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Sampark 2018


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DTSS Magazine

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Sampark 2018

  1. 1. Dear Patrons….. At DTSS we believe in “Customer Lifetime Value”, we push our boundaries, reinvent ourselves to ensure that our customers are delighted! We strongly believe that our customers are ours for life, and thus in everything we do, our approach, our process, our products, the goal has been to strive to go beyond expectations to ensure that customers stay delighted. We would like to thank you our customers for encouraging us in this continuous journey of reengineering ourselves. Our efforts have been recognised in public forum, DTSS has been felicitated as the “Best Company in Housekeeping & Facility Management” by Times Network for Best use of Innovation &Technology. This award was possible only because of you, we look forward for a long and happy business relationship with you & thanking you once again. Assuring you our best services as always! DTSS Wins Times Network National Award
  2. 2. It gives us immense pleasure to announce The Economic Times – Strategic Facilities Management Summit 2018 was scheduled on the 28th & 29th June 2018 in Mumbai. This Summit consist of Case Studies, Strategic Presentations, Interactive Panel Discussions & Fireside Chats from varied industries. One of the major trends that will gain traction in the facility management industry in India is the growing transition towards global and regional procurement. Several companies offering Facility Management Services in India have already started preferring outsourcing to save operational costs and to ensure quality control through standardization. End-user industries will start outsourcing facilities management to a single vendor for centralizing their facility management services across different locations and as a result, small companies will find it difficult to survive the facility industry. Mr. Jasmer Puri, Co-Founder & Jt Managing Director of DTSS was one of the eminent speakers at the forum, he spoke about Future of Facility Management emphasizing on the below mentioned areas; - Evolution of Outsourcing FM services in India - Drivers of Growth - The Human Capital Dividend/Challenges - Technology & Automation Economic Times Summit
  3. 3. DTSS participated & Sponsored - National Institute of Personnel Management, Mumbai Chapter Sofitel – Mumbai, 21st June 2018 About NIPM: ( NIPM the National Institute of Personnel Management, is the only all-India body of professional managers engaged in the profession of personnel management, industrial relations, labour welfare, training and HRD in the country. NIPM has a total membership of more than about 11,000 spread over 52 chapters all over the country. NIPM is a non-profit making body devoted to the development of skill and expertise of the professionals engaged in the management of human resources through regular lectures, meetings, seminars, training courses, conferences and publication in its chapters all over the country. NIPM Mumbai Chapter organised “Mumbai Metropolitan Regional Conference 2018 on Digitization-The HR perspective”, this event is regarded as most inclusive Learning forum for the HR / ER / IR / OD Professionals and practitioners. Key Highlights - Digitization – The HR Perspective - Digitization & how HR shall cope up with it - Digitization Redesigns HR - Digitization – Threat or Opportunity - Case studies NIPM Chapter DTSS team attending the conference DTSS sponsors National Institute of Personnel Management cover Page
  4. 4. DTSS Participated in one of the World’s Leading Trade exhibition ‘Interclean Amsterdam Show’- Netherlands - May 15th to 18th 2018 About Interclean : Interclean Amsterdam is the largest professional cleaning exhibition in the world and unsurpassed in its role as international networking platform for the global cleaning industry. Over 800 of the world’s leading cleaning and hygiene product manufacturers are exhibiting. First and foremost, a networking event, the exhibition provides a range of opportunities for businesses to expand their global presence, solidify professional relationships and stay on top of the newest developments in the market. The event takes in place 13 exhibition halls, with a combined total of 70,000 sqm. Key Highlights of the visit: • Helped us to understand the newest developments and Technology in the global cleaning market at the same time • Gave DTSS international networking platform • Saw the Key innovations and launch which included the Robotic range of machines which would be future of cleaning technology ‘Interclean Amsterdam Show’- Netherlands
