Intelligent Automation and Cognitive?
Client Leaders:
• Lee Coulter, CEO Shared Services, Ascension Health
• Matthew Heffron, VP Innovation Initiatives, Wells Fargo
Advisors, Analysts and Professors:
• Mary Lacity, Curators' Distinguished Professor, UMSL
• Cliff Justice, Partner and Innovation/Cognitive Lead, KPMG
• Dr. Thomas Reuner, Research VP, HfS Research
Provider and ISV Leaders:
• Chitra Dorai, IBM Fellow & CTO Cognitive Services, IBM Watson
• Mihir Shukla, CEO, Automation Anywhere
• Chetan Dube, CEO, IPSoft
• Alastair Bathgate, CEO, Blue Prism
View the webinar recording: http://www.hfsresearch.com/pointsofview/hfs-webinar-the-great-robot-debate
HfS Webinar Slides: What Happened to BPO...and What Is Truly Coming Next?HfS Research
What happens when you put the CEOs of Wipro, Genpact and Concentrix in a bake-off against four of the finest advisors from EY, KPMG, IBM and Alsbridge in an unvarnished shootout of futuristic debate? Listen back to our webinar to find out: ow.ly/ZiaD6
HfS Webinar Slides: Becoming an Intelligent OneOfficeHfS Research
The rise of the As-a-Service Economy is rapidly evolving and emerging solutions, such as Automation, Analytics and Digital technologies are providing a catalyst for enterprises to adopt intelligent and adaptive operating models in a radically different way.
Coupled with a customer-first approach, organizations need to rethink and redesign operating models to support this convergence toward intelligent operations.
In this webinar, experts from HfS Research, Cognizant, Warner Bros., and CoreLogic discussed the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital,” data rich, and outcome-based, in support of the business to which the strategies align.
Wach this webinar replay and learn:
How end-to-end processes need to bring together customer experience with operational agility
Understanding the disjoint between upper management “vision” and middle managers’ trepidation with “how to get there”
How an outside-In approach can drive a “middle office first” strategy to fix the digital/operations divide.
View the webinar: http://www.hfsresearch.com/pov/hfs-webinar-becoming-intelligent-oneoffice
HfS Webinar Slides: Standard Bank Case Discussion - Improving Customer Experi...HfS Research
This webinar replay shares how Standard Bank transformed its onboarding process by deploying Smart Process Automation. Standard Bank’s insights will enable organizations to clearly make the case for Automation as part of their service delivery strategies.
Learn from practitioners and experts on Smart Process Automation from HfS Research, WorkFusion and Standard Bank as they share their experiences about improving business outcomes through more integrated automation technologies.
Watch this replay and learn:
How did Standard Bank approach the automation of key processes—how did the deployment work and what were the results?
What can you learn from a leading service buyer about the future of Smart Automation?
How do Cognitive Computing and Machine Learning enhance the quality and agility of service delivery?
What is the impact of Smart Automation? What are the main use cases and insights?
Watch the webinar replay: http://www.hfsresearch.com/pointsofview/hfs-webinar-standard-bank-case-discussion-improving-customer-experience-through-rpa-ai-powered
18+ years of overall experience in IT field. Director of the Engineering. Key skills: - Build highly effective development process (agile delivery model) - Coordinate and enable successful project execution by working with offshore & onsite teams - Team productivity - Scope and risk management - Knowledge sharing framework - Quality process improvement
Report
Хочу поделиться success story, в которой инновационный подход к технологиям победил сильных конкурентов и рассказать, как можно обьединить людей вокруг сложной задачи. A также на этом примере рассказать о взаимодействии групп Sales<->Pre-Sales<->R&D<->Engineering и на выходе получить Customer Success
Watch the webinar replay: http://www.hfsresearch.com/webinars/webinar-beyond-rpa
Attend future HfS Webinars: http://www.hfsresearch.com/webinars/
Bored senseless hearing about the basics on RPA? Hath no fear... we're here to discuss that next iteration of RPA... especially for you RPA enthusiasts!
With RPA already on its path to being adopted by mainstream Enterprise organizations, the question that keeps coming up is where the industry is heading and what is next for those already on this path.
The emergence of AI and machine learning powered robots is deeply entwined with the way organizations are looking to structure their front and back office operations in this emerging Digital OneOffice environment.
Phil Fersht, CEO and Chief Analyst of HfS Research, Guy Kirkwood, COO of UiPath, Andrew Rayner, CTO of Genfour, and David Poole, CEO of Symphony Ventures will discuss the cultural shift brought by the advancements in cognitive RPA solutions.
Participants will learn about:
- How the human bot conversation is evolving
- The future of operations in an intelligent robotically automated world
- Developments in cognitive tools and how the new way of looking at things generates resistance
- The cultural shift to innovation we are embarking
HfS Webinar Slides: How Cognitive Systems like ignio™ Simplify Batch Jobs Man...HfS Research
Batch jobs are the lifeblood for thousands of businesses—many of which run millions of batch jobs every year. Unfortunately, managing these high volumes of batch jobs has become a huge nightmare: numerous errors require a large amount of resources to validate and isolate the problems. Even then, batch jobs still run into unexpected outages, while Service Level Agreement (SLA) violations threaten the proper operation of the business.
This webinar demonstrates how ignio™, the world’s leading cognitive system, has been helping customers tackle this complex problem. We share real world examples on how ignio™ is implemented and highlight the lessons learned from these implementations.
Attend and learn:
Why batch job management issues are affecting business operations
How Cognitive systems like ignio™ solve the complex issues of batch jobs management
How implementing ignio™ resolves customer problems—using real world examples
Insights from practitioners on how this is implemented and the lessons learned from these implementations.
Speakers:
Dr. Maitreya Natu, Digitate
Dr. Thomas Reuner, HfS Research
Victor Thu, Digitate
HfS Webinar Slides: The 2017 RPA Blueprint SnapshotHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/hfs-webinar-unveiling-the-2017-rpa-blueprint-snapshot
Tired of the endless hype marketing, the expensively designed conference booths, the mind-numbing articles about robots stealing our jobs?
When you have a small number of, let's face it, small software firms sending such shockwaves through the global operations and outsourcing industry, it's no surprise we have so many of you scratching your heads wondering what is real versus fake news... wondering how "real" RPA is, versus all the claimed success and failure stories.
So let's tone down the rhetoric and reveal what is really happening in the industry. Based on new HfS State of Industry research of over 450 enterprise buyers, and our new HfS blueprints that will cover the leading RPA software platforms, we’ll give you a much needed reality check. HfS CEO Phil Fersht and SVP Intelligent Automation Tom Reuner discuss the following:
- The state of the RPA market in 2017 - what is the current adoption versus the hype?
- How is the market evolving for emerging RPA and cognitive solutions... is the HfS Continuum taking shape?
- What are the key drivers and inhibitors?
- How are the leading RPAs performing, in terms of the famous HfS Innovation and Execution Blueprint criteria?
- Which vendors are doing the best in terms of features, functionalities and driving their partner ecosystems?
- What's been the impact of "Free RPA" - is it disrupting the market?
- What can we expect next, with all the political unpredictability, outsourcing turmoil and general cloud of confusion surround our industry?
HfS Webinar Slides: The Great Roboboss DebateHfS Research
Welcome to the completely unsponsored, unvarnished HfS web debate on the future of the "Roboboss". Join an interstellar panel consisting of client leaders, technologists, service providers, analysts and advisors to discuss how to approach the impact of Cognitive Computing and Intelligent Automation on enterprises as it moves up the value chain.
Learn about:
• How should we define what a "Roboboss" is... and should be?
• How far from reality are today's viewpoints from other "experts" - what's real and what's fantasy?
• Do we need a Code of Ethics for Intelligent Automation and Cognitive?
• Where are we going to see “real Cognitive applications” in the short-medium term?
• Where should we start our Intelligent Automation and Cognitive journey?
• Are today’s service providers really going to be the enablers of Intelligent Automation and Cognitive?
• Buyers - if you could start this all over again, what would you do differently?
• How can we develop “Cogno-boss” skills?
• What is the Real Endgame with Intelligent Automation and Cognitive?
