By Bharathi Rao at SmartBear Connect.

2. TRANSFORM QA TO
STAY AHEAD OF
DIGITAL DISRUPTION
SmartBear Connect 2018

3. Presentation agenda
3
Where are we today? Industry Trends, Challenges and Priorities
What we recommend?

4. Speaker Introduction
4
Dr. Bharathi Rao, PhD
(Advanced Banking)
Dr. Bharathi Rao, AVP,
heads the QA Practice
globally for Healthcare
and Life Sciences
sectors at Infosys
Responsible for
providing QA advisory
to Infosys key clients,
creating QA service
portfolios and leading
strategic, multi-year
QA engagements -
driving innovation &
transformation
20+ years of
experience in QA
Strategy Consulting,
Delivery, Research
and Sales

5. Quality Goes Mainstream
5
Quality is at
the core of
Business
Strategy
Speed To
Market defines
Competitive
Advantage
Adoption of NextGen
Enterprise IT Model
Bi-Modal IT
Flexibility to
address
Customer
Experience &
Security
ROI on IT
spend as
Core Business
Metric

6. What is impacting & challenging QA of today?
Top 7 Industry Insights
6

7. Agile & DevOps
7
45%
of application development is based on
agile delivery models*
41%
of organizations are using DevOps and 40%
planning to in 2018*
01
* As per Industry Reports

8. Test Industrialization
8
Integrated yet Independent
QA conversations are on priority
Shift from TCOEs to
Hybrid
QA Organization
02

9. Smart & Intelligent Test Automation
9
Automation is vastly underexploited in QA.
Avg. level of automation across test
activities is 16%^
03
^ 2017-18 World Quality Report

10. Test Environment & Data Solutions
10
04
48%
organizations are unable to manage
excess needs for test environment
Increased need for Test Data towards
Digital Transformation

11. QA Budgets
11
05
Test budgets at
26%. Forecasted
to rise to 32%
(2020)^
^ 2017-18 World Quality Report

12. People Transformation
12
06
SDET skills on the rise. 43%
organizations cited lack of rounded
testing skills in agile teams ^
^ 2017-18 World Quality Report

13. Service Virtualization
13
07
Need for Service Virtualization
for accelerated Continuous
Testing

14. Newer Priorities for QA
14

15. Digital Innovation
15
• Emphasis is on DevOps, Continuous
Testing, Virtualization
• User Experience and Omni-channel
experience are new needs with voice
based systems entering the arena in
testing
• Technologies like IoT & Blockchain
typically deal with huge volume of data
driving Big Data Testing

16. AI and Automation
16
• Automation has changed from test
scripting / UI Layer and is moving
towards platforms, API
• Machine learning for pattern analysis,
automation and test case optimization
has lead to ‘Intelligent Automation’
• Testing of AI Systems, RPA, Chabot
and also Deep learning based
Autonomous Testing

17. Modernization
17
• On-production environment-as-a-
service, Capex to Opex movement, tools
on cloud
• Cloud Performance testing is key focus
area
• Virtualization in Testing is key for
success

18. Regulations and Security
18
• Test data management is a key success
element esp. non-production environment
data masking
• Compliance testing like GDPR etc. are
critical
• App and System level Security Testing
• Domain skills are critical to ensure
business assurance

19. What we recommend?
19
Re-focus QA on Customer Experience
and Business Assurance
Transform traditional
TCoEs to Agile &
DevOps
Expand skill sets
of QA teams
Build Virtualization
and Cloud Testing
Platform capabilities
Prioritize Test
Data Strategy
Continue to grow Test
Automation – beyond
regression
Use Predictive Analysis and
AI/ ML to prioritize testing
activities

20. © 2018 Infosys Limited, Bengaluru, India. All Rights Reserved. Infosys believes the information in this document is accurate as of its publication date; such information is subject to change without notice. Infosys
acknowledges the proprietary rights of other companies to the trademarks, product names and such other intellectual property rights mentioned in this document. Except as expressly permitted, neither this
documentation nor any part of it may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, printing, photocopying, recording or otherwise, without the
prior permission of Infosys Limited and/ or any named intellectual property rights holders under this document.
THANK YOU