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Technology Enabled Learning in an
         HRIS—HR.com

                 Deb Maher
 Sr. Dir, HRIS & Shared Services, DeVry Inc
                  Sept 2012
TECHNOLOGY CAN ENABLE ONLINE
 LEARNING EVERY DAY…


 What is Technology Enabled Learning? If your first thought is an
  LMS, you may be thinking too small.

 Think of the Employee Lifecycle and points of impact:
    Preboarding
    Onboarding
    New Hire Training
    At the moment of a Promotion or a Transfer
    At the moment you take on a role in specific function…




                                                              2
THE ANSWER…


 Leverage technology to create just in time learning, targeted
  and personalized for the employee, but in a different way
 Focus on:
    Creating a virtual environment where the same interactive
     experiences could exist for all employees
    Think bigger about experiences to create Virtual HR
    Imbed social technology in our HRIS to connect employees
     real-time with rich collaboration tools




                                                             3
WHAT ARE SOME LEARNING MOMENTS….



   Preboarding
   Onboarding
   New Hire Training
   At the moment of a Promotion or a Transfer
   At the moment you take on a role in specific function…




                                                             4
Pre-boarding
•Pre-boarding in The DeVry Commons includes
multiple features to reinforce the new employee’s
decision and create excitement:               info
    •Available from day they accept
    •until first day
    •Auto-launched welcome
     video from the CEO
    •Pre-boarding portal with
    welcome letters and
    introductions to parts of
    DeVry by our employees

Note: The video is a “webout;” it
moves and interacts with you. He
speaks directly to you. Add the
personalization of information based
on your branch, your role, etc and it’s
made “just for you.”                                 5
Pre-boarding

• What do you need to learn before you start?
   • Is it strategic? The org’s values? History? Culture? Goal setting?
   • Is it tactical? Where to park? What to bring your first day?
                                          info




                                                                          6
Pre-boarding

• Introductions to information about DeVry by our employees? Why? It’s like you get to
  meet them, even if you never actually do.
• Each can be a video, or have imbedded docs or social connections

                                              info




                                                                                   7
Pre-boarding




         info




                8
Pre-boarding

Getting you ready for your first day…



                                        info




                                               9
On-boarding

• On-boarding includes multiple learning opportunities:
    – Auto-launched welcome video from CEO and SVP of HR
    – New Hire Hub, with information on their senior leader, HR contact & resources
    – Targeted emails to new employee and their manager throughout the
      new employee’s first year
 So, you could…Push out:
     Ethics, Compliance
     Day One Gamified Learning
     Learnings that are integrated
    in the LMS to the Talent Profile
    and more




                                                                                      10
On-boarding

On-boarding Resources change with
you as you move through your first
year into three phases:

•See The Big Picture
•Make Connections
•Continue Your Journey

Imagine you are at Day 90 and it’s time
to set your goals. The HRIS can tell
you that, tell your manager, provide
resources and guides, and tie your
goals into your evaluations, your
career planning, and your social
network.
You can find experts and mentors, join
groups with them tie those learnings
into your goals.                                         11
                                          Confidential
On-boarding
Institution specific introductions are made by the leader and to multiple, rotating
employees who are in the same institution… a great way to get connected




                                                                                      12
On-boarding
Targeted emails are
 sent at various points during the
employee’s first year to both the
employee and manager-
Create an experience OUTSIDE
the system




                                                   13
New Hire Training

New Hires have 8 weeks of New Hire Training, with communities, scoring,
assessments, etc




                                                                          14
New Hire Training
We can make it simple for New Hires to see what needs to be done by
linking it directly in our HRIS




                                                                      15
Promos/Transfers/Function Changes
When new hires are managers, or when folks are promoted into a managerial role and
were not previously in one, our system guides them. It reaches out to them with
information they need in those first few months, it provides access to training, it
provides resources just in time as processes are addressed for the first time.




                                                                                 16
Promos/Transfers/Function Changes
Tasks imbedded into the normal everyday HR portal make imbedded learning a fun
and easy to find way to get info you need for your new role. Certainly, robust LMS
materials also exist, but the HRIS can tell what training you need real time as you
move about the system and provide those experiences for you.




                                                                                      17
Promos/Transfers/Function Changes

Imbedded Just in Time training as you navigate the HRIS helps new managers and new
employees get what they need, when they need it.




