"Your customers are much more likely to punish you for a bad customer service experience than reward you for a good experience."
Watch the full webinar as Matthew Dixon, author of The Effortless Experience, explores how your brand can start making life easier for your customers.
Click the link below to learn:
1. How to identify where your customers are spending the most effort.
2. Concrete examples of brands offering a low effort journey.
3. Quick tips to reducing customer effort and implementing change.