SlideShare a Scribd company logo
Capability presentation
Copyright © 2008 by Jeevan Technologies, All Rights Reserved.
Pledge To Perform
CRM Support Desk
Pledge To Perform
Capability presentation
Copyright © 2008 by Jeevan Technologies, All Rights Reserved.
Pledge To Perform
What is Customer Relationship Management?
Introduction To CRM Support Desk
Packages we offer
Gold Package
Silver Package
Bronze Package
How to reach our service:
by E-mail
by Web
by Telephone
CRM Support Desk
Capability presentation
Copyright © 2008 by Jeevan Technologies, All Rights Reserved.
Pledge To Perform
Customer Relationship Management
“Process of creating and maintaining relationships with
business customers or consumers”
“A holistic process of identifying, attracting, differentiating,
and retaining customers”
“Integrating the firm’s value chain to create enhanced
customer value at every step”
“An integrated cross-functional focus on improving customer
retention and profitability for the company.”
Capability presentation
Copyright © 2008 by Jeevan Technologies, All Rights Reserved.
Pledge To Perform
CRM Support Desk - A premier Customer support desk for all
SugarCRM users
We provide superior support for the user in real time.
Every support request is assigned a unique ticket number
which you can use to track the progress and responses online.
Reference Numbers are based on:
CRM Support Desk User Name (telephone-access)
CRM Support Desk User Name + PASSWORD (web-access)
Introduction To CRM Support Desk
Capability presentation
Copyright © 2008 by Jeevan Technologies, All Rights Reserved.
Pledge To Perform
We offer packages like
Gold Support Package
Silver Support Package
Bronze Support Package
Packages
Capability presentation
Copyright © 2008 by Jeevan Technologies, All Rights Reserved.
Pledge To Perform
Too many projects on your plate?
Need to save time?
Need a guaranteed proactive technical support for your
SugarCRM?
Gold Package is the answer for you! We will evaluate the
setup of your SugarCRM and the business risk involved of
being hacked, outdated or wrongly configured.
Gold Package
Capability presentation
Copyright © 2008 by Jeevan Technologies, All Rights Reserved.
Pledge To Perform
If you are paying for each and every request?
Silver Package is your right solution! Contact our support
engineer regularly and get expert solutions.
24/7 Professional Support
Order a Silver Package for 6 Months of Support
Silver Package
Capability presentation
Copyright © 2008 by Jeevan Technologies, All Rights Reserved.
Pledge To Perform
Need short & Sweet Support?
Unable to fix a problem?
 Go for Bronze Package. Each Ticket allows you to spend up to
one hour of support with one of our support staff members:
 Our enthusiastic technical support engineer work for your
support request
 Direct contact with your SugarCRM support engineer
Bronze Package
Capability presentation
Copyright © 2008 by Jeevan Technologies, All Rights Reserved.
Pledge To Perform
3 Ways
By Email By Web By Phone
E-Mail address Web address Toll Free Number
support@crmsupportcesk.com www.crmsupportdesk.com +1 888 359 9460
HOW TO REACH OUR SERVICE
Capability presentation
Copyright © 2008 by Jeevan Technologies, All Rights Reserved.
Pledge To Perform
Copyright © 2007 by Jeevan Technologies, All Rights Reserved.Copyright © 2007 by Jeevan Technologies, All Rights Reserved.
Capability presentation
Copyright © 2008 by Jeevan Technologies, All Rights Reserved.
Pledge To Perform
Copyright © 2007 by Jeevan Technologies, All Rights Reserved.Copyright © 2007 by Jeevan Technologies, All Rights Reserved.
Capability presentation
Copyright © 2008 by Jeevan Technologies, All Rights Reserved.
Pledge To Perform
Thank You

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test

  • 1. Capability presentation Copyright © 2008 by Jeevan Technologies, All Rights Reserved. Pledge To Perform CRM Support Desk Pledge To Perform
  • 2. Capability presentation Copyright © 2008 by Jeevan Technologies, All Rights Reserved. Pledge To Perform What is Customer Relationship Management? Introduction To CRM Support Desk Packages we offer Gold Package Silver Package Bronze Package How to reach our service: by E-mail by Web by Telephone CRM Support Desk
  • 3. Capability presentation Copyright © 2008 by Jeevan Technologies, All Rights Reserved. Pledge To Perform Customer Relationship Management “Process of creating and maintaining relationships with business customers or consumers” “A holistic process of identifying, attracting, differentiating, and retaining customers” “Integrating the firm’s value chain to create enhanced customer value at every step” “An integrated cross-functional focus on improving customer retention and profitability for the company.”
  • 4. Capability presentation Copyright © 2008 by Jeevan Technologies, All Rights Reserved. Pledge To Perform CRM Support Desk - A premier Customer support desk for all SugarCRM users We provide superior support for the user in real time. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. Reference Numbers are based on: CRM Support Desk User Name (telephone-access) CRM Support Desk User Name + PASSWORD (web-access) Introduction To CRM Support Desk
  • 5. Capability presentation Copyright © 2008 by Jeevan Technologies, All Rights Reserved. Pledge To Perform We offer packages like Gold Support Package Silver Support Package Bronze Support Package Packages
  • 6. Capability presentation Copyright © 2008 by Jeevan Technologies, All Rights Reserved. Pledge To Perform Too many projects on your plate? Need to save time? Need a guaranteed proactive technical support for your SugarCRM? Gold Package is the answer for you! We will evaluate the setup of your SugarCRM and the business risk involved of being hacked, outdated or wrongly configured. Gold Package
  • 7. Capability presentation Copyright © 2008 by Jeevan Technologies, All Rights Reserved. Pledge To Perform If you are paying for each and every request? Silver Package is your right solution! Contact our support engineer regularly and get expert solutions. 24/7 Professional Support Order a Silver Package for 6 Months of Support Silver Package
  • 8. Capability presentation Copyright © 2008 by Jeevan Technologies, All Rights Reserved. Pledge To Perform Need short & Sweet Support? Unable to fix a problem?  Go for Bronze Package. Each Ticket allows you to spend up to one hour of support with one of our support staff members:  Our enthusiastic technical support engineer work for your support request  Direct contact with your SugarCRM support engineer Bronze Package
  • 9. Capability presentation Copyright © 2008 by Jeevan Technologies, All Rights Reserved. Pledge To Perform 3 Ways By Email By Web By Phone E-Mail address Web address Toll Free Number support@crmsupportcesk.com www.crmsupportdesk.com +1 888 359 9460 HOW TO REACH OUR SERVICE
  • 10. Capability presentation Copyright © 2008 by Jeevan Technologies, All Rights Reserved. Pledge To Perform Copyright © 2007 by Jeevan Technologies, All Rights Reserved.Copyright © 2007 by Jeevan Technologies, All Rights Reserved.
  • 11. Capability presentation Copyright © 2008 by Jeevan Technologies, All Rights Reserved. Pledge To Perform Copyright © 2007 by Jeevan Technologies, All Rights Reserved.Copyright © 2007 by Jeevan Technologies, All Rights Reserved.
  • 12. Capability presentation Copyright © 2008 by Jeevan Technologies, All Rights Reserved. Pledge To Perform Thank You