As part of WeLearn initiative, Welingkars has posted a series of information-packed powerpoint presentations for your knowledge enhancement. Here is one such select excerpt of a presentation. It relates to telephone etiquette.
When you speak to a person over the phone that person does not have the opportunity to see the size of your office or your office furnishings. He has to make an impression based on your voice and the way you speak. Therefore it is important to manage your telephonic conversations nicely so that you are able to create a positive impression on the listener.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/ZEcPAc
The series of slides talk about the Scope of Functional Administration. Management and Organization are also explained. This presentation is an initiative by Welingkar’s Distance Learning Division.
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The document is about introduction to enterprise resource planning (ERP). It discusses that ERP integrates different business functions like manufacturing, supply chain, customers, finance and human resources. ERP systems help manage important parts of a business like ordering, inventory, customer service and finance. The document also outlines the evolution of ERP from earlier systems for manufacturing planning and explains the different approaches companies can take to implement ERP projects.
The document discusses the strengths, weaknesses, costs, and hidden costs of implementing an Enterprise Resource Planning (ERP) system. It notes that ERP software, implementation, consulting fees, and training can be very expensive. Underestimated costs include extensive training needs, integration and testing of additional applications and systems, customization work, data conversion, ongoing data analysis requirements, prolonged consulting support, replacing project staff, and a longer timeline to realize returns on investment. The document also outlines some benefits of ERP systems and reasons for businesses to understand them, such as integrating financial and customer order information and standardizing manufacturing processes.
This document discusses achievement tests, which measure how much a student has learned in a particular subject area. Achievement tests are formal assessments designed to evaluate a student's knowledge and mastery of specific topics. The document outlines important characteristics of effective achievement tests, such as reliability, validity, objectivity, specificity, and ease of administration. Achievement tests can be used to evaluate students' strengths and weaknesses, inform teaching, and determine promotion to the next grade level.
Personal budgeting involves tracking income and expenses to understand how to allocate money and achieve financial goals. It is important to prepare a budget to identify goals, manage money better, increase savings, and prepare for emergencies. A personal budget should determine income sources, average income over 6 months, categorize expenses as fixed, variable or discretionary, average expenses over 2-3 months, compare income to expenses, set financial goals, and regularly review progress. Proper budgeting leads to financial security.
1) Human resource management involves managing an organization's employees, including activities like recruitment, training, compensation, and integration. It aims to achieve individual, organizational and societal goals.
2) HRM functions include planning, organizing, directing, and controlling human resources. It also includes specific activities like employment, development, compensation and human relations.
3) HRM is influenced by factors both within the organization like its objectives and policies, and external factors in the environment such as economic, social, political, technological and legal conditions. The goal is to effectively manage human resources and maximize their contribution to the organization.
Pamela Green is an HR professional and coach who believes certification demonstrates commitment to the profession. She outlines 15 strategies for passing the SPHR certification exam, including gaining experience before taking it, developing a study plan, getting a study partner, and relaxing on test day. Certification is seen as valuable by employers and distinguishes committed professionals. The document provides tips for choosing a certification, studying effectively, and gaining insights from recently certified colleagues.
SlideShare now has a player specifically designed for infographics. Upload your infographics now and see them take off! Need advice on creating infographics? This presentation includes tips for producing stand-out infographics. Read more about the new SlideShare infographics player here: http://wp.me/p24NNG-2ay
This infographic was designed by Column Five: http://columnfivemedia.com/
The series of slides talk about the Scope of Functional Administration. Management and Organization are also explained. This presentation is an initiative by Welingkar’s Distance Learning Division.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/SldShrFunctMgmt
Join us on Facebook: http://www.facebook.com/welearnindia
Follow us on Twitter: https://twitter.com/WeLearnIndia
Read our latest blog at: http://welearnindia.wordpress.com
Subscribe to our Slideshare Channel: http://www.slideshare.net/welingkarDLP
The document is about introduction to enterprise resource planning (ERP). It discusses that ERP integrates different business functions like manufacturing, supply chain, customers, finance and human resources. ERP systems help manage important parts of a business like ordering, inventory, customer service and finance. The document also outlines the evolution of ERP from earlier systems for manufacturing planning and explains the different approaches companies can take to implement ERP projects.
The document discusses the strengths, weaknesses, costs, and hidden costs of implementing an Enterprise Resource Planning (ERP) system. It notes that ERP software, implementation, consulting fees, and training can be very expensive. Underestimated costs include extensive training needs, integration and testing of additional applications and systems, customization work, data conversion, ongoing data analysis requirements, prolonged consulting support, replacing project staff, and a longer timeline to realize returns on investment. The document also outlines some benefits of ERP systems and reasons for businesses to understand them, such as integrating financial and customer order information and standardizing manufacturing processes.
