Teresa Harvey has over 20 years of experience in customer service roles, including retail management, nursing auxiliary work, and her current role as Assistant Information Officer. She aims to help others through providing excellent customer service. Her most recent positions allowed her to focus on her family as well as gain additional qualifications, including a Higher National Certificate in Social Media Studies. She is seeking a new role where she can utilize her strong communication, listening, problem-solving, and teamwork skills.

1. Teresa Harvey
Assistant Information Officer for Family Information Service
Cardiff
dizzyclamityjane@gmail.com - 07523274222
My career to date has been predominately, in the Customer Service industry. I started in Retail, concession
management and onto assistant floating manager, home based supervisor to a bigger team and then went onto
NHS and Vale of Glamorgan Council. My main aim in life is to help others from selling an outfit to supporting
clients in any way possible, always giving them the best service they deserve. Apart from the last employment,
the previous 3 position where convenient for me bringing up my family. It's now my time to concentrate on my
career, back in Retail where my strengths lie. This is also evident in me going back to Schooling and receiving
a Higher Certificate in Social Media Studies and graduating from University.
WORK EXPERIENCE
Assistant Information Officer for Family Information Service
Vale of Glamorgan Council - Barry - March 2008 to December 2014
Promoting the service to all families in the Vale of Glamorgan. Assisting the manager in all aspects of the team,
the team plan and promotion. Taking the lead on Outreach events and visits promoting the service. When
manager is on leave or holidays taking charge of the team. Helping with all training needs for the team and
general organisation of wellbeing and support for the team and the clients.
Assistant to the Head of Year
Vale of Glamorgan Council, St Cyres School - Penarth - October 2004 to March 2008
10/11
All secretarial duties. Smooth running of the year, main areas organising induction days, trips, maintaining head
of years diary. Management of pupil files, liaison with parents. Assist in monitoring unauthorised absences
and punctuality. Planning, development, design, organisation and monitoring of support systems/procedures/
policies. Working in close partnership with outside agencies, sometimes with delicate issues.
Nurse Bank Coordinator
Cardiff and Vale NHS - Llandough - December 2001 to October 2004
The main area I worked in was the nurse bank office, successfully negotiated with nursing agencies to fill
shifts within 5 hospitals. Recruiting and using bank staff to fill the vacancies on wards. Prepared invoices,
presentations and reports for the finance department. Working, as part of a team, within a very busy sometimes
stressful office.
Nursing Auxillary
Cardiff and Vale NHS - Llandough - April 1998 to December 2001
Providing an excellent service to the patient maintaining high standards of care in all areas. Dealing with very
stressful situations. Dealing with confidential material. Working in partnership with doctors and ward managers.
Dealing with telephone enquiries. Making sure patients that have had surgery have the correct paperwork.
Doing observations, checking blood readouts, working as a team
Bally Shoes Supervisor
House of Fraser - Cardiff - March 1995 to April 1998
Bally Shoes Concession, Supervisor.

2. Customer ordering, complaints, stock replenishment, selling, cash control and promoting the service. Also
working as a floating Assistant Manager, going to Stores around the South West covering managers. Staff
training, recruitment, order and control stock.
Sales Supervisor Principles for Men Principles for Men Concession, Sales Assistant
Mens Retail - Cardiff - February 1992 to March 1995
Selling products to customers trying to obtain multiple sales (commission based), window dressing, using the
till and cashing up making sure all it all balanced. Doing deliveries.
Concession Manager
Top Man Retail - Cardiff - December 1990 to September 1991
Concession Manager. Staff training, stock replenishment, customer orders, customer complaints,
computerised computer system, Window display and customer service and serving.
Concession closed due to building refit, never reopened. Had my second child
Sales Assistant
Snob - Ladies Retail - Cardiff - September 1984 to March 1989
Sales assistant, using the till, changing room assistant, serving and customer service and stock replenishment.
Left to have first child
Saturday Sales Assistant
Oxford Street London - London - June 1982 to August 1984
using the till, changing room assistant, serving and customer service and stock replenishment. Later promoted
to Saturday supervisor. Moved to Sully, Cardiff
EDUCATION
Higher National Certificate
University of South Wales - South Wales, UK
2013 to April 2014
Word Processing
Vauxhall College - London
1983 to 1984
Child development
Bishop Thomas Grant RC School - London
1979 to 1983
LINKS
https://www.linkedin.com/pub/teresa-harvey/a9/22a/585
ADDITIONAL INFORMATION
CORE SKILLS
Communication: My ability to communicate effectively in many different situations, accommodating to the
audiences with differing cultural backgrounds, English fluency levels and abilities.
Listening: I'm a good listener and pay attention to what someone is saying.

3. Problem Solving: Very good at problem solving as I enjoy a challenge and colleagues and family say I'm a dog
with a bone and never give up until I've completed anything.
Teamwork: I'm a team player and understand there is no 'I' in team. However I am happy working on my own
initiative.