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HCL TECHNOLOGIES An Introduction
HCL – Growth Momentum at a global level Source:  HCL Strategic Intelligence Wing, Bloomberg database as on 1st March 2011 ,[object Object],[object Object],[object Object],[object Object]
UNDERSTANDING HCL
A Quick Snapshot $5.9 31 80000 BILLION COUNTRIES PEOPLE
Strong belief in three core values
In the words of our customers… Entrepreneurial  Culture Broad based Services Highly Engaged  People Customer  Aligned 70 CIOs/ CTOs from the HCL Customer Advisory Council * Source:  HCL Customer Advisory Board meeting Oct/ Nov 2010 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ It’s good to do business with HCL ”
In the words of analysts… * Source:  Gartner Report published 3rd May 2010 [ID Number: G00200323] EFCS philosophy  empowers  its frontline employees to take decisions for the benefit of the customer  From 2005 through 2010, HCL focused on initiatives to  create value in all its client organizations  and to  strive for innovation  while retaining its overarching theme of employees-first/customers-second philosophy. The linchpin of its EFCS philosophy,  value creation  fostered by  customer intimacy  will continue to stand center stage, with continuing and new initiatives, such as having a customer advisory council, global customer meetings and value portal
In the words of thought leaders… “ It is not very often we get a firsthand account from a CEO about how he transformed his organization from a slow decline to an engine of vitality and growth. … Vineet’s story shows how a company can focus on its value creators—the frontline employees—to achieve remarkable growth and profits. .….  A CEO’s practical narrative of  organizational transformation. I recommend it wholeheartedly” Foreword by Late  C.K Prahlad,  world renowned thought leader "Rumor is that Vineet Nayar has invented a whole new way of configuring and managing an enterprise. I think there's more than a grain of truth to that. I'm on the verge of the verge of declaring that Mr. Nayar could be the next Peter Drucker.”   Tom Peters,  author, In Search of Excellence “ By putting employees first and leveraging the power of social technology, Nayar and his colleagues created an organization that encourages extraordinary contribution from everyone, every day. If you doubt that it’s possible to turn the pyramid upside down, or wonder whether it’s really necessary, I urge you to read this thoughtful and timely book!” Gary Hamel,  author, The Future of Management Vineet Nayar’s new book describes his innovative and practical approach to kindling a fire in employees and moving the social energy of an organization forward. With the methods described in this book, Nayar enabled his Generation Y “transformers” to realize their potential faster, increased the capacity of the organization to create value for its customers, and built his company into a world leader. Ram Charan,  co-author, Execution: The Discipline of Getting Things Done
In the words of our investors… Preferred  vendor for many mission-critical and transformation projects Superior client  mining  against incumbents Better than  others in client  satisfaction No difference  in  pricing Top 22 Investors interacted with key Clients, Independent Directors and Employees * Source:  IIFL Report on HCL Technologies, 3 rd  Nov 2010 “ HCL opens a new dimension in Transparency ”
OUR BUSINESS
Diversified and De-risked portfolio Asia Europe US Manufacturing  Telecom Retail and Consumer Healthcare Media and Entertainment Energy-Utilities, Public Services Financial Services Enterprise Applications Engineering and R&D Custom Applications BPO Infrastructure Services Others Vertical Mix   (Revenues – Q3 FY11) Service Mix (Revenues – Q3 FY11) Geo Mix (Revenues – Q3 FY11) 27.0% 18.7% 54.3% 27.3% 10.3% 8.0% 6.6% 7.3% 5.6% 26.2% 8.7% 17.7% 32.0% 5.4% 21.4% 23.4%
with Broad Based Growth – all engines firing! ,[object Object],[object Object],[object Object],[object Object],[object Object],* Businesses with JFM’11 QoQ or 4-Qtr CQGR >5% marked Green ,[object Object],[object Object],QoQ Growth AMJ'10 JAS'10 OND'10 JFM'11 4-Qtr CQGR Revenues 7.7% 9.0% 7.5% 5.8% 7.5% Service Lines Enterprise Application Services 11.9% 6.3% 5.5% 6.7% 7.6% Engineering and R&D Services 10.9% 4.0% 6.3% 1.6% 5.7% Custom Applications 6.7% 15.0% 9.1% 6.7% 9.3% Infrastructure Services 8.9% 8.8% 9.5% 8.5% 8.9% BPO Services -12.5% 5.7% 2.8% 0.8% -1.1% Verticals Financial Services 5.5% 10.0% 5.2% 12.6% 8.3% Manufacturing 9.9% 8.7% 7.2% 6.3% 8.0% Telecom 1.0% 9.9% 5.8% 1.0% 4.4% Retail & CPG 17.5% 13.0% 15.5% 0.3% 11.4% Media Publishing & Entertainment 0.7% 1.9% 6.2% 2.3% 2.8% Healthcare 18.3% 11.7% 7.5% 1.2% 9.5% Energy Utilities Public Sector 6.0% 7.9% 13.2% 7.1% 8.6% Geos US 11.3% 2.8% 5.8% 0.7% 5.1% Europe -0.7% 18.2% 7.2% 7.3% 7.8% Asia Pacific 8.3% 19.8% 14.5% 21.7% 16.0%
HCL – Market share momentum ,[object Object],[object Object]
Challenger to the Global MNCs Source : TPI Deals Database MNC Top-3 include IBM, Accenture, HP-EDS Indian Top-3 include TCS, Infosys, Wipro Deals signed by HCL over the last 2 years 2005-10 Deal Signings by IT Services Majors HCL Competition in Deals
And continued focus on ‘Value’ to Customers HCL Customers are Happy and Satisfied Overall experience index continues its upward trend Sample base 844 1480 1542 Source : HCL Customer Satisfaction Survey 2010 HCL Client Concentration Customer Experience Index Consequently, Increasing significance with clients Number of $10mn+, $20mn+, and $50mn+ clients have more than doubled over the last 3 years