  5. 5. Big Wins
  6. 6. Happy Clienteles Taking a moment to thank you entire DTSS team who all are directly or indirectly associated with CISCO. Let me highlight some of the achievements of FY18 – - Average monthly SLA score 90.44 % - Average compliance score 95.00 % - 98% satisfaction in consumer sentiments (Janitorial) - Average attrition 2.4 % against our SLA of 6 % - 900 + HC Training conducted - RPL, Arise & Udaan initiative to enhance the skill set - Support provided in Community Garden, Manure distribution & furniture’s segregation projects We are looking forward to keep this momentum up and rolling in FY19 as well. Please extend the regards to other team members. - CISCO Bangalore Good Evening. Am very Happy to update you that this year ISO recertification Audit for CHN DLF Facility has been successfully completed with ONLY very minor Observations. We had the audit closing meeting in the forenoon session and BSI Auditors have confirmed to recommend the restoration of the ISO Standard Certification for the DLF Location. Raja Mohan - > Appreciate you for keeping up the Commitment given by you during the submis- sion of Proposal for the FM Services for Virtusa to take up All the BSI Standard Audit prepara- tions, handling of Audit to get/retain the Certification for the DLF Facility. Stephenson - > Upon the information from Raja Mohan after taking the FM Services in Feb18, you have visited DLF Facility regularly for verifying the documentation maintained by our Inter- nal team. The very critical and important mile stone achievement is that you have Outsourced the work to Right Consultancy Agency to handle all very Elegantly. Thank you and Ravi for choosing the Right Firm at an appropriate time. Siva Jothi -> Your support in getting the documentation ready for the Audit is EXCELLENT. BSI Auditors themselves have mention that the documentation is ‘very Exhaustive and Perfect’. Also have been very punctual ( although have infant Baby) to office to provide clarification/da- ta to the Auditors during these 3 days of Audit. Really Appreciate your support for the prepara- tion and handling the Auditor queries. Needless to say, my Internal Facilities Team have put in their full Efforts and contributed for the Successful completion of the BSI Audit. Spl appreciation to Allen and Sivanandam for their ded- icated focus on the preparations. Great Team work. Thanks to all. - Virtusa, Chennai
  7. 7. Happy Clienteles It was a splendid performance by you and your team last night during the MM fashion show. The team was very quick in response and have worked hard during the entire turnaround of the restaurant. The plan was well managed and executed! Kudos to your leadership! Keep up the Good Work!! - JW Marriott Mumbai Here is a Big Thank You for your team who always support HR Team endlessly behind the scene before and after every event. We received appreciation from our CDO to all senior leaders to see cafeteria filled with employees’ presence. This wouldn’t have been possible without your support as always , Thanks once again ! - 24/7, Bangalore Thanks for sharing, it was wonderful event & session for HK staff as starting new transaction. Keep continue the good work & close some minor pending tasks on top priority. - Alight Mumbai R&R well done DTSS team, good to see the smiling faces. - C&W at Symantec Chennai As of Now NO HOLD Salary for Kolkata, All the Onboarding been completed and mapped against the Proper Employee Codes and even without a Single Error. Really good to see the no’s. All the Best SHILPI Keep it up, always help Operations to run smoothly. - Internal Customer Kolkata Madilage branch has received Excellent rating on branch hygiene in service audit. Its credit goes to Sharad Ghumare, Housekeeping office boy, DTSS. Congratulations to Sharad. - RBL Kolhapur On Dt. 10.07.2018 & on the basis of our previous request, Arshad visited our facility to train all our Transport vendors on JMS uploading through Ebiz portal. This has helped our vendors a lot to understand more about Ebiz portal. Sorry for the inconvenience caused to you during his absence at your premises. Hereby I appreciate Arshad & thanks to DTSS team for your