This document discusses achievement tests, which measure how much a student has learned in a particular subject area. Achievement tests are formal assessments designed to evaluate a student's knowledge and mastery of specific topics. The document outlines important characteristics of effective achievement tests, such as reliability, validity, objectivity, specificity, and ease of administration. Achievement tests can be used to evaluate students' strengths and weaknesses, inform teaching, and determine promotion to the next grade level.
Personal budgeting involves tracking income and expenses to understand how to allocate money and achieve financial goals. It is important to prepare a budget to identify goals, manage money better, increase savings, and prepare for emergencies. A personal budget should determine income sources, average income over 6 months, categorize expenses as fixed, variable or discretionary, average expenses over 2-3 months, compare income to expenses, set financial goals, and regularly review progress. Proper budgeting leads to financial security.
1) Human resource management involves managing an organization's employees, including activities like recruitment, training, compensation, and integration. It aims to achieve individual, organizational and societal goals.
2) HRM functions include planning, organizing, directing, and controlling human resources. It also includes specific activities like employment, development, compensation and human relations.
3) HRM is influenced by factors both within the organization like its objectives and policies, and external factors in the environment such as economic, social, political, technological and legal conditions. The goal is to effectively manage human resources and maximize their contribution to the organization.
Pamela Green is an HR professional and coach who believes certification demonstrates commitment to the profession. She outlines 15 strategies for passing the SPHR certification exam, including gaining experience before taking it, developing a study plan, getting a study partner, and relaxing on test day. Certification is seen as valuable by employers and distinguishes committed professionals. The document provides tips for choosing a certification, studying effectively, and gaining insights from recently certified colleagues.
SlideShare now has a player specifically designed for infographics. Upload your infographics now and see them take off! Need advice on creating infographics? This presentation includes tips for producing stand-out infographics. Read more about the new SlideShare infographics player here: http://wp.me/p24NNG-2ay
This infographic was designed by Column Five: http://columnfivemedia.com/
No need to wonder how the best on SlideShare do it. The Masters of SlideShare provides storytelling, design, customization and promotion tips from 13 experts of the form. Learn what it takes to master this type of content marketing yourself.
This document provides tips to avoid common mistakes in PowerPoint presentation design. It identifies the top 5 mistakes as including putting too much information on slides, not using enough visuals, using poor quality or unreadable visuals, having messy slides with poor spacing and alignment, and not properly preparing and practicing the presentation. The document encourages presenters to use fewer words per slide, high quality images and charts, consistent formatting, and to spend significant time crafting an engaging narrative and rehearsing their presentation. It emphasizes that an attractive design is not as important as being an effective storyteller.
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This document provides tips for getting more engagement from content published on SlideShare. It recommends beginning with a clear content marketing strategy that identifies target audiences. Content should be optimized for SlideShare by using compelling visuals, headlines, and calls to action. Analytics and search engine optimization techniques can help increase views and shares. SlideShare features like lead generation and access settings help maximize results.
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Welingkar's Online PGDM Program in Supply Chain Mgmt is designed to understand the levels involved in bringing a manufactured product to the right channel.
WeSchool's Online PGDM Program in E-Commerce Mgmt is designed to combine technology, business, marketing, logistics, etc to prepare you for jobs in ecommerce.
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We School's Online MBA Program in IT Projects Mgmt prepares IT, project managers, to provide leadership in planning, executing & directing complex IT projects.
WeSchool's Online PGDM Program in E-Business Mgmt will help students interested in getting into the e-business with expertise in e-commerce & online shopping.
WeSchool's Online PGDM Program in Business Administration extensively covers several topics on marketing, investment, functional administration, sales, etc.
Online PGDM Program in Finance Mgmt Descriptionibes the role of Finance Manager, beneficial for professionals interested in a career in finance-related sectors.
WeSchool offers AICTE approved Diploma in Marketing Management. It is a specialized Management program with focus on marketing as a core business function
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This document discusses human resource management. It explains that HRM deals with understanding how to best utilize individuals to achieve organizational and human goals. It outlines some key challenges in HRM like dealing with heterogeneous humans with unpredictable behavior. It also discusses the benefits of HRM like improved recruitment and retention. Finally, it notes that the scope of HRM includes personnel management, employee welfare, and industrial relations.
