Alin Crisbasanu provides his curriculum vitae, which details his work experience in banking including roles as a relationship manager, branch manager, and sales and quality roles at Raiffeisen Bank in Romania, as well as his education including a bachelor's degree in international business affairs and professional management certificate. He provides contact information and demonstrates skills in teamwork, sales, innovation, continuous improvement, and foreign languages including English.
I am self-motivated, enthusiastic, energetic individual with 4+ years experience and expertise in the field of Marketing. Logistics & supply chain.
I have the ability to work individually or within team with tight dead-lines and under pressure, adopting a flexible approach to work.
Creative professional with expertise in all aspects of successful marketing, sales and business development. Excellence in managing multiple projects concurrently with strong detail, problem solving, and follow – through capabilities. Adroit in setting up new initiatives, creating strategic marketing plans and budgets, conducting market research / competition studies, reviewing marketing plans & organizing various events.
A team player with excellent communication skills & ability to interact effectively with personnel at all levels.
I TRUST AN IMPOSSIBLE WORD, BECAUSE ITSELF INDICATE THAT:-
I AM POSSIBLE....
As I feel humans are the most important asset in the world which needs to be treated in such a manner so that they can utilize their capability of handling all the available resources in the best possible way....
I am self-motivated, enthusiastic, energetic individual with 4+ years experience and expertise in the field of Marketing. Logistics & supply chain.
I have the ability to work individually or within team with tight dead-lines and under pressure, adopting a flexible approach to work.
Creative professional with expertise in all aspects of successful marketing, sales and business development. Excellence in managing multiple projects concurrently with strong detail, problem solving, and follow – through capabilities. Adroit in setting up new initiatives, creating strategic marketing plans and budgets, conducting market research / competition studies, reviewing marketing plans & organizing various events.
A team player with excellent communication skills & ability to interact effectively with personnel at all levels.
I TRUST AN IMPOSSIBLE WORD, BECAUSE ITSELF INDICATE THAT:-
I AM POSSIBLE....
As I feel humans are the most important asset in the world which needs to be treated in such a manner so that they can utilize their capability of handling all the available resources in the best possible way....
I am self-motivated, enthusiastic, energetic individual with 4+ years experience and expertise in the field of Marketing. Logistics & supply chain.
I have the ability to work individually or within team with tight dead-lines and under pressure, adopting a flexible approach to work.
Creative professional with expertise in all aspects of successful marketing, sales and business development. Excellence in managing multiple projects concurrently with strong detail, problem solving, and follow – through capabilities. Adroit in setting up new initiatives, creating strategic marketing plans and budgets, conducting market research / competition studies, reviewing marketing plans & organizing various events.
A team player with excellent communication skills & ability to interact effectively with personnel at all levels.
I TRUST AN IMPOSSIBLE WORD, BECAUSE ITSELF INDICATE THAT:-
I AM POSSIBLE....
As I feel humans are the most important asset in the world which needs to be treated in such a manner so that they can utilize their capability of handling all the available resources in the best possible way....
I am self-motivated, enthusiastic, energetic individual with 4+ years experience and expertise in the field of Marketing. Logistics & supply chain.
I have the ability to work individually or within team with tight dead-lines and under pressure, adopting a flexible approach to work.
Creative professional with expertise in all aspects of successful marketing, sales and business development. Excellence in managing multiple projects concurrently with strong detail, problem solving, and follow – through capabilities. Adroit in setting up new initiatives, creating strategic marketing plans and budgets, conducting market research / competition studies, reviewing marketing plans & organizing various events.
A team player with excellent communication skills & ability to interact effectively with personnel at all levels.
I TRUST AN IMPOSSIBLE WORD, BECAUSE ITSELF INDICATE THAT:-
I AM POSSIBLE....
As I feel humans are the most important asset in the world which needs to be treated in such a manner so that they can utilize their capability of handling all the available resources in the best possible way....
