is a leading provider of training solutions in project management and IT service management best practices in Hong Kong and greater China since [year]. It delivers innovative learning solutions and offers a comprehensive portfolio of blended and instructor-led training programs to corporations, governments and individuals. The document provides information about ITIL and ISO/IEC 20000 certification training programs.

2. ABOUT US
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is a leading provider of training solutions in the area of project
management and IT service management best practices. We delivers innovative
learning solutions and offers a comprehensive portfolio of blended and instructorled training programs to corporations, governments and individuals in Hong Kong
and greater China since
.

3. OUR AWARDS
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4. OUR MAJOR CUSTOMERS

5. AGENDA
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6. ITIL IS A LIBRARY OF BEST PRACTICE
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7. ITIL
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8. ITIL FACTS & FIGURES

9. ITIL FACTS & FIGURES - LIFECYCLE

10. ITIL FACTS & FIGURES - CAPABILITY

11. ISO/IEC 20000
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12. RELATIONSHIP ISO 20000 - ITIL

13. RELATIONSHIP ISO 20000 - ITIL

14. TIMELINE - HISTORY AND FUTURE
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15. CAN YOU ANSWER THESE QUESTIONS?
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16. NOTE!

17. POSITION AGAINST OTHER FRAMEWORKS

18. REQUIREMENTS
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19. GUIDANCE
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20. SCOPE
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21. WHO IS CERTIFIED? EXAMPLES
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22. ELIGIBILITY
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23. ISO/IEC 20000 PROCESSES

24. DELIVERY PROCESSES

25. SUPPORT PROCESSES

26. HOW TO PROCEED
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27. AUDITS
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28. OUR ITIL EXPERT COURSE
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29. OUR ITIL EXPERT COURSE
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30. QUESTION ?
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31. MORE INFORMATION?