Positioned as ‘ the CIO’s best friend’  * Source : Gartner Report published 19 th  Jan 2011 [ID Number: G00209906] Clients increasingly focus on the  business benefits  from their vendor relationships, rather than efforts-based procurement  HCL will not strive to compete in business consultancy services. It will focus on making the CIO successful in driving that technology-led business transformation by being its most trusted technology partner  From  client satisfaction to client happiness  — HCL continues to improve client satisfaction. This also encapsulates greater intimacy with its customers through its customer advisory council (CAC) that continues to lay out the roadmap for the overall transformation process
Positioned as ‘ the CIO’s best friend’ Virginia Guthrie, CIO and SVP, IT, Dr Pepper Snapple Group, since 2006 “ It is important that I have a very strong business role in the organization. Outsourcing much of our IT development work to HCL affords me the time to focus on business issues.“ Chuck Ciali, CIO, Business Process and Information Technology, Teradyne  “ My top concerns are cost, complexity and employee engagement. We selected HCL ISD on the basis of its breadth of experience with global customers in the hi-tech manufacturing industry, its partnership approach and the transparency in its engagement models.” Jeff Carlson, Senior Vice President and CIO of AIG “ Like most organizations during the downturn, we had to figure out how to do more with less. HCL was instrumental in integrating the “black box” e-Signature component into the environment, making it a Web service to be accessed by other applications, and helping with production monitoring.” Sujat Sukthankar, CTO, EndoPharma “ Flexible, scalable, cost-effective, and very agile R&D team is my focus. “We are relying on our R&D partners to create value for the organization, and they play a key role in driving our technology and R&D strategy. We believe that close collaboration with our R&D partners will drive results, and we have shown that successfully in a relatively short amount of time.”
THE ROAD AHEAD
5 Mega Trends 1 2 3 4 5 Clients looking at output not Input ,[object Object],[object Object],[object Object],Transformation is in the interface  of multiple technologies Technology will lead strategy to increase  business competitiveness  (Digital, Pro-activity, High volume, new consumer etc.) Complexity is increasing ,[object Object],[object Object],From global delivery to global business ,[object Object],[object Object],[object Object],Innovation moves to the Edge ,[object Object],[object Object]
6 Areas of Departure Strategic Account Management Business Aligned Services From Satisfaction to Happiness From Global  to Local Creating  The Talent Advantage Backing The Reincarnate CIO
Strategic Account Management Value-Aligned Account Management   1 EAS INFRA ETS Merck ERS Viacom – $50 Mn EAS INFRA DB EAS ETS RDA – $350 Mn INFRA HEALTHCARE PUBLISHING RETAIL M&E ETS B SERV ERS FINANCIAL SERVICES
Business Aligned Services 10%-30% Total IT Savings 2005 2008 2010 Total IT Outsourcing Business-aligned IT Business Transaction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Business Cost Savings Utility-based Business Advantage 2
From Satisfaction to Happiness 3 Strategic Account Management Transformation Board Business Aligned Services Intimacy  (CAC, GCM, Value Portal) HAPPINESS Delivery Assurance Risk Management
From Global to Local 4 CANADA Sunnyvale Irvine Mexico City Dallas Utah Los Angeles Houston Chicago Columbia Stamford Chicago CARY, NORTH CAROLINA Toronto Fairfax New Jersey SAO LEOPOLDO, BRAZIL Sao Paolo SOUTH AFRICA KRAKOW, POLAND FINLAND SWEDEN ITALY SWITZERLAND FRANCE NETHERLANDS GERMANY U.K. London Belfast INDIA JAPAN SHANGHAI, CHINA HONGKONG Perth  Melbourne Sydney Brisbane Wellington  Auckland SINGAPORE MALAYSIA Dubai  Israel INDIA PUERTO RICO CZECH REPUBLIC Belgium SAUDI  ARABIA Beijing, China Table Stakes Diverse Different ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Creating the Talent Advantage During the last two quarters (AMJ’10 and JAS’10) HCL revenue market share Lateral talent share Total gross hires Total net hires 14% 28% 23K+ 12K+ Objective CUSTOMER HAPPINESS VALUE ZONE Employees First culture Innovation and Value rewarded Employees First councils Focus on laterals 5
Backing the Reincarnate CIO User Business 6 High transaction user-experience through  Engineering-out-of-the-Box Domain-led through  Micro-verticalization   Technology-led through  ETS EBI  (Ecosystem and Business Incubation)  vision for Utility IT Applications Data Infrastructure Apps Data Infra
In Summary Customer  Satisfaction Employee  Satisfaction Growth Innovation  Delivered Business Aligned Services Strategic Account Management From  Global  to Local From Satisfaction to Happiness Backing The Reincarnate CIO Creating The Talent Advantage
Work in Progress Innovation, Innovation and Innovation Gen-Y and Gender-Equality in the Talent Pool Social Consciousness in Buying -  New Influencers Emergence of the Emerging Dominance of Technology in Business Transformation
HCL will move from “ Good to do business with”  to   “ Great to do business with”
OUR VALUE PROPOSITIONS
IT INFRASTRUCTURE MANAGEMENT
Keeping pace with emerging trends of Infrastructure Outsourcing Service Management  |  Governance  |  Domain Tools  |  Reporting and Knowledge Management I nfrastructure  S ervices End User Computing Data center Transformation Network & Security Services Leveraged Services Infrastructure Utility Cloud Computing Offerings Green Computing Existing Services New Services Integrated Operation Management
