In this slide deck I share the 10 behaviours of effective employees. This is a keynote talk with lots of audience participation, but it works as stand alone deck too. You can grab the free book - cultivatedmanagement.com/ten

1. The 10 Behaviours of
effective employees
Free book – cultivatedmanagement.com/ten
With Rob Lambert

2. BEHAVIOURS ARETHE
CULTURE OFYOUR
COMPANY

3. BEHAVIOURS ARE
• What we do.
• The actions we perform
• What we say (the words we use).
• These affect business results, retention and other people’s behaviours
• “Just do it”
• How we say it.
• Speed, tone, inflection, confidence, pitch
• “It’s not what you said, it’s how you say it”
• Body Language.
• Deviating from baseline
• Congruent with message
• Work Output.
• Quality, quantity, timeliness, communication
• Relationships
Hat tip to manager-tools.com –
love this definition of
behaviours

4. WHY BEHAVIOURS?
Behaviours can :
• Be described, documented and communicated
• Be observed, changed and measured
• Be modelled, demonstrated and copied
• Be interviewed for and used for performance reviews
• Be changed

5. 1. Be Visibly Passionate
2. Be Open-Minded
3. Draw A Frame AroundYourself
4. Become Company Smart
5. Learn Who YourCustomersAre
6. Improve TheProcess
7. Do What YouSay You Will
8. Communicate
9. Add Skills
10. Be Brave
TEN
BEHAVIOURS

6. Show your passion
In a positive fashion
BE VISIBLY
PASSIONATE

7. Open your mind
Don’t be left behind
BE
OPEN-MINDED

8. “It seems to methat beliefs about the future are so rarelycorrect that they
usually aren'tworth the extra rigidity they impose, and that the best
strategy is simply to beaggressively open-minded.
Instead of trying to point yourself in the right direction, admit you have no
idea what the right direction is, and try instead to besupersensitive to the
winds of change.”
PaulGraham–How tobeanexpertin a changing world
http://paulgraham.com/ecw.html

9. Draw a frame
But don’t refrain
DRAW A FRAME
AROUND
YOURSELF

10. The best opportunities, growth
and learning often exist
BETWEENroles

11. Become company smart
Right from the start
GET
SMART

12. With a wider awareness
You will be surprised less often

13. Who do you work for?
And how do they keep score?
WHO IS YOUR
CUSTOMER?

14. To be highly effective
Do it from your customer’s perspective
IMPROVE THE
PROCESS

17. A deceptively easy way to get started:
1. Observe the process
2. Fix the process
3. Bring in IT
John Seddon - Vanguard

18. If youmakeacommitment
Keep going until shipment
DOWHAT YOU
SAY YOU WILL

19. Become uber great
Learn how to communicate
COMMUNICATE
WELL

20. All communication has:
• An Audience
• A Purpose
• A Context
Adapt to different people and contexts – and develop
a SUPERPOWER

21. Develop the skills
To pay the bills
ADD
SKILLS

22. “If you think extraordinary talent and a maniacalpursuit of excellence are
necessary for success, I say that’s just one approach, and probably the
hardest. When it comes to skills,quantity often beats quality.”
- Scott Adams : How to fail atalmost everything and stillwin big
Skill + Skill + Skill

23. Challenge the Status-Quo
So you and the organisation can grow
BE
BRAVE

24. “The opposite of Bravery is not cowardice but conformity”
Robert Anthony.

25. 1. Be Visibly Passionate
2. Be Open-Minded
3. Draw A Frame AroundYourself
4. Become Company Smart
5. Learn Who YourCustomersAre
6. Improve TheProcess
7. Do What YouSay You Will
8. Communicate
9. Add Skills
10. Be Brave
TEN
BEHAVIOURS

26. Thank you
By Rob Lambert
@rob_lambert
cultivatedmanagement.com/ten