Client Leaders:
• Lee Coulter, CEO Shared Services, Ascension Health
• Matthew Heffron, VP Innovation Initiatives, Wells Fargo
Advisors, Analysts and Professors:
• Mary Lacity, Curators' Distinguished Professor, UMSL
• Cliff Justice, Partner and Innovation/Cognitive Lead, KPMG
• Dr. Thomas Reuner, Research VP, HfS Research
Provider and ISV Leaders:
• Chitra Dorai, IBM Fellow & CTO Cognitive Services, IBM Watson
• Mihir Shukla, CEO, Automation Anywhere
• Chetan Dube, CEO, IPSoft
• Alastair Bathgate, CEO, Blue Prism
View the webinar recording: http://www.hfsresearch.com/pointsofview/hfs-webinar-the-great-robot-debate
HfS Webinar Slides: What Happened to BPO...and What Is Truly Coming Next?HfS Research
What happens when you put the CEOs of Wipro, Genpact and Concentrix in a bake-off against four of the finest advisors from EY, KPMG, IBM and Alsbridge in an unvarnished shootout of futuristic debate? Listen back to our webinar to find out: ow.ly/ZiaD6
HfS Webinar Slides: Unveiling the Digital OneOffice Premier LeagueHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/digital-oneoffice-premier-league
A digital organization has the ability to take all the cool social, mobile and interactive tech we use in our personal lives and create that experience for all the people in its environment: its employees, customers, and partners.
The Digital OneOffice™ Framework is all about creating the digital customer experience and an intelligent, single office to enable and support it. In a few months, we won’t be talking nearly as much about intelligent automation and digital technology as the critical “value levers” for operations, as they become an embedded part of the fabric of the future operations platform for new generation organizations. Instead, we will be talking about an integrated support operation having the digital prowess to enable its organization to meet customer demand - as and when that demand happens.
Everything about the digital organization is about engaging people by responding to their needs instantaneously, giving people their choice of medium to interact with it, be it voice, chat box, text, Facebook messenger, email, virtual agent, etc.
The OneOffice™ Framework is wrapped around the needs of the people in its environment, where automation is completely native and decisions can be made on predicting events, not merely reacting to historical data archives.
Speakers:
- Phil Fersht, CEO and Chief Analyst
- Melissa O'Brien, Research Director for Contact Center and Omnichannel Operations and BPO
We’ll discuss the following:
- Why the Digital OneOffice™ Framework is the Future of Outsourcing
- How the new generation of enterprises are leveraging digital technologies to link the customer experience with the supporting operations
- New dynamics we’re seeing in the market that point to a Digital OneOffice™ future, based on 450 enterprise interviews
HfS Webinar Slides: Smart Process Automation in Enterprise BusinessHfS Research
Global businesses must cut operational cost and improve agility, and Smart Process Automation - which combines workforce orchestration, RPA and cognitive automation - delivers on this imperative.
Experts from HfS Research, WorkFusion and Ascension Health discussed how to solve for business outcomes through more integrated automation technologies.
Participants will learn about:
- How SPA relates to the HfS Research Intelligent Automation Continuum
- How this new breed of automation improves on legacy solutions
- The role machine learning plays in SPA
- Use cases for SPA in shared services organizations and specific industries
- How WorkFusion’s SPA platform delivers
- A practical path forward for end users at the enterprise level who wish to explore SPA to achieve their operational mandates
View the replay here: ow.ly/RDwv301FeR3
HfS Webinar Slides: Tales from the Automation TrenchesHfS Research
Attend a live webinar: www.hfsresearch.com/webinars
Watch the replay: www.hfsresearch.com/webinars/webinar-cutting-through-the-rpa-hype-tales-from-the-automation-trenches
Automation is not a silver bullet or guarantee of success. Moving toward notions of service orchestration requires going beyond the hype and looking at real world RPA examples. To succeed on this journey, it is critical we learn from the early successful deployments. In this webinar, HfS is teaming up with Blue Prism and ShopDirect to highlight what is involved in deploying a successful RPA implementation - challenges, pitfalls, lessons learned and best practices. Join Tom Reuner, SVP Intelligent Automation, Alex Bentley, Director of Corporate Development, Blue Prism, and Lindsay Harrison, Business Agility Manager, Shop Direct to discuss how RPA is evolving and how the future of service delivery will shape up.
Watch and learn:
- Where to begin your RPA journey?
- How to secure buy-in from the C-suite and IT managers?
- How to successfully deploy a large-scale RPA implementation?
- What are the lessons learned on the RPA journey?
- What are the cultural and HR ramifications of deploying an RPA solution?
- How do you measure success?
HfS Webinar Slides - Achieving Intelligent Automation in Business OperationsHfS Research
Attend a live webinar: www.hfsresearch.com/webinars/
Watch the webinar replay: http://www.hfsresearch.com/webinars/achieving-intelligent-automation-in-business-operations
Optimizing operations through Robotic Process Automation (RPA) and machine learning present significant promise for global enterprises, particularly as they look to unlock value from decades-old operating models and relationships (BPO and/or shared services) for success in the Digital future.
However, success stories of automation at scale (at least those publicly reported) are limited; while the Banking, Financial Services and Insurance industries seem to be leading the way, many organizations are grappling with how to get an effective strategy and operating model in place. They struggle with myriad tool choices and struggle to understand robotic vs. machine learning vs. cognitive approaches to automation.
Experts from HfS Research, Hexaware, and HSBC will discuss the results from a global study of the state of practice in automation conducted across several enterprises in varying stages of automation adoption.
Attend and learn:
- Where are global enterprises in their automation journey today?
- Implementing automation at scale - key insights and best practices
- What to consider for automation strategy and tools; especially as it pertains to RPA and beyond
- Operating models that global enterprises are adopting or considering
Approaches to driving culture change
Speakers:
- Brian Halpin, Head of Automation, HSBC
- Chinmoy Banerjee, EVP and Global Head of BPS, Hexaware
- Phil Fersht, CEO and Chief Analyst, HfS Research
- Tom Reuner, Senior Vice President, Intelligent Automation and IT Services, HfS Research
- Reetika Joshi, Research Director, Operations & Analytics Strategies, HfS Research
HfS Webinar Slides: IBM Watson ServicesHfS Research
Watch the replay: http://www.hfsresearch.com/webinars/webinar-watson-services
Business leaders today across IT and operations have heard a lot about cognitive technologies such as Watson in the last few years, but still lack clarity on practical applications. With IBM's early investments in Watson and the opening up of its API economy, we’ve seen interest in Watson service provision from an array of multinational technology services firms. We undertook research to explore the early progress of services buyers and providers leveraging Watson to develop cognitive-based solutions to impact business outcomes such as improving operational efficiencies and reducing customer effort. In this webinar, we share themes from our newly released HfS Emerging Market Guide: IBM Watson Services.
View and learn:
- Is Watson starting to evolve as an ecosystem for the broader industry just as we have seen with the likes of Salesforce and Workday?
- Who are the third party service providers that are making investments in setting up Watson practices?
- What are the examples out there today and how can buyers best leverage this evolving ecosystem of Watson-powered cognitive solutions?
HfS Webinar - Digital Workforce for the Digital EnterpriseHfS Research
Watch the webinar replay: http://www.hfsresearch.com/webinars/hfs-webinar-digital-workforce-for-the-digital-enterprise
Register for live HfS webinars: http://www.hfsresearch.com/webinars
Building a “true” digital workforce requires more than the automation of mundane, repetitive, clerical tasks. It needs to be part of a broader digital transformation strategy, requiring buy-in from both the C-suite and IT managers. In this webinar, HfS' SVP of Intelligent Automation, Tom Reuner, will be joined by Blue Prism’s Dave Moss, CTO and Co-Founder, and Colin Redbond, Product Manager and Digital Workforce Architect. They will discuss how to leverage Blue Prism’s Robotic Process Automation (RPA) platform to facilitate millions of transactions while accelerating access to cloud, AI and cognitive technologies. Come see how forward thinking enterprises are using this automation platform to build out next generation applications and capabilities.
Attend and learn:
- How the RPA market is evolving and changing (why not all software robots are created equally)
- How to successfully deployed large scale RPA deployments and digital transformations
- How to leverage partners in building out next generation automation capabilities
HfS Webinar Slides: 2017, the year of making it realHfS Research
Digital disruption is no longer new – some industries have already been shaken up by evolving digital business models, while others are in the throes of being impacted. This is the new normal for enterprises, and we need to develop actionable strategies to survive and compete in this post-digital world.
In 2017, it’s all about enterprises being digitally capable of engaging their customers in real time using immersive communication channels, supported by intelligent unified operations that can enable their business to pivot to remain competitive.
The HfS 2017 research theme is all about “making it real”. We will explore the experiences, dynamics, intentions, challenges and opportunities of thousands of enterprises in their quest to align their operations to meet the rapidly changing needs of their clients.
In this webinar, the HfS analyst team will share our 2017 vision for the industry and our plans for the 2017 HfS research agenda.