Service Offerings I nfrastructure  S ervices End User Computing Data center Services Network & Security Services Integrated Operation Management  Leveraged Services Infrastructure Utility Cloud Computing Offerings Green Computing Existing Services New Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Services aligned to the CIO’s future needs I nfrastructure  S ervices End User Computing Data center Transformation Network & Security Services Integrated Operation Management  Leveraged Services Infrastructure Utility Cloud Computing Offerings Green Computing New Services Existing Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study: Chuck Ciali, Teradyne Inc. Organization: A $1.3 billion company with 4300 employees worldwide, head quartered in the USA. His Magnum Opus: One of his more successful strategies has been in the area of supplier management. Early on, he  created a dedicated strategic sourcing group within the IT organization . Before that, IT purchase process was fragmented across company. My top concerns are cost, complexity and employee engagement. We selected HCL ISD on the basis of its breadth of experience with global customers in the hi-tech manufacturing industry, its partnership approach and the transparency in its engagement models. This partnership will enhance Teradyne’s capabilities in global sourcing, enable reduction in costs and improve our agility as we enhance our position as a global leader in automatic test equipment. Chuck Ciali CIO, Business Process and Information Technology, Teradyne Optimized  |  Flexible  |  Centralized & Standardized  |  Low Risk  |  Value Centric  |  Business Aligned ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FINANCIAL SERVICES
Industry Trends: Financial Services Regulatory Compliance and Customer Experience Management dominates CIO mindshare in Financial Services Trends Trends F inancial  S ervices Regulatory Compliance Customer Experience Management Mobility Increased Automation  Straight through Processing Cost Reductions and Operational Efficiency Service Management  |  Governance  |  Domain Tools  |  Reporting and Knowledge Management
Industry Offerings: Financial Services Service Management  |  Governance  |  Domain Tools  |  Reporting and Knowledge Management Trends Trends F inancial  S ervices Regulatory Compliance Customer Experience Management Mobility Increased Automation  Straight through Processing Cost Reductions and Operational Efficiency ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Industry Offerings: Financial Services Service Management  |  Governance  |  Domain Tools  |  Reporting and Knowledge Management Trends Trends F inancial  S ervices Regulatory Compliance Customer Experience Management Mobility Increased Automation  Straight through Processing Cost Reductions and Operational Efficiency ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HCL Financial Services – Taking an Integrated Financial Services Perspective of the Marketplace 5  of the top 10 Global Investment Banks 100+  Global Customers 12500+  transformers Differentiating HCL’s  Financial Services Razor-sharp  focus on few Micro-Verticals Driving innovation through Alternate  Engagement Models Expertise in serving  Integrated FS Organizations Partner Eco-system Approach  for GTM and Deals pursuit 3  of the top 10 Insurers Top 5   service providers in the UK market for Life & Pensions Top 2  Retail Banks across Geo’s
Case Study:  Jeff Carlson, AIG Optimized  |  Flexible  |  Centralized & Standardized  |  Low Risk  |  Value Centric  |  Business Aligned Organization: American International Group, Inc. (AIG), holding company of SunAmerica Financial Group, USA is a world leader in insurance and financial services. His Magnum Opus: Jeff is responsible for all information technology efforts across the business. Over his  15-year history at American General Life Companies (a division of SAFG), Jeff has held a number of senior leadership positions in the information technology and operations organizations. “ Like most organizations during the downturn, we had to figure out how to do more with less HCL was instrumental in integrating the “black box” e-Signature component into the environment, making it a Web service to be accessed by other applications, and helping with production monitoring.” Jeff Carlson Senior Vice President and Chief Information Officer of SunAmerica Financial Group ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HEALTHCARE
Keeping pace with emerging trends in Healthcare Outsourcing H ealthcare  S ervices New Services Healthcare Reform: Early Risk Assessment Clinical (Research Lab) Integration Exception Handling for PBMs Planning & Management Social Media & Mobility Quality  &  Reporting Service Management  |  Governance  |  Domain Tools  |  Reporting and Knowledge Management Existing Services Consolidation & Collaboration Core Administration Compliance
Services aligned to the CIO’s future needs H ealthcare  S ervices Healthcare Reform: Early Risk Assessment Clinical (Research Lab) Integration Exception Handling for PBMs Planning & Management Social Media & Mobility Quality  &  Reporting Service Management  |  Governance  |  Domain Tools  |  Reporting and Knowledge Management Existing Services New Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Consolidation & Collaboration Core Administration Compliance
