The document contains feedback from various Reliance Communications managers praising the training provided by Prabhjot Sood. They note improvements in sales performance, collections, customer service, and understanding of processes and products from participants of various training programs led by Prabhjot. Percentage increases in sales and collections targets being achieved are cited. Regular future training is requested from Prabhjot due to the positive impact on performance from his sessions.

1. ----- Original Message -----
----- Forwarded by Prabhjot Sood/NISSparta/RelianceADA on 05/13/2008 11:21 AM -----
Atul S Sharma/RCVL/RelianceADA
To Prabhjot Sood/NISSparta/RelianceADA@INFOCOMM
03/19/2008 07:02 PM
cc SudeepM NISSparta/Consultant/RCOM/RelianceADA@INFOCOMM, Konark
Bhardwaj/RCOM/RelianceADA@INFOCOMM, Harpreet Si
Singh/RCOM/RelianceADA@INFOCOMM, Satwinder
Sehgal/RCOM/RelianceADA@INFOCOMM, Vivek Rohilla/RCOM/RelianceADA@INFOCOMM
Subject: REGARDING TRAINING GIVEN BY PRABHJOT
Dear Prabhjot,
We are very satisfied and impressed the way u have given traing to our Sa and Team
Leaders.It has really put an productive impact on the performance of the teams.Urs role
plays questinaires,training fundas are really tremendous.Even we as a team are of the
opinon that every time we want to have training of our new sa and team leaders from u
only.
Keep it up and as a team we are proud to have u as a mentor for Sa and Team Leaders.
Thanks & Regards
Atul Sharma
Rim : 093566-44222
Enterprise Broadband & Wireline Division
Reliance Communications Ltd.
CMP Chandigarh
----- Original Message -----
----- Forwarded by Prabhjot Sood/NISSparta/RelianceADA on 05/13/2008 11:22 AM -----
Manmeet Bhatia/RCOM/RelianceADA
03/25/2008 04:02 PM
To gurnandan singh, ashish m arora
Subject : CRE staff training
Boss,
This is in reference to the training held at Nirula's on 24th March 2008 for our showroom
sales staff.The training was beneficial for all these people in terms of enhancing their
product knowledge and CDMA vs GSM comparison. It was a very interactive and
charged up session as all the participants took keen interest in the programme and were
very positive after the session concluded.
These kind of training programmes should be held on a regular basisas this will help in
enhancing the selling skills and increase in productivity.
With Rgds
Manmeet Bhatia
Retail Lead - Panipat
09354777100

2. ----- Original Message -----
From: SudeepM.NISSparta@relianceada.com
To: MaheepS.NISSparta@relianceada.com
Cc: Prabhjot Sood ; SantanuD.NISSparta@relianceada.com ;
SwapanM.NISSparta@relianceada.com ; GoutamR.NISSparta@relianceada.com
Sent: Thursday, March 01, 2007 2:05 PM
Subject: Thanks a lot!
Dear Maheep,
Thanks a lot for the support that you gave to the WB-BHR-JH RNA Relcom team
in the Month just gone by making Prabhjot available for 23 days in Kolkatta that
definitely helped the RNA-Bengal team.
We all stand proud of Mr Sood for being able to help out the family at large and
find benefits for him to check different batches of participants in different cultural
backgrounds. Thanks indeed to both of you for the invaluable support.
All his batches went of pretty well and I have taken feedback from business side
and they too had good things to say, specifically his inputs on Clarify and
procedures etc were highly appreciated by the participants all across.
One must appreciate his initiatives to get the real-time details of products & tariffs
etc while in the class and the drive to add value to his classroom participants.
This really matters in an ILT like ours.
I am sure he will evolve further in future and grow as a very successful trainer. A
trainer at the end of the day evolves with every changing situation and
opportunity and the learning he TAKES home from each of his sessions.
Thanks a lot once again!
And please convey our team thanks to him.
I am currently in Lucknow and will surely revert once I am back in base.
Best Regards
Sudeep Majumdar
REL-NIS Academy
Eastern Northern & Central Geographies
34, Chowringhee Rd, 4th Floor
Kolkata 700071
+33-3033-2482(D); ~2476(Board)
+9331851030-RIM

