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#SitecoreSYM 1#SitecoreSYM 1© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
Ten Sitecore 9 Form
Features to Increase
Conversions
SaiYerramsetty
Jaina Baumgartner
#SitecoreSYM
SaiYerramsetty
Director – Digital Shared Services
Marketing technologist with 6+ yrs of experience with Sitecore
15+ years of experience focused on Shared services, Outsourcing and
Global delivery
Certified SAFe® 4 Advanced Scrum Master
LinkedIN: https://www.linkedin.com/in/yerramsetty/
Blog: hxgnspotlight.com
www.hexagon.com
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
2
#SitecoreSYM 3
Hexagon is a global leader in digital solutions that create Autonomous
Connected Ecosystems (ACE), a state where data is connected seamlessly
through the convergence of the physical world with the digital, and
intelligence is built-in to all processes.
About Hexagon
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
Reality Capture – measurements,
physical world inputs & digital realities
Intelligent Positioning – location and
control of machines, objects &
vehicles
Situational Intelligence – active
knowledge of events, locations, &
processes
Industrial Design – smart digital
assets for use beyond design
#SitecoreSYM
Jaina Baumgartner
Director – SolutionsArchitecture (Altudo)
6.5 years experience with Sitecore
13 years experience withWCMS including SharePoint,
DNN, ACM, custom grownWCMS
Has been Sitecore Client
Current SitecoreVendor
LinkedIn: https://www.linkedin.com/in/jainasangtani/
Blogs and webinars: http://thinking.edynamic.net/
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
4
#SitecoreSYM © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
5
We are a global digital marketing
and technology agency focused
on customer experience.
Philosophy
1:1 Customer
Experience
Personalized, data driven
experiences engage
customers and drive
revenue.
#SitecoreSYM © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
6
50% or more of marketing budget is spent
on lead generation and expected to
increase in the coming year
80% of lead generation efforts are only
slightly or somewhat effective
2.3%
2.35% is the average conversion rate
on websites
Why Forms?
Forms generate leads
#SitecoreSYM © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
7
The Purpose of Forms
Convert Anonymous Users to Contacts to Lifelong Loyal Customers
#SitecoreSYM © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
8
Sitecore 9 Forms to the Rescue
#SitecoreSYM 9
22
19
11
4
14
35
11
1
0
5
10
15
20
25
30
35
40
Survey Contest Forms Lead Gen Contact Us
Fields Conversion Rate
Picking the Right Form
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
Conversion Rate ≠ Number of Fields
Conversation Rate ≈Value of Form
#SitecoreSYM 10
Hexagon – Picking the form
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
#SitecoreSYM 11
3.2% more conversions*
* Case study by Marketing Psychology on 50 forms
#10
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
-Turn off CAPTCHA
#SitecoreSYM 12
#10 – Create Honeypot Field in Sitecore
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
#SitecoreSYM 13© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
25-40% more conversions*
* Luke Wroblewski, Chief Design Architect at Yahoo, tests mad libs style contact form
Phone Number
#9 - Make your forms easy to understand
#SitecoreSYM 14
#9 – Labels and PlaceholderText in Sitecore
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
#SitecoreSYM 15
* Dan Zarella at Hubspot researched 40,000 customer forms
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
50% more conversions*
#8 - Create short multi-page forms
#SitecoreSYM 16
#8 – Creating Multi-Page Forms in Sitecore
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
#SitecoreSYM 17
62% more conversions*
* Formstack 400,000 form coversion report
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
#7 - Make the form part of the customer journey
#SitecoreSYM 18
#7 – Submit Action in Sitecore
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
#SitecoreSYM 19
100% more conversions*
* Internet Retailer doubled conversion and sales with a nice mobile site and form
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
#6 -Think about all your Form Factors (Pun Intended)
#SitecoreSYM 20
#6 – Styling Forms in Sitecore
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
#SitecoreSYM 21
400% more conversions*
*Voices.com conversion increase 400% with audience segmentation
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
#5 - Personalize your Forms
#SitecoreSYM 22
#5 – Progressive Profiling in Sitecore
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
#SitecoreSYM 23
400% more conversions*
* Brokernotes 11% to 46% increase by surveying users, analyzing sessions, and crunching numbers
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
#4 - Measure and Analyze your Data
#SitecoreSYM 24
800% more conversions
*musiclawcontracts.com form converts at 26% by redirecting to best product
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
#3 - Give Something in Return
#SitecoreSYM 25
700% – 1200% more conversions
*HubspotResearch – Marketing benchmarks from 7000 forms
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
#2 - Create more Landing Pages for your Forms
#SitecoreSYM 26
#2 – FormTemplates in Sitecore
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
#SitecoreSYM 27
Get into the top 10%
*SearchEngineLand and WordStream analyzed 1000s of advertiser accounts to analyze what the top 10% did differently
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
#1 -Take on a Structured Approach toTesting and Optimization
#SitecoreSYM 28
• 2000% - 3000% max
increase potential!