Services aligned to the CIO’s future needs H ealthcare  S ervices Service Management  |  Governance  |  Domain Tools  |  Reporting and Knowledge Management Existing Services ,[object Object],[object Object],[object Object],Healthcare Reform: Early Risk Assessment Clinical (Research Lab) Integration Exception Handling for PBMs Planning & Management Social Media & Mobility Quality  &  Reporting New Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Consolidation & Collaboration Core Administration Compliance
HCL provides Integrated Service Management across 85 applications resulting in over 12% YoY savings HCL manages the Integrated services  global pharmaceutical company Enablers ,[object Object],[object Object],[object Object],[object Object],[object Object],Customer Business Requirement ,[object Object],[object Object],[object Object],Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ENTERPRISE APPLICATION SERVICES
Industry Trends Enterprise Application Services Change the Business (Transformation) Run the  Business (Operations) Integrated  Global  Delivery  Domain  Expertise Software- & Platform-as-a-Service (SaaS, PaaS)  capabilities Mobility  Solutions Partnership Approach Bundling of Implementation Projects
Service Offerings Change the Business (Transformation) Run the  Business (Operations) Integrated  Global  Delivery  Domain  Expertise Leveraged Services Cloud Computing Offerings Infrastructure  Utility Green Computing I nfrastructure  S ervices New Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service Offerings Enterprise Application Services Change the Business (Transformation) Run the  Business (Operations) Integrated  Global  Delivery  Domain  Expertise Software- & Platform-as-a-Service  (SaaS, PaaS)  capabilities Mobility  Solutions Partnership Approach Bundling of Implementation Projects ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Development of EAS Product Market Sets (SAP, Oracle, Microsoft)
Case Study: Bringing Life to Technology The Vision "We are effectively putting SAP at the heart of our business. With this implementation we expect to have better access to accurate information and to have more efficient, automated processes in place."  Phil Greenwood, IT Director ,[object Object],[object Object],[object Object],[object Object],Organization: Dixons Retail plc is one of Europe's leading specialist electrical retailing group. We trade through 1,200 stores and online stores, spanning 28 countries and employing over 40,000 people. Magnum Opus: Adopted a 5-point plan to become the masters of  multi-channel retailing. Renewal and Transformation “ Our complete focus on our customers and on consistently delivering Value, Choice and Service continues. We have maintained our momentum in transforming the Group and are performing ahead of the market” John Browett, Chief Executive ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MANUFACTURING
Industry Trends: Manufacturing Shifting from mere cost optimization to Transformation enabling services Manufacturing Globalization of Value Chains Decreased costs as well as complexity Penetration into new markets and geographies Better Operations & Increased Automation  Cut-throat competition and time-to-market challenges Increasingly stringent government regulations Trends Trends Service Management  |  Governance  |  Domain Tools  |  Reporting and Knowledge Management
Industry Offerings: Manufacturing Manufacturing Globalization of Value Chains Decreased costs as well as complexity Penetration into new markets and geographies Increased Automation  Straight through Processing Cost Reductions and Operational Efficiency Trends Trends Service Management  |  Governance  |  Domain Tools  |  Reporting and Knowledge Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Industry Offerings: Manufacturing Manufacturing Regulatory Compliance Customer Experience Management Penetration into new markets and geographies Better Operations & Increased Automation  Cut-throat competition and time-to-market challenges Increasingly stringent government regulations Trends Trends Service Management  |  Governance  |  Domain Tools  |  Reporting and Knowledge Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HCL Manufacturing Services – Integrated and Multi-Service approach, to build greater efficiencies in the manufacturing space 5  of the top 10 Semiconductor equipment manufacturers 150+  Global Customers 15,000+  transformers Differentiating HCL’s Manufacturing Services 7  of the top 10 ISVs Top 3   global Industrial Mfg Companies Top 3  Aerospace OEMs in mission-critical operations 7  of the top 10 Auto companies Razor-sharp  focus on few Micro-Verticals Strong Investments in Vertical IPs and Solutions 13% Market-share  of all Hi-tech work done by  Indian SIs Integrated and Multi-Service  approach
Cost managed Effectively HCL has helped develop a 5-year transformation blueprint for a leading semiconductor manufacturer which includes identification of several IT initiatives across Infrastructure and Applications Transformation. HCL manages the IT Transformation  for a leading semiconductor manufacture Enablers ,[object Object],[object Object],[object Object],[object Object],[object Object],Customer Business Requirement ,[object Object],[object Object],Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ENGINEERING AND R&D SERVICES
Keeping pace with emerging trends in ERS E ngineering  and  R&D S ervices Global Investments Underway Complex  Product  Development Ecosystem  Focus User Experience Focus Domain Based Services Emerging  Markets New Segments New  Technologies Trends Trends Service Management  |  Governance  |  Domain Tools  |  Reporting and Knowledge Management