co-operation. - RJIL, Bangalore This mail is to thank you for sending 5 boys for helping my team in maintaining the upkeep of the premises. Also a special appreciation for Indrasinh Zala your field officer for my site, who made sure these boys are properly utilized and was present throughout the day during the visit of my Leadership Team. Param, I would also like to inform you that one of our staff Ms. Arstole who is working with us for long has to be appreciated for her Honesty and Integrity. She has handed over one pair of finger ring to Security which was found in the discharge room. The value of the ring is yet to be known though. But this act should be highlighted and set as an example to others in the team. - Columbia Asia Hospitals Pvt. Ltd, Ahmedabad
  8. 8. Happy Clienteles I am writing to let you know that the services provided by DTSS have improved and there is a visible difference in the level of cleanliness at the kitchen. Please ask the team to keep it up and work closely with our team to provide and even higher level of service. Please share our appreciation with the entire team. Thank you - Curefoods, Delhi This is to appreciate, that all DTSS - HK staff had done good job & made yesterday’s country leader’s visit successful. Also special thanks for dedicate support by Vinita, Supriya , Sayali and all the site supervisors of both towers A , C&D. Expect this focus/momentum to be inculcated in our daily routine activities. - Concentrix TPO – Pune Kindly share our appreciation towards the efforts put in by the HK Team for the services during the visit of our CEO. There were situations where the team had extended their work beyond working hours and because of that commitment we have achieved a great visit by our CEO without any challenges. Keep doing your good work and congratulate the HK team to continue doing the good work. Thank you. - CGI, Chennai The improvement has been observed in our Janitors & Supervisors. Training is a continuous process for further improvement/ development. Your good work is apprenticed. Please maintain the same rhythm and Keep it up !!! - Supermax, Mumbai I really appreciate your contribution in the composition of SOW & SOP for SANMINA. I wanted to say thank you and Mr.Guna for helping me to meet client’s requirements in short span of TAT. As there are many scope for quality improvement in SPD belt, I am expecting your coordination further to achieve quick results and quality deliverables to our clients with the support of Ravi sir in terms of Grooming standards, SOP, on job result oriented practical Training, Soft skill developments. - Internal Customer, Chennai Thanks to the entire Back Office Management staff for all your wonderful initiatives & efforts to keep the onsite team motivated & professionally sound at all times. - Nomura, Mumbai We have achieved Highest ever monthly Production of Single Phase Meters over 9.2L in May 2018. This was possible with the support of your Packing team. We appreciate the work done by your team on this accomplishment. Pl. convey our Congratulations !!! - Larsen & Toubro Limited Mysore Appreciated the training continue with such trainings to frame them in all the aspect. - Accenture Solutions Pvt Ltd Bangalore
  9. 9. ARMs are our foundational layer in the system who support our organization’s daily business operations. They play a crucial role in influencing the results of the organization. With the objective of developing and empowering them, we designed a program “ARM Yourself”. This program was completed in Bangalore in Q1covering 26 ARMs and aim gradually to launch across PAN India. This program is structured to provide Soft skills for their self-development, and functional skills for their knowledge and understanding of the business process critical to them. The modules in this program includes EHS Culture, Business Communication Skills, PAS Culture, Functional training i.e., Compliance, Payroll, and Client Relationship Management and Resourcing. Departmental Highlights - Back Office Training Business Communication Skills for ARMs delivered by Amarjeet Oberoi ARMs taking the assessment Payroll session for ARMs delivered by Silambarasan R on June 20, 2018 Session on Resourcing & Client Relationship Management by Prashanth PAS Training Sessions in Mumbai – 19 & 20 July 2018PAS Sessions in Bangalore PAS Training This is a mandatory culture building exercise for all the back-office employees based on DTSS core values.