Hear about our plans for 2017 research across the following areas:
- The Intelligent OneOfficeTM: Taking an “outside-in” approach to Intelligent Operations, breaking down the barriers between the front and back offices.
- The New Normal for IT Services and Strategy, Business Operations and BPO and Cognitive Automation
- Industry-specific dynamics for banking, insurance, energy, utilities, manufacturing, healthcare, life sciences, travel and retail industries
View the recorded webinar here: http://www.hfsresearch.com/webinars/hfs-webinar-2017-the-year-of-making-it-real
HfS Webinar Slides: The State of Outsourcing and Business Operations 2017HfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/state-of-business-operations-2017
The webinar will share the key findings of the State of Business Operations survey by HfS Research in conjunction with KPMG with 829 enterprise buyers, service providers, and advisor/consultants.
The outsourcing and shared services market has been in a seemingly endless state of flux for as long as HfS Research has existed – with the current market more confused than ever before, organizations struggling to cope with competing priorities, and confusion on the requisite timing and methods to best exploit new(ish) technologies such as process automation and evolving service delivery models.
We have seen the latest wave of change agents combine into the “digital” phenomenon, manifesting in a jumble of technology change and business drivers. Enterprises are being forced - more so than ever -to become increasingly customer-centric as they must respond to progressively complex online demands. This is driving investment in new technologies such as IoT, and analytics, and new ways of consuming, technology, and business process services – with software platforms encroaching on classic operational services.
Attend and learn:
- Changes to organizational operating and service delivery models
- The investments and directives driving operational change
- The use of shared services, outsourcing, global business services, and the impact of automation and offshoring on these service delivery models
- The maturity of business operating models linked to the use of alternative service delivery models and emerging technologies
- Adoption levels, challenges, and opportunities related to process and cognitive automation
- The effectiveness of outsourcing, above and beyond delivering cost savings, and impact on service provider selection
- Stakeholders’ current view on service providers and future expectations
- Organizational and operational talent challenges, shortages, and solutions, including automation
Presenters:
Phil Fersht – CEO & Chief Analyst, HfS Research
Jamie Snowdon – Executive Vice President, Research Operations, HfS Research
Dave Brown – Global Lead, Shared Services & Outsourcing Advisory, KPMG
Stan Lepeak – Director & Head, Research & Thought Leadership, Global Management Consulting, KPMG
HfS Webinar Slides: Unveiling the Early Leaders Providing AI capabilities for...HfS Research
Watch the webinar replay: www.hfsresearch.com/webinars/unveiling-the-early-leaders-providing-ai-capabilities-for-the-digital-oneoffice
Attend a live webinar:www.hfsresearch.com/webinars
The Digital OneOffice Framework is all about the design and implementation of the organizational digital experience and the creation of an intelligent, single office to execute and support it. At HfS, our research shows that smart Artificial Intelligence (AI) solutions can help break down the barriers between front and back offices to align the needs of the customer with the operations of an organization to service those needs effectively and proactively.
Artificial Intelligence is many things: It is hyped, it is not defined, it is starting to become pervasive, and it is fostering emotional, passionate and at times heated discussions. However, many of those discussions are more focused on either generic or more consumer-facing issues while the broader market is not yet recognizing the impact of AI on B2B and Enterprise segments. Given the blurred perception and the lack of clarity, HfS is aiming to take stock how AI is starting to transform service delivery. With that mind, the research is less about technology aspects rather than understanding the use cases and the way AI could transform organizations journey toward the OneOffice.
Attend and learn:
How is AI transforming service delivery?
What are the AI capabilities and use cases that service providers have built out?
Which are the leading AI technologies and approaches that we are seeing?
How do deployments get to scale?
Learn about the details of the inaugural AI-powered OneOffice Premier League Table
How will the market shape up over the next 18 months?
Speakers:
Phil Fersht, Chief Analyst and CEO, HfS Research (bio)
Tom Reuner, Senior Vice President, Intelligent Automation and IT Services, HfS Research (bio)
HfS Webinar Slides: Is Finance Ready to move to As-a-Service?HfS Research
CFOs have tough decisions to make deciding when the time is right to write off legacy Finance & Accounting (F&A) technology and move to the cloud.
Experts from HfS, emerging “As-a-Service” HR and F&A provider OneSource Virtual, KPMG, and Smith & Nephew share insights into the progress of Plug and Play Digital Business Services and the considerations for the F&A function to make the leap.
The discussion includes:
- The impact of the As-a-Service Economy on today’s finance operations
- Current dynamics in F&A outsourcing and anticipated growth in the medium and long-term
- How buyers, advisors and providers are approaching change management in the finance function
- How the F&A function can follow the examples of other business functions, such as HR and insurance, which more advanced in their adoption of As-a-Service models
- The Impact of Robotic Process Automation on finance and why it’s being so rapidly implemented
View the webinar replay here: ow.ly/Cxjw301FfAt
Download your copy of "Is Finance Finally Ready To Write Off Legacy And Move To BPaaS?": ow.ly/Hcg1301FfXC
HfS Webinar Slides: Digital Reinvention For the Cognitive EraHfS Research
Design Thinking and Intelligent Automation are critical building blocks of any organization's journey toward the As-a-Service Economy. Yet, only by changing the mindset and by understanding as well as articulating the goal of this journey, will organizations be able to reap the benefits.
Experts from HfS Research, Applied Materials, and IBM share their experiences and lessons they have learned.
Participants will hear about:
- How IBM has embedded design thinking into our client interactions, enabling both parties to better build out solutions to business problems
- How companies need to build a foundation that allows them to embrace a move to 'digital'
- How building this foundation set them on a 'path to cognitive.'
- How the intelligent automation continuum allows companies to chart a path from 'desktop macros' through to RPA, Automation and Cognitive
- How each company's data maturity will dictate where it steps onto the path and how their journey then progresses
View the webinar replay here: ow.ly/nQ8f301FfhX
HfS Webinar Slides: Enabling the first truly Digital OlympicsHfS Research
The Rio 2016 Olympic Games staked its place in modern Olympic Games history, as it became the first Summer Olympic Games where content available on digital platforms was double that aired on television.
Atos - the Worldwide IT Partner and lead integrator of the Olympic and Paralympic Games –led the International Olympic Committee’s technology effort to enable Games results and other data to be shared securely both online and through traditional means faster, to any platform, anywhere.
Experts from HfS Research, Atos and Rio2016 will discuss what infrastructure and support where needed to enable the explosion in digital consumption of the 2016 Olympic Games.
Watch this webinar replay and learn:
Best practices of putting on a global scale digital enterprise - this was the Olympics, but it could equally apply to a product launch
A discussion of the security underpinnings and enterprise systems and adjacencies
Lessons learned and where will be in 2 years for the next Winter Olympics?
What is the next 4 year Olympics going to look like in terms of data flows and digital and security underpinnings?
Watch the replay: http://www.hfsresearch.com/pointsofview/hfs-webinar-enabling-first-truly-digital-olympic-games
HfS Webinar Slides: Are we ready for Digital HCM?HfS Research
Watch the replay http://www.hfsresearch.com/webinars/webinar-navigating-digital-hcm-with-hfs-researchs-hr-practice
Attend a live HfS Webinar: http://www.hfsresearch.com/webinars/
HR Technology Solutions and Services M&A’s have simmered right down in recent years as HR-as-a-Service offerings have largely been reconstituted. So what’s the trajectory for both of these markets now? We know that digital has taken center stage, but will innovation and adoption cycles become more focused than in past years? Or are enterprises just buying the cool new HR stuff without any real strategic gameplan to align it with a true HR and workforce strategy?
HfS Research’s HR Practice tackles VUCA (volatility, uncertainty, complexity and ambiguity) head-on, as it rears its ugly head, not only for buyers and sellers of HR solutions and services, but for HR practitioners trying to navigate this steady stream of digital HR solution possibilities to support and empower the modern workforce.
The emerging Digital OneOffice environment is about breaking down boundaries within organizations and leveraging intelligent automation for maximum agility, efficiency and engagement. Join HfS team members Phil Fersht, CEO and Chief Analyst, Steve Goldberg, Research VP, HR Technology and Workforce Strategies, and Khalda De Souza, Research Director, SaaS Services, as they discuss key dynamics unfolding in the HR solutions and services domains.
Viewers will learn about:
- The emerging Digital OneOffice Framework and the critical role for HR and talent management
- Where HR SaaS Services and Solutions are headed, and implications for providers and customers
- Opportunities to further align innovation and adoption cycles to drive business value
- Exciting developments in cognitive, AI and predictive analytics
- Changing perspectives on Human Capital Management
- Key issues on the table for providers and customers
HfS Webinar: What’s Real about Design Thinking in Business Operations and Out...HfS Research
Join us to talk about what we are learning about the use of Design Thinking (and doing, and culture) in our latest HfS Blueprint: Design Thinking in the As-a-Service Economy.