3. Value additions in BBSA & shared with all wherever I go
1) Day1: Training Video (Hindi): Broad Band network layout basics about
planning, fiber optic laying, DLC. This gives overview of our intelligent network &
understanding of basic technical terms is simplified.
2) Day2: FLP features Flash video followed by trainer led discussion & practical
on FLP set. This has helped participants to understand technical & feature
richness superiority of our instruments compared to those given by competition.
Hands on practice FLP
3) Day3: Practise for CAF fulfillment & reading/explaining the bill. All participants are
given CAF, CAF checklist, and Accepted documents for POI & POA, each participant to
fill adjacent person's CAF. Current bill of individual & corporate shown as PDF & all
components are discussed. This helps participants to explain first bill when they are in
field & delinquency is minimised.
4) Day3: How CAF/SO moves in system/zero error in CAF. 15-20 min session by
SME:Manish Pratap. This ensures there is no CAF rejection/SO pendency & hence sale is
activated on time, this ensures high Customer Satisfaction.
5) Day4: (Hindi video) Bad Sales Call followed by discussion what is wrong/point
mistakes & active encouragement (special attention to slow learners) participants to think
& healthy discussion is it good or bad for us.
6) Day4:(Hindi video) Good Sales Call followed by discussion what is good & active
encouragement (special attention to slow learners) participants to think & healthy
discussion what are the benefits of doing this.
7) Day3/4: Role-play 3 times for all participants, about tariff plans & selling skills. This
helps participants to gain confidence & propose correct tariff plan.
8)Misc. Updated printout of all tariff plans for FLP & Broadband.

4. A) Rajesh Chadha (Sales Head Hissar/Rohtak): Success story FOS-
FAST Training Rohtak/Hissar(6 Batches) (126% achievement in
postpaid sales)
To: PrabhjotS NISSparta/Consultant/INFOCOMM/RIL@INFOCOMM
From: Rajesh Chaddha/INFOCOMM/RIL
Date: 07/13/2006 03:36PM
cc: Bhupinder Sharma/INFOCOMM/RIL@INFOCOMM
Subject: NIS training - tool for achievement
Sir,
Need to thank you for all efforts done by NIS for training conducted at Rohtak .
Your efforts contributed to achieve 126% of our sales targets for month of June2006.
Regards & thanks,
Rajesh Chadha
09355087870
B) Naveen Sehgal (Pre Paid Sales Head Bathinda/Amritsar): Success
story DSR Training Bhatinda (120% achievement in prepaid sales)
Naveen Sehgal
To: RobinS NISSparta/Consultant/INFOCOMM/RIL@INFOCOMM,
SantoshS NISSparta/Consultant/INFOCOMM/RIL@INFOCOMM
cc: Harmilap Grewal/INFOCOMM/RIL@INFOCOMM, Jallandhar
WHelpdesk/INFOCOMM/RIL@INFOCOMMW
Subject: Feedback DSR Training Programme_Nov'05_Bathinda
Dear Prabhjot,
We are extremely satisfied with DSR Training Programme conducted in the month of Nov at
Bathinda. The sales growth has been tremendous.
There is lot of discipline in filling daily reporting formats by DSRs. My team has lot of confidence
in approaching retail outlets & closing the orders. They have got all the ways & tools of
merchandising at retail outlets.
We want some more training in future.
regards
naveen sehgal
09356201618

5. C) Pauldeep Singh (DST Head/CIOU Lead: Jallandhar): Success story
DST Training Jallandhar (10% -15% increase in sales)
Pauldeep Singh
To: RobinS NISSparta/Consultant/INFOCOMM/RIL@INFOCOMM
01/03/2006 11:25 cc: Jallandhar WWHelpdesk/INFOCOMM/RIL@INFOCOMM
Subject: DST Training Results
We are satisfied by DST training held on 18th Dec, there is improvement in
sales performance of 10% to 15% across all executives, all the paramenters
as required by us are being met by team in terms of,
1) Correct DCR reporting
2) Update & knowledge about new tariff plan & Handsets & R Connect Plans.
3) Sales process & application in field
4) Improvements in sales/ closing of orders
Regards
Pauldeep Singh
Jalandhar
D) Swarup Deulgaonkar (Sales Head Mumbai: South Cluster):
Acknowledgement/Success story FAST(4 Batches-Mumbai(NIS Vakola)
Swarup Deulgaonkar
04/05/2006 02:03 PM
PrabhjotS NISSparta/Consultant/INFOCOMM/RIL@INFOCOMM
Subject: Thanks for the great training.
Dear Prabhjot,
This with regards to the Training that was conducted in Mumbai for Super- DSA
1) Spectra infocomm.
2) Baba tele-world.
These 2 dsa had signed and the FOS/TME team had no knowledge on RIL tarrifs/plans
/schemes.
But the training actually helped them to have a better understanding of the basics in telecom and
also the products and tariffs.
This had a very healthy impact on the sales .
Thanks a lot prabjot this was largely due to the great training session that you took..
Regards,
Swarup Deulgaonkar.
DSA/DST LEAD. SOUTH CLUSTER.
Mobile- 9320999939

