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Universiteit Twente
“Social Media Impact Measurement”
Advanced Topics Digital Marketing
Dr. Robin Effing
Twitter / Instagram:
@robineffing
1981
2015
RESULTS
KLM IS MAKING
MILLIONS BY MORE
ADVANCED TARGETING
INTRODUCTION
IMPACT
STRATEGY
MONITORING
INTRODUCTION
IMPACT
STRATEGY
MONITORING
Gemeente Enschede
Gemeente Apeldoorn
Hoogheemraadschap Stichtse Rijnlanden
Waterschap Zeeuwse Eilanden
Gemeente Wijdemeren
Gemeente Amsterdam
Provincie Gelderland
Gemeente Assen
Gemeente Middelburg
Gemeente Zutphen
Netwerkstad Twente
Saxion Utwente
Apostolisch genootschap
R.K. Kerken
ANWB
TIAS Business School
INTRODUCTION
IMPACT
STRATEGY
MONITORING
Society and Politica
Impact
Society and Politica
Impact
participation
ladders
Source: Ann Macintosh
Source: Ann Macintosh
Source: Ann Macintosh
Dutch elections
N=676
Enschede Council
Case study
of the Enschede Council
Albrecht Dürer
Case Study Results
- “Twitter did not deliver the miracle
we hoped for in advance”
- Not that professional
- Lack of campaigns
- Lack of strategy and planning
Albrecht Dürer
Social Media Channel Volume
INTRODUCTION
IMPACT
STRATEGY
MONITORING
KLM
FONQ
Thales
TUI FLY
Gemeente Enschede
Gemeente Epe
Germania
Coolblue
Wolff Cinemas
Kadaster
Nike
Drukwerkdeal
Universiteit Twente
ANWB
ING
The Sting
Katja
Effing, R. & Spil, A.A.M. (2016) Social Media Strategy Cone,
International Journal of Information Management, Elsevier
Foto
Naam: Anna de Jong Quote: “ik verwonder mij over de veelzijdigheid van het leven”
Persoonlijkheid
spontaan gesloten
hartelijk bazig
ijverig gemakzuchtig
zeker lichtgeraakt
origineel behoudend
Leeftijd: 30
Geslacht: Vrouw
Beroep: Communicatie
Opleiding: HBO
Hobby: Reizen, iPad
Favoriete media: Facebook, Radio 538
Leest: Boeken op e-reader
Vragen: Wat breng ik mijn
pasgeboren zoontje straks bij?
Gelooft: in dat er meer is,
Zoekende naar meer.
Target audience
Channel choice
RESULTS OBERM.
Worldwide attention
More visitors
Tourism
Most active FB page
in country
YOUTUBE
VIRAL
RESULTS
SOS Children
10 coats 
+17mln views YouTube
500 – 20,000 winter kits
for children in Syria
Effing, R. & Spil, A.A.M. (2016) Social Media Strategy Cone,
International Journal of Information Management, Elsevier
Goals
Resources
Policies
Effing, R. & Spil, A.A.M. (2016) Social Media Strategy Cone,
International Journal of Information Management, Elsevier
Content activities
Monitoring
SOCIAL INDICATOR
SOCIAL INDICATOR DEMO
Facebook
Mass Media Study
Future Research Agenda
• Smart Cities
– Key influencers
– Trending topics
• Market research
– Publishers
RESULTS CORE4
32 likes per minute
22000 likes
+156 countries
+1000% web traffic
Questions?
Keep in touch
r.effing@utwente.nl
@robineffing
linkedin.com/in/effing
www.socialpower.nl
http://www.slideshare.net/robine
ffing

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Social Media Impact Measurement

Editor's Notes

  1. Achter mij ziet u een overzicht van Nederlandse politici via de sociale media langs de meetlat van de Social Indicator Wie heeft de meeste impact? Geert Wilders lijkt heer en meester. Hij heeft de hoogste totaalscore. De contributiescore gaat over zijn berichten die hij verstuurd in verhouding tot de mensen die hij bereikt Emile Roemer heeft de hoogste participatiescore, dat wil zeggen dat zijn berichten de meeste aanleiding is tot reacties en dat zijn berichten relatief veel worden gedeeld door anderen. Dergelijke metingen zijn ook verricht naar kerkgemeenschappen en de gemeenteraad in Enschede.
  2. Achter mij ziet u een overzicht van Nederlandse politici via de sociale media langs de meetlat van de Social Indicator Wie heeft de meeste impact? Geert Wilders lijkt heer en meester. Hij heeft de hoogste totaalscore. De contributiescore gaat over zijn berichten die hij verstuurd in verhouding tot de mensen die hij bereikt Emile Roemer heeft de hoogste participatiescore, dat wil zeggen dat zijn berichten de meeste aanleiding is tot reacties en dat zijn berichten relatief veel worden gedeeld door anderen. Dergelijke metingen zijn ook verricht naar kerkgemeenschappen en de gemeenteraad in Enschede.
  3. Invite people to collabarete in development