  10. 10. 37% of staff PAN India have been certified in Level 1 training under ‘I am a trained Staff’ initiative’ Training Certificates from GOI under RPL issued in different locations Departmental Highlights – Training at Site Delhi Hyderabad Bangalore Chennai Mysore Delhi Kolkatta Mumbai Pune Kolkatta Mumbai Mangalore
  11. 11. Arise Training Activities Created a Pool of trained janitors ready to be converted to Supervisors in all regions. Promoted 11 Janitors to the next level UDAAN TRAINING ACTIVITIES Udaan is a platform for smart supervisors to go through comprehensive learning interventions and emerge as eligible pool of for Executives role opportunities. 3 Supervisors promoted to the next level after Udaan Training post the business and customer evaluation. TRAIN THE TRAINER SESSIONS IN BANGALORE Departmental Highlights - Arise & Udaan, Train the Trainer TRAINING AT SITE
  12. 12. Departmental Highlights - E-Invoice DTSS DIGITAL INITIATIVES Sales MAXXAsset Management LMS - Disha Power BI BGV E CHECKLISTONBOARDING Facial Attendance Einvoice LEGACY METHOD OF INVOICE SUBMISSION Invoices are sent to the client on an email through a portal along with all the supporting documents Attendance Data submitted for invoice generation Invoice generated as per contract terms Invoice sent to all SBUs Invoice hand delivered to customer by ARM Customer Acknowledges the receipt of invoice through mobile app or physical signature
  13. 13. Departmental Highlights - E-Invoice High possibility of delay in invoice submission; Clear offset with client payment cycle and invoice submission time Chances of invoice getting lost/misplaced/damaged in the process Bandwidth of an ARM is consumed in invoice delivery rather than in operations mgt which is his core job Tracking and maintaining hard copy of the invoices is a difficult and many times inefficient LEGACY METHOD OF INVOICE SUBMISSION Invoice generated in Ramco ERP FTP Server Blue tree system TDS Certificate Bank Certificate Outstanding statement PO Copy Clientsigned attendance CTC Register PF& ESI ChallanMaterial DC PT Challan PF & ESI Declaration Invoice submitted alongwith supporting documents toClientelectronically Clientverifiesinvoice + documents. Are documents OK? NOT OK OK Notification received by Super User Assign it to concerned dept for rectification Processing of invoice E-INVOICE DELIVERY THROUGH ELECTRONIC MEANS
  14. 14. Departmental Highlights- E-Invoice Invoice is submitted on the day to the client, it is generated. Helps both DTSS and the client in invoice processing No Chances of invoice getting lost/misplaced/damaged in the process. Retrieval whenever required is easy and less time consuming Bandwidth of an ARM is consumed completely towards operations. So, better focus on operations As a resultant effect, the process helps in saving trees--- Intangible benefit to the community DIGITISATION OF INVOICE DELIVERY WOULD STREAMLINE ENTIRE INVOICE HANDLING PROCESS MILESTONES ACHIEVED IN CLIMBING THE EVEREST
  15. 15. Departmental Highlights – E-Invoice THE WAY FORWARD One SPOC for 2 ClientsOntime upload of documents Monitoring response & Influence customers Review BlueTree support ERP support Ops & SSC Teams • One Employee = 2 Key Clients • Employee of DTSS becoming a Single Point of Contact (SPOC) for two Key Accounts • He/she will monitor the invoice journey (submission/resubmission/resolution) for these two clients WHAT IS IT?
  16. 16. Departmental Highlights – E-Invoice KEY RESPONSIBILITIES KEY SPOCS • Ontime submission of invoices • Liaising with Client once in a month either physically or through a conference call • Address key issues of clients in the invoice submission • Influence customers over a period of time to agree for einvoice submission 45 SPOCs + 8 SSC Core team members Category SBUs Regions M&E Regional Cr. Controllers Excom Total #s 32 8 Total Head count 30 7 1 2 5 45 SSC Core Team - 9 Krithika Madhavan Anand Manna Kunal Boopathi Silambarasan Sharmila Sujatha
  17. 17. Departmental Highlights – E-Invoice • Monthly review SPOCs will be supported with • Support from dedicated ‘Core Team’ from Back office • Provide information about this account • resolve issues within a specific TAT • Fast Track trainings on all the processes • Cheat sheets on the processes and Key Contacts • Training on all new initiatives • Meeting coordination with clients TOGETHER, LET’S CLIMB THE EVEREST!!! Governance
