The document provides an overview of HCL Technologies and its growth and business strategies. Some key points: 1) HCL has experienced strong revenue growth, expanding its market share and becoming a challenger to global IT companies. 2) It focuses on delivering value to customers through business-aligned services, strategic account management, and prioritizing customer satisfaction over just growth. 3) HCL aims to support the "reincarnated CIO" by helping clients address challenges like cost reduction, complexity management, and enabling business transformation through technology.

1. HCL TECHNOLOGIES An Introduction

3. UNDERSTANDING HCL

4. A Quick Snapshot $5.9 31 80000 BILLION COUNTRIES PEOPLE

5. Strong belief in three core values

7. In the words of analysts… * Source: Gartner Report published 3rd May 2010 [ID Number: G00200323] EFCS philosophy empowers its frontline employees to take decisions for the benefit of the customer From 2005 through 2010, HCL focused on initiatives to create value in all its client organizations and to strive for innovation while retaining its overarching theme of employees-first/customers-second philosophy. The linchpin of its EFCS philosophy, value creation fostered by customer intimacy will continue to stand center stage, with continuing and new initiatives, such as having a customer advisory council, global customer meetings and value portal

8. In the words of thought leaders… “ It is not very often we get a firsthand account from a CEO about how he transformed his organization from a slow decline to an engine of vitality and growth. … Vineet’s story shows how a company can focus on its value creators—the frontline employees—to achieve remarkable growth and profits. .…. A CEO’s practical narrative of organizational transformation. I recommend it wholeheartedly” Foreword by Late C.K Prahlad, world renowned thought leader "Rumor is that Vineet Nayar has invented a whole new way of configuring and managing an enterprise. I think there's more than a grain of truth to that. I'm on the verge of the verge of declaring that Mr. Nayar could be the next Peter Drucker.” Tom Peters, author, In Search of Excellence “ By putting employees first and leveraging the power of social technology, Nayar and his colleagues created an organization that encourages extraordinary contribution from everyone, every day. If you doubt that it’s possible to turn the pyramid upside down, or wonder whether it’s really necessary, I urge you to read this thoughtful and timely book!” Gary Hamel, author, The Future of Management Vineet Nayar’s new book describes his innovative and practical approach to kindling a fire in employees and moving the social energy of an organization forward. With the methods described in this book, Nayar enabled his Generation Y “transformers” to realize their potential faster, increased the capacity of the organization to create value for its customers, and built his company into a world leader. Ram Charan, co-author, Execution: The Discipline of Getting Things Done

9. In the words of our investors… Preferred vendor for many mission-critical and transformation projects Superior client mining against incumbents Better than others in client satisfaction No difference in pricing Top 22 Investors interacted with key Clients, Independent Directors and Employees * Source: IIFL Report on HCL Technologies, 3 rd Nov 2010 “ HCL opens a new dimension in Transparency ”

10. OUR BUSINESS

11. Diversified and De-risked portfolio Asia Europe US Manufacturing Telecom Retail and Consumer Healthcare Media and Entertainment Energy-Utilities, Public Services Financial Services Enterprise Applications Engineering and R&D Custom Applications BPO Infrastructure Services Others Vertical Mix (Revenues – Q3 FY11) Service Mix (Revenues – Q3 FY11) Geo Mix (Revenues – Q3 FY11) 27.0% 18.7% 54.3% 27.3% 10.3% 8.0% 6.6% 7.3% 5.6% 26.2% 8.7% 17.7% 32.0% 5.4% 21.4% 23.4%

14. Challenger to the Global MNCs Source : TPI Deals Database MNC Top-3 include IBM, Accenture, HP-EDS Indian Top-3 include TCS, Infosys, Wipro Deals signed by HCL over the last 2 years 2005-10 Deal Signings by IT Services Majors HCL Competition in Deals

15. And continued focus on ‘Value’ to Customers HCL Customers are Happy and Satisfied Overall experience index continues its upward trend Sample base 844 1480 1542 Source : HCL Customer Satisfaction Survey 2010 HCL Client Concentration Customer Experience Index Consequently, Increasing significance with clients Number of $10mn+, $20mn+, and $50mn+ clients have more than doubled over the last 3 years

