This resume summarizes Muhammad Rashid Afzaal's qualifications and work experience as a technical support engineer. He has a Master's degree in Computer Science and certifications in CCNA, CompTIA A+, and other areas. His work experience includes over 2 years as a Technical Support Engineer for Saudi Bin Ladin Group, where he installed and supported networks, addressed issues, and managed over 400 devices. Prior to that, he held other IT roles with responsibilities like installing hardware and software, troubleshooting issues, and managing networks and systems.

1. 1
RESUME
2016
 Seeking for a career oriented & challenging job to utilize the
knowledge & skills that I have acquired.
 To become a devoted and dedicated professional in IT Support
and Networking field.
MUHAMMAD RASHID AFZAAL
Technical Support Engineer (IT)
Saudi Bin Ladin Group of Companies, Makkah, KSA.
M. Sc (Computer Science), CCNA (R+S), CompTIA A+.

2. 2
Muhammad Rashid Afzaal
Technical Support Engineer (IT)
Saudi Bin Ladin Group of Companies, Makkah, KSA.
Address: House No. P-494, Street No. 9,
Nimat Colony No.1 Behind NFC Institute,
Faisalabad, Pakistan.
Mob: +92-333-8962240
Email: rashidafzaal786@yahoo.com
Skype: rashid.afzaal786
Objectives
 Seeking for a career oriented & challenging job to utilize the knowledge &
skills that I have acquired.
 To become a devoted and dedicated professional in IT Support & Networks
field.
Personal Information
Educational Qualification
Sr. Certification / Degree Institution / University Passing Year
1. M.Sc (CS)
(Computer Science)
Dept of Computer Science,
University of Agriculture,
Faisalabad, Pakistan.
2011
2. B.Com (IT) Punjab University, Lahore. 2008
3. D.Com (IT) Govt. College of Commerce
Peoples Colony,
Faisalabad.
2006
4. Matriculation Govt. A. V. Modern High
School, Faisalabad, Pakistan.
2004
Father’s Name:
Date of Birth:
Gender
Marital Status:
Religion:
Nationality:
Co-curricular / Leisure:
Activities:
Fazal Din
22-09-1983
Male
Married
Islam
Pakistani
Bodybuilding, Internet Surfing, Reading Islamic
& Computer Books.

3. 3
Certifications
Sr. Certification / Degree Institution / University Passing Year
1. CCNA
Routing and Switching
Corvit Istitute Faisalabad,
Pakistan.
2015
(Training)
2. CompTia A+ Corvit Training Institute
Faisalabad, Pakistan.
2015
(Training)
3. CAB (One Year)
(Computer Application in
Business)
Govt. College of Commerce
Abdullahpur, Faisalabad.
2008
4. DCA (6 Months)
(Diploma in Computer Application)
Punjab Board of Technical
Education Lahore.
2004
Programming Skills
Sr. Skills & Abilities Proficiency
Level
Last Used
1. PHP/MySQL Good 2011
2. HTML/XHTML Good 2011
3. CSS Good 2011
4. JavaScript Good 2011
5. JQuery Good 2011
6. Ajax Good 2011
7. Wordpress Average 2011
9. MS Office 2007, 2010, 2013 Good 2015
10. Typing Speed Above 40 WPM Current Using
Communication / Language Skills
1. English (Professional working proficiency)
2. Urdu (Full professional proficiency)
3. Punjabi (Full professional proficiency)
4. Arabic (Limited working proficiency)
M.Sc (CS) Final Project
Title: Online Management Information System for Muzzammil Corporation
September 2010 to September 2011 University of Agriculture, Faisalabad,
Pakistan

