Shibu Das provided an annual synopsis of their work covering FY 14-15. They delivered 188.5 days of training, exceeding their target of 180 days and covering Inbound, Retail, Outbound, CSD, Enterprise, and HR/FMSS business units. They initiated several projects including Sambandh, Unnati, BEST, and Baby Care to drive business outcomes. Shibu received appreciation from leadership for their work and achieved qualifications in advanced business knowledge and skills training. Going forward, they aim to increase on-roll training coverage and complete additional certifications.

1. Shibu Das
Annual Synopsis – FY 14-15

2. Discussion Road Map
• Business Initiative and Impact
• Facilitation & Coverage
• Appreciation & Achievement
• Engagement, Participation and Additional Qualifications
• Summary and Way Forward

3. Business Initiative and Impact

4. Business
Unit
Outcome Action Taken Initiative
Inbound -
Mobility
1) M2% for Club 40 outlets for activation of
August (in October) improved to 54% and
activation of September (in November)
improved to 61%
1) Discuss with all the business
leadership team along with respective
ZM and CSM and did TNI to
understand the Details of the
Situation, Expected Performance Vs
Actual
Performance and Performance
Gap
1) Project
Sambandh
initiated
2) National
Intervention –
Project Unnati
2) Outlet Achieved >=80% Gross Add Target
From July (57%) to August (72%) seen
improvement of 15%
3) Four (4) Zonal Managers ranked the Top
10 ZMs Nationally
2) Deliver and share regular feedback
and implemented the good practices
3) On Job Support
4) Shubarambh
4) Kolkata ranked Nationally no. 1 in the
Club 40 Execution performance
3) Coordinate and follow ups with
Marketing and CSD team for faster
resolution of issues and concerns
5) Smart Tab
utilization as an
enabler –
through
Sambandh
5) Seven (7) Channel Managers ranked in
top CSM Nationally 4) Corporate intervention and
support through Smart Tab launch
6) 2 CSM promoted to ZM
Annual Synopsis - Business Initiative and Impact

5. Business
Unit
Outcome Action Taken Initiative
Retail -
Mobility
1) 9.1% increase in Avg GA from Nov’14 to
Mar’15 against Avg GA from Aug’14 to
Oct’14 (3609 vs 3366)
1) Designed a 100 day program B.E.S.T ( Best
in Execution, Skills & Team Development)
for SM/ASM/GSM
1) Project
BEST
2) Retail
Induction2) 3.61% increase in Avg Mystery audit
scores from Nov’14 to Mar’15 against
Average Mystery Audit score from
Aug’14 to Oct’14 (85.24 vs 84.94)
2) Partner with the team for On Job Support
3) Introduce SME concept, Design and Create
One Liner for all the business insight,
Introduce activities to approach customer
and to have live customer interaction and
sales.
3) STAR
Assessment
– Corporate
initiative
3) Generated 142 leads in 1 day
4) Closed 25 sales in 2 days
4) Participate in weekly morning zonal
meeting and Imparted training5) Closed 9 sales as an MNP activity in 1
day
Annual Synopsis - Business Initiative and Impact
Outbound –
Mobility
1) The Sales reject % reduced from 27% to
12.82% (a delta reduction of 14.18%).
1) Discuss and identify the key reasons for
Sales Reject and deliver training to OB
Channel and DST
1) Project
AMAR
2) Project 360
Degree2) Received request for skills training for
CSM 2) Deliver National training initiative
3) Achieved xxxx numbers