Addressing the CTO’s needs through  Engineering Out Of The Box E ngineering  and  R&D S ervices World Class Capabilities  Complex  Product  Development Ecosystem  Focus User Experience Focus Domain Based Services Emerging  Markets New Technologies  New Segments Trends Trends Service Management  |  Governance  |  Domain Tools  |  Reporting and Knowledge Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Keeping pace with emerging trends in ERS E ngineering  and  R&D S ervices Global Investments Underway Complex  Product  Development Ecosystem  Focus User Experience Focus Domain Based Services Emerging  Markets New Segments New  Technologies Trends Trends Service Management  |  Governance  |  Domain Tools  |  Reporting and Knowledge Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HCL’s Proposition for CTOs: EOTB Core Products Ecosystem Innovation User Experience Domain Based Services PDLC Services System Design Product Management, Dev, Test, Performance, Release, Support Productized Solutions Service Accelerators IPs Focus on Customer’s Customers;  Solutions that expand the ecosystem Mobility Real Time Experience Form Factor Increased product adoption is  based on better user experience Engineering Services Partnership Core Product + Product Ecosystem incl. Solutions + User Experience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study: EndoPharma Organization: Endo Pharmaceuticals Inc. (Endo) is specialty pharma company. Established in 1997, company focuses on pain management. His Magnum Opus: Convert a Pharma company into a healthcare solutions company with both drug & devices to offer complete experience for physicians and care givers. Flexible, scalable, cost-effective, and very agile R&D team is my focus Sujat Sukthankar VP & Head, Devices ,[object Object],[object Object],[object Object],[object Object],The Outcome So Far “ We are relying on our R&D partners to create value for the organization, and they play a key role in driving our technology and R&D strategy. We believe that close collaboration with our R&D partners will drive results, and we have shown that successfully in a relatively short amount of time. We also believe that a results-driven, semi-virtual model provides a scalable, agile, and cost-effective means of driving innovation forward.”
Consumer Services ,[object Object],[object Object],[object Object]
Trends Consumer Services ,[object Object],[object Object],Consumer Goods: Consumer Frugality & Traceability M&E: User Gen content and the Long Tail rule ,[object Object],[object Object],Trends Trends
Service Offerings Consumer Services ,[object Object],[object Object],Consumer Goods: Consumer Frugality & Traceability M&E: User Gen content and the Long Tail rule ,[object Object],[object Object],Trends Trends ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service Offerings Consumer Services ,[object Object],[object Object],Consumer Goods: Consumer Frugality & Traceability M&E: User Gen content and the Long Tail rule ,[object Object],[object Object],Trends Trends ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study: Virginia Guthrie, DPSG The CIO’s Vision To deliver an IT entity which should coherently unify all the disparate IT systems and enable it as ‘one source of truth’ across all the businesses. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ It is important that I have a very strong business role in the organization. Outsourcing much of our IT development work affords me the time to focus on business issues.“ The Outcome So Far “ Clearly, this is a journey, but we’re getting closer, and what I expect is that we will achieve our goal of a single source of the truth across our entire business. It makes coming into work pretty exciting for an IT team.” – Virgina Organization: Dr Pepper Snapple Group Inc. is a $ 5.5 billion soft drink company, based in America. It was spun off from Britain's Cadbury Schweppes in 2008. Her Magnum Opus: Virginia helped drive the legal and technical separation from Cadbury Schweppes P.L.C., putting in place the team and processes for DPS.  Her mantra is simple –  Align IT with business goals Virginia Guthrie CIO and SVP, IT, Dr Pepper Snapple Group, since 2006
ENTERPRISE TRANSFORMATION SERVICES
Industry Offerings: Enterprise Transformation Services Enterprise Transformation Services Convergence of data, content, integration and process Platform  Orientation Process centric approach to Next Generation Application Development Testing to Cost of Quality (combining quality consulting with IV&V) Eventing Technology applied to business outcomes Trends Trends Content Management to Content Intelligence (bringing together unstructured and structured data) Advise to Execute |
Industry Offerings: Enterprise Transformation Services Enterprise Transformation Services Convergence of data, content, integration and process Platform  Orientation Process centric approach to Next Generation Application Development Testing to Cost of Quality (combining quality consulting with IV&V) Eventing Technology applied to business outcomes Trends Trends Content Management to Content Intelligence (bringing together unstructured and structured data) Service Management  |  Governance  |  Domain Tools  |  Reporting and Knowledge Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Industry Offerings: Financial Services Regulatory Compliance Customer Experience Management Mobility Testing to Cost of Quality (combining quality consulting with IV&V) Eventing Technology applied to business outcomes Trends Trends Content Management to Content Intelligence (bringing together unstructured and structured data) Service Management  |  Governance  |  Domain Tools  |  Reporting and Knowledge Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],F inancial  S ervices ,[object Object],[object Object],[object Object],[object Object],[object Object]