Managing People - Professional Certificate in Management - Alin Crisbasanu
CV Alin Crisbasanu
1. Alin Crisbasanu
CURRICULUM VITAE
For me work is all about teamwork,selling ideas, innovation and continuous
improvement.
Personal Information:
Mobile: 0744924173
E-mail : romania_alin@yahoo.com
Home Address: Brasov, Pacii street, no. 2, unit F, ap. 5
Nationality: Romanian
Birth date: 11.05.1980
Work experience
Relationship Manager – Premium Clients – Raiffeisen Bank
Starting January 2016
Branch Manager – Raiffeisen Bank
September 2014 – December 2015
Main achievements:
-25% growth of Gross Income (Jan-Sept 2014 vs Jan-Sept 2015), mainly by improving
customer service quality
-team consolidation
-60% growth of the IMM portfolio
-20% growth in gross income/premium client
Responsabilities:
-development of Premium, IMM and PI Mass client portfolio
-constant development of the team, in order to enhance the performance in areas of efficiency,
productivity, target achievement, customer satisfaction
2. -transfer of quantity and quality KPI into personal targets/team targets
-design action plans together with the team, monitor performance, and use feed-back/coaching
as the tools for developing the individual team members and the team
-provide support to the team by using Sales Management&Coaching and Lean Six Sigma
instruments – daily and weekly team meetings, monitoring, feed-back, coaching,
-maintain a close communication with the clients
-ensure that all operational and sales activities are provided at the highest standard and in full
compliance with the bank’s regulations
-Sales Force Excellence Team Coordinator -Transilvania Region –
Raiffeisen Bank, Sales and Services Quality Department
December 2007 – September 2014
Main achievements:
-In 2008, I was the one to introduce professional phone calling techniques in Transilvania
region
-Customer relationship management projects, such as the following:
1. 2010 – “The combination depends on you”
Result: 18% growth in the number of clients with a strong relation with the bank
2. 2010 – “Quality means Business”
Result: Me and my team succeded to take 2 of our retail groups in the region from the last
2 places in the country, up to the first half, regarding the quality of service
3. 2011 – “ X-sell – IMM”
Result: Transilvania region ended the year with the best result in IMM X-sell. It was the
first regional project of this kind, with great visibility and support from the vice-president
of the bank
4. 2012 – “Manager 360”
Result: Transilvania region – first place in the country both for the best x-sell growth mass
clients and for the best x-sell rate
It was the first project to recognize and encourage the sellers as effective relationship
managers.
5. 2013 – Lean in Branches
3. Result: -2 nd place in the country for sustainability – one year after the project
implementation
6. 2014 – „Happy to help you” – Customer Experience Project
Result: First place on Transilvania region
Responsibilities:
-develops local or regional sales and quality projects, together with the regional SFE team and
internal clients
-ensure readiness, execute the projects – DMAIC, monitor change, develop new ideas in order to
support sustainability
-transfer performance related indicators into action plans
-act as an entrepreneur in order to find improvement opportunities, drive results in sales and
operational activities
-identifies performance gaps and their real causes, conduct improvement meetings with the
group and regional managers
-train the regional managerial team- sales skills, sales management&coaching methodology and
instruments, sales force effectiveness, lean, leadership
-work cross functionally in order to find alternative perspectives, increase the level of creativity and
out of the box thinking
-train the sellers/tellers/relationship managers in sales techniques and in using the operational
instruments
-develop sales projects, techniques and instruments
-act as coach for the network managers – branch, retail group and regional managers
-design change activities and projects in order to improve the quantitative and qualitative results
-work with stakeholders to understand their needs, assess readiness to change, structure the change
project and execute the project into implementation
-design and deliver the communication strategy, both with the regional internal clients and the
stakeholders in the HQ-coordinate work with other project owners and specialists