Watch the webinar replay: http://www.hfsresearch.com/webinars/hfs-webinar-Checking-In-On-Design-Thinking-Services-Outsourcing
Register for upcoming HfS Webinars: http://www.hfsresearch.com/webinars/
In business operations, global shared services, and outsourcing, the mantra has been: centralize, standardize, industrialize, globalize. Traditional shared services and outsourcing contracts have been developed to focus on “lift and shift” and how to make processes increasingly more efficient and effective, measured by service level agreements. But expectations for services are changing--it’s about more than cost reduction and efficiency.
What happens when the SLAs are green yet customer or stakeholder satisfaction is level, stale, or down? … When you feel that “innovation” is lacking? … That the world is shifting to become faster, more flexible, and in-touch—but your business delivery isn’t and you just don’t have the time to think about it?
In this webinar HfS Research shares key findings and insights from our research, discuss the use and impact of Design Thinking - and Execution - in services engagements for business operations, and share examples.
Key discussion points:
- The relevance of Design Thinking to business operations and outsourcing engagements
- How service providers are integrating Design Thinking principles and practice methods of working internally and with clients
- Recommendations for how service buyers and service providers can use Design Thinking to drive innovation
- Open Q&A about Design Thinking, the Transition to Execution, and Design-Led Culture in Services companies
HfS Webinar Slides: State of Operations and Outsourcing 2018HfS Research
Register for upcoming HfS webinars: www.hfsresearch.com/webinars
View the replay for this webinar: https://www.hfsresearch.com/webinars/webinar-the-state-of-operations-and-outsourcing-in-2018
The seminal annual study conducted by HfS Research and KPMG is complete and we're ready to reveal the pace of disruption and change the world's leading enterprises are experiencing.
The operating model for businesses needs to adapt more quickly than ever to the pace of the modern economy and appetite from C-Suite to pivot their business models. Global Business Services (GBS) needs to support the pace of change and innovation within organizations – firstly by not getting in the way, and secondly by providing a platform for operations that drives flexible business services, centralizes data and analysis, ensures security and embraces automation to improve efficiency.
During the webinar, our experts will discuss the following relevant topics:
- Changes to organizational operating and service delivery models – looking in particular at how global business services (GBS) and outsourcing needs to pivot from its internal service delivery focus to encompass the end-customer as a stakeholder of its services and drive widespread innovation.
- Investments and C-Suite directives driving operational change
- The impact of automation and AI on shared services, outsourcing and GBS
- Tackling the dual agendas of cost savings and innovation
- Addressing talent challenges
Panel:
- Phil Fersht, CEO and Chief Analyst, HfS Research (host)
- Dave Brown, Partner and Lead for SSOA, KPMG
- Richard Pierle, CIO and EVP, Global Services and Process Excellence, Becton Dickinson
- Saurabh Gupta, Chief Strategy Officer, HfS Research
Symphony Ventures conducted a market survey to determine how much hype surrounds Robotic Process Automation. Do companies understand what it is? Do they know how to buy these software bots? Do they depend on the marketing coming from the software vendors themselves or are there resources to help them vet the market? Ian Barkin, Co-Founder and Head of Strategy at Symphony Ventures, presented our survey findings at the IRPA OAISS seminar in Chicago. Learn more about 'Future of Work' technologies and how Robotic Process Automation is driving innovation at enterprise companies at www.symphonyhq.com
Symphony Ventures is an industry leading professional services firm passionate about creating value for the world’s leading organizations by designing, delivering and managing truly modern business processes. As thought leaders we are redefining the approaches and shaping the technologies that will allow you to unlock the value of your organization.
HfS Webinar Slides - A (much-needed) reality-check on Enterprise Artificial I...HfS Research
Download the slides: https://www.hfsresearch.com/webinars/webinar-reality-check-on-enterprise-artificial-intelligence-ai
Watch all HfS webinars: https://www.hfsresearch.com/webinars/
The noise in the market around AI is deafening. Yet, most of this hype is focused on more consumer-facing issues or projects that cannot easily be replicated. To separate the wheat from the chaff HfS’ inaugural Enterprise AI Blueprint has taken stock where organizations really are on their journey toward the OneOffice and how AI is accelerating that journey.
We will present the main findings of the study and discuss the key issues with thought-leaders in the AI space:
- Jesus Mantas, Global Head of Strategy & Offerings, IBM Global Business Services
- Mike Salvino, Managing Director, Carrick Capital Partners, Executive Chairman, Infinia ML
- Phil Fersht, CEO and Chief Analyst, HfS Research
- Tom Reuner, Managing Partner, Business Operations Strategy
The State of Cybersecurity and Digital Trust 2016HfS Research
Cyber threats today take many forms, from “lone wolves” to highly organized teams-for-hire capable of breaching the most sophisticated defense systems to target personal, corporate or state secrets. To keep pace, organizations must re-think the very nature of cybersecurity, embracing a holistic approach where security is an integral part of a business model that includes risk management and the development of digital trust on an ongoing basis.
Experts from HfS Research, Accenture and client organizations will discuss findings from the recent State of Cybersecurity and Digital Trust 2016 research, explore how cybersecurity threats are perceived and managed, and what needs improvement.
Participants will learn about:
• Digital trust, why it is important and how enterprises can establish and maintain it
• Five gaps in cybersecurity that impact digital trust, and some ideas for addressing them
• The need for creating a culture of cybersecurity awareness throughout the organization
Keynote Presentation by John Willmott, CEO NelsonHall at the BPO Innovations Conference held recently in New York and hosted by the Outsourcing Institute
HfS Webinar Slides: Finance in the Digital AgeHfS Research
75% of finance executives agree that the new wave of digital technologies is fundamentally changing the way that the finance function operates. So what will the finance function of the future look like?
What will the future of the finance function look like, in light of all the advances in digital technologies? Experts from HfS Research, Genpact, KPMG, and Mondelēz International share their insight on the future of F&A, based on exciting new research.
View the webinar replay here: ow.ly/m5Bq301FeBR
HfS Webinar Slides: The Virtual Workforce - How RPA Liberates People From Rob...HfS Research
What will the future of RPA look like? Experts from HfS and Blue Prism were joined by prof. Leslie Willcocks and prof. Mary Lacity to share their latest research. Find the webinar recording here: ow.ly/ZibDg
Applying cognitive computing to business operations, transforming front to ba...HfS Research
Ambitious business leaders are reinventing their enterprises digitally with creative strategies, products and customer experiences. Emerging cognitive solutions have the ability to impact business processes in entirely new ways through autonomous decision making and insightful human engagement. However, many business leaders still view cognitive computing as tomorrow’s potential, not necessarily today’s.
In this webinar, experts from HfS Research, IBM, and Waterfund discuss how cognitive platform based solutions and a design-thinking led approach allow for delivering a personalized, end-to-end frictionless experience.
Watch and learn:
Getting real with Cognitive. Real enterprise case examples of cognitive solutions that transform the way Finance, HR and Procurement services operate
How cognitive capabilities and solutions are enhancing IBM clients' BPO services
The role of service delivery to achieve the Intelligent OneOffice
How the next generation of Service Delivery can bring about a frictionless front to back office transformation
Watch the webinar: http://www.hfsresearch.com/pov/hfs-webinar-august-4
HfS Webinar Slides: Unveiling the Digital OneOffice Premier LeagueHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/digital-oneoffice-premier-league
A digital organization has the ability to take all the cool social, mobile and interactive tech we use in our personal lives and create that experience for all the people in its environment: its employees, customers, and partners.
The Digital OneOffice™ Framework is all about creating the digital customer experience and an intelligent, single office to enable and support it. In a few months, we won’t be talking nearly as much about intelligent automation and digital technology as the critical “value levers” for operations, as they become an embedded part of the fabric of the future operations platform for new generation organizations. Instead, we will be talking about an integrated support operation having the digital prowess to enable its organization to meet customer demand - as and when that demand happens.
Everything about the digital organization is about engaging people by responding to their needs instantaneously, giving people their choice of medium to interact with it, be it voice, chat box, text, Facebook messenger, email, virtual agent, etc.
The OneOffice™ Framework is wrapped around the needs of the people in its environment, where automation is completely native and decisions can be made on predicting events, not merely reacting to historical data archives.