  18. 18. Departmental Highlights – SSC Reach – Workflow Is a workflow tool to enable effective service delivery through a seamless workflow between operations and back office functions, It is a replacement for current OTRS system DTSS DIGITAL INITIATIVES Sales MAXXAsset Management LMS- Disha Power BI BGV E CHECKLISTONBOARDING Facial Attendance E invoice WORKFLOW Legacy Method of workflow - Challenges faced Lack of tracking mechanism of the queries/requests being raised with SSC Challenges in collating data to analyse quality improvement initiatives Transparency lacking in reporting the SLA of the requests raised Lack of governance structure between Operations and SSC
  19. 19. Departmental Highlights – SSC Reach – Workflow Y O U OpsSSC Legacy Method of workflow – From more noices, confusions, misunderstandings & escalations to…. Answers to all your concerns & Queries - Coming soon….. SSC Reach – Workflow Tool A New Medium of Communication A smooth flow of process to meet end client’s demands
  20. 20. Departmental Highlights – SSC Reach – Workflow SSC REACH–FEATURES SSC REACH –WORKFLOW OBJECTIVES
  21. 21. Departmental Highlights – SSC Reach – Workflow One repository of all queries/service request available for analysis across Pan India Drive quality improvement initiatives SBU wise/SSC Tower wise Audit trial to capture all approvals through workflow tool Assist in overcall customer satisfaction when timelines are met with accuracy Benefits of SSC - Reach Reduce personal dependency in SSC and have process oriented work flow The Way Forward System Analysis and Design UAT Training – Round 1 Jun’18 Apr’18 - Jun’18 Jul’18SLA Sign off with internal clients & UAT Training – Round 2 Aug’18 End User Training & Go-Live Deliver SLAs Sep’18 Oct’18 – Mar’19 Monitor & Improve
  22. 22. Departmental Highlights –Hire 2 Retire – Payroll • BO Salary transferred upgraded from 5th to 2nd of every month Effective May 2018 salary Paid on 2nd June 2018 • Overall improvement in Salary Payment by 7th from 88.5% in Jun’18 against 85.4% in Jun’17 • Improved & Sustained Internal Customer Feedback @ 3.3 out of 4 in June 2018 BGV, Onboarding & Documentation • 197 Employees have been identified as Court case pending against some criminal activ- ities & have been removed from role immediately and also 18856 is in Green Status with no Criminal Records Operations Support Started the Operations Onsite Support project Identify the critical SBU’s , Visit and Brief them on Payroll Process and Support for next few months to adhere the Process by Team and also to Support in closing the Issues which they are facing. Hyderabad ( Microsoft, JPMC, CGI, Cognizant ) Gujarat ( L & T) Pune ( Amdoc) Delhi ( DLF) Payroll Helpdesk (Customer Care & OTRS Ticketing) OTRS Closed Tickets • June – 2017 : 316 • December-2017 : 571 • March-2018 : 722 • June-2018 : 646 Payroll Help Line Closed Tickets • June – 2017 :125 • December-2017 : 391 • March-2018 : 231 • June-2018 : 350
  23. 23. Departmental Highlights - Transition Team Location: Baroda Type of services: IFM Head Count : 228 Location: Bangalore Type of services: IFM Head Count : 182 Location: Infosys Mysore Type of services: Landscaping Head Count : 245 Location: Pune Type of services: Soft Services Head Count : 263 Location: Bangalore Type of services: IFM Head Count : 47 Location: Bangalore & Chennai Type of services: Soft Services Head Count : 136
  24. 24. Departmental Highlights - Transition Team Location: Bangalore – BDC 3 & 9 Type of services: Soft Services Head Count : 180 Location: Mumbai Type of services: Soft Services Head Count : 110 Location: Delhi Type of services: Housekeeping & Patient care Services Head Count : 98