16. Positioned as ‘ the CIO’s best friend’ * Source : Gartner Report published 19 th Jan 2011 [ID Number: G00209906] Clients increasingly focus on the business benefits from their vendor relationships, rather than efforts-based procurement HCL will not strive to compete in business consultancy services. It will focus on making the CIO successful in driving that technology-led business transformation by being its most trusted technology partner From client satisfaction to client happiness — HCL continues to improve client satisfaction. This also encapsulates greater intimacy with its customers through its customer advisory council (CAC) that continues to lay out the roadmap for the overall transformation process

17. Positioned as ‘ the CIO’s best friend’ Virginia Guthrie, CIO and SVP, IT, Dr Pepper Snapple Group, since 2006 “ It is important that I have a very strong business role in the organization. Outsourcing much of our IT development work to HCL affords me the time to focus on business issues.“ Chuck Ciali, CIO, Business Process and Information Technology, Teradyne “ My top concerns are cost, complexity and employee engagement. We selected HCL ISD on the basis of its breadth of experience with global customers in the hi-tech manufacturing industry, its partnership approach and the transparency in its engagement models.” Jeff Carlson, Senior Vice President and CIO of AIG “ Like most organizations during the downturn, we had to figure out how to do more with less. HCL was instrumental in integrating the “black box” e-Signature component into the environment, making it a Web service to be accessed by other applications, and helping with production monitoring.” Sujat Sukthankar, CTO, EndoPharma “ Flexible, scalable, cost-effective, and very agile R&D team is my focus. “We are relying on our R&D partners to create value for the organization, and they play a key role in driving our technology and R&D strategy. We believe that close collaboration with our R&D partners will drive results, and we have shown that successfully in a relatively short amount of time.”

18. THE ROAD AHEAD

20. 6 Areas of Departure Strategic Account Management Business Aligned Services From Satisfaction to Happiness From Global to Local Creating The Talent Advantage Backing The Reincarnate CIO

21. Strategic Account Management Value-Aligned Account Management 1 EAS INFRA ETS Merck ERS Viacom – $50 Mn EAS INFRA DB EAS ETS RDA – $350 Mn INFRA HEALTHCARE PUBLISHING RETAIL M&E ETS B SERV ERS FINANCIAL SERVICES

23. From Satisfaction to Happiness 3 Strategic Account Management Transformation Board Business Aligned Services Intimacy (CAC, GCM, Value Portal) HAPPINESS Delivery Assurance Risk Management

25. Creating the Talent Advantage During the last two quarters (AMJ’10 and JAS’10) HCL revenue market share Lateral talent share Total gross hires Total net hires 14% 28% 23K+ 12K+ Objective CUSTOMER HAPPINESS VALUE ZONE Employees First culture Innovation and Value rewarded Employees First councils Focus on laterals 5

26. Backing the Reincarnate CIO User Business 6 High transaction user-experience through Engineering-out-of-the-Box Domain-led through Micro-verticalization Technology-led through ETS EBI (Ecosystem and Business Incubation) vision for Utility IT Applications Data Infrastructure Apps Data Infra

27. In Summary Customer Satisfaction Employee Satisfaction Growth Innovation Delivered Business Aligned Services Strategic Account Management From Global to Local From Satisfaction to Happiness Backing The Reincarnate CIO Creating The Talent Advantage

28. Work in Progress Innovation, Innovation and Innovation Gen-Y and Gender-Equality in the Talent Pool Social Consciousness in Buying - New Influencers Emergence of the Emerging Dominance of Technology in Business Transformation

29. HCL will move from “ Good to do business with” to “ Great to do business with”

30. OUR VALUE PROPOSITIONS

31. IT INFRASTRUCTURE MANAGEMENT

32. Keeping pace with emerging trends of Infrastructure Outsourcing Service Management | Governance | Domain Tools | Reporting and Knowledge Management I nfrastructure S ervices End User Computing Data center Transformation Network & Security Services Leveraged Services Infrastructure Utility Cloud Computing Offerings Green Computing Existing Services New Services Integrated Operation Management