-evaluates from time to time the evolution of the sales programs in the unities where the
programs have been implemented
-supports the Sales and Services Quality Program Officers for working together with the local
management (Branch Manager, Retail Group Manager, Area Manager)
-act as coach for the network managers – branch, retail group and regional managers
4. -perform analisys of the quality and quantity indicators
-act as the most innovative team member, a real consultant/coach
Lean Network Manager – Raiffeisen Bank
August 2012 – August 2013
Main achievements:
-78% decrease in the rate of operational rework – Transilvania region
-great accuracy in the implementation of Lean management instruments
-2 nd place in the country for sustainability – one year after the project implementation
Main activities and responsibilities:
-Trains the local teams in using the Lean instruments: Check-in, SOP, Coaching, Weekly
meetings, Multiskiling, Choreography, Kanban, White Board, Feed-back, Value Stream
Maping, SIPOC, 5S, Project Charter, Fishbone Diagram
-Provides constant feed-back to the regional management and to those responsabile in HQ
-Suggests means of developing the processes and the products/services provided by the bank
-Apply DMAIC for the processes to be improved
-Train and coach the manegement team into using the instruments specific to lean
methodology
-Integrate risk mitigation activities, resistance management tactics, communication with
stakeholders at all times, into the implementation strategy
-Define the right KPI in order to drive change
-Monitor change and find solutions for sustainability of the projects
Sales and Quality Programme Officer - SFE, Raiffeisen Bank, Sales
Projects Department
June 2006-November 2007
Main achievements:
-I was the one to train 70% of all the branch managers in the country before the
implementation of the SFE project in branch
5. Main activities and responsibilities:
-promotes the improvement of the sales programmes together with the local managers (Area
Manager, Group Manager, Unit Manager)
-organizes/supports the learning sessions according to the sales program established by
the Sales Projects Department
-evaluates from time to time the evolution of the sales programs
-manages the evaluation of the service quality standards process
-suggests means of developing and improving the sales program
-analyses the unsustainability risk of the sales programs and notifys the conclusions
Client Service Department Manager, Raiffeisen Bank, Brasov Branch
October 2005-May 2006
Main activities and responsibilities:
-coordinates the Front Office team
-provides the working conditions of the department
-sales management
Client Adviser, Raiffeisen Bank, Brasov Branch
November 2004 – September 2005
Main activities and responsibilities:
-maintains and develops the clients database
-recommends the products RB to the clients/prospective clients
-manages the clients database
Bank Account Officer, Raiffeisen Bank, Braila Branch
April 2004 – October 2004
Bank Account Officer, Banc Post, Braila Branch
Ianuarie 2004 – Martie 2004
6. Courses & certificates
LEAN SIX SIGMA – Green Belt
Certified by Lean Six Sigma International Association of Professionals
June 2014
Train the trainer Certificate
Certificated by the Romanian Labour Ministery and the Romanian Education Ministery
Provider: MMM Consulting
June 2008
First Time Manager
Provider:Ascendis
July 2007
Sales Management & Coaching
Provider:Raiffeisen International
May 2007
General train the trainer
Provider:Raiffeisen International
June 2006
Sales Skills
Provider:Raiffeisen Bank Romania
April 2004
7. Education
The Open University, London, CODECS
Professional Management Certificate
Managing
Managing People
Provider: CODECS , The Open University, London
April 2005 – August 2007
Transilvania University, Brasov
Bachelor’s Degree - International Business Affairs
October1999 – June 2003
“Gh. M. Murgoci” Theoretical High School , Braila
Main: Mathematics-Physics
1995-1999
Foreign languages
Language / Writing / Speaking / Reading
English/ Fluent/ Fluent/ Fluent
Social Abilities:
-adaptability to the specific characteristics/personality of every team/individual
-continuous will to help others achieve thei ambitions - in the right way
-team development
Other skills, experiences or observations
8. -good knowledge of MS Office
-intense usage of Internet
Hobbies: tennis, cycling, basketball, mountain hiking
Driving license: B category