4. 4
Web Design and Development using:
• HTML
• CSS
• JavaScript
• PHP
• MySQL
Working Experiences
1. Technical Support Engineer (IT)
Saudi Bin Ladin Group of Companies, Makkah Haram 3rd Expansion Projects, KSA.
Saudi Bin Ladin Group of Companies, Al Rawda Street Jeddah 21423, Kingdom of
Saudi Arabia.
July, 2014 to July, 2016
PROJECTS / CLIENTS:
1. Holy Haram 3rd Expansion Shamiyah Project Saudi BinLadin Group (SBG).
2. Ajyad Chiller Plant for Holy Haram Shutdown Saudi BinLadin Group (SBG).
3. Makah First Ring Road Project for Holy Haram Saudi BinLadin Group (SBG).
4. Security Building Plot ll Project for Holy Haram Saudi BinLadin Group (SBG).
5. Pedestrian Tunnel Project for Holy Haram Saudi BinLadin Group (SBG).
6. Haram Bridge Project for Holy Haram Saudi BinLadin Group (SBG).
7. Mina Security Building Chiller Plant Ministry of Interior Kingdom of Saudi Arabia.
PRIMARY RESPONSIBILITIES:
 Install and support LANs, WANs, network segments, Internet, and intranet systems.
 Install and maintain network hardware and software.
 Configure and install various network devices and services (e.g., routers, switches,
firewalls, load balancers, VPN, QoS)
 Perform network maintenance and system upgrades including service packs,
patches, hot fixes and security configurations
 Monitor performance and ensure system availability and reliability
 Monitor system resource utilization, trending, and capacity planning
 Provide Level-2/3 support and troubleshooting to resolve issues
 Work within established configuration and change management policies to ensure
awareness, approval and success of changes made to the network infrastructure
 Select and implement security tools, policies, and procedures in conjunction with the
company’s security team
 Liaise with vendors and other IT personnel for problem resolution
 Analyze and isolate issues.
 Installing, monitoring, configuring and managing CCTV Cameras and NVR’s.

5. 5
 Managing 400+ Nodes (Desktops, laptops, printers, photocopiers, cameras,
attendance devices).
 Design and deploying networks as per the company requirement.
 Handling different tasks such as network address assignment.
 Handling production networking environment by implementing and managing it.
 Handling network infrastructure devices and equipment.
 Using different methodologies to increase the performance and reliability of the
network infrastructure.
 Working on wireless/wired networking, both LAN and WAN.
 Creating documents on network architecture, its design criteria etc.
 Installing different software, hardware and equipment in company. Microsoft
windows XP, Vista, 7, 8 Installation, managing, configuration for network clients for
LAN users.
 Print Server Installation Configuration & Maintaining of Different Network Printers
& implement securities for users.
 Antivirus Server installing & managing network clients.
 Configuration of Wireless Network with Cisco and D-link devices (Linksys).
 Monitor networks to ensure security and availability to specific users.
 Evaluate and modify system's performance.
 Identify user needs.
 Determine network and system requirements.
 Diagnose hardware and software problems, and replace defective components.
 Maintain integrity of the network, server deployment, and security.
 Ensure network connectivity throughout a company's LAN/WAN infrastructure is
on par with technical considerations.
 Design and deploy networks.
 Update System Inventory including Consumable Stock.
 Perform network address assignment.
 Perform data backups and disaster recovery operations.
 Assign routing protocols and routing table configuration.
 Assign configuration of authentication and authorization of directory services.
 Maintain network facilities in individual machines, such as drivers and settings of
personal computers as well as printers.
 Meets financial requirements by submitting information for budgets; monitoring
expenses.
 Plan, coordinate, and implement network security measures in order to protect data,
software, and hardware.
 Administer servers, desktop computers, printers, routers, switches, firewalls,
phones, personal digital assistants, smartphones, software deployment, security
updates and patches.
 Perform routine network startup and shutdown procedures, and maintain control
records.
 Setting up Dell/IBM Servers Series in Racks.
 Troubleshooting Printer & Print Servers.
 Hardware troubleshooting.