• Top 10-25% of
converting websites
for your industry
• Do what’s right for
you!
• Sitecore 9 Forms
makes it easy
In Summary
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
Actions Conversion
Increase
Turn off CAPTCHA 3.2%
Make your forms easy to understand 25-40%
Create short/multi-page forms 50%
Make the form part of the customer
journey
62%
Consider all form factors 100%
Personalize your forms 400%
Measure and analyze your data 400%
Give something in return 800%
Create more landing pages 700-1200%
Total Conversion 2500-3000%
#SitecoreSYM
Reading Material
Here are some articles on what the top converting websites do differently. It also has some great examples of forms that are on the best converting websites.
https://www.formstack.com/blog/2014/4-online-form-stats-leads/
https://www.ventureharbour.com/high-converting-lead-generation-forms/
https://neilpatel.com/blog/what-converting-websites-do/
Here are some general tips and tricks on building out well designed forms:
https://econsultancy.com/blog/62987-12-useful-tips-for-web-form-optimisation
https://blog.wishpond.com/post/91474400780/7-best-practices-for-web-form-design
Here are some general stats on website form conversions:
https://www.hubspot.com/marketing-statistics (Pay attention to the demand gen section)
http://www.marketingprofs.com/charts/2015/27318/conversion-benchmarks-for-seven-types-of-online-forms
https://www.designforfounders.com/average-conversion-rate/
https://www.practicalecommerce.com/Top-10-Converting-Websites-The-Similarities-and-Differences
Here is some information on Sitecore 9 forms and features:
https://doc.sitecore.net/sitecore_experience_platform/digital_marketing/sitecore_forms/introducing_sitecore_forms
https://www.youtube.com/watch?v=BQBTEMf_s5A
http://www.coreblimeysitecore.com/blog/submit-actions-sitecore-9/
http://smartsitecore.com/en/responsive-sitecore-9-form-bootstrap/
https://blogs.perficient.com/sitecore/2018/03/30/best-practices-on-sitecore-9-forms-for-development-teams/
https://doc.sitecore.net/sitecore_experience_platform/digital_marketing/sitecore_forms/setting_up_and_configuring/walkthrough_creating_a_custom_form_element
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
29
#SitecoreSYM © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks
of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
30
#SitecoreSYM
FOR DISCUSSION PURPOSESONLY. Sitecore Confidential
and Proprietary. © 2018 Sitecore Corporation A/S. All rights
reserved. Sitecore® and Own the Experience® are registered
trademarks of Sitecore Corporation A/S. All other brand and
product names are the property of their respective owners.
© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered
trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
31

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Ten Sitecore 9 Form Features to Increase Conversions

  • 1. #SitecoreSYM 1#SitecoreSYM 1© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. Ten Sitecore 9 Form Features to Increase Conversions SaiYerramsetty Jaina Baumgartner
  • 2. #SitecoreSYM SaiYerramsetty Director – Digital Shared Services Marketing technologist with 6+ yrs of experience with Sitecore 15+ years of experience focused on Shared services, Outsourcing and Global delivery Certified SAFe® 4 Advanced Scrum Master LinkedIN: https://www.linkedin.com/in/yerramsetty/ Blog: hxgnspotlight.com www.hexagon.com © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. 2
  • 3. #SitecoreSYM 3 Hexagon is a global leader in digital solutions that create Autonomous Connected Ecosystems (ACE), a state where data is connected seamlessly through the convergence of the physical world with the digital, and intelligence is built-in to all processes. About Hexagon © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. Reality Capture – measurements, physical world inputs & digital realities Intelligent Positioning – location and control of machines, objects & vehicles Situational Intelligence – active knowledge of events, locations, & processes Industrial Design – smart digital assets for use beyond design
  • 4. #SitecoreSYM Jaina Baumgartner Director – SolutionsArchitecture (Altudo) 6.5 years experience with Sitecore 13 years experience withWCMS including SharePoint, DNN, ACM, custom grownWCMS Has been Sitecore Client Current SitecoreVendor LinkedIn: https://www.linkedin.com/in/jainasangtani/ Blogs and webinars: http://thinking.edynamic.net/ © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. 4
  • 5. #SitecoreSYM © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. 5 We are a global digital marketing and technology agency focused on customer experience. Philosophy 1:1 Customer Experience Personalized, data driven experiences engage customers and drive revenue.
  • 6. #SitecoreSYM © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. 6 50% or more of marketing budget is spent on lead generation and expected to increase in the coming year 80% of lead generation efforts are only slightly or somewhat effective 2.3% 2.35% is the average conversion rate on websites Why Forms? Forms generate leads
  • 7. #SitecoreSYM © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. 7 The Purpose of Forms Convert Anonymous Users to Contacts to Lifelong Loyal Customers
  • 8. #SitecoreSYM © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. 8 Sitecore 9 Forms to the Rescue
  • 9. #SitecoreSYM 9 22 19 11 4 14 35 11 1 0 5 10 15 20 25 30 35 40 Survey Contest Forms Lead Gen Contact Us Fields Conversion Rate Picking the Right Form © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. Conversion Rate ≠ Number of Fields Conversation Rate ≈Value of Form
  • 10. #SitecoreSYM 10 Hexagon – Picking the form © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
  • 11. #SitecoreSYM 11 3.2% more conversions* * Case study by Marketing Psychology on 50 forms #10 © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. -Turn off CAPTCHA
  • 12. #SitecoreSYM 12 #10 – Create Honeypot Field in Sitecore © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
  • 13. #SitecoreSYM 13© 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. 25-40% more conversions* * Luke Wroblewski, Chief Design Architect at Yahoo, tests mad libs style contact form Phone Number #9 - Make your forms easy to understand
  • 14. #SitecoreSYM 14 #9 – Labels and PlaceholderText in Sitecore © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
  • 15. #SitecoreSYM 15 * Dan Zarella at Hubspot researched 40,000 customer forms © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. 50% more conversions* #8 - Create short multi-page forms
  • 16. #SitecoreSYM 16 #8 – Creating Multi-Page Forms in Sitecore © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
  • 17. #SitecoreSYM 17 62% more conversions* * Formstack 400,000 form coversion report © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. #7 - Make the form part of the customer journey
  • 18. #SitecoreSYM 18 #7 – Submit Action in Sitecore © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
  • 19. #SitecoreSYM 19 100% more conversions* * Internet Retailer doubled conversion and sales with a nice mobile site and form © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. #6 -Think about all your Form Factors (Pun Intended)
  • 20. #SitecoreSYM 20 #6 – Styling Forms in Sitecore © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
  • 21. #SitecoreSYM 21 400% more conversions* *Voices.com conversion increase 400% with audience segmentation © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. #5 - Personalize your Forms
  • 22. #SitecoreSYM 22 #5 – Progressive Profiling in Sitecore © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
  • 23. #SitecoreSYM 23 400% more conversions* * Brokernotes 11% to 46% increase by surveying users, analyzing sessions, and crunching numbers © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. #4 - Measure and Analyze your Data
  • 24. #SitecoreSYM 24 800% more conversions *musiclawcontracts.com form converts at 26% by redirecting to best product © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. #3 - Give Something in Return
  • 25. #SitecoreSYM 25 700% – 1200% more conversions *HubspotResearch – Marketing benchmarks from 7000 forms © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. #2 - Create more Landing Pages for your Forms
  • 26. #SitecoreSYM 26 #2 – FormTemplates in Sitecore © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners.