Speakers:
- Phil Fersht, CEO and Chief Analyst
- Melissa O'Brien, Research Director for Contact Center and Omnichannel Operations and BPO
We’ll discuss the following:
- Why the Digital OneOffice™ Framework is the Future of Outsourcing
- How the new generation of enterprises are leveraging digital technologies to link the customer experience with the supporting operations
- New dynamics we’re seeing in the market that point to a Digital OneOffice™ future, based on 450 enterprise interviews
HfS Webinar Slides: Smart Process Automation in Enterprise BusinessHfS Research
Global businesses must cut operational cost and improve agility, and Smart Process Automation - which combines workforce orchestration, RPA and cognitive automation - delivers on this imperative.
Experts from HfS Research, WorkFusion and Ascension Health discussed how to solve for business outcomes through more integrated automation technologies.
Participants will learn about:
- How SPA relates to the HfS Research Intelligent Automation Continuum
- How this new breed of automation improves on legacy solutions
- The role machine learning plays in SPA
- Use cases for SPA in shared services organizations and specific industries
- How WorkFusion’s SPA platform delivers
- A practical path forward for end users at the enterprise level who wish to explore SPA to achieve their operational mandates
View the replay here: ow.ly/RDwv301FeR3
HfS Webinar Slides: Tales from the Automation TrenchesHfS Research
Attend a live webinar: www.hfsresearch.com/webinars
Watch the replay: www.hfsresearch.com/webinars/webinar-cutting-through-the-rpa-hype-tales-from-the-automation-trenches
Automation is not a silver bullet or guarantee of success. Moving toward notions of service orchestration requires going beyond the hype and looking at real world RPA examples. To succeed on this journey, it is critical we learn from the early successful deployments. In this webinar, HfS is teaming up with Blue Prism and ShopDirect to highlight what is involved in deploying a successful RPA implementation - challenges, pitfalls, lessons learned and best practices. Join Tom Reuner, SVP Intelligent Automation, Alex Bentley, Director of Corporate Development, Blue Prism, and Lindsay Harrison, Business Agility Manager, Shop Direct to discuss how RPA is evolving and how the future of service delivery will shape up.
Watch and learn:
- Where to begin your RPA journey?
- How to secure buy-in from the C-suite and IT managers?
- How to successfully deploy a large-scale RPA implementation?
- What are the lessons learned on the RPA journey?
- What are the cultural and HR ramifications of deploying an RPA solution?
- How do you measure success?
HfS Webinar Slides - Achieving Intelligent Automation in Business OperationsHfS Research
Attend a live webinar: www.hfsresearch.com/webinars/
Watch the webinar replay: http://www.hfsresearch.com/webinars/achieving-intelligent-automation-in-business-operations
Optimizing operations through Robotic Process Automation (RPA) and machine learning present significant promise for global enterprises, particularly as they look to unlock value from decades-old operating models and relationships (BPO and/or shared services) for success in the Digital future.
However, success stories of automation at scale (at least those publicly reported) are limited; while the Banking, Financial Services and Insurance industries seem to be leading the way, many organizations are grappling with how to get an effective strategy and operating model in place. They struggle with myriad tool choices and struggle to understand robotic vs. machine learning vs. cognitive approaches to automation.
Experts from HfS Research, Hexaware, and HSBC will discuss the results from a global study of the state of practice in automation conducted across several enterprises in varying stages of automation adoption.
Attend and learn:
- Where are global enterprises in their automation journey today?
- Implementing automation at scale - key insights and best practices
- What to consider for automation strategy and tools; especially as it pertains to RPA and beyond
- Operating models that global enterprises are adopting or considering
Approaches to driving culture change
Speakers:
- Brian Halpin, Head of Automation, HSBC
- Chinmoy Banerjee, EVP and Global Head of BPS, Hexaware
- Phil Fersht, CEO and Chief Analyst, HfS Research
- Tom Reuner, Senior Vice President, Intelligent Automation and IT Services, HfS Research
- Reetika Joshi, Research Director, Operations & Analytics Strategies, HfS Research
HfS Webinar Slides: IBM Watson ServicesHfS Research
Watch the replay: http://www.hfsresearch.com/webinars/webinar-watson-services
Business leaders today across IT and operations have heard a lot about cognitive technologies such as Watson in the last few years, but still lack clarity on practical applications. With IBM's early investments in Watson and the opening up of its API economy, we’ve seen interest in Watson service provision from an array of multinational technology services firms. We undertook research to explore the early progress of services buyers and providers leveraging Watson to develop cognitive-based solutions to impact business outcomes such as improving operational efficiencies and reducing customer effort. In this webinar, we share themes from our newly released HfS Emerging Market Guide: IBM Watson Services.
View and learn:
- Is Watson starting to evolve as an ecosystem for the broader industry just as we have seen with the likes of Salesforce and Workday?
- Who are the third party service providers that are making investments in setting up Watson practices?
- What are the examples out there today and how can buyers best leverage this evolving ecosystem of Watson-powered cognitive solutions?
HfS Webinar - Digital Workforce for the Digital EnterpriseHfS Research
Watch the webinar replay: http://www.hfsresearch.com/webinars/hfs-webinar-digital-workforce-for-the-digital-enterprise
Register for live HfS webinars: http://www.hfsresearch.com/webinars
Building a “true” digital workforce requires more than the automation of mundane, repetitive, clerical tasks. It needs to be part of a broader digital transformation strategy, requiring buy-in from both the C-suite and IT managers. In this webinar, HfS' SVP of Intelligent Automation, Tom Reuner, will be joined by Blue Prism’s Dave Moss, CTO and Co-Founder, and Colin Redbond, Product Manager and Digital Workforce Architect. They will discuss how to leverage Blue Prism’s Robotic Process Automation (RPA) platform to facilitate millions of transactions while accelerating access to cloud, AI and cognitive technologies. Come see how forward thinking enterprises are using this automation platform to build out next generation applications and capabilities.
Attend and learn:
- How the RPA market is evolving and changing (why not all software robots are created equally)
- How to successfully deployed large scale RPA deployments and digital transformations
- How to leverage partners in building out next generation automation capabilities
HfS Webinar Slides: 2017, the year of making it realHfS Research
Digital disruption is no longer new – some industries have already been shaken up by evolving digital business models, while others are in the throes of being impacted. This is the new normal for enterprises, and we need to develop actionable strategies to survive and compete in this post-digital world.
In 2017, it’s all about enterprises being digitally capable of engaging their customers in real time using immersive communication channels, supported by intelligent unified operations that can enable their business to pivot to remain competitive.
The HfS 2017 research theme is all about “making it real”. We will explore the experiences, dynamics, intentions, challenges and opportunities of thousands of enterprises in their quest to align their operations to meet the rapidly changing needs of their clients.
In this webinar, the HfS analyst team will share our 2017 vision for the industry and our plans for the 2017 HfS research agenda.
Hear about our plans for 2017 research across the following areas:
- The Intelligent OneOfficeTM: Taking an “outside-in” approach to Intelligent Operations, breaking down the barriers between the front and back offices.
- The New Normal for IT Services and Strategy, Business Operations and BPO and Cognitive Automation
- Industry-specific dynamics for banking, insurance, energy, utilities, manufacturing, healthcare, life sciences, travel and retail industries
View the recorded webinar here: http://www.hfsresearch.com/webinars/hfs-webinar-2017-the-year-of-making-it-real
HfS Webinar Slides: The State of Outsourcing and Business Operations 2017HfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/state-of-business-operations-2017
The webinar will share the key findings of the State of Business Operations survey by HfS Research in conjunction with KPMG with 829 enterprise buyers, service providers, and advisor/consultants.
The outsourcing and shared services market has been in a seemingly endless state of flux for as long as HfS Research has existed – with the current market more confused than ever before, organizations struggling to cope with competing priorities, and confusion on the requisite timing and methods to best exploit new(ish) technologies such as process automation and evolving service delivery models.
We have seen the latest wave of change agents combine into the “digital” phenomenon, manifesting in a jumble of technology change and business drivers. Enterprises are being forced - more so than ever -to become increasingly customer-centric as they must respond to progressively complex online demands. This is driving investment in new technologies such as IoT, and analytics, and new ways of consuming, technology, and business process services – with software platforms encroaching on classic operational services.
