The document discusses how poor communication between departments can lead to chaos and unnecessary stress. It identifies some common causes of breakdowns in communication, such as conflict between employees, communication issues under pressure, and lack of clear communication guidelines. The document then provides recommendations for improving communication, including having each department identify missing information, building camaraderie among department heads so effective communication trickles down, creating processes for information to flow between departments, and investing in operation management software to enhance communication and take operations to the next level. The overall message is that committing to improving communication throughout all departments can help take control of chaos and allow an operation to run more smoothly.