  • 27. #SitecoreSYM 27 Get into the top 10% *SearchEngineLand and WordStream analyzed 1000s of advertiser accounts to analyze what the top 10% did differently © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. #1 -Take on a Structured Approach toTesting and Optimization
  • 28. #SitecoreSYM 28 • 2000% - 3000% max increase potential! • Top 10-25% of converting websites for your industry • Do what’s right for you! • Sitecore 9 Forms makes it easy In Summary © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. Actions Conversion Increase Turn off CAPTCHA 3.2% Make your forms easy to understand 25-40% Create short/multi-page forms 50% Make the form part of the customer journey 62% Consider all form factors 100% Personalize your forms 400% Measure and analyze your data 400% Give something in return 800% Create more landing pages 700-1200% Total Conversion 2500-3000%
  • 29. #SitecoreSYM Reading Material Here are some articles on what the top converting websites do differently. It also has some great examples of forms that are on the best converting websites. https://www.formstack.com/blog/2014/4-online-form-stats-leads/ https://www.ventureharbour.com/high-converting-lead-generation-forms/ https://neilpatel.com/blog/what-converting-websites-do/ Here are some general tips and tricks on building out well designed forms: https://econsultancy.com/blog/62987-12-useful-tips-for-web-form-optimisation https://blog.wishpond.com/post/91474400780/7-best-practices-for-web-form-design Here are some general stats on website form conversions: https://www.hubspot.com/marketing-statistics (Pay attention to the demand gen section) http://www.marketingprofs.com/charts/2015/27318/conversion-benchmarks-for-seven-types-of-online-forms https://www.designforfounders.com/average-conversion-rate/ https://www.practicalecommerce.com/Top-10-Converting-Websites-The-Similarities-and-Differences Here is some information on Sitecore 9 forms and features: https://doc.sitecore.net/sitecore_experience_platform/digital_marketing/sitecore_forms/introducing_sitecore_forms https://www.youtube.com/watch?v=BQBTEMf_s5A http://www.coreblimeysitecore.com/blog/submit-actions-sitecore-9/ http://smartsitecore.com/en/responsive-sitecore-9-form-bootstrap/ https://blogs.perficient.com/sitecore/2018/03/30/best-practices-on-sitecore-9-forms-for-development-teams/ https://doc.sitecore.net/sitecore_experience_platform/digital_marketing/sitecore_forms/setting_up_and_configuring/walkthrough_creating_a_custom_form_element © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. 29
  • 30. #SitecoreSYM © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. 30
  • 31. #SitecoreSYM FOR DISCUSSION PURPOSESONLY. Sitecore Confidential and Proprietary. © 2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. © 2001-2018 Sitecore Corporation A/S. All rights reserved. Sitecore® and Own the Experience® are registered trademarks of Sitecore Corporation A/S. All other brand and product names are the property of their respective owners. 31

Editor's Notes

  1. In 2018, 70% of marketers say their demand gen budgets will increase and 34% say their spending will grow by more than 20%. (Demand Generation Benchmark Survey, 2018) (Source: https://www.hubspot.com/marketing-statistics) #1 challenge – lead generation 2.35% - wordstream survey across industries
  2. Jaina 650,000 form Form stack survey
  3. 3 Forms Introduction – Sai Low conversion rates for contact us forms Three forms – MI Product Enquiry, HxGN Content Program, Intergeo Form Subscription based professional grade imagery using Hexagon sensors, Quality and Accuracy of Data for professional market – Real Estate, Oil & Gas, Environmental Services etc.