Attend and learn:
- Changes to organizational operating and service delivery models
- The investments and directives driving operational change
- The use of shared services, outsourcing, global business services, and the impact of automation and offshoring on these service delivery models
- The maturity of business operating models linked to the use of alternative service delivery models and emerging technologies
- Adoption levels, challenges, and opportunities related to process and cognitive automation
- The effectiveness of outsourcing, above and beyond delivering cost savings, and impact on service provider selection
- Stakeholders’ current view on service providers and future expectations
- Organizational and operational talent challenges, shortages, and solutions, including automation
Presenters:
Phil Fersht – CEO & Chief Analyst, HfS Research
Jamie Snowdon – Executive Vice President, Research Operations, HfS Research
Dave Brown – Global Lead, Shared Services & Outsourcing Advisory, KPMG
Stan Lepeak – Director & Head, Research & Thought Leadership, Global Management Consulting, KPMG
HfS Webinar Slides: Unveiling the Early Leaders Providing AI capabilities for...HfS Research
Watch the webinar replay: www.hfsresearch.com/webinars/unveiling-the-early-leaders-providing-ai-capabilities-for-the-digital-oneoffice
Attend a live webinar:www.hfsresearch.com/webinars
The Digital OneOffice Framework is all about the design and implementation of the organizational digital experience and the creation of an intelligent, single office to execute and support it. At HfS, our research shows that smart Artificial Intelligence (AI) solutions can help break down the barriers between front and back offices to align the needs of the customer with the operations of an organization to service those needs effectively and proactively.
Artificial Intelligence is many things: It is hyped, it is not defined, it is starting to become pervasive, and it is fostering emotional, passionate and at times heated discussions. However, many of those discussions are more focused on either generic or more consumer-facing issues while the broader market is not yet recognizing the impact of AI on B2B and Enterprise segments. Given the blurred perception and the lack of clarity, HfS is aiming to take stock how AI is starting to transform service delivery. With that mind, the research is less about technology aspects rather than understanding the use cases and the way AI could transform organizations journey toward the OneOffice.
Attend and learn:
How is AI transforming service delivery?
What are the AI capabilities and use cases that service providers have built out?
Which are the leading AI technologies and approaches that we are seeing?
How do deployments get to scale?
Learn about the details of the inaugural AI-powered OneOffice Premier League Table
How will the market shape up over the next 18 months?
Speakers:
Phil Fersht, Chief Analyst and CEO, HfS Research (bio)
Tom Reuner, Senior Vice President, Intelligent Automation and IT Services, HfS Research (bio)
HfS Webinar Slides: Is Finance Ready to move to As-a-Service?HfS Research
CFOs have tough decisions to make deciding when the time is right to write off legacy Finance & Accounting (F&A) technology and move to the cloud.
Experts from HfS, emerging “As-a-Service” HR and F&A provider OneSource Virtual, KPMG, and Smith & Nephew share insights into the progress of Plug and Play Digital Business Services and the considerations for the F&A function to make the leap.
The discussion includes:
- The impact of the As-a-Service Economy on today’s finance operations
- Current dynamics in F&A outsourcing and anticipated growth in the medium and long-term
- How buyers, advisors and providers are approaching change management in the finance function
- How the F&A function can follow the examples of other business functions, such as HR and insurance, which more advanced in their adoption of As-a-Service models
- The Impact of Robotic Process Automation on finance and why it’s being so rapidly implemented
View the webinar replay here: ow.ly/Cxjw301FfAt
Download your copy of "Is Finance Finally Ready To Write Off Legacy And Move To BPaaS?": ow.ly/Hcg1301FfXC
HfS Webinar Slides: Digital Reinvention For the Cognitive EraHfS Research
Design Thinking and Intelligent Automation are critical building blocks of any organization's journey toward the As-a-Service Economy. Yet, only by changing the mindset and by understanding as well as articulating the goal of this journey, will organizations be able to reap the benefits.
Experts from HfS Research, Applied Materials, and IBM share their experiences and lessons they have learned.
Participants will hear about:
- How IBM has embedded design thinking into our client interactions, enabling both parties to better build out solutions to business problems
- How companies need to build a foundation that allows them to embrace a move to 'digital'
- How building this foundation set them on a 'path to cognitive.'
- How the intelligent automation continuum allows companies to chart a path from 'desktop macros' through to RPA, Automation and Cognitive
- How each company's data maturity will dictate where it steps onto the path and how their journey then progresses
View the webinar replay here: ow.ly/nQ8f301FfhX
HfS Webinar Slides: Enabling the first truly Digital OlympicsHfS Research
The Rio 2016 Olympic Games staked its place in modern Olympic Games history, as it became the first Summer Olympic Games where content available on digital platforms was double that aired on television.
Atos - the Worldwide IT Partner and lead integrator of the Olympic and Paralympic Games –led the International Olympic Committee’s technology effort to enable Games results and other data to be shared securely both online and through traditional means faster, to any platform, anywhere.
Experts from HfS Research, Atos and Rio2016 will discuss what infrastructure and support where needed to enable the explosion in digital consumption of the 2016 Olympic Games.
Watch this webinar replay and learn:
Best practices of putting on a global scale digital enterprise - this was the Olympics, but it could equally apply to a product launch
A discussion of the security underpinnings and enterprise systems and adjacencies
Lessons learned and where will be in 2 years for the next Winter Olympics?
What is the next 4 year Olympics going to look like in terms of data flows and digital and security underpinnings?
Watch the replay: http://www.hfsresearch.com/pointsofview/hfs-webinar-enabling-first-truly-digital-olympic-games
HfS Webinar Slides: Are we ready for Digital HCM?HfS Research
Watch the replay http://www.hfsresearch.com/webinars/webinar-navigating-digital-hcm-with-hfs-researchs-hr-practice
Attend a live HfS Webinar: http://www.hfsresearch.com/webinars/
HR Technology Solutions and Services M&A’s have simmered right down in recent years as HR-as-a-Service offerings have largely been reconstituted. So what’s the trajectory for both of these markets now? We know that digital has taken center stage, but will innovation and adoption cycles become more focused than in past years? Or are enterprises just buying the cool new HR stuff without any real strategic gameplan to align it with a true HR and workforce strategy?
HfS Research’s HR Practice tackles VUCA (volatility, uncertainty, complexity and ambiguity) head-on, as it rears its ugly head, not only for buyers and sellers of HR solutions and services, but for HR practitioners trying to navigate this steady stream of digital HR solution possibilities to support and empower the modern workforce.
The emerging Digital OneOffice environment is about breaking down boundaries within organizations and leveraging intelligent automation for maximum agility, efficiency and engagement. Join HfS team members Phil Fersht, CEO and Chief Analyst, Steve Goldberg, Research VP, HR Technology and Workforce Strategies, and Khalda De Souza, Research Director, SaaS Services, as they discuss key dynamics unfolding in the HR solutions and services domains.
Viewers will learn about:
- The emerging Digital OneOffice Framework and the critical role for HR and talent management
- Where HR SaaS Services and Solutions are headed, and implications for providers and customers
- Opportunities to further align innovation and adoption cycles to drive business value
- Exciting developments in cognitive, AI and predictive analytics
- Changing perspectives on Human Capital Management
- Key issues on the table for providers and customers
HfS Webinar: What’s Real about Design Thinking in Business Operations and Out...HfS Research
Join us to talk about what we are learning about the use of Design Thinking (and doing, and culture) in our latest HfS Blueprint: Design Thinking in the As-a-Service Economy.
Watch the webinar replay: http://www.hfsresearch.com/webinars/hfs-webinar-Checking-In-On-Design-Thinking-Services-Outsourcing
Register for upcoming HfS Webinars: http://www.hfsresearch.com/webinars/
In business operations, global shared services, and outsourcing, the mantra has been: centralize, standardize, industrialize, globalize. Traditional shared services and outsourcing contracts have been developed to focus on “lift and shift” and how to make processes increasingly more efficient and effective, measured by service level agreements. But expectations for services are changing--it’s about more than cost reduction and efficiency.
What happens when the SLAs are green yet customer or stakeholder satisfaction is level, stale, or down? … When you feel that “innovation” is lacking? … That the world is shifting to become faster, more flexible, and in-touch—but your business delivery isn’t and you just don’t have the time to think about it?
In this webinar HfS Research shares key findings and insights from our research, discuss the use and impact of Design Thinking - and Execution - in services engagements for business operations, and share examples.
Key discussion points:
- The relevance of Design Thinking to business operations and outsourcing engagements
- How service providers are integrating Design Thinking principles and practice methods of working internally and with clients
- Recommendations for how service buyers and service providers can use Design Thinking to drive innovation
- Open Q&A about Design Thinking, the Transition to Execution, and Design-Led Culture in Services companies
HfS Webinar Slides: State of Operations and Outsourcing 2018HfS Research
Register for upcoming HfS webinars: www.hfsresearch.com/webinars
View the replay for this webinar: https://www.hfsresearch.com/webinars/webinar-the-state-of-operations-and-outsourcing-in-2018
The seminal annual study conducted by HfS Research and KPMG is complete and we're ready to reveal the pace of disruption and change the world's leading enterprises are experiencing.
