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Bulletproof Registration - UX April Masterclass

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Cape Town's UX masterclass for the month of April, based around designing registration processes that are as airtight as possible.

Published in: Software
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Bulletproof Registration - UX April Masterclass

  1. 1. Byron Houwens @BHouwens
  2. 2. “Account” implies payment
  3. 3. “Account” implies payment
  4. 4. • Solving with users at every step • Getting user buy-in
  5. 5. “I am so sorry that you have to sit when learners forget their usernames and passwords... and then you find it somewhere and then you give it to me and I give it to them and then in a few days, they’ve forgotten it again.”
  6. 6. “What would be nice is for the teacher to have access to a list of their class's log in details. If we just printed out that copy and kept it on a file here, then when a child came in and had forgotten it, she could get it.”
  7. 7. “What would be nice is for the teacher to have access to a list of their class's log in details. If we just printed out that copy and kept it on a file here, then when a child came in and had forgotten it, she could get it.”
  8. 8. “Kids also have ridiculous usernames and passwords - e.g. fluffylove92. If I have the ability just to go in and see what fluffylove’s password is then I can put it in myself.”
  9. 9. Frustrations?
  10. 10. “The log in procedure that the kids don't do properly.”
  11. 11. “Boys running to me with login problems.”
  12. 12. “Learners forgetting passwords, learners forgetting usernames!!!”
  13. 13. “Boys not following instructions regarding log ons etc”
  14. 14. "You've underestimated how useless kids are with the internet... Things like the password and the usernames are a massive barrier."
  15. 15. GLOBAL-LIGAMENT-RANDOM- HEART
  16. 16. SPECIFIC-ANSWER-SECOND- HEALTHStraight out of a fortune cookie
  17. 17. PHYSICAL-WORK-RELATIVE- FOSSILSo true
  18. 18. “Through 20 years of effort, we've successfully trained everyone to use passwords that are hard for humans to remember, but easy for computers to guess”
  19. 19. I have all 3
  20. 20. I have all 3
  21. 21. “Hw du i go bck 2 da internet”
  22. 22. Did It Work?
  23. 23. Some Take-Aways
  24. 24. Know thy user
  25. 25. They like being involved
  26. 26. Don't underestimate (or overestimate)
  27. 27. Thanks!

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