6. Annual Synopsis - Business Initiative and Impact
Business
Unit
Outcome Action Taken Initiative
CSD –
Mobility
1) WL Delivered in Nov and
Dec is @ 95 % and 81%
respectively
1) Design, Develop and Deliver training to the
Agency and handhold them for 4 months 1) Project Baby Care
2) Deliver customer centricity program for
collection and retention agencies across Kolkata
2) Completed Project Daud
(Corporate Initiative) 2) Project Daud3) Visit market with the Retention and Collection
executives for On Job Support and feedback
Enterprise
Business
1) Completed Star
Certification for I Care
team
1) Introduce an activity during the 2 days
certification and send the team to market
1) let’s Do It
2) Generate 400 Suspect and
17 prospect in 45 minutes
during L1 certification
1) Introduce an activity to list down the name of
the companies they think they can approach for
our Enterprise Solutions
2) My Funnel
HR/FMSS
1) Enhance the awareness of
the Telecom Basics and
Emerging Trends for On
Roll Employees across
Region
1) Did TNI for On Roll Employees along with HR
and design and develop the BoT module and it
was appreciated by HR L&D Head Mr. Sunil
Omanwar
1) Basics of telecom
& Emerging
Trends module
design and
delivered across
East
2) Completed TCOC training
as planned 2) Completed TCOC training as planned
2) TCOC training as
per corporate

7. Facilitation & Coverage

8. Annual Synopsis - Facilitation & Coverage
L1 Days L2 days
Participa
nts L1
Participa
nts L2 L1 % L2%
Batch
Size L1
Batch
Size L2
120 68.5 1803 775 64 36 15 11.31
Partner with all the BUs (from Mobility to Enterprise) and cover all level of participants .
Business
Unit
Training
Days
Coverage
Percentage
Inbound 25 13%
Retail 67 36%
Outbound 39 21%
CSD 12.5 7%
EB & CSO 27.5 15%
HR/FMSS 17.5 8%
13%
36%
21%
7%
15%
8%
Business Coverage
IB
Retail
OB
CSD
EB & CSO
HR/FMSS
Achieved 188.5 training days against the target of 180 days i.e., 104.66%

9. Annual Synopsis - Facilitation & Coverage
Business
Unit
Training
Days
Coverage
Percentage
Inbound 25 13%
Retail 67 36%
Outbound 39 21%
CSD 12.5 7%
EB & CSO 27.5 15%
HR/FMSS 17.5 8%
L1
Coverage
L2
Coverage
8% 92%
81% 19%
65% 35%
100% NIL
87% 13%
9% 91%
8%
81%
65%
100%
87%
9%
L1 Coverage Inbound
Retail
Outbound
CSD
EB & CSO
HR/FMSS
92%
19%35%
13%
91%
L2 Coverage
Inbound
Retail
Outbound
CSD
EB & CSO
HR/FMSS
The coverage shows the for BUs
IB and HR/FMSS the L2
participants are @ 92 and 91 %
respectively.
And for Retail, OB and EB need
more coverage as they are at 19,
35 and 13 % respectively
Need more focus for CSD as no
training done for On roll in CSD

10. Appreciation & Achievement

11. Endorsed By Mail Attachment
Mr. Arvind Demri (Regional Head - SSRT) For SVP L1 and
T & C Retention and Process Training
Mr. Aloke Joshi (Performance Lead East -
SSRT)
For SVP L1
BoT and DST training
Mr. T. Elengo (President - Mobility TTL) For Unnati workshop at Bhubneswar
Mr. Ashok Ghose (MBU Head - Mobility
East)
For 360 Degree Channel Mant Workshop
Mr. Kausik Saha (BU Head - Inbound) For Sambandh and Shubarambh
Mr. Ajay Shukla (BU Head - Retail) For all the initiatives and
implementation of retail Induction
Mr. Amit Bhatia (BU Head - Outbound) For Club Premier workshop
Mr. Kartik Sarkar (Master Trainer - SSRT) For Enterprise workshop
Annual Synopsis – Appreciation & Achievement