The operating model for businesses needs to adapt more quickly than ever to the pace of the modern economy and appetite from C-Suite to pivot their business models. Global Business Services (GBS) needs to support the pace of change and innovation within organizations – firstly by not getting in the way, and secondly by providing a platform for operations that drives flexible business services, centralizes data and analysis, ensures security and embraces automation to improve efficiency.
During the webinar, our experts will discuss the following relevant topics:
- Changes to organizational operating and service delivery models – looking in particular at how global business services (GBS) and outsourcing needs to pivot from its internal service delivery focus to encompass the end-customer as a stakeholder of its services and drive widespread innovation.
- Investments and C-Suite directives driving operational change
- The impact of automation and AI on shared services, outsourcing and GBS
- Tackling the dual agendas of cost savings and innovation
- Addressing talent challenges
Panel:
- Phil Fersht, CEO and Chief Analyst, HfS Research (host)
- Dave Brown, Partner and Lead for SSOA, KPMG
- Richard Pierle, CIO and EVP, Global Services and Process Excellence, Becton Dickinson
- Saurabh Gupta, Chief Strategy Officer, HfS Research
Symphony Ventures conducted a market survey to determine how much hype surrounds Robotic Process Automation. Do companies understand what it is? Do they know how to buy these software bots? Do they depend on the marketing coming from the software vendors themselves or are there resources to help them vet the market? Ian Barkin, Co-Founder and Head of Strategy at Symphony Ventures, presented our survey findings at the IRPA OAISS seminar in Chicago. Learn more about 'Future of Work' technologies and how Robotic Process Automation is driving innovation at enterprise companies at www.symphonyhq.com
Symphony Ventures is an industry leading professional services firm passionate about creating value for the world’s leading organizations by designing, delivering and managing truly modern business processes. As thought leaders we are redefining the approaches and shaping the technologies that will allow you to unlock the value of your organization.
HfS Webinar Slides - A (much-needed) reality-check on Enterprise Artificial I...HfS Research
Download the slides: https://www.hfsresearch.com/webinars/webinar-reality-check-on-enterprise-artificial-intelligence-ai
Watch all HfS webinars: https://www.hfsresearch.com/webinars/
The noise in the market around AI is deafening. Yet, most of this hype is focused on more consumer-facing issues or projects that cannot easily be replicated. To separate the wheat from the chaff HfS’ inaugural Enterprise AI Blueprint has taken stock where organizations really are on their journey toward the OneOffice and how AI is accelerating that journey.
We will present the main findings of the study and discuss the key issues with thought-leaders in the AI space:
- Jesus Mantas, Global Head of Strategy & Offerings, IBM Global Business Services
- Mike Salvino, Managing Director, Carrick Capital Partners, Executive Chairman, Infinia ML
- Phil Fersht, CEO and Chief Analyst, HfS Research
- Tom Reuner, Managing Partner, Business Operations Strategy
The State of Cybersecurity and Digital Trust 2016HfS Research
Cyber threats today take many forms, from “lone wolves” to highly organized teams-for-hire capable of breaching the most sophisticated defense systems to target personal, corporate or state secrets. To keep pace, organizations must re-think the very nature of cybersecurity, embracing a holistic approach where security is an integral part of a business model that includes risk management and the development of digital trust on an ongoing basis.
Experts from HfS Research, Accenture and client organizations will discuss findings from the recent State of Cybersecurity and Digital Trust 2016 research, explore how cybersecurity threats are perceived and managed, and what needs improvement.
Participants will learn about:
• Digital trust, why it is important and how enterprises can establish and maintain it
• Five gaps in cybersecurity that impact digital trust, and some ideas for addressing them
• The need for creating a culture of cybersecurity awareness throughout the organization
Keynote Presentation by John Willmott, CEO NelsonHall at the BPO Innovations Conference held recently in New York and hosted by the Outsourcing Institute
HfS Webinar Slides: Finance in the Digital AgeHfS Research
75% of finance executives agree that the new wave of digital technologies is fundamentally changing the way that the finance function operates. So what will the finance function of the future look like?
What will the future of the finance function look like, in light of all the advances in digital technologies? Experts from HfS Research, Genpact, KPMG, and Mondelēz International share their insight on the future of F&A, based on exciting new research.
View the webinar replay here: ow.ly/m5Bq301FeBR
HfS Webinar Slides: The Virtual Workforce - How RPA Liberates People From Rob...HfS Research
What will the future of RPA look like? Experts from HfS and Blue Prism were joined by prof. Leslie Willcocks and prof. Mary Lacity to share their latest research. Find the webinar recording here: ow.ly/ZibDg
Applying cognitive computing to business operations, transforming front to ba...HfS Research
Ambitious business leaders are reinventing their enterprises digitally with creative strategies, products and customer experiences. Emerging cognitive solutions have the ability to impact business processes in entirely new ways through autonomous decision making and insightful human engagement. However, many business leaders still view cognitive computing as tomorrow’s potential, not necessarily today’s.
In this webinar, experts from HfS Research, IBM, and Waterfund discuss how cognitive platform based solutions and a design-thinking led approach allow for delivering a personalized, end-to-end frictionless experience.
Watch and learn:
Getting real with Cognitive. Real enterprise case examples of cognitive solutions that transform the way Finance, HR and Procurement services operate
How cognitive capabilities and solutions are enhancing IBM clients' BPO services
The role of service delivery to achieve the Intelligent OneOffice
How the next generation of Service Delivery can bring about a frictionless front to back office transformation
Watch the webinar: http://www.hfsresearch.com/pov/hfs-webinar-august-4
Robotic process automation: who is buying, and why?UiPath
I recommend business decision-makers use this logic as a lodestone to guide themselves past any confusion; the
point of innovative technology must be better automation, because only better automation can produce better business
outcomes.
The Business Case for Robotic Process Automation (RPA)Joe Tawfik
This paper by Kinetic Consulting Services (www.kineticcs.com) outlines the business case for Robotic Process Automation (RPA). It examines the commercial and strategic aspects of RPA.
It seems like Artificial Intelligence (AI) has rarely been out of the headlines recently and it is a topic that grips people’s imagination. Our business process expertise puts us in a fantastic position to cut through the hyperbole and focus on the real business value. In this issue of Innovation Nation you can read our thoughts on Robotic Process Automation and AI – cutting edge technologies that will have an increasing role to play in BPO industry.
UiPath COO Guy Kirkwood asks if BPO could morph into BPA because of the impact of robotics.
BPO providers are finally waking up to the fact that their entire business model could soon be obsolete and they are anxious. Those companies that are rolling out automation are not talking about it because it is decoupling routine service delivery from labour arbitrage, something that has sat at the heart of the BPO market in the past 20 years.
The Light Bulb Moment – Learning to-identify-robotic-automation-opportunitiesOpenSpan
The “Light Bulb Moment” is the point when you realize how Robotic Automation and Robotic Desktop Automation could help you boost productivity and drive superior results in the process-centric parts of the enterprise.
Business Process Outsourcing (BPO) has transformed into a true partnership where the clients and the BPO service provider take a deeper ownership of developing, transforming and driving changes with the supporting digital application tools. What can we expect in the future and how will the industry change? How will factors such as pricing and digitalization work in the future? We will share some real-life examples: a few case studies will be presented that describes the challenges our client faced and how they were resolved through partnership with Capgemini BPO.
I think London School of Economics doing a proper question and answer session on the topic of RPA emphasizes the speed and importance of RPA in market today.
Watch the webinar replay: https://www.hfsresearch.com/webinars/webinar-getting-rpa-to-scale
Access all HfS webinars: www.hfsresearch.com/webinars/
Understanding the key elements of a transformational enterprise-wide RPA implementation
Despite all its promise, the majority of RPA projects today never progress beyond pilot programs. Fortunately, there are enough successful enterprise-scale RPA implementations available today to learn about well-planned RPA initiatives that go beyond the hype.
In this webinar, experts from HfS, Automation Anywhere, EY and Societe Generale will discuss the evolution of Intelligent Automation and RPA, and discuss the challenges (and solutions) are faced and overcome during a transformational enterprise-wide RPA implementation. What are the must-have functional capabilities that make an RPA platform rapidly deployable, highly scalable, granularly secure and, therefore, truly transformational for an enterprise?
What you'll learn:
- What are the key lessons learned from early RPA deployments?
- What are the main levers to scale those deployments?
- How are the RPA technologies and approaches evolving?