HCL Enterprise Transformation Services – Advise To Execute
Examples of key innovative products and solutions  for our customers ,[object Object],[object Object],[object Object],[object Object],[object Object],leading inter-dealer money broker in the world Leading Pharma company Industry leader in Analyzing patient data 100+ customer specific patents over last 18 months Insurance Provider
BUSINESS SERVICES
The World is changing and so are we: BPO 1.0 to Business Services Ne X t  Generation  BPO  BPO 1.0 Business  Services Cost  Arbitrage  Model  Headcount  Based Discrete  Process Low  Impact  Risk &  Compliance Innovation &  Improvement  Output  Based Constructs  Integrated  Global  Delivery  EFCS Platform  Domain  Orientation
Service Offerings Banking &  Financial Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Insurance (Life & Non Life) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],FAO HRO OTHERS Account Payable  Account Receivable  General Ledger and Reporting Credit Management & Collections Fixed Assets & Accounting  Forecast Analytics Recruitment & Staffing Workforce Automation Benefit Administration Payroll Workforce Development  Compensation Indirect Spend Management Revenue Enhancement Services Return Management Forecasting Planning & Sourcing Business Intelligence/ Survey/ Mystery Shopping Telecom ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Retail Healthcare Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ERU & Public Services Media, Publishing & Entertainment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Knowledge Process Outsourcing Customer Relationship Management
Case Study: HCL delivers a robust, scalable, cost effective, and integrated solution for a diversified Financial Services group Background Multi Product Origination Life Cycle Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Customer Access  Point (Client Sites) HCL – Near Shore Mail Room HCL – India Delivery Centre HCL – Northern Ireland  Customer Contact
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HCL Corporate Presentation April 2011

  • 1. HCL TECHNOLOGIES An Introduction
  • 2.
  • 4. A Quick Snapshot $5.9 31 80000 BILLION COUNTRIES PEOPLE
  • 5. Strong belief in three core values
  • 6.
  • 7. In the words of analysts… * Source: Gartner Report published 3rd May 2010 [ID Number: G00200323] EFCS philosophy empowers its frontline employees to take decisions for the benefit of the customer From 2005 through 2010, HCL focused on initiatives to create value in all its client organizations and to strive for innovation while retaining its overarching theme of employees-first/customers-second philosophy. The linchpin of its EFCS philosophy, value creation fostered by customer intimacy will continue to stand center stage, with continuing and new initiatives, such as having a customer advisory council, global customer meetings and value portal
  • 8. In the words of thought leaders… “ It is not very often we get a firsthand account from a CEO about how he transformed his organization from a slow decline to an engine of vitality and growth. … Vineet’s story shows how a company can focus on its value creators—the frontline employees—to achieve remarkable growth and profits. .…. A CEO’s practical narrative of organizational transformation. I recommend it wholeheartedly” Foreword by Late C.K Prahlad, world renowned thought leader "Rumor is that Vineet Nayar has invented a whole new way of configuring and managing an enterprise. I think there's more than a grain of truth to that. I'm on the verge of the verge of declaring that Mr. Nayar could be the next Peter Drucker.”   Tom Peters, author, In Search of Excellence “ By putting employees first and leveraging the power of social technology, Nayar and his colleagues created an organization that encourages extraordinary contribution from everyone, every day. If you doubt that it’s possible to turn the pyramid upside down, or wonder whether it’s really necessary, I urge you to read this thoughtful and timely book!” Gary Hamel, author, The Future of Management Vineet Nayar’s new book describes his innovative and practical approach to kindling a fire in employees and moving the social energy of an organization forward. With the methods described in this book, Nayar enabled his Generation Y “transformers” to realize their potential faster, increased the capacity of the organization to create value for its customers, and built his company into a world leader. Ram Charan, co-author, Execution: The Discipline of Getting Things Done
  • 9. In the words of our investors… Preferred vendor for many mission-critical and transformation projects Superior client mining against incumbents Better than others in client satisfaction No difference in pricing Top 22 Investors interacted with key Clients, Independent Directors and Employees * Source: IIFL Report on HCL Technologies, 3 rd Nov 2010 “ HCL opens a new dimension in Transparency ”
  • 11. Diversified and De-risked portfolio Asia Europe US Manufacturing Telecom Retail and Consumer Healthcare Media and Entertainment Energy-Utilities, Public Services Financial Services Enterprise Applications Engineering and R&D Custom Applications BPO Infrastructure Services Others Vertical Mix (Revenues – Q3 FY11) Service Mix (Revenues – Q3 FY11) Geo Mix (Revenues – Q3 FY11) 27.0% 18.7% 54.3% 27.3% 10.3% 8.0% 6.6% 7.3% 5.6% 26.2% 8.7% 17.7% 32.0% 5.4% 21.4% 23.4%
  • 12.