                                                                                18
WHY IS VIRTUAL HR THE ANSWER…



 Engagement more important than ever
 New economy requires a lean approach
 Employee expectations are different than they were even 5
  years ago
 Shouldn’t your employee experience trump any customer
  experience you’ve ever had?
 Leveraging technology in a great HRIS can make “real” that
  which is virtual




                                                               19

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Technology Enabled Learning In An HRIS

  • 1. Technology Enabled Learning in an HRIS—HR.com Deb Maher Sr. Dir, HRIS & Shared Services, DeVry Inc Sept 2012
  • 2. TECHNOLOGY CAN ENABLE ONLINE LEARNING EVERY DAY…  What is Technology Enabled Learning? If your first thought is an LMS, you may be thinking too small.  Think of the Employee Lifecycle and points of impact:  Preboarding  Onboarding  New Hire Training  At the moment of a Promotion or a Transfer  At the moment you take on a role in specific function… 2
  • 3. THE ANSWER…  Leverage technology to create just in time learning, targeted and personalized for the employee, but in a different way  Focus on:  Creating a virtual environment where the same interactive experiences could exist for all employees  Think bigger about experiences to create Virtual HR  Imbed social technology in our HRIS to connect employees real-time with rich collaboration tools 3
  • 4. WHAT ARE SOME LEARNING MOMENTS….  Preboarding  Onboarding  New Hire Training  At the moment of a Promotion or a Transfer  At the moment you take on a role in specific function… 4
  • 5. Pre-boarding •Pre-boarding in The DeVry Commons includes multiple features to reinforce the new employee’s decision and create excitement: info •Available from day they accept •until first day •Auto-launched welcome video from the CEO •Pre-boarding portal with welcome letters and introductions to parts of DeVry by our employees Note: The video is a “webout;” it moves and interacts with you. He speaks directly to you. Add the personalization of information based on your branch, your role, etc and it’s made “just for you.” 5
  • 6. Pre-boarding • What do you need to learn before you start? • Is it strategic? The org’s values? History? Culture? Goal setting? • Is it tactical? Where to park? What to bring your first day? info 6
  • 7. Pre-boarding • Introductions to information about DeVry by our employees? Why? It’s like you get to meet them, even if you never actually do. • Each can be a video, or have imbedded docs or social connections info 7
  • 8. Pre-boarding info 8
  • 9. Pre-boarding Getting you ready for your first day… info 9
  • 10. On-boarding • On-boarding includes multiple learning opportunities: – Auto-launched welcome video from CEO and SVP of HR – New Hire Hub, with information on their senior leader, HR contact & resources – Targeted emails to new employee and their manager throughout the new employee’s first year  So, you could…Push out:  Ethics, Compliance  Day One Gamified Learning  Learnings that are integrated in the LMS to the Talent Profile and more 10
  • 11. On-boarding On-boarding Resources change with you as you move through your first year into three phases: •See The Big Picture •Make Connections •Continue Your Journey Imagine you are at Day 90 and it’s time to set your goals. The HRIS can tell you that, tell your manager, provide resources and guides, and tie your goals into your evaluations, your career planning, and your social network. You can find experts and mentors, join groups with them tie those learnings into your goals. 11 Confidential
  • 12. On-boarding Institution specific introductions are made by the leader and to multiple, rotating employees who are in the same institution… a great way to get connected 12
  • 13. On-boarding Targeted emails are sent at various points during the employee’s first year to both the employee and manager- Create an experience OUTSIDE the system 13
  • 14. New Hire Training New Hires have 8 weeks of New Hire Training, with communities, scoring, assessments, etc 14
  • 15. New Hire Training We can make it simple for New Hires to see what needs to be done by linking it directly in our HRIS 15
  • 16. Promos/Transfers/Function Changes When new hires are managers, or when folks are promoted into a managerial role and were not previously in one, our system guides them. It reaches out to them with information they need in those first few months, it provides access to training, it provides resources just in time as processes are addressed for the first time. 16
  • 17. Promos/Transfers/Function Changes Tasks imbedded into the normal everyday HR portal make imbedded learning a fun and easy to find way to get info you need for your new role. Certainly, robust LMS materials also exist, but the HRIS can tell what training you need real time as you move about the system and provide those experiences for you. 17
  • 18. Promos/Transfers/Function Changes Imbedded Just in Time training as you navigate the HRIS helps new managers and new employees get what they need, when they need it. 18
  • 19. WHY IS VIRTUAL HR THE ANSWER…  Engagement more important than ever  New economy requires a lean approach  Employee expectations are different than they were even 5 years ago  Shouldn’t your employee experience trump any customer experience you’ve ever had?  Leveraging technology in a great HRIS can make “real” that which is virtual 19