  25. 25. Departmental Highlights – M&E Services M & E SERVICES - BUSINESS OVERVIEW - Q1 2018 151 160 168 177 185 194 170 178 202 220 230 249 0 50 100 150 200 250 300 Apr-18 May-18 Jun-18 July 18 ( EST) Aug 18 ( EST) Sep 18 ( EST) Goal Actual KEY TRANSITIONS DONE M & E SERVICES – GOLDEN CLIENTS LnT Infotech – Chennai Attra – Bangalore 24/7 – Bangalore LnT KC – Vadodara 3DPL – Pune Schneider ( IDEA) - Kerala ITC – Trichy DLF – Horizon Aequs – Belagaum Bangalore 24/7 – Bangalore ExxonMobil Wallmart Seagate Apotex Delphi Zuari AISATS Symantec Chennai LnT – Infotech LnT – Technologies Virtusa Symantec Flextronics Pune 3DPLM EMC2 Kerala Schneider (Idea) Mysore LnT Technologies JSS Hospital Zuari Infra Mangalore Aspen Mumbai J W Marriott Schneider Electric (SBI Life) Novotel Hyderabad Aurigene Schneider Electric DRL- CPS Chemo India Delhi DLF Schneider Gujarat Gift City LnT – KC – Vadodara
  26. 26. Departmental Highlights – Power BI About POWER BI Power BI is a collection of software services, apps, and connectors that work together to turn your unrelated sources of data into coherent, visually immersive, and interactive insights. The data can be a simple Excel spreadsheet or a collection of cloud-based and on-premises hybrid data warehouses. Power BI is simple and fast – capable of creating quick insights from an Excel spreadsheet or a local database. The Parts of Power BI Power BI consists of a Windows desktop application called Power BI Desktop, an online SaaS (Software as a Service) service called the Power BI service, and mobile Power BI apps available on Windows phones and tablets, as well as for iOS and Android devices. These three elements – the Desktop, the service, and Mobile – are designed to let people create, share, and consume business insights in the way that serves them, or their role, most effectively. Features 1. Subscription to reports – automated mailers to inbox 2. Sharing and Collaboration 3. Live Dashboards and reports – provide views of business
  27. 27. Departmental Highlights – Power BI 4. Natural Language Query – naturally explore and ask questions 5. Automated insights – Discover insights in data automatically 6. Real Time – views of your business operations with support for streaming data 7. Mobile – Tablets – Native mobile Apps for iOS, Android and Windows devices 8. Integrated into your apps – integrate visualizations into your applications 9. Powerpoint – include live Power BI visuals in your presentations 1st Phase – automation of SSC related reports and MIS – 40 Nos PHASES OF POWER BI IMPLEMENTATION
  28. 28. Departmental Highlights – Power BI 2nd Phase – 7FM report – SBU, Region and Pan India 3rd Phase – Other business reports, Management reports and Dashboards TIPS ON POWER BI
  29. 29. Departmental Highlights – Quality Management CSAT – WHAT’S NEW CSAT – FEATURES CSAT – DEMONSTRATION Category Based Site listing for CSAT – A, B & C Completed and Pending sites in task bars for ease of reference Auto calculation of CSAT Index Notification on pending sites Low CSAT score alerts to QA team Dashboards Trend Reports • • • • • • •
  31. 31. Departmental Highlights – HR at Site STAFF MOTIVATION & ENGAGEMENT
  32. 32. STAFF MOTIVATION & ENGAGEMENT Departmental Highlights – HR at Site
  33. 33. Departmental Highlights – HR at Site Team HR partnering with skilled Bharat mission Team HR partnering with skilled Bharat mission & attending HOSPITALITY CXO MEET Privileged & honoured to receive Major Placement Partners Award & sharing the below men- tioned experience 1. Sharing best practices and experiences from the Industry 2. Identifying emerging trends and opportunities
  34. 34. Departmental Highlights – Back office HR Back Office Initiatives Facial attendance app It is very heartening to see the complete adoption of the new Facial Recognition Attendance System with Keabis, which went live from February 2018. The mobility APP has streamlined the way we manage our attendance and leave systems, and made the data for the payroll purposes very simple and reliant. Technology is increasingly becoming a huge differentiator for DTSS, this is possible only because each of you have adopted them whole heartedly and made your effort count for the organisation. Commitments are rewarded, pay day for the back office colleagues is being advanced to 2nd of the Month from June 2018. Skip Meetings: Feedback from the team is the most directional and meaningful information for any managers. Skip feedback is a process wherein such feedbacks are collated through meaningful discussion and in a professional manner to minimize