  • 13.
  • 14. Challenger to the Global MNCs Source : TPI Deals Database MNC Top-3 include IBM, Accenture, HP-EDS Indian Top-3 include TCS, Infosys, Wipro Deals signed by HCL over the last 2 years 2005-10 Deal Signings by IT Services Majors HCL Competition in Deals
  • 15. And continued focus on ‘Value’ to Customers HCL Customers are Happy and Satisfied Overall experience index continues its upward trend Sample base 844 1480 1542 Source : HCL Customer Satisfaction Survey 2010 HCL Client Concentration Customer Experience Index Consequently, Increasing significance with clients Number of $10mn+, $20mn+, and $50mn+ clients have more than doubled over the last 3 years
  • 16. Positioned as ‘ the CIO’s best friend’ * Source : Gartner Report published 19 th Jan 2011 [ID Number: G00209906] Clients increasingly focus on the business benefits from their vendor relationships, rather than efforts-based procurement HCL will not strive to compete in business consultancy services. It will focus on making the CIO successful in driving that technology-led business transformation by being its most trusted technology partner From client satisfaction to client happiness — HCL continues to improve client satisfaction. This also encapsulates greater intimacy with its customers through its customer advisory council (CAC) that continues to lay out the roadmap for the overall transformation process
  • 17. Positioned as ‘ the CIO’s best friend’ Virginia Guthrie, CIO and SVP, IT, Dr Pepper Snapple Group, since 2006 “ It is important that I have a very strong business role in the organization. Outsourcing much of our IT development work to HCL affords me the time to focus on business issues.“ Chuck Ciali, CIO, Business Process and Information Technology, Teradyne “ My top concerns are cost, complexity and employee engagement. We selected HCL ISD on the basis of its breadth of experience with global customers in the hi-tech manufacturing industry, its partnership approach and the transparency in its engagement models.” Jeff Carlson, Senior Vice President and CIO of AIG “ Like most organizations during the downturn, we had to figure out how to do more with less. HCL was instrumental in integrating the “black box” e-Signature component into the environment, making it a Web service to be accessed by other applications, and helping with production monitoring.” Sujat Sukthankar, CTO, EndoPharma “ Flexible, scalable, cost-effective, and very agile R&D team is my focus. “We are relying on our R&D partners to create value for the organization, and they play a key role in driving our technology and R&D strategy. We believe that close collaboration with our R&D partners will drive results, and we have shown that successfully in a relatively short amount of time.”
  • 19.
  • 20. 6 Areas of Departure Strategic Account Management Business Aligned Services From Satisfaction to Happiness From Global to Local Creating The Talent Advantage Backing The Reincarnate CIO
  • 21. Strategic Account Management Value-Aligned Account Management 1 EAS INFRA ETS Merck ERS Viacom – $50 Mn EAS INFRA DB EAS ETS RDA – $350 Mn INFRA HEALTHCARE PUBLISHING RETAIL M&E ETS B SERV ERS FINANCIAL SERVICES
  • 22.
  • 23. From Satisfaction to Happiness 3 Strategic Account Management Transformation Board Business Aligned Services Intimacy (CAC, GCM, Value Portal) HAPPINESS Delivery Assurance Risk Management
  • 24.
  • 25. Creating the Talent Advantage During the last two quarters (AMJ’10 and JAS’10) HCL revenue market share Lateral talent share Total gross hires Total net hires 14% 28% 23K+ 12K+ Objective CUSTOMER HAPPINESS VALUE ZONE Employees First culture Innovation and Value rewarded Employees First councils Focus on laterals 5
  • 26. Backing the Reincarnate CIO User Business 6 High transaction user-experience through Engineering-out-of-the-Box Domain-led through Micro-verticalization Technology-led through ETS EBI (Ecosystem and Business Incubation) vision for Utility IT Applications Data Infrastructure Apps Data Infra
  • 27. In Summary Customer Satisfaction Employee Satisfaction Growth Innovation Delivered Business Aligned Services Strategic Account Management From Global to Local From Satisfaction to Happiness Backing The Reincarnate CIO Creating The Talent Advantage
  • 28. Work in Progress Innovation, Innovation and Innovation Gen-Y and Gender-Equality in the Talent Pool Social Consciousness in Buying - New Influencers Emergence of the Emerging Dominance of Technology in Business Transformation
  • 29. HCL will move from “ Good to do business with” to “ Great to do business with”
  • 32. Keeping pace with emerging trends of Infrastructure Outsourcing Service Management | Governance | Domain Tools | Reporting and Knowledge Management I nfrastructure S ervices End User Computing Data center Transformation Network & Security Services Leveraged Services Infrastructure Utility Cloud Computing Offerings Green Computing Existing Services New Services Integrated Operation Management
  • 33.
