1. The document outlines the top 10 trends in customer engagement, including digital migration, automating correspondence, multichannel management, targeted marketing, marketing automation, platform standardization, mobile and electronic billing, call center optimization, customer experience management, and EngageOne communication suite. 2. Key trends include moving customers to digital and mobile platforms, personalizing communications across channels using customer data, and implementing integrated platforms to deliver a consistent customer experience. 3. EngageOne is highlighted as a communication suite that allows companies to engage customers across all channels with relevant messages to strengthen relationships.