biases and noise. Skip Level Meetings can be a powerful tool to gather new insights and information. They can also positively reinforce employee engagement by demonstrating to the team that their senior leaders are listening to them and value their input. NMA New Manager Assessment is an intervention that we have initiated at DTSS as a best practice. NMA’s are conducted for managers who have completed 6-8 months in their role as people managers. This is typically done for a manager who joins us laterally, also done for people who take up a people role post promotions. The objective of NMA is to check the alignment of the Manager with the team, culture adaptation of the new manager, over all pulse of the team towards the new manager. This is an early intervention to ensure that the new manager succeeds in his or her role. HR & Training team Collaboration
  35. 35. List of Staff being Elevated Congratulations to our staff who have moved up the ladder in the Journey of Good to Great SN Name Current Designation Department New Designation 1 Ravikumar V Deputy General Manager Operations General Manager 2 RAJA MOHAN Deputy General Manager M&E General Manager 3 Bibhu Prasad Sahu Deputy General Manager Credit Control General Manager 4 Adhnan Jit Singh Deputy General Manager Operations General Manager 5 MAHESH A Senior Manager Operations Assistant General Manager 6 Silambarasan R Senior Manager SSC-H2R Assistant General Manager 7 ASHMI JACINTHA A Senior Manager Operations Assistant General Manager 8 Sreenivas Reddy Senior Manager Credit Control Assistant General Manager 9 Thippesh Shivarudrappa Manager M&E Senior Manager 10 RAVI CHANDRAN .A Manager Operations Senior Manager 11 Yuva Raj C Manager Operations Senior Manager 12 PRABHAT KUMAR CHOUDHARY Manager Operations Senior Manager 13 Sweta Haldar Manager Operations Senior Manager 14 VIKRAM JANARDAN MANKAR Assistant Manager Operations Manager 15 Esakkimuthu Thevar Assistant Manager Credit Control Manager 16 Kathiresan.R Assistant Manager SSC - R2A Manager 17 RAVI PRAKASH B Deputy Manager SSC - SC Manager 18 Pranav Kumar Deputy Manager Training Manager 19 Abzal H Assistant Manager Human Resources Manager 20 Shiv Pratap Singh Deputy Manager Operations Manager 21 MOSES KIRAN KUMAR NAGA DASARI Assistant Manager Operations Manager 22 Vaishali J Suvarna Senior Executive Operations Assistant Manager 23 Prabhakaran S Senior Executive SSC-H2R Assistant Manager 24 DEEPAK KUMAR KUSHWAHA Senior Executive Operations Assistant Manager 25 Nirmal Kumar KL ARM Operations Assistant Manager 26 Umesh H R Sr ARM Operations Assistant Manager 27 NOORMOHAMED .A Sr ARM Operations Assistant Manager 28 Chandra Shekar CP ARM Operations Assistant Manager 29 Shashikant Baba Salve Sr ARM Operations Assistant Manager 30 Jaganath N Sr ARM Operations Assistant Manager 31 Surendra Mahadik ARM Operations Assistant Manager 32 JAGADISH BALKRISHNA JADHA ARM Operations Assistant Manager 33 SHILPI SINGH Jr.Executive Human Resources Executive 34 RAVINDRA R Jr Executive SSC-H2R Executive 35 Rajesh M Jr Executive SSC-H2R Executive 36 Bharath A Jr Executive SSC-H2R Executive 37 Nagaraja K J ARM Operations Senior ARM 38 Ramdas Babasaheb Wadekar ARM Operations Senior ARM 39 MD BURHAN ARJID UDDIN ARM Operations Senior ARM 40 BHARAT GULABCHAND GUPTA AARM Operations ARM 41 NAVYASHRI .R Executive Training Senior Executive 42 Afsar Uddin Ahmed Executive Documentation Senior Executive 43 PRIYA RANJAN KUMAR Executive Credit Control Senior Executive 44 Ragu D Executive SSC - O2C Senior Executive 45 Sushil Suresh Sonawane Executive Contract Management Senior Executive 46 RAJESH KOTIAN Executive Training Senior Executive 47 RAKSHITH N Executive SSC - SC Senior Executive 48 HALAPPA PUJERI Executive Quality Assurance Senior Executive SERVE TRANSFOR M D E LI G H T SUSTAIN
  36. 36. Editor’s Note Dear Readers, We are glad to share the Departmental Highlights & Key Initiatives of our Company. Special thanks to each one of you for contributing in our Journey of Growing Bigger & Getting Better. Together WE can, and WE will achieve our Dream. Keep sharing your thoughts in making the letter more notable Happy Reading !! Pragati Bakshi SUCCESSis the SUM of SMALL efforts, REPEATED DAY IN AND DAY OUT.