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Annual Synopsis – Appreciation & Achievement
Endorsed By Mail Attachment
Mr. Kapil Mahajan (Location Head - HR)
For BoT and
Sambandh & Shubarambh
Ms. Pooja Singh (NTC - SSRT – IB & OB)
For Shubarambh
Mr. Sanjeeva Jha (Geography Head -
Orrisa)
For Unnati Workshop
Mr. Sanjeev Pandey (NTC - SSRT Retail) For Project BEST
Mr. Nitin Prakash (NTC – EB) For VOC received for L1
Certification programs
Mr. Sanjay Chatterjee (CSD Head ) For Project baby Care
Mr. Rajeeb Saraogi (Manager Partner
Development - LCM - EB)
For L1 certification and
implementation of
innovative activities
Other Team Members (OB, iCare, CSD)

13. • Received Star of the month and Spot light Award for the following;
– For supporting the IB team in Kolkata to constantly improve their performance
on GA, M2 REC & Distribution Reach through Project Sambandh and
Shubharambh. For supporting the OB team in reducing the SR through Project
AMAR. For supporting the CSD team in successfully on boarding of end to end
customer life cycle management agency through Project Baby Care.
– For extraordinary effort shown by working on all Sundays to ensure that the
STAR Sales Advisor's Assessment Program is completed at Odisha & Kolkata as
per schedule
– For successfully conducting high impact Unnati workshops for IB CSMs in
Bhubneswar and also received appreciation from Geography Head and
President Mobility
Annual Synopsis – Appreciation & Achievement

14. Annual Synopsis – Appreciation & Achievement
• Achieved the following qualification on Business
Knowledge and Facilitation for Competency;
– Qualified in Advance Business Knowledge for
• Inbound
• Outbound
• Retail
– Qualified in Skills Training Qualification for
• Inbound
• Outbound
– Qualified in Advance Facilitation Skills

15. Engagement, Participation and
Additional Qualifications

16. Annual Synopsis - Engagement, Participation and
Additional Qualifications
• Engage and completed (as Project Leader) with OB and IB and completed 2 (two) QUICK project
• Participated in Blood Donation Camp for Army personnel organized by FMSS
• Active member of Prakriti Club
• Participated in Carom Tournament
• Active member of Tata Engage
• Participated in HR Idea sharing
• Participated and did knowledge sharing session for Retail and Enterprise business during annual event; Hungama
Meet and Retail R & R Meet
• Completed Global Certification from Cisco System & EXIN and received the following credential
– Cisco Certified Network Associate – Routing & Switching (801 and 803)
– Cisco Certified Network Associate – Security (640 – 554)
– Cloud Computing Foundation from EXIN
– Received Certificate by Fulfilled the qualification requirement to be “Level – 1 - Certified Instructor ” for National Security
Agency and US - Department of Defence

17. Summary and Way Forward

18. Annual Synopsis – Summary and Way Forward
What were your significant achievements in the last year?
Introduce SME Single Sheet Go to the market, Generating prospect, life sales as an
target concept for Retail and SME Induction and Certification
Delivered Retail IOCR training for system and process
Completed BoT & Emerging Trends for On roll Participants initiated by HR and module
designed and prepared by me and Monalisa
Completed ET Induction with additional training program delivered by continue TNI
Completed 3 CSJ and results are very encouraging
Completed 4 Global Certification as professional qualifications
On roll training has increased to 36% from 2 %
What aspects of your role in terms of outcomes and behaviors you could have done
better?
Onroll training to increase to minimum of 50%
To complete my SME STQ and ABK qualification
To identify and impart on roll training for CSD and other functions
To do CSJ for other business and functions

19. Annual Synopsis – Summary and Way Forward
What has been your learning’s for the year?
ARCS Model, Kolb's Learning Cycle, Importance of effective use of Ice Breaker and
Summary through our monthly meeting
Started expectation mapping to delivery and measurement for every training program
as a link to the JP 4 and every program can be taken as CSJ
Attended Enterprise boot camp for more effective delivery of SME trainings
Learned more business insights through ABK (Inbound, Outbound and Retail) , STQ
(Inbound, Outbound) and AFS