This document provides information about the PGDM in Travel & Tourism program offered through WeSchool's hybrid learning model. The program covers topics related to travel and tourism including tourism marketing, travel agency management, and tour operation management. Through the hybrid edge, students gain access to an e-learning toolkit, industry visits, weekend workshops, online guest lectures, and virtual sessions on soft skills development. The degree in Travel & Tourism offers global opportunities in a fast-growing industry, teaches transferable business skills, allows students to make an impact through tourism, and provides a versatile career with opportunities to work in different sectors while traveling the world.
In today's increasingly competitive business environment, organizations are engaged in a rat race to retain customers, build up clientele and simultaneously ensure steady growth. Unfortunately, they often get caught in a web of issues which may not be easily controlled and affect performance. Here comes the play of Financial Accounting. Professional accountants have a vital role in commercial success by using their valuable knowledge to provide their organizations/clients a competitive advantage and an accurate picture of their financial position and performance.
No need to wonder how the best on SlideShare do it. The Masters of SlideShare provides storytelling, design, customization and promotion tips from 13 experts of the form. Learn what it takes to master this type of content marketing yourself.
This document provides tips to avoid common mistakes in PowerPoint presentation design. It identifies the top 5 mistakes as including putting too much information on slides, not using enough visuals, using poor quality or unreadable visuals, having messy slides with poor spacing and alignment, and not properly preparing and practicing the presentation. The document encourages presenters to use fewer words per slide, high quality images and charts, consistent formatting, and to spend significant time crafting an engaging narrative and rehearsing their presentation. It emphasizes that an attractive design is not as important as being an effective storyteller.
10 Ways to Win at SlideShare SEO & Presentation OptimizationOneupweb
Thank you, SlideShare, for teaching us that PowerPoint presentations don't have to be a total bore. But in order to tap SlideShare's 60 million global users, you must optimize. Here are 10 quick tips to make your next presentation highly engaging, shareable and well worth the effort.
For more content marketing tips: http://www.oneupweb.com/blog/
This document provides tips for getting more engagement from content published on SlideShare. It recommends beginning with a clear content marketing strategy that identifies target audiences. Content should be optimized for SlideShare by using compelling visuals, headlines, and calls to action. Analytics and search engine optimization techniques can help increase views and shares. SlideShare features like lead generation and access settings help maximize results.
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Welingkar's Online PGDM Program in Supply Chain Mgmt is designed to understand the levels involved in bringing a manufactured product to the right channel.
WeSchool's Online PGDM Program in E-Commerce Mgmt is designed to combine technology, business, marketing, logistics, etc to prepare you for jobs in ecommerce.
We School's Online PGDM Program in International Business Mgmt covers some of the advanced subjects like International Economics & International Business Environment.
We School's Online MBA Program in IT Projects Mgmt prepares IT, project managers, to provide leadership in planning, executing & directing complex IT projects.
WeSchool's Online PGDM Program in E-Business Mgmt will help students interested in getting into the e-business with expertise in e-commerce & online shopping.
WeSchool's Online PGDM Program in Business Administration extensively covers several topics on marketing, investment, functional administration, sales, etc.
Online PGDM Program in Finance Mgmt Descriptionibes the role of Finance Manager, beneficial for professionals interested in a career in finance-related sectors.
WeSchool offers AICTE approved Diploma in Marketing Management. It is a specialized Management program with focus on marketing as a core business function
WeSchool Offers Online MBA Program in Operations Mgmt. Production planning, project management & world-class manufacturing are among the critical concepts.
This document summarizes the PGDM in Marketing Management program offered by WeSchool. The 1-year hybrid learning program covers topics in marketing, social media marketing, marketing research, management, and accounting. Students gain strong understanding of marketing principles, exposure to branding strategies, learn CRM implementation, and develop soft skills through industry visits and experienced trainers. The program increases students' brand visibility and positions them as experts in their field.
This document discusses human resource management. It explains that HRM deals with understanding how to best utilize individuals to achieve organizational and human goals. It outlines some key challenges in HRM like dealing with heterogeneous humans with unpredictable behavior. It also discusses the benefits of HRM like improved recruitment and retention. Finally, it notes that the scope of HRM includes personnel management, employee welfare, and industrial relations.
This document provides information about the PGDM in Travel & Tourism program offered through WeSchool's hybrid learning model. The program covers topics related to travel and tourism including tourism marketing, travel agency management, and tour operation management. Through the hybrid edge, students gain access to an e-learning toolkit, industry visits, weekend workshops, online guest lectures, and virtual sessions on soft skills development. The degree in Travel & Tourism offers global opportunities in a fast-growing industry, teaches transferable business skills, allows students to make an impact through tourism, and provides a versatile career with opportunities to work in different sectors while traveling the world.