  4. Product Inquiry – Sai Case study by Marketing Psychology on 50 forms; 159 out of 2156 forms submissions failed only because of recaptcha A spambot is a piece of software written with the specific purpose of filling out forms with information that benefits the spambot author. A honeypot is a hidden field added to the form that the users can’t see due to CSS or JavaScript (which hides the field). Honeypots are awesome because they don’t inconvenience users like a captcha and they are a valid tool for thwarting spam bots. Basically, a spambot fills in a field that valid users can’t see, alerting us to their activity. If the honeypot field is filled in, we can confidently reject the form as spam.
  5. Intergeo form leica example – Sai Using natural language Luke Wroblewski, Chief Design Architect at Yahoo, ran some tests on his own mad libs style contact form and saw a 25-40% increase in conversion rate: Error Messages easier to understand Be Specific Be Transparent Show adding error messages in Sitecore 9 Forms
  6. Product Inquiry Multi-page form demo – Jaina; Stats – Sai 650,000 form survey by form stack Dan Zarrella at HubSpot recently researched the contact forms of 40,000 of their customers and found that conversion rates increased by almost half when the number of form fields are reduced (from 4 to 3).
  7. Product Inquiry – Sai Formstack – 61% form users: email marketing drives the most traffic; 62% more conversions tied to embedded forms from emails
  8. Neil Patel: Having a nice mobile form can double conversions: Internet retailer double conversion and sales with mobile forms
  9. Product Inquiry – Jaina With understanding their audience and segmenting their users, Voices.com was able to increase their conversion rate 400% - from less than 5% to 22% While Progressive Profiling and Conditional Logic are not yet Sitecore 9 Form features (we look forward to that), Personalization is out of the box Sitecore A form is a component in Sitecore Show a different form, based on the persona, profile or stage of the user, using a number of rules in Sitecore
  10. Product Inquiry – Jaina Brokernotes design increasing conversions from 11% to 46% was decided after months of surveying users, analyzing sessions, and crunching numbers
  11. Hxgn content form example from Sai When creating a form think about what value you are giving to the user. The musiclawcontracts.com form converts at 26% by redirecting them to the best product for their situation, making it seem less like a form and more like a tool. Be strategic about where to send your users next on the thank you page/message. Some ideas include: Whitepaper downloads Account signup Free demos Move to next conversation Hxgn content form example from Sai Give visitors something in return for filling a form. Vistors need something and you present them a form – GDPR More likely to convert if there is a teaser Video teaser example
  12. Landing page form example from Sai A Hubspot research (marketing benchmarks from 7000 businesses) has found that the more landing pages you have, the more leads you get. Those with 31-40 landing pages generate 7 times more leads than those with 1-5 landing pages Those with more than 40 landing pages generate 12 times more leads than those with 1-5 landing pages Landing pages allow for personalized offers and forms geared towards the customer persona, engagement value, and stage in the customer journey How can you create more forms in Sitecore? With Form templates. You can easily convert any form to a form template, and then change specific fields to gear towards the offer, persona, and stage of the user
  13. Product Inquiry – Jaina 3x-5x rule Testing 4 landing pages, and choosing the winner – breaks you into the top 25 of converting websites Testing 10 landing pages – breaks you into the top 10 of converting websites The top 10 landing pages of your website The small-fry, basic optimizations mentioned above (line spacing, button placement, font colors, etc.) are simply table stakes for landing page design. They may result in small, single-digit increases in conversion, but won’t get you to the top of the pile. You might even see massive changes — double digit increases in your current conversion rate. However, we found that in most cases, these changes were only temporary and were usually the result of a too-small sample size or other factors. We want to believe our optimizations have paid off, so we discount the daily statistical flux that occurs across all of our campaigns. In truth, you could A/B test a page against itself and still see one copy of the same page beat the other, if you wanted to. Instead, look for substantial, long lasting, double or triple-digit changes. They won’t happen as a result of changing font color or headline size. 2500% - 3000%