6. 6
2. Assistant Technical Support Engineer (IT)
Saudi Bin Ladin Group of Companies, Makkah Haram 3rd Expansion Projects, KSA.
Saudi Bin Ladin Group of Companies, Al Rawda Street Jeddah 21423, Kingdom of
Saudi Arabia.
December, 2013 to July, 2014.
PROJECTS / CLIENTS:
1. Holy Haram 3rd Expansion Shamia Project Saudi BinLadin Group (SBG).
2. Ajyad Chiller Plant for Holy Haram Shutdown Saudi BinLadin Group (SBG).
3. Makah First Ring Road Project for Holy Haram Saudi BinLadin Group (SBG).
4. Security Building Plot ll Project for Holy Haram Saudi BinLadin Group (SBG).
5. Mina Security Building Chiller Plant Ministry of Interior Kingdom of Saudi Arabia.
PRIMARY RESPONSIBILITIES:
 Install and support LANs, WANs, network segments, Internet, and intranet systems.
 Install and maintain network hardware and software.
 Analyze and isolate issues.
 Monitor networks to ensure security and availability to specific users.
 Evaluate and modify system's performance.
 Identify user needs.
 Determine network and system requirements.
 Diagnose hardware and software problems, and replace defective components.
 Maintain integrity of the network, server deployment, and security.
 Ensure network connectivity throughout a company's LAN/WAN infrastructure is
on par with technical considerations.
 Design and deploy networks.
 Update System Inventory including Consumable Stock.
 Perform network address assignment.
 Perform data backups and disaster recovery operations.
 Assign routing protocols and routing table configuration.
 Assign configuration of authentication and authorization of directory services.
 Maintain network facilities in individual machines, such as drivers and settings of
personal computers as well as printers.
 Meets financial requirements by submitting information for budgets; monitoring
expenses.
 Plan, coordinate, and implement network security measures in order to protect data,
software, and hardware.
 Administer servers, desktop computers, printers, routers, switches, firewalls,
phones, personal digital assistants, smartphones, software deployment, security
updates and patches.
 Perform routine network startup and shutdown procedures, and maintain control
records.

7. 7
3. Senior IT Officer
Ch. M. Adeel Iqbal Construction.
21- Y- A, Madina Town, Faisalabad, Pakistan.
August 2012– July 2013
PRIMARY RESPONSIBILITIES:
 Installing and configuring computer hardware operating systems and applications.
 Monitoring and maintaining computer systems and networks.
 Talking staff or clients through a series of actions, either face to face or over the
telephone to help set up systems or resolve issues.
 Troubleshooting system and network problems and diagnosing and solving
hardware or software faults.
 Replacing parts as required.
 Providing support, including procedural documentation and relevant reports.
 Following diagrams and written instructions to repair a fault or set up a system;
 Supporting the roll-out of new applications.
 Setting up new users' accounts and profiles and dealing with password issues.
 Responding within agreed time limits to call-outs.
 Working continuously on a task until completion (or referral to third parties, if
appropriate).
 Prioritizing and managing many open cases at one time.
 Rapidly establishing a good working relationship with customers and other
professionals, e.g., software developers.
 Testing and evaluating new technology.
 Conducting electrical safety checks on computer equipment.
 Installing and configuring computer hardware, software, systems, networks,
printers and scanners.
 Planning and undertaking scheduled maintenance upgrades.
 Talking to clients and computer users to determine the nature of problems.
 Responding to breakdowns.
 Investigating, diagnosing and solving computer software and hardware faults
 Repairing equipment and replacing parts.
 Supervising junior engineering and technical staff.
 Agreeing timescales.
 Obtaining replacement or specialist components, fixtures or fittings.
 Checking computer equipment for electrical safety.
 Maintaining records of software licences.
 Managing stocks of equipment, consumables and other supplies.
4. Admin Supervisor
Habib Rafiq (Pvt.) Limited.
6-K, Block – H, Gulberg – II, Lahore, Pakistan.
January 2012– June 2012
JOB RESPONSIBILITIES:
 Receive Leave applications employees for vacation

8. 8
 Prepare Employee ID cards
 Transport arrangement for all the staff and workers & responsible for Driver
movements.
 Daily Employees Attendance at the site.
 Performs other duties as assign by HR Manager
 Follow up monthly payment for office electricity, water supply, and telephones.
 Support department colleagues in daily relevant activities.
 Update monthly reporting documents.
 Maintaining and updating employee’s time cards. Making daily timesheet for all
workers & staff.
5. Supervisor – Admin & IT
Al Saeed Associates.
Chak No. 201 R.B., Saeedy Chowk, Faisalabad, Pakistan.
June 2010 – November 2011
PRIMARY RESPONSIBILITIES:
 Installing and configuring computer hardware, software, systems,
 Managing networks
 Managing Equipment and Transport as per requirement of the site
 Manage payment of utility bills, rent of office, etc. in timely manner.
 Maintain the leave & sick record
 Supervise completion of the payroll
 Assist and coordinate civil renovation jobs or miscellaneous repair and renovation
work as advised by the HR Manager.
 Proper maintenance of office record.
Reference would be furnished on demand.