In today's increasingly competitive business environment, organizations are engaged in a rat race to retain customers, build up clientele and simultaneously ensure steady growth. Unfortunately, they often get caught in a web of issues which may not be easily controlled and affect performance. Here comes the play of Financial Accounting. Professional accountants have a vital role in commercial success by using their valuable knowledge to provide their organizations/clients a competitive advantage and an accurate picture of their financial position and performance.
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إضغ بين إيديكم من أقوى الملازم التي صممتها
ملزمة تشريح الجهاز الهيكلي (نظري 3)
💀💀💀💀💀💀💀💀💀💀
تتميز هذهِ الملزمة بعِدة مُميزات :
1- مُترجمة ترجمة تُناسب جميع المستويات
2- تحتوي على 78 رسم توضيحي لكل كلمة موجودة بالملزمة (لكل كلمة !!!!)
#فهم_ماكو_درخ
3- دقة الكتابة والصور عالية جداً جداً جداً
4- هُنالك بعض المعلومات تم توضيحها بشكل تفصيلي جداً (تُعتبر لدى الطالب أو الطالبة بإنها معلومات مُبهمة ومع ذلك تم توضيح هذهِ المعلومات المُبهمة بشكل تفصيلي جداً
5- الملزمة تشرح نفسها ب نفسها بس تكلك تعال اقراني
6- تحتوي الملزمة في اول سلايد على خارطة تتضمن جميع تفرُعات معلومات الجهاز الهيكلي المذكورة في هذهِ الملزمة
واخيراً هذهِ الملزمة حلالٌ عليكم وإتمنى منكم إن تدعولي بالخير والصحة والعافية فقط
كل التوفيق زملائي وزميلاتي ، زميلكم محمد الذهبي 💊💊
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This presentation was provided by Racquel Jemison, Ph.D., Christina MacLaughlin, Ph.D., and Paulomi Majumder. Ph.D., all of the American Chemical Society, for the second session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session Two: 'Expanding Pathways to Publishing Careers,' was held June 13, 2024.
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
Business Etiquette & Presentation Skills - Chapter 13
1. 13
Telephone Etiquette
When you speak with someone on the phone, the person you speak with cannot see the
size of your office, your office furnishings, or you. He forms ideas about you, your
business or your ability to deliver what you promise on your voice and the way you
speak. Therefore, it becomes very important to manage your telephone conversations and
leave a positive impression on the listener..
The pace, modulation and the pitch gives form to your speech while the words you use
provide the matter. Together they form the personality of your speech. A voice, which
conveys courtesy and respect, leaves a positive impact on the listener and signifies your
professionalism.
Incoming Calls
1. All incoming calls should be answered in a timely manner. Answer by the
second/third ring.
2. Always identify yourself.
Never place a caller on hold, but if you have to, be sure to check back with them every
half a minute or so and ask if he would like to continue to hold. This lets him know that
he has not been forgotten and that you are attending to his call.
Speak clearly, slowly and with courtesy and confidence when you answer a business
telephone.
Always speak with a smile in your voice. The smile goes through to the listener.
• Never be rude to a caller, no matter how nasty he/ she is.
• Have pen and paper with you to make notes or to take a message. Minimize
background noise.
• Use the caller’s name often. It helps to personalize the call.
• When you end the call, thank the caller for calling and end with a positive statement.
Outgoing calls
When you are the person making the call, you must always remember to be polite to
those who take the call such as receptionists, secretaries and assistants as they are the
ones who will put through your call. If possible find out their names and address them by
their names. They will/appreciate this as it means you have made the effort to recognize
them as individuals in their own right. If you are on their right side they will interrupt
meetings to put your call through or call you the moment their senior returns to his/ her
office or has a free moment.
2. When you make a call and the person on the other side picks up the phone, you should
introduce yourself and state the purpose of the call. The secretary or assistant may
enquire what you wish to speak to the intended about.
When you have reached the person you wish to speak with and if your call has been
expected, remind them of the prior conversation and appointment. If your call is not
expected, unless it is a short call, ask the party if they have the time to speak with you..
End the call on a positive note by thanking the other person for their time.
There are a few issues that you should remember when making telephone calls.
1. When you make a call you are in control as you are choosing the time and making the
call. You must therefore be fully prepared regarding what you wish to speak. If
necessary write the points you wish to discuss on a piece of paper – ticking them off
as you discuss them.
