Curt White is the new Director of Technology at YSC. He has experience in engineering, technology, and politics. The technology department uses metrics and cost-benefit analysis to guide solutions. It manages databases, websites, and CRM systems like Convio and Raiser's Edge. The plan is to migrate systems to the cloud for cost savings and security. A new CRM system will simplify constituent tracking. Future goals include mobile apps and integrating additional systems through APIs. The website will be rebuilt on an open-source platform like Drupal. Message boards will also be updated. The overall focus is adapting technology solutions to serve YSC's national constituency.

1. TECHNOLOGY PLAN
2012-2013

2. CURT WHITE, THE NEW
DIRECTOR OF TECHNOLOGY
 NYU Engineering Program
 Director of Technology at Mental Health Association of
Virginia (MHAV)
 Campaign and organizational work for The Democratic
Party
 Personal interests in technology, engineering and
entrepreneurship

3. THE YSC
TECHNOLOGY DEPARTMENT
 Metrics, Cost-Benefit, Probabilities
 The Website/Database Technology Specialist
 Working with YSC departments and staff
GUIDING LOGIC: Technology solutions
are ideal for a national organization that
serves a widely dispersed niche
population

4. DATABASE
SYSTEMS

5. DATA FLOW
WEBSITE
CONVIO
RAISERS EDGE
FINANCIAL EDGE

6. THE VALUE OF CRM
(CONSTITUENT RELATIONSHIP
MANAGEMENT)
 Simplified and role specific staff dashboards for Convio
 Enter constituent info through website forms dynamically
 Staff use CRM data
 View
 Search
 Modify
 Constituents use CRM data
 View
 Search
 Modify
 Automated custom reporting
 On CRM dashboard
 Imbedded in staff web-pages

7. WHAT DOES CRM MEAN FOR
YSC?
 Simplified and role specific staff dashboards for Convio
 Point of Contact Tracking
 Giving
 Volunteering
 Tour De Pink, Teamraiser, Personal Page Campaign
 Online Resource Usage
 Staff phone and email interaction
 Event attendence
 Video/Multimedia viewing
 Social media

8. 62,241 CONSTITUENTS

9. HOW?
1)
2)
3)

10. THE FUTURE: SALES FORCE
APPS AND API (APPLICATION
PROGRAMMING INTERFACE)
 Smart phone apps
 Online chat
 Webinar
 Voice to text
 eLearning
 Data visualization
http://appexchange.salesforce.com

11. MISCELLANEOUS: MIGRATE
RAISERS EDGE AND FINANCIAL
EDGE
 Remote server
 Security reasons
 Financial reasons

12. Q&A

13. OFFICE
TECHNOLOGY

14. MOVING TO THE CLOUDS
 No more servers at 61 Broadway
 Migrating Email
 Microsoft Office 365 Online
 Retiring Citrix

15. STORAGE
 Network storage (“W Drive”) to MS Skydrive
 Dropbox to MS Skydrive
 Skydrive and MS Office 365 SharePoint

16. WEBSITE

17. A PLATFORM, NOT A FINAL
PRODUCT
 Access point
 Integration
 Compatibility and development
 Open source developer communities
 Interdepartmental

18. VENDOR LOCK-IN
The bane of all incoming IT staff
 CharityDynamics and ysctourdepink.org
 Blue Fountain and youngsurvival.org

19. DRUPAL PARALLEL SITE
 Integration with Convio
 Integration with Meetup.com
 Outside and internal development
 Contractors
 Freelancers
 Volunteers
 YSC IT Staff
 Eventual migration

20. Q&A

21. MESSAGE
BOARDS

22. HISTORY OF YSC
MESSAGE BOARDS
 Original YSC Message Boards (Pre 2005)
 Old Invision Message Boards (2005-2011)
 The Port (2011 to present)

23. BACK TO THE FUTURE:
USING THE 2012 INVISION
POWER BOARD PLATFORM
Example: http://community.breastcancer.org/
Example: http://community.skype.com

24. GAINING TRUST: YSC’S
CURRENT AND FUTURE
EFFORTS TO ENSURE
SUCCESSFUL
IMPLEMENTATION

25. CONCLUSION

26. ADAPTABILITY AND
REALISM
 Engineer proverb: cheaper,
faster, better – pick two
 Boy Scout Motto: Be Prepared

27. YSC INTERNAL TECH
RESOURCES:
AN INFRASTRUCTURE
INVESTMENT, NOT A MEANS
TO AN END

28. FINAL
Q&A
http://www.youngsurvival.org/survivorlaunch/wp-
content/uploads/2012/09/Technology-Plan-
Presentation-9_8_2012.pptx