  • 34.
  • 35.
  • 37. Industry Trends: Financial Services Regulatory Compliance and Customer Experience Management dominates CIO mindshare in Financial Services Trends Trends F inancial S ervices Regulatory Compliance Customer Experience Management Mobility Increased Automation Straight through Processing Cost Reductions and Operational Efficiency Service Management | Governance | Domain Tools | Reporting and Knowledge Management
  • 38.
  • 39.
  • 40. HCL Financial Services – Taking an Integrated Financial Services Perspective of the Marketplace 5 of the top 10 Global Investment Banks 100+ Global Customers 12500+ transformers Differentiating HCL’s Financial Services Razor-sharp focus on few Micro-Verticals Driving innovation through Alternate Engagement Models Expertise in serving Integrated FS Organizations Partner Eco-system Approach for GTM and Deals pursuit 3 of the top 10 Insurers Top 5 service providers in the UK market for Life & Pensions Top 2 Retail Banks across Geo’s
  • 41.
  • 43. Keeping pace with emerging trends in Healthcare Outsourcing H ealthcare S ervices New Services Healthcare Reform: Early Risk Assessment Clinical (Research Lab) Integration Exception Handling for PBMs Planning & Management Social Media & Mobility Quality & Reporting Service Management | Governance | Domain Tools | Reporting and Knowledge Management Existing Services Consolidation & Collaboration Core Administration Compliance
  • 44.
  • 45.
  • 46.
  • 48. Industry Trends Enterprise Application Services Change the Business (Transformation) Run the Business (Operations) Integrated Global Delivery Domain Expertise Software- & Platform-as-a-Service (SaaS, PaaS) capabilities Mobility Solutions Partnership Approach Bundling of Implementation Projects
  • 49.
  • 50.
  • 51.
  • 53. Industry Trends: Manufacturing Shifting from mere cost optimization to Transformation enabling services Manufacturing Globalization of Value Chains Decreased costs as well as complexity Penetration into new markets and geographies Better Operations & Increased Automation Cut-throat competition and time-to-market challenges Increasingly stringent government regulations Trends Trends Service Management | Governance | Domain Tools | Reporting and Knowledge Management
  • 54.
  • 55.
  • 56. HCL Manufacturing Services – Integrated and Multi-Service approach, to build greater efficiencies in the manufacturing space 5 of the top 10 Semiconductor equipment manufacturers 150+ Global Customers 15,000+ transformers Differentiating HCL’s Manufacturing Services 7 of the top 10 ISVs Top 3 global Industrial Mfg Companies Top 3 Aerospace OEMs in mission-critical operations 7 of the top 10 Auto companies Razor-sharp focus on few Micro-Verticals Strong Investments in Vertical IPs and Solutions 13% Market-share of all Hi-tech work done by Indian SIs Integrated and Multi-Service approach
  • 57.
  • 59. Keeping pace with emerging trends in ERS E ngineering and R&D S ervices Global Investments Underway Complex Product Development Ecosystem Focus User Experience Focus Domain Based Services Emerging Markets New Segments New Technologies Trends Trends Service Management | Governance | Domain Tools | Reporting and Knowledge Management
  • 60.
  • 61.
  • 62.
  • 63.
  • 64.
  • 65.
  • 66.
  • 67.
  • 68.
  • 70. Industry Offerings: Enterprise Transformation Services Enterprise Transformation Services Convergence of data, content, integration and process Platform Orientation Process centric approach to Next Generation Application Development Testing to Cost of Quality (combining quality consulting with IV&V) Eventing Technology applied to business outcomes Trends Trends Content Management to Content Intelligence (bringing together unstructured and structured data) Advise to Execute |
  • 71.
  • 72.
  • 73. HCL Enterprise Transformation Services – Advise To Execute
  • 74.
  • 76. The World is changing and so are we: BPO 1.0 to Business Services Ne X t Generation BPO BPO 1.0 Business Services Cost Arbitrage Model Headcount Based Discrete Process Low Impact Risk & Compliance Innovation & Improvement Output Based Constructs Integrated Global Delivery EFCS Platform Domain Orientation
  • 77.
  • 78.
  • 79. HOW CAN I HELP YOU?

Editor's Notes

  1. High Value Sales Experience for Customers High Collaboration within HCL Highest Value Creator owns Client Interface
  2. Where did HCL add value? End-to-end functional outsourcing helped improve business alignment, processes control & accountability Afforded VG the time to concentrate on business issues Brought strong business & architecture skills to the table
  3. Where did HCL add value? End-to-end functional outsourcing helped improve business alignment, processes control & accountability Afforded VG the time to concentrate on business issues Brought strong business & architecture skills to the table