2. Be very clear why you have made the call
3. When you make the call, make it during business hours.
4. If the person you wish to speak to is not available, leave a message.
5. You should answer all calls that you receive as early as you can.
6. If you are making a call on a person’s direct line, you should make the call. Asking an
assistant to make the call suggests that your time is more valuable.
7. Speak clearly and slowly when you make a business call. Time may be money, but if
the other party cannot understand what you are saying, then you might as well have
saved your breath and not made the call at all.
8. When calling a person in another company, it is proper etiquette to give your name
and the name of the company you work for to the person who answers the telephone.
9. If you get the wrong number, apologize to the person who answers the phone – do not
just hang up.
10. When leaving a phone message, always state your name, company, phone number
and reason for calling.
Call waiting
While speaking, if you decide to answer or take an incoming call (you have a call-waiting
facility) please ask the person you are talking with to wait while you answer the call. If
3. the incoming call is urgent, you may wish to request the person holding the call if you
could call him later. If you have answered the incoming call and you are returning to the
original caller address the person by name and thank him/her for holding.
Call transfer
There are also times when you may need to transfer a call. When you need to do so,
explain your reasons for transferring the call. Once you have transferred it do not
disconnect until the other person has actually taken the call.
Complaint Calls
Don’t overreact, especially if the caller starts using “trigger” words or phrases, such as “I
want to talk to someone who knows something.” Most people respond by getting
defensive when their “hot-button words” are pressed. Remember, a positive attitude is the
most important asset you have.
• When you listen, don’t try to apply logic to the situation. Many people are beyond
logic if they are angry.
• Do not blame anyone – the caller, yourself, or someone on your staff – even if you
know who is to blame for a problem.
• Paraphrase the caller’s comments, and ask questions if you do not understand the
information being presented to you.
• Offer solutions and, if appropriate, offer alternatives.
• Confirm the solution with the caller. Make sure the caller agrees with what has been
decided.
Rude callers
When a caller is rude, be calm and listen to the caller and speak in an even tone. Ask the
caller his/her name and the purpose of the call. If you are calm and speaking politely,
after a while the caller will also stop being worked up. Ask him/her not to shout but to
explain the problem. If the caller is abusive and uses foul language, ask them to speak in
a more polite way.
Mobile - Phones
Mobiles can be obtrusive.
There are times when you do need to take a call.
4. If you have to before your meeting begins alert others that you are expecting a call. Then
when your call comes excuse yourself and move away to keep the conversation private.
Keep it short.
If you are eating at a restaurant (even if you are alone) leave the room so that others are
not disturbed.
Answering Machines
Answering machines are a great help as it enables you to let a person know that you have
called and leave a message. Conversely if you have an answering machine you can invite
the person to leave a message.
Your Greeting
When a person calls your number and you are not available, your message should say so
Leaving a message
It is awkward speaking to a machine to leave a message. When leaving a message speak
slowly and as naturally as you can and leave the message you wish to. As a courtesy
always leave your name and telephone number.
Video conferencing
Video conferencing is becoming increasingly common today and it can be very effective
in companies where offices are in different locations and there is a need to communicate
to a number of people at the same time. It is important that all those required are in the
designated place at the agreed time. Video conferencing spans time zones. It is important
that the planning is impeccable. If you are unable to be on time for whatever reason, you
should inform well in advance. Even if you are able to attend, it would be courteous to
inform of your availability a day in advance.
While at a video conference, you must not interrupt a speaker.
As actual personal contact is missing in video conferences, one must be aware of voice,
word choices, gestures, facial expressions, body language and voice inflexions. At the
beginning, if the participants are not known to each other they may need to introduce
themselves.
If you remember that a video conference is as important as a personal meeting and all the
rules apply such as being on time, keeping to the agenda and being polite, you cannot go
wrong. Your posture is also important and you should sit straight in your chair looking as
a capable, competent professional.
Tele Conferencing
5. Teleconferencing is speaking with more than one person located at different locations at
the same time on the phone. One of the persons will take the chair of the meeting and will
take control in order to ensure that everyone sticks to the agenda.
At the beginning the person chairing the conference should take a roll call to establish
who are on the line and the participants, if required, should introduce themselves. The
chairperson should also establish the rules regarding who should speak and when so that
there are no real disruptions or interruptions.
As visual imagery is not available, voice inflection and word choice is very important.
Additionally as time is limited it is important that one keeps to the agenda. You should
speak slowly and clearly. You should smile while talking as the smile will carry. Choose
your words carefully and plan the manner of delivery to ensure that you convey your
ideas clearly and logically.
At the end the chairperson should summarize the discussions, close the conference and
thank the participants. This is very important.