36. FINANCIAL SERVICES

37. Industry Trends: Financial Services Regulatory Compliance and Customer Experience Management dominates CIO mindshare in Financial Services Trends Trends F inancial S ervices Regulatory Compliance Customer Experience Management Mobility Increased Automation Straight through Processing Cost Reductions and Operational Efficiency Service Management | Governance | Domain Tools | Reporting and Knowledge Management

40. HCL Financial Services – Taking an Integrated Financial Services Perspective of the Marketplace 5 of the top 10 Global Investment Banks 100+ Global Customers 12500+ transformers Differentiating HCL’s Financial Services Razor-sharp focus on few Micro-Verticals Driving innovation through Alternate Engagement Models Expertise in serving Integrated FS Organizations Partner Eco-system Approach for GTM and Deals pursuit 3 of the top 10 Insurers Top 5 service providers in the UK market for Life & Pensions Top 2 Retail Banks across Geo’s

42. HEALTHCARE

43. Keeping pace with emerging trends in Healthcare Outsourcing H ealthcare S ervices New Services Healthcare Reform: Early Risk Assessment Clinical (Research Lab) Integration Exception Handling for PBMs Planning & Management Social Media & Mobility Quality & Reporting Service Management | Governance | Domain Tools | Reporting and Knowledge Management Existing Services Consolidation & Collaboration Core Administration Compliance

47. ENTERPRISE APPLICATION SERVICES

48. Industry Trends Enterprise Application Services Change the Business (Transformation) Run the Business (Operations) Integrated Global Delivery Domain Expertise Software- & Platform-as-a-Service (SaaS, PaaS) capabilities Mobility Solutions Partnership Approach Bundling of Implementation Projects

52. MANUFACTURING

53. Industry Trends: Manufacturing Shifting from mere cost optimization to Transformation enabling services Manufacturing Globalization of Value Chains Decreased costs as well as complexity Penetration into new markets and geographies Better Operations & Increased Automation Cut-throat competition and time-to-market challenges Increasingly stringent government regulations Trends Trends Service Management | Governance | Domain Tools | Reporting and Knowledge Management

56. HCL Manufacturing Services – Integrated and Multi-Service approach, to build greater efficiencies in the manufacturing space 5 of the top 10 Semiconductor equipment manufacturers 150+ Global Customers 15,000+ transformers Differentiating HCL’s Manufacturing Services 7 of the top 10 ISVs Top 3 global Industrial Mfg Companies Top 3 Aerospace OEMs in mission-critical operations 7 of the top 10 Auto companies Razor-sharp focus on few Micro-Verticals Strong Investments in Vertical IPs and Solutions 13% Market-share of all Hi-tech work done by Indian SIs Integrated and Multi-Service approach

58. ENGINEERING AND R&D SERVICES

59. Keeping pace with emerging trends in ERS E ngineering and R&D S ervices Global Investments Underway Complex Product Development Ecosystem Focus User Experience Focus Domain Based Services Emerging Markets New Segments New Technologies Trends Trends Service Management | Governance | Domain Tools | Reporting and Knowledge Management

69. ENTERPRISE TRANSFORMATION SERVICES

70. Industry Offerings: Enterprise Transformation Services Enterprise Transformation Services Convergence of data, content, integration and process Platform Orientation Process centric approach to Next Generation Application Development Testing to Cost of Quality (combining quality consulting with IV&V) Eventing Technology applied to business outcomes Trends Trends Content Management to Content Intelligence (bringing together unstructured and structured data) Advise to Execute |

73. HCL Enterprise Transformation Services – Advise To Execute

75. BUSINESS SERVICES

76. The World is changing and so are we: BPO 1.0 to Business Services Ne X t Generation BPO BPO 1.0 Business Services Cost Arbitrage Model Headcount Based Discrete Process Low Impact Risk & Compliance Innovation & Improvement Output Based Constructs Integrated Global Delivery EFCS Platform Domain Orientation

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