6. E) Virender Khatri (Commercial Head:Rohtak): Succes story FOCCUS
Training MAY 2006 Rohtak ( increase in collection & 102% target
achievement V/S 78% earlier)
Virender Khatri/Services/Infocomm
Sent by: Virender Khatri/Services/INFOCOMM/RIL
Need to thank you for all efforts done by NIS for training conducted at Rohtak .
Your efforts contributed to achieve 102% of our Collection targets for month of May 2006.
All FOS are highly motivated.
Regards,
Virender Khatri
RIM NO : 9355622233
ROHTAK
F) Vijay Sharma (CCD Head: Hissar, EX-CC Head Jallandhar)
Acknowledgement CREST Training Jallandhar
Vijay N Sharma
To: Jallandhar WWHelpdesk/INFOCOMM/RIL@INFOCOMM
01/05/2006 05:36 cc: Arti Goyal/INFOCOMM/RIL@INFOCOMM, Deepak B
Sharma/INFOCOMM/RIL@INFOCOMM,
PM Vikrant Bahri/INFOCOMM/RIL@INFOCOMM
Subject: Prabhjot: Feedback OCT CREST Training
Dear Prabhjot
I am pleased to inform you, that the performance of the C3 area for my
zone, trained By you in the batch Oct has provided us fruitful results
FSD of C3 area have shown great improvement in terms of grooming, adherence
to process of customer-care, there interaction level has improved & at the
same time they have been able to resolve the complaint within the
affiliated SLA'S . They exhibit noticeable confidence in terms of
understanding/using clarify, Tariff plan understanding.
I recommend regular session to update knowledge of this FSD C3
Regards & Thanks
Vijay Sharma
Customer Care (569 Towns)
1st Floor Delta Chambers
Jalandhar
Rim No. : -- 9357259585 /9357313376

7. G) Raman Garg (Ex ZL Jallandhar) Acknowledgement CREST
Jallandhar
Raman Garg
To: Jallandhar WWHelpdesk/INFOCOMM/RIL@INFOCOMM
01/05/2006 11:43 cc: RobinS NISSparta/Consultant/INFOCOMM/RIL@INFOCOMM,
MaheepS
AM NISSparta/Consultant/INFOCOMM/RIL@INFOCOMM, SantoshS
NISSparta/Consultant/INFOCOMM/RIL@INFOCOMM
Subject: Feedback CREST training
Dear Prabhjot
This is to appreciate about the CREST training batch recently trained by
yourself... The exec.'s are reflecting more confidence and have a good
understanding of customer care processes..
Specially Kamal(NWSR), Neetu(AK),Rohini (Maa Bhagwati) , Reeta and Kavita
from Nakodar are showing more enthusiasm in handling customers and
following the processes...
Pls also arrange to have more such class room sessions/training updations
on Processes and soft skills regularly.
Thanks & regards
Raman Garg
Customer Services
Reliance Infocomm
Delta Chambers - Jallandhar
RIM: 9356448333

8. H) Other verbal acknowledgements to Maheep & self
1) Commercial Head Ludhiana/Amritsar/Jallandhar Sanjeev Gupta 9317513093:
FOCCUS ILT has increased collection 15% to 25% across all trained FOS.
2) Post Paid Lead Amritsar/Jallandhar Vishal Sharma 9357252300: FAST ILT has
increased sales 15% across trained FOS; NIS should help us in retaining trained
people as well.
3) EX-Post Paid Head Karnal/Hissar: Vikramjit 09355505555: Fast training has
helped FOS in grooming; understanding tariff plan & increase sale to the tune of
50%-150% across trained FOS, retention of trained manpower is an issue.
4) Ravi Hooja’s (RNA-DAKC 09322606866 EX-CPH Mumbai): 45 TMD’s were
well appreciated.
5) Daljit Singh’s (CWG Head-Punjab Circle) acknowledgement to Maheep: We
want more batches of CWG at Chandigarh, Ludhiana & Amritsar.
6) Konark Bhardwaj’s (GM-Broad Band Head-Punjab Circle) acknowledgement to
Maheep: We want Prabhjot to conduct new batches for BBSA at Chandigarh &
Ludhiana.
7) Broad Band ASM Sushant/Atul’s (9316984342/9356644222 Acknowledgement
to Ashish & self): Team achieves target by 22nd/24th of every month,
training/sales role play are excellent, add tremendous value, we want more
batches by same trainer.
8) Rajeev Thakur (CCD Head-Amritsar 09357050500): Performance of participants
in terms of interacting with customers, their knowledge of processes &
understanding of tariff plans for two CREST batches is commendable