Ted Thompson, a clinical pharmacist, was asked to be part of a strategic planning group for his hospital pharmacy department's plan over the next 5 years. As the pharmacy services are growing with the hospital, the director wants to guide priorities and expand clinical services. Ted recognizes the need to learn more about strategic planning as he has no management experience. He develops a plan with mission, goals and strategies and objectives over timelines to analyze community needs, overcome problems, and maximize roles and technology to provide the highest quality patient-centered care.

1. Ted Thompson’s Pharmacy

2. Case
Ted Thompson graduated from pharmacy school 2 years
ago with a doctor of pharmacy degree and successfully
passed the licensing examination, making him a registered
pharmacist. After graduation, Ted completed a pharmacy
practice residency at a prestigious teaching hospital with a
reputation for having an excellent pharmacy department
and advanced clinical pharmacy services. Following his
residency, Ted took a job as a clinical pharmacist in a
community hospital in his hometown. In hiring Ted, the
hospital pharmacy department fulfilled an interim objective
toward their goal of developing contemporary pharmacy
services.

3. Case (cont.)
The hospital is located in a town of approximately 100,000 people, and a large
portion of the population is elderly. Partly because of both the favorable payer mix
(mostly Medicare) and as per financial report of the chief financial officer (CFO), the
hospital has done very well from clinical and economic perspectives. The pharmacy
department has a good drug distribution system and a director of pharmacy (DOP)
who, while not trained clinically, understands the value of these services. The
hospital is growing rapidly and, as such, has become increasingly reliant of
pharmacy services. Because of the many opportunities that confront the pharmacy
department, the DOP has decided that the department should develop a plan to
guide its priorities over the next 5 years. To accomplish this, the DOP has
determined that over the next several months, the department will undergo a
strategic planning effort. This effort will begin with a selected group of individuals
from within the department, each representing key functions and constituencies. Ted
was asked to be part of this group because of his clinical role and expertise and
because expansion of the clinical pharmacy services provided by the department is
recognized as a goal that likely will be part of this strategic plan. Having no real
management training or experience, Ted recognized the need to learn more about
the purpose of strategic planning and the process that will be required to develop the
departmental strategic plan.

4. SWOT Analysis
Strength
•Strength of that hospital is that it already
has strong financial report regarding to
clinical and economic point of view and also
running good drug delivery system therefore
pharmacy services are increasing.

5. SWOT Analysis
Weakness
•Weakness of hospital is that whether DOP
is running good DDS but clinically they are
untrained beside this Ted also doesn’t have
any experience related to management
experience.

6. SWOT Analysis
Opportunities
•Opportunity is that the hospital can improve
its overall working in upcoming challenges
and opportunity for Ted is that he can also
develop its expertise in marketing and
management and can implement his
knowledge regarding to clinical point of
view.

7. SWOT Analysis
Threats
•Threat for this hospital are that they have to prepare
themselves for if in next 5 years any other hospital come in
market with same opportunities and same strategic plan how to
overcome that challenge they must have plan for this also and
as we know that in that residency there are only adults but the
plan is for 5 next years therefore if in next 5 years the number
of children and neonates increases they must also prepare
themselves for this situation.

8. Strategic Planning

9. 1. Vision and mission
• Mission: To improve people's lives through
pharmacy practice innovation, comprehensive
medication education, and inter-disciplinary
clinical and practice research
• Vision: To become a premier health-system
pharmacy department that provides the highest
quality of service by maximizing technology and
the roles of staff.

10. 2. Current situation:
•Ted has no real management experience
or training. DOP is not clinically trained.
3. Goals:
•To make this pharmacy department more
successful and powerful in clinical and
business aspect for the coming 5 years.
Exceed standards of medication safety by
maximizing technology and the roles of staff

11. 4. Strategies
• Every type of medication must be available for all age
groups, i.e. adults, elderly, children and neonates.
• Every dosage form must available for children and adults
both.
• Unfortunately if any natural disaster occurs immediate
treatment must be available.
• Adequate number of qualified and trained pharmacists must
be available for appropriate communication, counseling and
dispensing.
• If there is any contagious or seasonal disease occur
availability of pharmacists and stock must be maintained to
cope up with this type of situation.

12. 5. Objectives
• To analyses the problems and identify the need of drugs in community
• Overcome the identified problems
• Maintenance and up gradation of stock
• Record keeping about stock
• Patient file maintenance
• Vaccination programs and their awareness
• Educational programs about disease and prevention from them
• Staff should be appointed restricted to their qualification and their expertise
• Research and development of medicinal products

13. 6. Responsibilities and timeline
for each objective
• Staff should be appointed restricted to their qualification and
their expertise within 2 months
• Vaccination programs within 4 months
• Different surveys to be done in the community to analyses the
problems and identify the need of drugs in community within 6
months
• Overcome the identified problems within 1 year
• Patient file maintenance within 2 years
• Educational programs about disease and prevention from
them within 3 years
• Research on present and development of new medicinal
products and therapeutic goods should remain continue by
R&D

14. 7. Writing and communication of this
plan
•Provide written material of the planning to
each member of the group, to whom
responsibilities are assigned.
8. Monitoring of the goals and objectives
•Continuous monitor to check achieving the
goals defined in strategic planning and to
prevent the wastage of resources.

15. The End 