Speakers:
- Sumeet Pathak, Senior Vice President, Global Solution Center, Societe Generale
- Sharda Cherwoo, Senior Advisory Partner, Intelligent Automation, EY
- Kashif Mahbub, Vice President, Product Marketing, Automation Anywhere
- Phil Fersht, CEO and Chief Analyst, HfS
- Tom Reuner, Senior Vice President, Intelligent Automation and IT Services, HfS
- John O'Brien, Research Director, RPA Customer Experiences, HfS
The Role of Contact Center in Omnichannel StrategyHfS Research
Any enterprise that wants to make its customers happy—and keep them—is making the creation of a seamless omnichannel Customer Experience a top priority. Contact centers plays a critical role in customer experience and executing an omnichannel strategy, with the potential to have major impacts on outcomes such as sales and loyalty.
Executives face the challenge of making the right decisions and investments to impact these business outcomes, while looking beyond the concept of channel interactions to engage with customers in a personalized and consistent way.
Experts from HfS Research, HGS, Conduit Global, Teleperformance, and client organizations discuss the role contact center plays in executing on an omnichannel strategy and how that will be changing in the future.
Watch and Learn:
What is omnichannel? Does it exist?
How are contact center service providers shifting and adapting to the needs of their clients to help execute an omnichannel strategy?
How can enterprises continue to evolve and refine their contact center operations in a rapidly changing omnichannel world?
Watch the webinar: http://www.hfsresearch.com/pov/hfs-webinar-role-contact-center-omnichannel-strategy
Time to move from process focused automation to data centric automation pptMindfields Global
With workflows becoming increasingly complicated, the current process-centric approach is becoming more expensive to run – either through cost of automation or through the cost of people doing the work. With increasing focus on data in organisations we believe that data-driven organisations must also think differently when it comes to the role of data in their automation activities. Companies can continue to devise more complex and costly work-arounds to make a process-centric approach work in a data-centric world, or they can use an automation approach that is inherently data-centric to drive the next phase of Hyperautomation.
HfS Webinar - The 20 Most Promising Use-Cases of Enterprise Blockchain AdoptionHfS Research
Watch the webinar replay: https://www.hfsresearch.com/webinars/webinar-the-20-most-promising-use-cases-of-enterprise-blockchain-adoption-across-industries
View all HfS webinars: https://www.hfsresearch.com/webinars/
Distributed Ledger Technologies (DLT), including blockchain, is changing the way we think about business transactions, data storage, and even industry value chains and associated revenue models. While digital, AI, and automation have been the flavors of 2017, blockchain is gearing up to lead the hype in 2018, as enterprise leaders search for new levels of value that have genuine, proven business applications.
In this webinar, we will cover:
- The size of Enterprise Blockchain Services and the Crypto-bubble
- The Blockchain Six-Pack: Inherent features of blockchain that drives its disruptive potential
- The “90-9-1” Enterprise adoption challenges and related market developments that make us optimistic
- Enterprise Adoption trends by Blockchain Platforms (Ethereum, Hyperledger Fabric, R3, Ripple, and others)
- Heatmap of Blockchain Maturity by Industries and Use-cases
- Implications for Enterprise Services clients
Operations As-a-Service - The Untapped OpportunityRussell Ives
Operations-as-a-Service (OaaS) is
the logical culmination of a set of business and technology trends that have been converging for several years. Business Process Outsourcing (BPO) and IT Outsourcing (ITO) began in the 1990’s but evolved significantly over time, becoming more commoditised, incorporating sophisticated platforms and bundling more and more services.
More recently, sourcing has blended with various forms of As-a-Service, most notably via integrated, cloud-based applications, or Software-as-a-Service (SaaS), alongside increasing levels of
IT infrastructure delivered as-a-Service (IaaS). Advancements in data processing and computing intelligence (including, for example, predicative analytics and robotic process automation) have also become fundamental - allowing for a new class of data-driven business insights. This overall combination of proven business process management disciplines and intelligent, cloud- driven technologies is now known as Operations-as-a-Service.
Intelligent Automation in Accounting and Finance with IMA Queens College Stud...Diana Gray, MBA
Learn and discover how RPA and AI can change the work we do in Accounting and Finance for the better. In this session we will cover the following:
How does RPA impact accounting?
How does AI augment, and play a vital role?
How can I develop the skill sets to be relevant in the future?
Speakers:
Alp Uguray, MVP, Ashling Partners
Sharon Palawandram, Machine Learning Consultant Ashling Partners
Building a Roadmap for Hyperautomation.pdfOpteamix LLC
The current scenario has made many organizations take a hard look at their business strategies to ensure that they will survive, remain competitive, and relevant tomorrow. There is no shortage of technologies vying for attention, and hyperautomation is on top of the list.
This white paper is meant for professionals tasked with leveraging hyperautomation. Read on for more insight on, potential use cases, and tried and tested approaches to reap the many benefits of hyperautomation.
Rpa ai automation webinar by new, cfgi, ui path 11 82018Bob Fitzpatrick
Automation…RPA…AI…Bots… are currently the hottest words across the various industries. So what do they mean and how to leverage this new technology? Join us as we explore starting an automation journey and leveraging automation in finance led by Sebastian, Bob, Andres, and Daniel. Our special guest is Boris Krumrey, UiPath’s Chief Robotics Officer, who will share with us the exciting landscape of automation and where it is heading.
Achieving Business Transformation with UiPath RPACelonis
UiPath delivers the most advanced Enterprise RPA Platform, built for business and IT. As you strive to benefit from the opportunities of the “Automation First” era, your digital transformation can be accelerated here. And UiPath RPA is constantly adding new AI skills that can be applied to more complex use cases. Join Christian Berg, Director of AI Product Management, and Bella Liu, AI Partnership Lead to learn how UiPath RPA is enabling robots to address process automation end to end with new AI skills powered by Celonis.
Presenters:
Bella Liu, AI Partnership Lead, UiPath
Christian Berg, Director of AI Product Management, UiPath
Watch the PPT to learn how intelligent automation enables companies to build remote working capabilities, increase productivity, and optimize the workforce.
In the webinar, Eric Liebross, Auxis Senior VP of Back Office Optimization, provides insights into some of the truths and myths of Robotic Process Automation (RPA), some of the significant benefits it can provide, demonstrated a real-world live demo, and more.
We hope you find the highlighted information in this presentation useful for your RPA initiatives.
View the live demo here: https://www.auxis.com/rpa-demo
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
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3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
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3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
The Advent of R-BPO: Is the Future of BPO Robotic?
1. The Services Research Company
The Advent of R-BPO: Is the Future of BPO Robotic?
Webinar, July 15th 2016
Phil Fersht
Chief Analyst and CEO, HfS Research
phil.fersht@hfsresearch.com
@pfersht
10. How buyers would improve the quality and
outcomes from their current service
relationships…
28%
13%
9%
45%
4%
2%
Letting go and giving up more higher-value work to
our service provider(s)
Threatening to entertain competitive bid(s) to force
your current provider(s) to up their game
Bring back more work in-house and improve it
ourselves
Roll out an automation strategy in tandem with our
provider
Bring in a specialist advisor to recalibrate our
relationship(s) and get us on the right course for As-
a-Service
Not a lot – we paid for “cheap and cheerful” and
that’s what we’re stuck with
Source: The HfS Working Summit for Service Buyers, December 2015
(Sample 53 enterprise outsourcing leads)
28. 28
Supporting our clients throughout their lifecycle
Service delivery evolution
• ACA cost and compliance
analysis, scenario modeling
• HR, Pay and benefits
regulations and best practices
• Sustain and improve quality of
service & speed of execution
• Optimize scope of services
to improve value proposition
• Speed up transition to stable
state after major initiatives
• Business case support
• Compensation planning, job/
position codes, salary banding
• HCM integration and
process improvement
• Wellness strategies
• Workforce planning
• Data driven decision support
• Rapid standup model
• Combined technology stack and
service teams
• Proven track record mitigating
risks
• Controlled cost
• Supports all sizes of clients
• Manages differences in
complexity needs when
requirements change
• Large geographic footprint
• Strategy & personalized tools
to educate employees and
improve engagement
• Change Management for
organizational, process and
technology changes
Intelligent
Automation
Advisory
Services
Communication
& Change
Management
Acquisition
& Carve out
Support
Compliance
& Regulatory
Affairs
Scalable
Service
Model
29. The Services Research Company
The Advent of R-BPO: Is the Future of BPO Robotic?
APPENDICES
Phil Fersht
Chief Analyst and CEO, HfS Research
phil.fersht@hfsresearch.com
@pfersht